ACTIVITY SHEET 4:

TROUBLESHOOTING COMPUTERS PROBLEMS

GEE 22 – LIVING IN THE IT ERA

Objective: To develop troubleshooting skills for various computer issues.

Instructions: Given are some basic computer issues and its corresponding troubleshooting solutions.
Please include references for your answers (including websites). Please read and understand your
answers properly. We will discuss this on our next face to face meeting.

ACTIVITY SHEET PART 1:

PROBLEM SOLVING:

Question 1:

You are the manager of a manufacturing plant, and the production line has been experiencing consistent
delays, causing missed deadlines and increased costs. What steps would you take to identify the root
causes of the delays and implement effective solutions to streamline the production process?

Question 2:

Your team is working on a complex software development project, and you've encountered a critical bug
that's blocking progress. Despite multiple attempts to fix it, the issue persists. How would you approach
this problem, from diagnosing the bug's source to implementing a lasting solution while minimizing
project delays?

ACTIVITY SHEET PART 2:

Instructions:
1. Arrange the following solutions accordingly/ in order and explain your answers on each item.
2. Select the best and most common solution for each problem.

Problem 1: Slow Computer Performance

□ Check for running background processes and applications.
□ Scan for malware and viruses.
□ Verify available storage space.
□ Check for software updates.
□ Optimize startup programs.
Problem 2: No Display on the Monitor
□ Ensure the monitor is properly connected to the computer.
□ Check the power source and cables.
□ Test with a different monitor if available.
□ Check graphics card connections and drivers.
Problem 3: Internet Connection Issues
□ Restart the router and modem.
□ Check for a loose or disconnected Ethernet cable.
□ Restart the computer.
 □ Contact the Internet Service Provider (ISP).
□ Configure DNS settings.
Problem 4: Software Not Responding
□ Close the unresponsive software using Task Manager (Ctrl + Shift + Esc).
□ Reopen the software.
□ Check for software updates.
□ Restart the computer.
□ Clear temporary files and cache.
Problem 5: Printer Not Working
□ Check the printer's power and connection to the computer.
□ Clear any paper jams.
□ Verify ink or toner levels.
□ Reinstall the printer driver.
□ Test the printer on another computer.
Problem 6: Blue Screen of Death (BSOD)
□ Note the error code displayed.
□ Restart the computer in Safe Mode.
□ Update or roll back problematic drivers.
□ Run a memory diagnostic test.
□ Check for hardware issues.
Problem 7: Overheating
□ Clean dust from the computer's internals.
□ Ensure proper ventilation.
□ Apply fresh thermal paste on the CPU.
□ Monitor CPU and GPU temperatures.
□ Consider additional cooling solutions.
Problem 8: No Sound Output
□ Check speaker or headphone connections.
□ Verify sound settings in the control panel.
□ Update or reinstall audio drivers.
□ Check for muted or disabled sound devices.
□ Test with different audio output devices.
Problem 9: Data Loss
□ Attempt data recovery using backup or data recovery software.
□ Check for deleted files in the recycle bin.
□ Avoid further data writes to the affected drive.
□ Consult a professional data recovery service.
□ Establish a robust backup strategy.
Problem 10: Browser Issues (e.g., not loading pages)
□ Clear browser cache and cookies.
□ Disable browser extensions.
□ Check for network connectivity.
□ Reset browser settings to default.
□ Try a different web browser.
Problem 11: Keyboard or Mouse Not Working
□ Check for loose connections.
□ Test with different USB ports.
□ Reinstall or update drivers.
 □ Replace the keyboard or mouse.
□ Test with another computer to rule out hardware issues.
Problem 12: Wireless Network Connectivity Issues
□ Restart the router and modem.
□ Ensure you're in the Wi-Fi range.
□ Check for interference from other devices.
□ Re-enter Wi-Fi network credentials.
□ Update wireless adapter drivers.
Problem 13: Computer Not Booting
□ Verify power source and cable connections.
□ Troubleshoot hardware components (RAM, CPU, etc.).
□ Repair or reinstall the operating system.
□ Test with a bootable USB or CD.
□ Seek professional assistance if necessary.
Problem 14: Display Resolution or Scaling Issues
□ Adjust display settings in the control panel.
□ Update or reinstall graphics drivers.
□ Check the monitor's native resolution.
□ Adjust scaling settings.
□ Restart the computer after making changes.
Problem 15: Unresponsive Touchpad or Trackpad
□ Check for touchpad enable/disable shortcut (often Fn key + F key).
□ Reinstall or update touchpad drivers.
□ Clean the touchpad surface.
□ Test with an external mouse.
□ Check for physical damage.
Problem 16: Missing or Corrupted System Files
□ Run System File Checker (SFC) to repair corrupted system files.
□ Restore system files using DISM (Deployment Image Service and Management Tool).
□ Reinstall the operating system if necessary.
□ Use a repair tool like Windows Repair.
□ Maintain regular system backups.
Problem 17: Battery Not Charging
□ Check power adapter and cable connections.
□ Inspect the battery for damage.
□ Reboot the computer and check for BIOS updates.
□ Test with a different power adapter.
□ Replace the battery if needed.
Problem 18: Screen Flickering
□ Adjust display refresh rate and resolution.
□ Update or reinstall graphics drivers.
□ Check for loose or damaged video cables.
□ Disable hardware acceleration in applications.
□ Test the monitor with a different computer.
Problem 19: Unwanted Pop-up Ads and Malware
□ Run a reputable antivirus and anti-malware scan.
□ Clear browser settings and extensions.
□ Educate users on safe internet practices.
 □ Install an ad-blocker.
□ Reset the browser to its default settings if necessary.
Problem 20: File or Folder Access Denied
□ Check file or folder permissions.
□ Take ownership of the file or folder.
□ Try accessing the file in Safe Mode.
□ Ensure the file is not encrypted.
□ Consult the system administrator if needed.

ACTIVITY SHEET PART 3:

10 points. Given all the issues given above. What measures can you recommend to you as computer
user and to other users who has basic knowledge in computers as preventive measure/s in maintaining
excellent computer performance? Provide steps and tips.