INTERNATIONALTURNKEY SYSTEMS

(ITS Egypt)

Management Consultant Evaluation Report

Under Supervision of

Dr. Khaled Hafez

ESLSCA University in Egypt

MBA Program – Winter23162 / 72 FD

Table of Contents
1 Company Profile.....................................................................................................................3

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 1.1 Abstract..........................................................................................................................3
1.2 Company Overview.........................................................................................................3
1.3 Milestones:.....................................................................................................................5
1.4 Vision..............................................................................................................................5
1.5 Mission............................................................................................................................5
1.6 Values.............................................................................................................................5
1.7 Scope of the business.....................................................................................................6
1.8 Solutions.........................................................................................................................6
1.9 Services...........................................................................................................................6
1.10 Branches.........................................................................................................................7
1.11 Long-term Goals..............................................................................................................7
2 Management Hierarchy..........................................................................................................8
3 Sustainability..........................................................................................................................9
4 Decision Making process& Culture.......................................................................................10
5 PESTEL...................................................................................................................................12
6 Human Resources Management...........................................................................................14
7 Company Strategy.................................................................................................................16
8 Conclusion............................................................................................................................21
9 Recommendations................................................................................................................25

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1 Company Profile

1.1 Abstract

As a management consultants’ group, we developed this research to analyze

INTERNATIONAL TURNKEY SYSTEMS GROUP (ITS), a top provider of technology
solutions and services in the Egyptian market. The research focuses on management,
sustainability, decision-making, PESTEL analysis, human resources, and strategy for the
organization. The report summarizes the company's mission and vision, as well as its
industrial background, management hierarchy, and organizational structure. The
concluding section of this research provides INTERNATIONAL TURNKEY SYSTEMS
GROUP (ITS) with ideas on how to improve overall company performance from a
contemporary management standpoint.

1.2 Company Overview

 ITS provides advanced technology solutions for financial institutions,

the government, and the private sector across a wide range of
industries, with proven technological competency and high capability
that support critical business processes. ITS research and development
are based in Cairo, Kuwait, and India, with operations across the Middle
East, Africa, the Americas, the Caribbean, and the Russian
Commonwealth (CIS). ITS Global Business Solutions Development
Centre (GBS (Global Business Solutions)) is situated in Cairo and
provides Managed Services globally, offering knowledge to all stages of
the software development process and supplying the essential support
to clients transitioning from legacy systems to innovative technologies.
 Since its start in 1981, ITS has been empowering and modernizing
financial institutions on the path of Digital Transformation by improving
business processes to be more effective, practical, and efficient,
eventually leading to a paperless work environment. Furthermore, it

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 looks forward to assisting the institution's transition, whether Islamic or
digital, in order for it to prosper in the digital age. Furthermore, it
assists its 350+ international clients in maintaining development in a
dynamic environment and supporting essential business cases through a
well-managed and professional process.
 ITS's top financial potential tool (ETHIX) assisted numerous
financial institutions in increasing revenue and optimizing cost
control.
 Taking into account the regulatory changes, ITS made ETHIX

extremely adaptable, allowing it to respond to any situation

seamlessly and fast. ETHIX, on the other hand, assists

organizations in converting physical copies of documentation

into digital versions while guaranteeing that all activities are

safe. Furthermore, it met the security requirements of service

providers by enabling authentication, authorization, and

encryption.

 ITS operates from 21 countries and has a data center that

provides 24/7 on-call support services.
 For five years in a row, ITS has received the most prestigious
prize, GIFA. ITS has garnered almost 30 accolades for all of these
reasons.

