INDIAN INSTITUTE OF

BA
MANAGEMENT LUCKNOW

TC
H
3
CHIEF OPERATIONS OFFICER
PROGRAMME
11 Months, Live Online & In-campus Immersion

IIM Lucknow Executive Alumni Status*

Best B-School in Top B-School

2 Double accredited
(AMBA & AACSB) # 4 India (Business
Today, 2021)
# 6 in India
(NIRF, 2022)
Why Learn from IIM Lucknow?
The Indian Institute of Management (IIM) Lucknow, is one of the premier national level institutes of management
in India, involved in generating and imparting knowledge in the field of management. IIM Lucknow stands tall on
the foundation of an excellent, committed and profoundly knowledgeable faculty, innovative and unique
pedagogical tools and an eclectic and diverse student community that has a burning desire to make new paths
of its own.

The Association of MBAs (AMBA) has accorded accreditation to the Institute's PGPM, IPMX, and PGPWE
programmes. IIM Lucknow is amongst the five B-Schools in India to achieve the coveted dual accreditations by
the Association to Advance Collegiate School of Business (AACSB) as well as the Association of MBAs (AMBA).
World over, only about 5% of the institutes have acquired AACSB’s accreditation.

6TH Best Business School in India

RANK
(NIRF, 2022)

IIM Lucknow is now ranked 64th globally in its maiden entry into the prestigious Financial Times (FT) 100 List of
Global Business Schools for its flagship PGP (MBA) Programme. The Institute scored high on student
employability, career progression and research.

Notable IIM Lucknow Alumni &

Business Leaders

Avnish Anand Shailesh Jejurikar Sachin Phansikar

Co-Founder and COO, COO, COO,
Caratlane P&G Business Standard

…amongst others.
The Evolving Role of the COO
Businesses across geographies and industries realise the need to continuously adapt, evolve,
and transform their operations to drive resilience for disruption and business growth. In this
context, the role of the Chief Operating Officer (COO) has thus evolved into being a major
strategic partner accountable for leading the operational transformation initiatives to achieve
greater customer-centricity amidst accelerated changes in demand, technology, and data.

In the absence of a single, agreed-upon description of what the role entails, the COO can
adorn many hats—the job is demanding:

Oversee execution of business strategies

Lead innovation and change initiatives
Mentor business heads and teams
Drive product-market fit and customer satisfaction
Problem-solve cross-functional challenges
Optimise costs and enforce operational controls
Process-driven review of performance measure

Build the Benchmark.

Lead Operational Excellence.
Innovate. Transform. Lead Growth.

‘’Conditions (in India) are definitely

being set up for demand generation
and we have to be able to use these
conditions of investment in the infra-
structure, digital capacity and human
54%
COOs plan to make changes in
capital," technology transformation for
-Shailesh Jejurika business efficiency in 2022.
COO, Procter & Gamble Co (PwC Pulse Survey, 2022)

Transforming operations into an engine of growth and innovation requires strategic and creative thinking from
being purely operational, as was the case in the past. To position a business for greater profitability, a
trailblazing COO must recalibrate strategic priorities, embrace new ways, and focus on cost control and
efficiency.

With the Chief Operations Officer Programme from IIM Lucknow, become a leader who confidently
achieves operational efficiency by navigating through complex organisational challenges, driving innovation,
optimising resources, and fostering collaboration across teams. Gain expertise in modern concepts such as
engineering and IT/ digital operations management, digital transformation, change management, and design
thinking for operational innovation, amongst other cutting-edge modules designed to help you become a
more collaborative and successful leader.

STARTS ON:
June 30, 2023
If you're offered a seat ACADEMIC ORIENTATION:
on a rocket ship, July 23, 2023
don't ask what seat! PROGRAMME FEE:
Just get on. 4,60,000 + GST
*Begins with an introduction to platform.

- Sheryl Sandberg, **"The programme is designed to be delivered approximately over 11 months,

including some occasional breaks that may be provided. This is only indicative.
The actual calendar time may be more or less by a few weeks depending on
COO, Meta the number of topics covered during in-campus immersion and other variables
like breaks provided/no provided."
Who is this Programme for?
The Chief Operations Officer programme is best suited for:

Senior professionals and Business Leaders who wish to

advance their strategic and functional knowledge in
operational excellence and transition to a COO role.

