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    7 views77 pages

    TQM

    Uploaded by

    harish kumar

    Copyright:

    © All Rights Reserved
    Download as PDF or read online from Scribd
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    Open Elective-| PVCU ETE CATAL FEY aM CU) Uo (ele LLL) (fated Te Tate pESSel Rete e PSs May - 2019) dune - 2018 | April- 2018 | May - 2017 TOTAL QUALITY MANAGEMENT |B BJTech. IV-Year.li-Sem. (Open Elective-IIP) (JNTU-Hyderabad) TOTAL QUALITY MANAGEMENT B.Tech. IVYear Il-Sem. (Open Elective-IIl) (JNTU-Hyderabad) — UNIVERSAL BOOK SHOWROOM 1 Roars | Recah atanenao For Books Enquiry Call Our Customer Core No. 040 - 44 999 999 XXX Student Feedback Form SAN Give Feedback and Get a Rewar = ‘After Writing the Constructive Feedback Take a Clear Photo & Send it Through WhatsApp to @ +91 9100032469 wosie Unit/Chapter No. : What do you think, will make this book more relevant & effect students? 2. Paytm Gash (& 10 up to % 50) 3. Explanation of Any 4 Questions os + “Mids Question Popers:sith Salton’ (As per the New Exemal Exam Pattern) Meo. nes - }A_ SHORT QUESTIONS WITH SOLUTIONS ESSAy QUES'TONS WrTH SOLUTIONS Indo st Concept of TOM 1.40, {sty and Business Perfomance Leadership in TOM 4121 pee and voter of Tp Management 4.22. Communiaton: Cure as Managoment Stare G20 — saps Ul: Deion ft Gos ‘sly Cons, Meaning Qsiy Cot iy Cos aration, Accoring Stes rd INTRODUCTION TO THE SUBJECT Fmeconotutiy 2] 1 pla 509000 Dopo [as ining We: Vaio Stn stig 89 Arde Wes THe 180565 AN SQ.050, Serie Sends, ert of 19092 Cerisaton the Teil Party Avi, Dou ete opprach a he prose of cna an ican lt erate sing and Se (Qeentons ra ommingieton | P| a |S heck Sent, Ser Disgram, el | pet Diagram, Kepner and Tae Metbsoons, 28 Syllabus Sa UNITI Introduction: The concept! TAM, Quay and Business Perarmance, Atte sn tvatementol Top Management, Communicaten, Cure and Mansgoment Stems, Management of Process Qual: Deion of Qusliy, Qualty Conta, a Brie! History, Product Inspectin Ve Process Cont, StatstcalQulty Cont, Contol Chars and Acceptance Sampling. UNITAL ‘Customer Focus and Saistacton: Process V3 Gustomey,Intemal Customer Confit, Quy Focus, (Casomar Sasacon, Rolo of Marketing and Sales, Buyer ~ Supper Raines ‘Bench Marking: Evolution f Bench Marg, Mearing of Bench Mating, Benes of Bench Marking, the Bench Marking Procedure, Pitas of Bench Marktng, UNIT! ‘Organiing for TOM: The Systems Arproach, Oxgaizng for Quality Implementation, Making the “Teansion am Traonal toa TOM Organization, Quaity Cas, Seven Tol of TOM: Statation, Check Shet, Seater Diagram, shaw Diagram, Pareto Diagram, Keone and Tegoe Methedaogy. UNITIV ‘The Coat of aly: Detntion ofthe Coat of Quality, Qually Coste, Measuring Quality Cot, use of ‘Qunty Cost ntometion, Rezoning Syston and Quilty Management. UNIT 809000: Universal Standards of Quality: 160 Around the World, The !S09000 ANSIASGC 0-60, ‘eves Standards, Beefs 509000 Cortcaton the Third Pasty Aust, Documentation 150900 and Serves, the Cost of Cerca implementing the Syste. eas oh ‘Secraan auarone JouRnat FoR ENGMEERMG sToDENTs ————— 518 GROUP “i g] te ef TOTAL QUALITY MANAGEMENT IJNTUCHYDERABAD) | gt of Important Defiitions =n SPECTRUM ALF OTE YOURAL FOR ENGINEERING STODENTS 2 ‘TOTAL QUALITY MANAGEMENT [JNTU-HYD! ‘ss. SUS GROUP2 (2). apis tre strut of quay cies, on He dos checcaheat cave as TOM lol? loos static, cick sheet, seater agra, "ALEOnE JOURNAL FOR ENGINEERING