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1.3 Milestones:
 INTERNATIONAL TURNKEY SYSTEMS (ITS) was innovated in
1981, and the first big design with the Kuwait Municipality was
completed in 1983.
 Since 1987, we've grown by opening a new office in Bahrain.
 Investing in a new age in 1988 (Before 1988, ITS worked with
60 people and$ 3 million in income, counting on Tandem tackle
deals).
 Establishing an office in Kuwait in 1991.
 subscribing to the first large- scale banking E2E sale in 1993.
 Since 2000, the R&D Centre in Cairo has been functional.
 Exceeding profit of$ 100 million USD in 2001.
 The Cairo Global Delivery Centre opened in 2007.
 Renaming the company" ITS Group" in 2008.
 In 2010, the high financials product" ETHIX" was launched.
 ITS supported the Saudi Arabian Monetary Agency in arising
Agency in arising the high- end information security system in
2012.
 In 2016, ITS hosts the first conference (Smart Kuwait).
 In 2018, ITS came Tajikistan's first Islamic Banking result
supplier.
1.4 Vision
“To end up the world’s driving supplier in making and conveying premium IT
(Information Technology) arrangement and administrations. “

1.5 Mission
“To attain clients’ targets by conveying adaptable solutions and advertising premium
services to preserve development in an energetic environment.”

1.6 Values
Integrity: genuineness, responsibility and reliability are the moral rules we stand by.
Transparency: we are cognizant of our activities, and we continuously guarantee our

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customers are mindful of our forms.
Security: securing the most elevated collaborative relationship with our leading partners
and vendors, through which our group individuals can commit to working together to
reach milestones while delivering the best outcomes.

1.7 Scope of the business

ITS portfolio includes world-class solutions and services across a wide era of industries
such as banks and investment companies, in addition to education, enterprise, and
government.

Furthermore, their competencies enable them to support critical business cases in a

well-managed and professional manner. In addition to IT assistance, they design,
develop, and deploy software services and solutions around the world using cutting-
edge technology through their Global Delivery Centre.

With their financial product, ETHIX, they have become one of the biggest IT services
providers for Islamic and financial institutions, hence enabling them to increase their
returns.

Along with their partners they are able to become a one-stop technology solutions
provider.

ITS Partners (IBM, Oracle, Microsoft, SAP, SAS, HP, EMC)

1.8 Solutions
 FINANCIAL SOLUTIONS
 ENTERPRISE SOLUTIONS
 RETAIL SOLUTIONS
 INFRASTRUCTURE SOLUTIONS
 DATACENTER SOLUTIONS

1.9 Services
 SUPPORT SERVICES
 MANAGED SERVICES
 DATACENTER HOSTING SERVICES
 CONSULTANCY & PROFESSIONAL SERVICES

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1.10 Branches
 EGYPT
 KUWAIT
 BAHRAIN
 INDIA
 EMIRATES

1.11 Long-term Goals

While the specific long-term goals of INTERNATIONAL TURNKEY SYSTEMS
(ITS) are not publicly disclosed, there are some general indications of the
company's strategic direction and priorities. Here are some potential long-
term goals for ITS based on its mission, vision, and recent initiatives:

 To establish a Joint-Venture companies with other partners after

opening new branches in many countries, Starting from Turkey.
 Innovation and develop new products and services, where the
Innovation is the core value at ITS.
 Forming strategic partnerships with a leading technology company
such as Microsoft and IBM that’s leading to more collaboration with
other companies to improve its capabilities.
 Ensuring sustainability, corporate responsibility & commitments
across its operations and supply chain.
 Retention and attraction for the most talented employees in the IT &
banking sectors.
The long-term goals are changing that depends on the market conditions & customer’s
needs.

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2 Management Hierarchy

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ITS organization is divided into functional areas, each of which is responsible for a
specific set of tasks or activities.

Each functional area has a manager who is in charge of supervising the work of the
personnel in that area. The managers of each functional area report to a higher-level
manager, such as a CEO or a divisional manager, who is responsible for the overall
performance of the organization. ITS Is a functional structure organization with 57
managers and 694 employees.