New and evolving COO's looking to drive greater business

efficiency and impact with contemporary, best-in-class
experiential understanding of both digital and engineering
operations.
Past Participant Profiles
Work Experience

21%
35%
16%
28%

16 - 20 Years 26+ Years

11 - 15 Years 21 - 25 Years

Industries

11% 43%
Banking and Others*
Finance

7% 8%
Healthcare Manufacturing

31%
IT Services
*Others includes Consultancy, FMCG, Infrastructure, Retail, and Telecommunications, amongst others.

Functions

General
Management Operations Others*

15% 5% 34% 18% 28%

Marketing & Technology
Sales Management

*Others includes Consulting, Engineering, Finance, Legal, and R&D amongst others.
 Improve Operational Efficiency
This hands-on 11-month programme on leading operational excellence offers immersive live online learning
and an in-campus immersion at the IIM Lucknow campus. Through this high-impact executive programme,
develop practical, industry-aligned skills you can implement right away to manage and inspire teams
towards operational innovation and efficiency.

LEARN from ASSIMILATE LEAD with a

IIM Lucknow insights from world-class curriculum,
faculty & industry capstone project & real-world case studies
experts simulations & peer learning

EXPERIENCE BENEFIT with SUCCEED with a

a five-day in-campus eligibility to IIM certificate from one
immersion Lucknow's Executive of India's top B-Schools
Alumni Status (NIRF, 2022)
(Optional)

Note:

-*The primary mode of learning for this programme is via live online sessions with faculty members. Post session
video recordings from live sessions will be available to the participants till two weeks (approx. 14 days) after
the live session is conducted, only at the discretion of the Programme Directors/ Faculty. All faculty may not permit it.
Emeritus or the institute does not guarantee availability of any session recordings after the two-week period is over.

- Accommodation for participants would be provided on a single occupancy basis at the IIML campus or a hotel close
to the campus, subject to the availability of accommodation at IIML campus. IIM Lucknow would arrange travel to and
from the hotel and the campus.

Hands-on Simulation on Pricing

This simulation will help participants understand the nature and dynamics of consumer response to price
(price elasticity) in the overall market demand. The learning example accounts for demand differences
across customer segments and regions and focuses on planning for seasonal variations in demand. Explore
the impact of pricing decisions on firm profitability using pricing strategies to optimise inventory and
understand competitive reactions to pricing decisions.
Get Empowered with Key Takeaways

Build a contemporary understanding

of both digital and engineering
operations management

Enhance your leadership capabilities to

drive value chain innovation and
bottom-line results

Achieve beyond functional optimization to

strengthen cross-disciplinary integration and
collaboration

Transform operations into a business

driver with strong financial and business
analytics skills

Drive and sustain competitive

advantage by accelerating the adoption
of new-age technologies

Lead high-performing teams with a

customer-centric approach to boost
operational efficiency
Programme Directors

Dr Suresh K Jakhar
Associate Professor, Operations Management

Dr Suresh K Jakhar is currently holding the responsibility of Chairman, OM Area. At

IIM Lucknow, he is teaching programmes such as Revenue Management and
Dynamic Pricing, Game Theory and Mechanism Design, and Supply Chain
Management. He has completed his M.Tech from IIT Delhi and PhD from IIT Roorkee.
He has published more than 35 research papers in various international journals like
IJPE, IJPR, ANNOR, IEEE, JCLP, PPC, TRE, TRD etc. He has also conducted more than
100 training programmmes for executives from MNCs, PSUs, and Bureaucrats.

Dr Himanshu Rathore
Assistant Professor, Operations Management

Dr Himanshu Rathore works in the domain of combinatorial optimization, metaheuristics,

sustainability, innovations, mechanism design, revenue management, game theory, and networks.
His work examines the economic viability and implications of an environmentally efficient and
socially sustainable aviation sector. He has authored articles in reputed scientific journals and has
presented his work at leading international conferences. He is a six sigma green belt certified
industrial engineer by background and likes to interweave his understanding of the domain with
real-life industry experience.
To gain a competitive advantage in today's business
environment, operational leaders need to develop
and drive operational capabilities from a strategic
perspective. The operational capabilities of a
company allow it to steer its way through a volatile,
uncertain, and competitive market. This programme
is designed for COOs/ business leaders to develop
the necessary operational skillsets that are required
to think strategically and act decisively.