STUDENTS UNIT loroscton a 1a ‘Gar Whatla the aforence bebwecnrprocess control and productcontrol) =~ ema LOYD) oR How does process control enable better quality than product control? sswer + “Te etenes bene proces corte and ret conto ar allows, ‘TOTAL QUALITY MANAGEMENT sNTU-HYDERABAB) (tsa apr cr Arete 3100 pclae done nlrb fies ere afr oc fr demining raed sanars ont Te lot whch sss he andar acrpte an be jee ened 100 recto ni thse goods ae pus, dt Pee He HED 1 and servis carci of mating engnsing, icuhctring foe wiles he execnon of be esome= ~armand ¥Feigentoon cee aan accept rice amd con of variably aan ace com = Robert Bok Kata, dead are poled roams widh fiat rents, an tad rpm anno pol nds ge Wilh ie WPL Fie Parking espe ae seeped eee 2 _Newsng ede Rewienems |__| »xnavaus SIA GROUP 1005 Wf on the TTLECOVER bateyoubo7 ORE DOORN FOR ENOTES TODENT —————— Bia GROUP > [UNIT-1 invoduetion ai = Deca 5 PARTE =| af, Discuss the diferences between tadional qually management and modern qually management : answer ESSAY QUESTIONS WITH SOLUTIONS (edt Paper ‘TOTAL QUALITY MANAGEMENT [JNTU-HYDERABAD) E LONE JOGRHAL FOR SINE SDE, ———_————— Sia GROUP 16. “Tic bse of TOM ae arte viedo ngible tenis nd intangitle beefs. They ara follow, “Tangible Benes “The tangible eaefis of TOM wre a follows, ‘mucalsuplen gupta pele. Cranes Tyree ios bebeves tech and evens {abe inproved. The ire opaces frets Syecremet are “Ralen = Danse oppench gay logy by neh Darn and PDS-Aeyee by Shows 2, reventin of Defects “TOM concept ese on preventing the dfs ater tan ding hee inet wert TQM ies weet ‘TOTAL QUALITY MANAGEMENT [JNTU-HYDERABAL “They Vo. tk, hey fell Wis they # ‘Thee guy sates TOTAL QUALITY MANAGEMENT LJNTU-HYDERABAD! sens ofan oxptzaton's quai stain aon bother Senne for cnet nedentng and eps the eranizaion wining och goverment, dion realy, Re Inte hn of commun ts nt pus forth cpeiton arya pets. Th fai canta ta fatmel, pce or sores commanzatlon nt ozs. pe a mule corpse psa al acres th wd ancy ott opens 5 Conca ctvenen ofp crpaiionl gly rear wen he erganaton is ete ins eammnions, Set caslauneaio octet fr te corsalin cents ned forse f cooperation nina wih deingsihes mens foe haa oop em ae, Tet voc and aes coins he tng Bos of uae. sy enon dees ond comnts, Iu povier effete aly conto svg he ie of rein, rove enposemest and develo enhsie eng employes devearng TOM 1. emt feu cn rset roils nd tnasnedr to eee lon ine os. Emising a Culture of Quality in Organization. dae = eommimact about equal and onthe ber site ovr ht show ae reemets to enbeling lie te osiztion fac tne helmet fr embedding ele in organ we shown blo SA GROUF 3 TOTAL QUALITY MANAGEMENT [JNTU-HYDERADS 26, Explain by wally? The tr ht ae gly cae, = Fae Quay eth cere evteinee tena sacs cot ing provide the poey en pocedus ail herevew SPECTROM aLLaR-ONE JOURNAL FOR ENGINEERING STODENTS Sun aon JOURNAL FOR ENONEERNG HUDEN———————— Sta GROUP UH GLHCONE }OORNAL FOR ENGINEERING RIDERS ‘he deena star ad economia ee ‘To proce he enema protics of concent ‘cally Wh wou be aeeple yt eateners “omit pina tition of ee ‘Sia GROUP G5 ‘To pode the plas Adres‘ aly igh silty. “To prevent he dae eis 0 a th Hl sandal seat oon guy oF goodies. 