3 Sustainability
While the specific actual information about the current status of ITS group's
sustainability initiatives is not publicly revealed, there are some common signs of the
company's sustainability performance and progress towards the 3 Ps of sustainability
such as

In terms of "Profit" aspect of sustainability, as we can’t evaluate ITS actual financial

performance through key financial metrics such as revenue, profitability, and ROI,
however, to assess their sustainability persistence, we can consider another KPIs such as
the social and environmental impacts of their business operations and their
contributions to the communities in which they are adopting.

 From the social perspective, ITS group was implementing an ethical

business practice that prioritize the well-being of its employees,
customers, suppliers & local communities, such as diversity
and inclusion initiatives, and employee training and development
programs.
 ITS participates efficiently with the communities in which it
operates by providing job training and educational
opportunities for residents.

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In terms of the "People" aspect of sustainability, ITS has implemented CSR
programs such as employee volunteering initiatives and has achieved formal practices
for measuring employee and customer satisfaction. This suggests that ITS is accountable
for its social impact on stakeholders such as employees, customers, suppliers, and local
communities.

In terms of the "Planet" aspect of sustainability, there is limited information available

about International Turnkey Systems Group's ITS environmental performance and
progress. However, there are some indications that the company is taking steps to
reduce its environmental impact.

For example, ITS has implemented waste reduction and recycling programs in some of
its operations.

Furthermore, ITS has obtained ISO 9001 certifications for quality management, ISO
2000-1 & 270001 for service management, and information security. The company has
also achieved CMMI level 5, indicating that it is continuously improving its processes.

Overall, ITS appears to be making efforts towards sustainability in various aspects of its
operations, and the company's ISO certifications and CMMI level 5 suggest a
commitment to quality management and continuous improvement.

4 Decision Making process& Culture.

Based on the information provided, here's a prediction of the decision-making process
and culture for ITS in terms of management approach, as well as a highlight of its POLCA
and a sample of structured/unstructured problems faced by the company

ITS's approach to management is likely to be more symbolic in nature, as the company

values diversity and inclusion, employee training and development, and community
engagement. This suggests that the company may prioritize cultural values such as
teamwork, creativity, and social responsibility, which can help guide decision-making
and shape the company's identity.
POLCA framework is a problem-solving and decision-making framework that involves
planning, implementing, following up, evaluating, and monitoring systems.

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ITS may involves planning, implement phases as following:

 The planning phase could involve identifying new market opportunities,

developing innovative technology solutions such ETHIX NG , and gathering
customer feedback.
 The implementation phase could involve deploying resources to develop and
deliver the solutions.

ITS is only focusing on the planning and implementation phases of the framework and
not following up, evaluating, and monitoring its effectiveness, this may lead to issues
with the decision-making process and the achievement of the company's goals and
objectives.

ITS is likely to face a range of structured and unstructured problems in its global
operations.

Structured problems:

Quality control: Ensuring that products meet established quality standards and that any
defects are identified and corrected before products are shipped to customers.

Pricing strategy: Determining the optimal pricing strategy for a Support and Managed
services business lines based on factors such as the cost of production, market demand,
and competitive pricing.

Unstructured problems:

Managing organizational change: Managing organizational change related to

restructuring and changes in leadership after selling the telecom business line to
Huawei.

Developing new products or services: Developing new products or services that meet
emerging customer needs and preferences.

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5 PESTEL
PESTEL analysis for International Turnkey Systems (ITS), a provider of ETHIX NG product,
which is an Islamic banking software platform to analyze the external macro-
environmental factors that can affect their operations and performance.

ITS ETHIX-NG is likely to be affected by all six factors of PESTEL analysis.

The political & legal factors include government policies related to banking regulations
and Shariah compliance, particularly in countries where Islamic banking is prevalent.
Therefore, ITS Board of director have a separate Committee for Shariah, political factors
may impact their operations and growth in several ways. Changes in government trade
policies can impact their ability to export their banking software products to other
countries. Regulatory changes related to banking and data privacy laws can also impact
the development and implementation of ITS products. Political instability or unrest in a
particular region where ITS operates can disrupt their operations and supply chains.
Finally, changes in tax policies can impact the cost of doing business for ITS and their
clients.