- Dr Suresh K Jakhar & Dr Himanshu Rathore

What are the Programme Modules?
1 Module
SUPPLY CHAIN AND OPERATIONAL EXCELLENCE

Advances in Supply Chain Management Assessing the Financial Impact of Supply

Supply Chain Strategy Chain Inventory Management
Key Performance Drivers Designing Supply Chain Contracts
Supply Chain Network Design

2 Module
OPERATIONS STRATEGY FOR BUSINESS EXCELLENCE

Strategy and Operations Strategy Operations Improvement Strategy,

Top-down and Bottom-up Interventions Quality and Six Sigma
Fit, Focus, Learning, Structure and Product-process Design, Design for Operations
Infrastructure Design for Marketing
Capacity and Facilities Strategy Innovation
Business Process Re-engineering Building Operations Capabilities in the Era of
Make or Buy, Outsourcing Strategy Digital Technologies and New-age Business
Models

3 Module
BECOME AN EFFECTIVE LEADER

Understanding self and others Conflict and Negotiation Management

Unleashing the Leadership Potential Leadership and Emotional Intelligence
Power and Politics Motivating People in the Global
Environment

4 Module
STRATEGIC LEADERSHIP

Contemporary & Strategic Business Game Theory for Strategic Thinking

Development Management of Corporate Strategy
Strategic Innovation and Change Leveraging Diversification for
Design Thinking Capability in a VUCA World Managing Performance
Strategic Analysis
5 Module
BUSINESS FINANCE

Finance and Cost Management Strategic Finance

Understanding Financial Statements, Financial Financial Modelling and Corporate Valuation
Statement Analysis, Understanding Cost for M&A
Decision-making, and Pricing Decisions Strategic Planning during Corporate
Re-Structuring

6 Module
DIGITAL TRANSFORMATION

Mapping Consumer Journey to Draw Navigating through Digital Transformation

Actionable Insights Capitalising on Opportunities Created by
SMAC and AMPS Disruptive Technologies

7 Module
CORPORATE COMMUNICATION AND CRISIS MANAGEMENT

Importance of Business Communication Influence of Social Media on Crisis

and Negotiations Communication
Functions of Corporate Communications,
Crisis Communications & Patterns of
Corporate Responses

8 Module
DYNAMIC PRICING IN SUPPLY CHAIN

Introduction to Dynamic Pricing Pricing Analytics to Exploit Market

The Success of Dynamic Pricing in Opportunities
Various Industries Auctions in Supply Chain
Online Advertisement Auctions of Google &
Facebook
 9 Module
TECHNOLOGICAL INNOVATIONS WITHIN SUPPLY CHAIN MANAGEMENT

Role of Information and Technology in Industry 4.0 Applications in Supply

Supply Chains Chains – AI, ML, Blockchain, IoT etc.
Supply Chain Digital Transformation The Future of Supply Networks

> CAPSTONE PROJECT & PRESENTATION AND SIMULATIONS

The capstone project will be industry-specific and will explore contemporary business world
issues. The topics will investigate the scope, impact and limitations of incorporating new
technological advancements such as blockchains, 3D printing and artificial intelligence in
conventional operational practices. The project is primarily an exercise that seeks to answer
some of the pressing questions/ address curiosity from participants.
Note:
-The in-campus modules are subject to the conditions/ unavoidable circumstances that prevail at the given point in time.
In case the current situation maintains the status quo, suitable alternatives to replace the in-campus modules will be made
available via live online sessions.

- Modules/ topics are indicative only, and the suggested time and sequence may be dropped/ modified/ adapted to fit the
participant profile & programme hours.

- *The primary mode of learning for this programme is via live online sessions with faculty members. Post session
video recordings from live sessions will be available to the participants till two weeks (approx. 14 days) after the live
session is conducted, only at the discretion of the Programme Directors/ Faculty. All faculty may not permit it.
Emeritus or the institute does not guarantee availability of any session recordings after the two-week period is over.

- The programme curriculum includes individual assignments, simulations, group projects & presentations to apply
and demonstrate classroom learnings.
Real-world Case Studies
Amazon.com: Supply Chain Management
Through this case, participants will be able to assess Amazon's supply chain, identify
its critical competitive advantages, quantify Amazon's ability to generate value from
its supply chain, and find potential opportunities and challenges in improving it,
while analysing the effects of Amazon's growth and evolution plans.

Walmart: Supply Chain Management

This case fundamentally demonstrates the importance of aligning supply chain
competencies with organisational strategy. It explores how Walmart has built up its
supply chain capabilities over the past five decades and leveraged them to become
the world's largest retailer.

Zara: An Integrated Store and Online Model

Since the inception of the first online Zara store, Inditex leadership wanted its online
and offline businesses to be integrated. However, the increase in online orders
challenged some of its operations. This case provides insights into how Inditex will
realise its vision of becoming fully integrated, fully digital, and fully sustainable by
2020.