2 Rework Cort Rework ca fears wile ped the occ fing serves inte tec fey cont croroton ga oe. Reduced Lito ProductaSeris: The ile podaceroe gel eds te ‘Pm ev nronjoual FoR EVGREERING STUDENTS ar ‘Explain bely the arnergence process OfTOM, answer “Tsing Roe dei he vlan of TQM sa oy Canta races ind ently —_ ‘ey coma T Stal Quy Cone I ‘Tealpalty cee rout on seve fers of tbied nda. ("spent of comparing neal, pact operas, ih ese nda = 18 Sig nina 1 Guniy ean amined re tds andstop ofthe set fh ena i cerns weber ta potion prot 71° | teas | 2 | powruton owe ret eres paced contol wa prac conta ellos, 22] arpteay nel 5. [rimctas —[Iciecenciad wi quay ofpatprodutcn, |i. 1a mace wih guy offs] ‘ection eacivone youre: ror eNanieEniNe STUDENTS —————— 51a GROUP IS Took orine Suh GROUP L000 “Gf Sate THE COVER iowa {ANAGENENT [JNTU-HYDERAB! @ Measeian eta @) Rae char fc ada devin (@Nonberefeetne cas 0) Chars oreo. Number of Defective Carte Temmberfdftvecersarefitercaes is wotpeses © pen 4.6 staristica: quantry controw. (236, What Is SAC? State i signifcance, ‘advantages and dendvantages ‘or ete Tae col eat for vale it ied inte pes lows, ‘WecTRae ALLAWCONE JOORNGL FOR ENGINEERING STODENTS ST @ROUB fcman aucaeone joanna For ENGWEERMG STUDENT ———— sia GRouP 3 ste nen TOTAL QUALITY MANAGEMENT [JNTU-HYDERABS Y tes pection sul ofa sleet meta pert produced by drop hammer glven below: ‘Cates the orca mean oll group sn evenge range foal gems, para Wher, SE OE = Sin GROUP Lodo Wp ov ie THLECOVER bats au) TRON Lance JOURNAL FOR HVOMEERING Tubes ———— SIR GROUP at 1.30 Maw apm r Et cnet tat al 43,10 samples, nach of size £0, of pipe wer ne te given below, fteae eros cose rosaure teatng. The results of the inapection aaa siztelals [att comment: rom hea, wo cn nh st a ine waco Hes, te oer tee ES” Draw pat and stale youreonetsion. + i J < a eg ————__—_____—— _BcTnan ation jountiat om eiciienna STaDENT SIA GROUP OS ‘Look for tho SIA GROUP) Tato Gp on the TILECOVER pot yubar TOTAL QUALITY MANAGEMENT LJNTU-HYDERABAQ) er not Detectives 2) | practon Defective he SIM GROUP Loo Gp on the TITLE COVER before you buy ee crea ALLan-OHE JOURNAL FOR EWEERING TaDERTS———— Sin GROUP Loco" Gf on hs TLE COVER beize your ‘TOTAL QUALITY MANAGEME! RTT, ins MEINE 3152) 125 + 102696~72.7696, TOTAL QUALITY MANAGEMENT JNTU-HYDERAE 139, Sep z oe on epg bing ot mambo od sk tee esa Peer ea AL) “Sos Manber of Sel 241 1a; 15 1 22a weed sing ae, Wht should the quality conta engineer 0? 14a oR hero defo eran end Took for the SIA GROUP LoGo “Gf on Wie FHLECOVER betaa cay ECTHUM AL-NFONE JOURNAL FOR ENGINEERING STODENTS ‘TOTAL QUALITY MANAGEMENT [JNTU-HYDERABAD) | yyT Intosveton Saion + Aste number fds ton. "Fora Number of TOTAL QUALITY MANAGEMENT [JNTU-HYDERARAG | = nbeducton Sowing forma, towing forma Com Limit (LCL foreach sample i xelted sing the following Number of Det 1.80 TOTAL QUALITY MANAGEMENT LJNTU-HYDERAE : SAaT per aceiing (m0, What scontanee ample? Ean ere yrs smpng pls efor setae tmp The company's image and eptin every eae _Tedeiton wher ace or je lo of mari (Poly et conkate onthe apie sited fo De ot Accepince Sampting (O51. State the slgnincance and uses of acceptance sampling oR ‘Wien ie acceptance sampling useful? ‘As ust psi uy of ech ad ever the seri rues rics ‘cenpany acceptance semling an be edo tthe impctng eran sles | SIA GROUP Loco Gf on the TTLECOVER buen aubay d as2 TOTAL QUALITY MANAGEMENT LINTU-HYDERAHADy | z ‘858, Diforerate botwoan qually n manufacturing sector and service sector GWve a beat description gy | ‘ ‘eceptance sampling. 