Economic factors for a business such as International Turnkey Systems (ITS) may impact
their operations and growth in several ways. Such a recession may lead to reduced
demand as businesses and consumers cut back on spending. Changes in interest rates or
inflation can also impact on the cost of borrowing and investment for ITS and their
clients. Additionally, demographic shifts or changes in labor costs can impact the size
and composition of the market for ITS products and services.

Sociocultural factors include factors such as consumer preferences for Islamic banking
products and services. changes in lifestyle trends or cultural attitudes towards work may
impact the demand for their banking software products. Education levels and the
availability of skilled workers may also impact the size and composition of the market
for ITS products and services. Finally, social factors such as the prevalence of social
media may impact ITS's marketing strategies and customer engagement.

Technological factors include advancements in mobile banking, security measures and

advances in automation technology may impact the demand for ITS's banking software
products, as banks may be able to automate more of their operations. Intellectual
property laws and regulations may impact ITS's ability to protect their technology and
products from infringement. The availability and quality of technological infrastructure
may impact the efficiency of ITS's operations and the delivery of their products and
services to clients. Finally, concerns over data privacy and security may impact the
development and adoption of ITS's products and services that utilize data.

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Environmental factors include sustainability and waste reduction initiatives for the
banking industry, and legal factors may include data privacy regulations and intellectual
property laws. Consumer demand for sustainable products and services may impact the
marketing and branding strategies of ITS, as well as the development of new products
and services. Finally, waste disposal regulations may impact the operations of ITS,
particularly if they generate large amounts of waste.

ITS operates in several countries across the Middle East, Africa, Asia, and Europe, and it
uses a combination of export and local operations to serve its clients. The company has
established local offices and partnerships in several countries to provide customized
solutions and services to its clients in those regions.

ITS may exhibit strategic resilience by investing in research and development to

continuously improve their ETHIX NG platform to meet changing Shariah compliance
standards and regulations. This includes incorporating new features to support mobile
banking, digital payments, and other emerging technologies. Additionally, they may
expand their product offerings to include complementary services such as consulting,
training, and support. This can help the company to diversify their revenue streams and
reduce their reliance on a single product line.

The second example of ITS's strategic resilience is its response to the COVID-19
pandemic. The company quickly adapted to the new business environment and
implemented several measures to ensure business continuity and support its clients. ITS
accelerated its digital transformation initiatives, including the development of new
mobile banking solutions and the enhancement of its remote support capabilities. The
company also implemented strict health and safety protocols to protect its employees
and clients, such as remote work options and social distancing measures in its offices. As
a result of these efforts, ITS was able to maintain its operations and continue to provide
high-quality solutions and services to its clients during the pandemic.

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6 Human Resources Management

ITS is a multinational company operating in several countries across the Middle East,
Africa, Asia, and Europe. The company's approach to staffing and management is likely
to be Geocentric, meaning that it seeks to balance the global integration of its
operations with local responsiveness and adaptation.

While the information on the generational distribution of employees is not publicly

available. However, it is likely that the company has a diverse workforce that includes
employees from different age groups and generations, given its global reach and
commitment to diversity and inclusion.

In terms of Training / learning organization, ITS places a strong emphasis on employee

training and development, and it provides ongoing learning opportunities to its
employees to keep them up to date with the latest technologies and industry trends.
Here are some examples of ongoing learning opportunities provided by ITS:

1. In-house training: ITS has an in-house training Center that offers a range of
training programs and workshops to its employees. These programs cover a
variety of topics, including technology skills, leadership development, and soft
skills.
2. External training: ITS also provides external training programs and certifications
to its employees to enhance their skills and knowledge. These programs are
offered by leading technology companies and industry organizations, and they
cover a range of topics related to the banking and financial services industry.
3. Coaching and mentoring: ITS provides coaching and mentoring programs to its
employees to help them develop their leadership skills and advance their
careers. The company matches employees with experienced mentors who
provide guidance and support.
4. Conferences and industry events: ITS encourage its employees to attend
industry conferences and events to stay up to date with the latest industry

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 trends and best practices. The company also sponsors employee attendance at
these events.
Overall, ongoing learning opportunities are an important aspect of ITS's employee
development strategy. By providing its employees with access to a range of training
and development programs, ITS helps to ensure that its employees are equipped with
the skills and knowledge necessary to deliver high-quality solutions and services to its
clients. Despite the strong emphasis on employee training and development the
turnover rate is high. However, turnover rates can be affected by various factors,
including stressors and job satisfaction.