Note: Listed above are a few indicative case studies and the programme may include additional case studies specially
curated by the faculty.
 Top 10 Skills in the
COO Success Mantra
Strategic Leadership Collaboration
and Delegation and Resourcefulness

Data-driven Result-oriented
Detail-oriented Focus Problem-solving

Astute Decision-making
Appreciative of talent
Ability

Catalyst for Communication &

Innovation Active Listening

Steward Operational
Integrity and Honesty
Controls

Application Process
Submit the
IIM Lucknow will
completed All shortlisted
review Block your seat by
application form candidates will be
applications and paying the booking
with all relevant emailed the
shortlist amount
enclosures/ selection letter
candidates
attachments

Academic Orientation Live Online Sessions*

23 July, 2023 Sunday 3:30 pm to 6:30 pm

-*The schedule will be 3 hours/ week and will be confirmed closer to the programme start date. If a programme session corresponds with a public holiday,
the session would be held on the following day.
-Some sessions with faculty and/or industry experts could be rescheduled at a different time, in case of exceptional circumstances.
-*The primary mode of learning for this programme is via live online sessions with faculty members. Post session video recordings from live sessions
will be available to the participants till two weeks (approx. 14 days) after the live session is conducted, only at the discretion of the Programme
Directors/ Faculty. All faculty may not permit it. Emeritus or the institute does not guarantee availability of any session recordings after the two-week
period is over.
Learning Journey

Deepen Your Intellectual Capital

- World-class curriculum & teaching by leading faculty
- Peer-to-peer learning

Manage Your Brand Capital

- Industry recognized, top-ranked IIM education on
your resume
- IIM Lucknow Executive Alumni Status (optional)

Enhance Your Career Capital

- Accelerate your leadership career with
cutting-edge insights
- Learn while you earn and make new, life-long
connections with experienced peers and industry experts

Programme Details
ELIGIBILITY
Graduates (10+2+3)/ Diploma Holders (10+2+3)/
Post Graduates with a minimum 10 years of work
experience as on Jun 30, 2023
Candidate should have scored minimum 50% of
marks in Graduation/ Diploma/ Post Graduation
and should be currently working.
Screening and selection will be done by
IIM Lucknow.
EVALUATION
Examination / Evaluation shall be conducted
by the Institute.
An examination will be held for every module.
The evaluation methodology includes
quizzes, assignments, online exams, and
simulations.
 Programme Certificate
Upon successful completion of the programme,
with a minimum 75% attendance and satisfactory
academic performance, participants will be
awarded a certificate of completion and will be
Indian Institute of Management Lucknow
eligible to receive IIM Lucknow’s Executive Alumni
Status (optional). Management Development Programme
This is to certify that
__________________

The cumulative overall percentage of marks should has successfully completed / participated in the
Chief Operations Officer Programme
be 50% and above. Those participants who do not
held during Jun 2023 to May 2024 at IIM Lucknow
meet these criteria will receive a certificate of
participation from IIM Lucknow. No certificate shall Programme Director Programme Director Chairperson - MDP
*Programme delivery is in online live synchronous mode with campus immersion.

be awarded if the attendance is less than 40%.

We encourage you to attend all the live sessions and make the best out of these interactive learning
experiences. Post session video recordings may or may not be made available, as per discretion
of respective faculty members.
Note:
-The certificate shown above is for illustrative purposes only and may not be an exact prototype of the actual
certificate. IIM Lucknow reserves the right to change the certificate and specifications without notice.
-Post session video recordings from live sessions will be available to the participants till two weeks (approx. 14 days) after the live
session is conducted, only at the discretion of the Programme Directors/ Faculty. All faculty may not permit it. Emeritus or
the institute does not guarantee availability of any session recordings after the two-week period is over.

IIM Lucknow Executive Alumni Benefits

Upon completion of the programme, participants will need to register with a one-time registration fee of INR
10,000 + GST to receive the prestigious IIM Lucknow Executive Alumni Status (optional). The benefits include:

Executive Alumni Status of the Indian Institute of Management Lucknow

Receipt of all IIM Lucknow programme brochures and newsletters along with details of souvenirs
available with MDP Office

Lifelong access to a network of distinguished IIM Lucknow Executive Alumni

Access to the IIM Lucknow Campus Library (on-site access)

10% discount in fee for any additional programme (Open programme, Online) at IIM Lucknow
(Lucknow and Noida campus)

10% group discount on the fee for reference of participants (minimum group of five)