4 UNIT CUSTOMER FOCUS AND SATISFACTION sia GROUP. PART-A. c SHORT QUESTIONS WITH SOLUTIONS Ct, Shouts he buyereupptereatonship be based on trust or suepelon? Why? (dat Peet sun Ar. a Tr estoner a oanton | an nedandeegiere! | ‘Pecan AILATONE JOURNAL FOR ENGINEERING STUDENTS. Look for the SIA GROUP LoGb {J} en the TITLE COVER beterejeu buy TOTAL QUALITY MANAGEMENT [JNTU-HYDERABAD) 2 cuntamer Foc ai Sattaction as PART-B ia ESSAY QUESTIONS WITH SOLUTIONS 2A CUSTOMER AND SUPPLIER Focus IN Tam (2. Explain the customer and supplier focus In TOM, newer: ay ag pn gn ty oe Fe a rete ete {a7 What do you mean by vendor rating? rect pest efor he stcsment of Yeo. Is eng in mean. Sot ithe Eo nang tie oun isis Te ie aed 1 pothe pesiteaton equity. erpncy ees spi ens the new nds 19 make wedcntsning aed alping otsteding protean poe izaton pve ts peorman" et do you mean y poses an cunlomer. We about he eitaences Between proses and newer + sa Pae 4) Proce refer these of te or procetredrgnedio chee Eo tye npn i alnays wl bee eal of ein rset which a ‘ soe aft main cent of = Dol Keo [Look for the SIA GROUP LOGO “9. on the TITLE COVER beer Yan SPECTROM ALLAT-ONE JOURNAL FOR ENGINEERING STaDENTS —————— SA GROUP 15 ‘TOTAL QUALITY MANAGEMENT LJNTU-HYDERAGAD). ‘Ay company tat intend ta ow ended he uses, The ernie fur on eset sof ana io lh it hemes wih he anova rds an sles meat pa Customer Focus and Satstction FONE JOURNAL FOR ENGINEERING STUDENTS Sia erour ai ‘TOTAL QUALITY MANAGEMENT IJNTU-HYDERAG&p ‘An atv cts red when bese wate toreach be pied gl Mail here ae four defence mechanisms tat ar fetowed yond inv They eae, ‘Aszrenton Infor py orb mck of aries of ae: Li en att IA, GROUP L000 ff on the TTLE COVER blo you buy TOTAL QUALITY MANAGEMENT [JNTU-HYDERABAG} loge Wattece in "ih then ay be nest ‘Consequences of Cott "Tovaros consqieneof confit eanbecsep cd {ONIT-2 Customer Foss ad S38 SIA GROUP TOTAL QUALITY MANAGEMENT LINTU-HYDERABAG] | jt-2 Customer Fos al atfaton tot how comaty Catonencenthe Weise ie SPECTROM aiLanvONE JOURNAL FOR ENGINEERING STODENTS aaa TOTAL QUALITY MANAGEMENT LINTU-HYDERABAD| doy sodpostie 2.3 CUSTOMER SATISFACTION (020. Whe. Ia. customer? What Is customer ‘alsfacton? tcion? ‘wo model avaible o meet user SIA GROUP Acanpany mst ot ony ai tre specter bt shal in at eee the eon, Anawer # ‘ius demons of caer satscton ae 8 rian ‘Mpewention of TOM (Toa! Ou ‘TOTAL QUALITY MANAGEMENT (JNTU-HYDERABADI; ‘sto, er ay Sriee * (hes) Seam, Las] en [ook forthe SIA GROUP 1000 “fp oF the TITLECOVER betas ye0bH7 LUNIT-2 custome Focus and Sattacton Wee = Relay ‘¢Bate oft agin ie, 2718) ‘Te eloving ewe exon deo SPecTRGH aOR JOURNAL FOR ENGINEERING STODERTS TOTAL QUALITY MANAGEMENT LINTU-HYDERABADL: The BA GROUP LOGG™GfS on tho TLE COVER belt buy LUnIT-2 Customer Focus and Sattacon They act a8 commniate the casomes repeats 1 pot oigaing fmuufsuregdrtments ‘Thay ee hat he po i eve oer "he roc seid by he sper The flowing ae the. pies which sit the supplier and per a obing the advange foe eit fenptera eosin, “Sale fe Nie Suppers The. pls, et, tne bets system and inventory system. 7 ‘The management pilesopy allows bythe CEO ef (epson mt pp TOM, Super mst hae theese share ot ‘Te evel of ewtin mt mh with he qty "Te ier mit ne he wines to itn longterm retort. “Te oft nach Wat the TOM AUICONE JOURAAL FOR ERGREERING STUDENT ‘Sta GROUP 358) TUORD AI i; | vur-2 customer Focus and Sattacton T_ Long Lasg Commiimeat of Bape and Seppler fewer thd Reaeusip and TOM aces spp” cael w fai emerge ‘Wepge ie gv each of thse rsa and the ies iene ted on ome dat Derchmaking the proces of en fects, te roca of iene Sis om epaniztonenywhere nthe