ITS uses a variety of recruitment strategies to attract top talent from different countries
and backgrounds. The company posts job openings on its website and social media
channels, participates in job fairs and industry events, and utilizes employee referrals.
ITS also partners with universities and educational institutions to attract new graduates
and young talent. The company's recruitment process is comprehensive and includes
screening, interviewing, and selection based on qualifications as the candidate should
pass two assessments and fit with the company culture.

ITS Internal HR (Human Resources) Processes tend to be more People-oriented. It

evolves a lot of practices to empower staff competitive edges and experience. They have
periodically arranged events with the deep participation of employees, called Salam
program. During those events, ITS celebrates the top employees based on a set of
internal values evaluated across all functional departments. Such events make
employees feel as if they are partners rather than ordinary employees.

Other advantages of the followed internal HR process are that having clear and valued
induction tour for new commers, whereas the new hired employees gain full
understanding of the company internal processes, functional departments,
organizational structure, products and evaluated ethical values.

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One more additional success factor of ITS internal HR process is that having a clear and
fair evaluation process that measures at quarter basis the employees KPIs against their
well-defined objectives.

Overall, ITS's human resource management practices reflect a geocentric approach that
values diversity, employee training and development. The company is committed to
attracting top talent from different countries and backgrounds to enhance its operations
and services.

7 Company Strategy

ITS has a strategic long-term relationship with its customers and places a strong
emphasis on building and maintaining these strong relationships.

They are aiming all the time to search for a new opportunity in different regions and
countries.

The customer base is always extending and continuously increasing as ITS works closely
with its clients to understand their needs and provide customized solutions and services
that meet their specific requirements. ITS also seeks to build long-term partnerships
with its customers, based on trust, transparency, and mutual benefit.

ITS is always receiving appreciation and thank you letters as a kind of recognition for the
efforts exerted and the extraordinary accountability shown in the different projects.

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 Examples of the current customers:

ITS has several competencies and competitive advantages that set it apart from its
competitors in the banking systems industry. The company has a strong reputation for
quality and reliability, and it has a track record of delivering high-quality solutions and
services to its clients. ITS also has a deep understanding of the banking and financial
services industry, which allows it to develop customized solutions that meet the specific
needs of its clients. Additionally, ITS has strong partnerships with leading technology
companies like IBM and Microsoft, which allows it to provide integrated solutions that
combine the best of both companies' technologies and ITS is located in many countries
across different continents in middle east, Africa, Americas Services that’s helped them
to have a strong existence with the customers onsite and collaborating efficiently to
comply with the clients’ requests and to support the end users to solve any issue might
happen in the operation.

ITS offers a range of technology solutions and services to banks and financial
institutions, including core banking systems, mobile banking solutions, payment
systems, anti-money laundering solutions, and risk management systems. The

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company's products and services are designed to help its clients manage their
operations more efficiently and effectively, while also enhancing the customer
experience.

ITS is focused on growth and expanding its operations into new markets and regions.
The company has a strong record of accomplishment of growth, and it continues to
invest in research and development, partnerships, and talent acquisition to support its
expansion. Additionally, ITS has demonstrated stability and resilience in the face of
external challenges, such as the COVID-19 pandemic, and it is committed to maintaining
its strong position in the banking systems industry.