Note: The Executive Alumni benefits are subject to the discretion of IIM Lucknow.
Payment Schedule
Programme Fee INR 4,29,000 + GST (Early Bird Fee till May 02, 2023)*
INR 4,60,000 + GST (Standard Fee from May 03, 2023)*

Instalment Schedule
Particulars Date Standard Early Bird*

Booking Amount Within 7 days post selection INR 46,000 + GST INR 46,000 + GST

Instalment 1 03 July 2023 INR 92,000 + GST INR 92,000 + GST

Instalment 2 01 October 2023 INR 1,15,000 + GST INR 1,15,000 + GST

Instalment 3 02 January 2024 INR 1,15,000 + GST INR 1,15,000 + GST

Instalment 4 02 April 2024 INR 92,000 + GST INR 61,000 + GST

*Applicable till May 02, 2023

Round Round 1 Round 2 Round 3 Round 4

Date Tuesday, 2 May, 2023 Monday, 29 May, 2023 Thursday, 22 June, 2023 Friday, 7 July, 2023

Round Fee INR 1,500 + GST INR 2,000 + GST INR 2,500 + GST INR 2,500 + GST
Note:
- GST (currently @ 18%) will be charged extra on these components
- Postage charges for books and study materials sent to locations outside of India will be paid for by the participant.
- Some sessions with faculty and/or industry experts could be rescheduled at a different time, in case of exceptional circumstances.

-*The primary mode of learning for this programme is via live online sessions with faculty members. Post session video recordings from live sessions
will be available to the participants till two weeks (approx. 14 days) after the live session is conducted, only at the discretion of the Programme
Directors/ Faculty. All faculty may not permit it. Emeritus or the institute does not guarantee availability of any session recordings after
the two-week period is over.

Payment Process

Option 1: Option 2:
Flexible payment options Low-cost EMI loan
in easy instalments options available
Note: Admissions are on a first-come, first-serve basis. There might not be subsequent rounds if seats are filled in the initial rounds.

Why Learn with Emeritus?

IIM Lucknow is collaborating with online education provider Emeritus to offer a portfolio of
high-impact online programmes. Working with Emeritus gives IIM Lucknow the advantage
of broadening its access beyond their on-campus offerings in a collaborative and engaging
format that stays true to the quality of IIM Lucknow. Emeritus’ approach to learning is built
on a cohort-based design to maximise peer-to-peer sharing and includes video lectures
with world-class faculty and hands-on project-based learning. More than 300,000 students
from over 200 countries have benefitted professionally from Emeritus’ courses.
Application Requirements
PROFESSIONAL EXPERIENCE DOCUMENTS
For Previous Organisation/s: Relieving letters
For Current Organisation: Current Salary Slip or Bonafied Certificate from the HR Department on
company letterhead

GRADUATION AND POST-GRADUATION EDUCATION

Marksheet – Individual or consolidated (all semesters)
Passing Certificate – If Any
Diploma/ Degree/ Doctorate Certificate

ID PROOF
Any Government-issued photo ID like PAN Card/ Driving License/ Passport, etc.

System Requirements
This programme includes live online classes. To attend a live online class you will need to have a PC/Laptop/Mac
with

Speakers and microphone:

built-in or a USB plug-in or OS: Either MacOS 10.7 or higher
wireless Bluetooth OR Windows 8 or higher

Webcam: built-in or USB An internet connection: Minimum

plug-in bandwidth of 3.0 Mbps (up/ down)

Processor: with Dual Core

2Ghz or higher (i3/ i5/ i7 or Browser: IE 11+, Edge 12+,
AMD equivalent) Firefox 27+, Chrome 30+

RAM: 4 GB or higher Zoom software client installed

on your PC/ Laptop/ Mac

We use the Zoom software application to conduct live online classes. Zoom works on a variety of PCs/ Laptops/
Mac systems and also on phones and tablets.

You can join your live online class from a phone or tablet if it supports the Zoom client.

We recommend that you attend classes from a PC/ Laptop/ Mac.

Apply for the programme here Finance Options Available

APPLY NOW KNOW MORE

WhatsApp an Advisor On +91 74120 81081*

*This number does not accept any calls. Please message your queries.
SCHEDULE A CALL

For registration and any other information,

please get in touch with us at iiml.execed@emeritus.org

Erulearning Solutions Private Limited (a company In collaboration with

incorporated in India) is a subsidiary of Eruditus Learning
Solutions Pte Ltd (a company incorporated in Singapore),
and operates under the brand name of ‘Eruditus’ and
‘Emeritus’.