wet peocs which helps In coun the oe coer ee mie ie fog te Frm abject of eng | ak rae “TOTAL QUALITY RAANAGEMENT [JNTU-RYDERAL “The beefs cr advantages of beshating are ‘Theta ene of ehh til este 221 Un fienaogr ‘This he maj iniaon of tentang at te Routes Program Bevebmaring proces cm lea vo euces only if comooars Ila inion stem proces cool aad ‘HEN conel and HEM pogane se elfectvel we aah 4 Asan tortion ‘lie Bus omparom ae ot aay elvan wl ay Io poor techn 5 Canty Process eachnaing cemsier!to be 9 ealy prs Are tine we pecan chong ae, te egy vedo pay ere ell expeadin. 8! ta gt Un ‘TOTAL QUALITY MANAGEMENT [JNTU-HYDERABAD} noageie! ol which canbe ed for ecermance level of te oeznon a i oo te Te COVER woe aor Bia GROUP 3 ‘TOTAL QUALITY MANAGEMENT [JNTU-HYDERABAD] reece ant deelapnot poet sen ar some ofthe ines urs wih Ii erantaton Te fit peferenil oere of a etcrmining he gaps orden bone the egaintion ad the testicles mining the dls ond demining th aps tewenn the te optaton hy examining he ganenve ata sieeston, te advenced stil etnies for te polo sss in caying othe hs, eng. archiver acces a mania] sore ion plan aly antl he employees aves acelin te new ching ten hfs shud moie ‘eros fr thee pmcnttion af enhming procs or montrig te pose i ole ae ening reel evinces. ‘ALIN-ONE JOURNAL FoR EvaMEERG sTapENTS ———————Sia GROUP <5 ‘TOTAL QUALITY MANAGEMENT (JNTU-HYDERABAD] gas CC CHO eOoere make i ofienoainetecaigur and exchange renin se ung pncessend hd ined inte ely seri a comany Meni he process and pci of the es pemlsetenne ad maleflorso reach or excel tos bench ot epbmaig wherein oe vis “The regu formation ale es 32 ‘TOTAL QUALITY MANAGEMENT [JNTU-HYDERABAD] ‘3s. Bray point out the anatomy "ually Circew impo Tehkeeete (G7. What the purpose served by drawing fih-bone degra? Nelont ono Thollfor he SIA GROUP (bG0" Gf on the THLEGOVER palo youd es of gai Fesures of Quay Crees ae the import fers of eualy ‘ality le ae mostly fied by #10 10 meer SpecTmOn eu CORE JOURNAL FOR ENGINESTING STUDENTS ‘TOTAL QUALITY MANAGEMENT [JNTU-HYDERABAD) BO —— EE e—EEeeens The ther empleyecs who ae nthe members he iy sce as ep the QS ets (212, Wits about the formation end 0 ‘ually eles. Fexmatian of Quit Cele(Q) Toon Tor ine SIA GROUP 1000 foe Ihe TITLE COVER toto you Eby “UNIT-3 Organizing for TOM, 39 Te helps bald op 2 good elatohp among he sevke andres es pareve ae 1 cps the employees 9 ices hel eng of TOTAL QUALITY MANAGEMENT [JNTU-HYDERABAD] UNITS 180 9000 87 ayes [6 ‘>ECTRUM @LLARCONE JOURNAL FOR ENGINEERING STODENTS TOTAL QUALITY MANAGEMENT [JNTU-HYDERABAD] x” Veet Bs ius 180 9000 zy MP) uns soon 01 ws ‘TOTAL QUALITY MANAGEMENT (JNTU-HYDERABAD} Sra Wat are wa lavas a Tamsin WO BOGE ote Peer N88 9 SH) 150 5000 Cention ‘The vous ies f 0 9000 enifeation ae a8 ae evel manages oa ismore onthe pape for maoiing to-day etviies and managing a of Iecrgniation, un becamat erie the co of $0 900 cesieaton 2 ene Related to Cot Mos the Orgsizton betves that cot eu for {sOcerfeaion mast be aeqatesndershle con fe sedi . 1B. 180 900 eerie hs In erening te mere {ete erin ea tna tr bog of fo aa {ook forthe SUA GROUP L0Gd “on the THLE COVER bela you boy ‘SIA GROUP ti TOTAL QUALITY MANAGEMENT (JNTU-HYDERAGAD] ‘G10, wit ideal about various ypes of quali, fudlte "and "diseves the objectives and Follow vp en onze ems which re kxown ‘ 5.13 ‘pep: Sopra is pera sed inact lemon fom ‘What aro the varlous quality

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