ITS is also focused on innovation and leverages emerging technologies like artificial
intelligence, blockchain, and cloud computing to enhance its offerings and provide
cutting-edge solutions to its clients. Overall, ITS's strategic focus on building long-term
relationships with its customers, its competencies and competitive advantages, and its
commitment to innovation and growth positions the company well for continued
success in the banking systems industry. ITS developed a new product “ETHIX-NG” that’s
supporting the financial area.

ETHIX NG is a comprehensive Islamic banking software platform developed by ITS. It is

designed to meet the specific needs and requirements of Islamic banking and finance
institutions, providing a suite of solutions to support their operations and compliance
with Shariah law.

ETHIX NG offers a range of modules and features, including core banking, trade finance,
treasury management, and risk management. It also includes specialized solutions for
Islamic finance, such as profit and loss sharing, Mudarabah, Musharakah, and other
Shariah-compliant financial products.

Some of the key features of ETHIX NG include:

Shariah-compliant financial products: ETHIX NG offers a range of solutions to support

Islamic finance products, such as Murabaha, IJARA, and MUSHARKAH.

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Compliance with Shariah law: The platform is designed to ensure compliance with
Shariah law, including the principles of profit and loss sharing, prohibition of interest
(Riba), and ethical investment practices.

Risk management: ETHIX NG includes modules for managing credit risk, market risk, and
operational risk, helping banks to mitigate risk and ensure financial stability.

Business intelligence: The platform includes advanced reporting and analytics tools to
help banks gain insights into their operations, customer behavior, and market trends.

Integration and scalability: ETHIX NG is highly scalable and can be customized to meet
the specific needs of different banks. It also offers integration with other systems and
platforms, such as mobile banking and payment gateways.

Overall, ETHIX NG is a powerful and flexible software platform that enables Islamic
banks and financial institutions to streamline their operations, improve compliance with
Shariah law, and better serve their customers.

Based on the information provided, it appears that ITS offer a range of products and
services in the financial sector.
In terms of the products and services offered, ITS appears to have a diverse range of
offerings, including support services, managed services, data center hosting services,
consultancy and professional services, and a range of solutions for the financial sector.
These solutions include financial solutions, enterprise solutions, retail solutions,
infrastructure solutions, and data center solutions.

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Given the range of products and services offered, it is likely that some of these products
are in different phases of the product life cycle. The ETHIX NG It is likely that this
product is in the introduction or growth phase of the product life cycle, while others
may be in the maturity or decline phase. Without additional information, it is difficult to
determine the status of each product.

ETHIX NG Other Products

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8 Conclusion
Based on the analysis and evaluation of INTERNATIONAL TURNKEY SYSTEMS(ITS), the
report concludes that the company has strong potential for growth and success in the
industry. However, there are several areas where the company can improve its
management, sustainability, decision-making, human resources practices, and strategy.

This section will provide a clear and concise summary of the main points and highlight
the most important insights that have been gained for each management evaluation
criterion.

Management Hierarchy
One of the key advantages of a functional structure is that it allows for specialization
and expertise within each functional area. Employees within each area can focus on
developing their skills and knowledge in their specific area of expertise, which can lead
to greater efficiency and effectiveness. Additionally, a functional structure can help to
ensure that tasks are completed consistently and to a high standard across the
organization.

However, one potential disadvantage of a functional structure is the Lack of

collaboration as it leads to silos and communication barriers between different
functional areas. Employees within each area may become so focused on their own
tasks and responsibilities that they fail to communicate effectively with other areas,
which can lead to coordination problems and inefficiencies.

In addition to There are some operation scale issues that need to be addressed. Some of
these issues include:

Communication gaps: with such a large number of workers, it's challenging for
directors to communicate effectively with their brigades, especially if they're spread out
across different departments or locales. This can lead to miscommunication, confusion,
and a lack of clarity around pretensions and prospects.

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Overall, by addressing these communication and operational challenges, ITS can
enhance its efficiency and effectiveness, and position itself for continued growth and
success in the industry.

Sustainability
ITS is making efforts towards sustainability and social responsibility by
implementing ethical business practices, engaging with the community, and prioritizing
the well-being of its stakeholders beyond just financial performance. The lack of specific
and detailed information about its environmental performance makes it difficult to
make a comprehensive assessment of ITS's sustainability performance from a "Planet"
perspective.

Decision Making Process & Culture

Over-reliance on managers, there may be a tendency to rely too heavily on them for
decision-making and problem-solving. This can lead to a bottleneck in the decision-
making process and a lack of empowerment among employees.

The decision-making process and culture at ITS are likely to be dynamic and complex,
given the global nature of the company and the rapidly changing technology landscape.

International Turnkey Systems (ITS) is likely to adopt a symbolic management approach

that values diversity, employee training and development, and community engagement.

ETHIX NG may use the POLCA framework to ensure systematic decision-making, it is

important to note that the effectiveness of the framework depends on proper
implementation, evaluation, and follow-up, the lack of evaluation and follow-up can
lead to bottlenecks in the production process, misalignment of decision-making with the
company's goals and objectives, and missed opportunities for growth and innovation.

Human Resources Management

Overall, ITS's human resource management practices reflect a geocentric approach that
values diversity, employee training and development, and a comprehensive recruitment
strategy. However, ETHIX NG needs to ensure that its recruitment efforts are efficient in

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attracting and hiring top personnel from various countries and backgrounds by using
evaluation tools.

Having a diverse generational distribution in an organization has several benefits. Such

as it can bring a range of perspectives, experiences, and skills to the workplace, but it
may present challenges, such as differences in communication styles, work preferences,
and expectations.

Despite the strong emphasis on employee training and development the turnover rate is
high. However, turnover rates can be affected by various factors, including stressors and
job satisfaction.

Stressors are factors that cause stress for ITS employees, heavy workloads, long hours,
limited resources, and lack of support. High levels of stress can lead to burnout,
decreased job satisfaction, and ultimately, increased turnover rates.

High turnover rates can be a significant problem for ITS, as they can lead to decreased
productivity, increased recruitment and training costs, and a negative impact on
employee morale.

High turnover rates can also indicate underlying issues within an organization, such as
poor management practices because of lack of feedback and recognition, and poor
communication and inadequate compensation and benefits, Employees leave as they
feel that their compensation and benefits are inadequate.

ITS don’t offer competitive salaries, benefits, or opportunities for advancement

therefore they struggle to retain employees.

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 Company Strategy
From the perspective of company strategy, International Turnkey Systems Group (ITS)
appears to have a sound business strategy, with a strong focus on building and
maintaining long-term relationships with its customers, competencies and competitive
advantages, innovation, and growth. However, there are some potential issues that
could impact ITS's success in the future.

One potential issue is the intense competition in the banking systems industry, which
could put pressure on ITS's market share and profitability.

Another potential issue is the ongoing impact of external factors such as the COVID-19
pandemic and economic uncertainty, which could affect ITS's growth and profitability.

Additionally, ITS's focus on expanding into new markets and regions could present
challenges related to cultural and regulatory differences.

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9 Recommendations
Based on the evaluation report, there are several recommendations that International
Turnkey Systems (ITS) can implement to improve its management, sustainability,
decision-making, human resources practices, and strategy

Improve Communication and Collaboration

ITS may need to consider implementing strategies such as cross-functional teams,
regular communication and feedback channels, and delegation of decision-making
authority to employees. By doing so, the organization can improve collaboration,
communication, and employee engagement, which can lead to increased productivity
and success.

To address the challenges of A diverse generational distribution, ITS can implement

programs and initiatives that promote intergenerational understanding and
collaboration, such as mentoring programs, cross-generational training, and team-
building activities that encourage employees to work together across generations.

Improve Sustainability Performance

To monitor and improve their sustainability performance, ITS need to develop

sustainability strategies, set sustainability targets, conducting regular environmental
audits and implement sustainability initiatives such as eco-efficiency measures,
renewable energy adoption, and stakeholder engagement. Regular sustainability
reporting, such as through sustainability reports or integrated reports, can help them
communicate their sustainability progress and engage stakeholders in their
sustainability journey.

Improve Decision Making Process & Culture

a) Empower Employee

ITS can improve its decision-making process by empowering employees to make

decisions and encouraging them to contribute ideas. This will help to alleviate

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bottlenecks and ensure that the company is making decisions that are aligned with its
goals and objectives.

b) Implement Follow-up and Evaluation System

ITS needs to adapt follow-up and evaluation phases by monitoring performance and
adjusting strategies as needed. to ensure that it is making data-driven decisions that
align with its long-term strategy.

To ensure that the decision-making processes are systematic and aligned with the
company's goals and objectives, it is important to establish clear policies and procedures
for using the POLCA framework. This includes defining the roles and responsibilities of
each team member involved in the decision-making process, establishing clear
communication channels, and ensuring that everyone understands how the framework
works.

Regular monitoring and evaluation of the POLCA framework is also essential to ensure
that it is effective in achieving its intended goals. This can include analyzing data on
production flow, identifying bottlenecks, and making necessary adjustments to the
framework to optimize its effectiveness, it is also important to provide regular training
and support to team members to ensure that they understand how to use the
framework effectively. This can include providing training on how to use the POLCA
cards, how to identify and address bottlenecks, and how to communicate effectively
with other team members.

c) Adopt problem-solving techniques.

ITS may need to adopt a range of management perspectives and problem-solving

techniques to effectively address the challenges it faces and to maintain its competitive
edge in the market.

Addressing unstructured problems may also require collaboration and input from a
range of stakeholders, including employees, customers, partners, and other external

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stakeholders. This can help ensure that solutions are tailored to the specific needs and
preferences of the affected parties and can help build consensus and support for the
proposed solutions.

Reduce Turnover Rates

Overall, turnover rates can have a significant impact on an organization's operations and
performance, and it is important for organizations like ITS to monitor and address this
issue. By identifying the factors that contribute to turnover rates and implementing
programs and initiatives to address them, ITS can improve employee retention and
maintain a strong and motivated workforce.

To address high turnover rates, organizations like ITS can implement programs and
initiatives to improve employee engagement, satisfaction, and retention. Examples
include improving management practices by implementing effective performance
management practices, offering competitive compensation and benefits, promoting
a positive work environment, and supporting employee wellness.

By addressing the underlying factors that contribute to high turnover rates, ITS can
maintain a strong and motivated workforce and improve their overall performance.

Enhance Employee selection criteria.

a) Use competency-based assessments.
ITS should use competency-based assessments to evaluate candidates. This can involve
using tools such as psychometric tests, work samples, and behavioral interviews to
assess the candidate's fit for the job position. Competency-based assessments can help
ITS to identify candidates who have the necessary skills, knowledge, and abilities to
succeed in the job.

b) Evaluate the performance of new hires.

ITS should evaluate the performance of new hires to determine if the selection criteria
are effective. This can involve measuring metrics such as job performance, retention

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rate, and overall contribution to the company. This can help ITS to ensure that its
selection criteria are effective in identifying top talent.

c) Regularly review and update selection criteria

ITS should regularly review and update its selection criteria to ensure that they are
aligned with the company's goals and objectives and that they are effective in
identifying top talent. This can involve gathering feedback from stakeholders, analyzing
performance data, and staying up to date with industry trends.

Enhance Company Strategy

Based on the PESTEL analysis for International Turnkey Systems (ITS), it can be
concluded that the company operates in a complex and dynamic macro-environment
with various external factors that can impact its operations and performance. The
analysis highlights the importance of being aware of and adapting to changes in
political, economic, sociocultural, technological, environmental, and legal factors to
remain competitive and sustainable.

Overall, while ITS has a strong business strategy, the company will need to remain
vigilant to potential challenges and risks in the banking systems industry to maintain its
position as a leader in the market.

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