August 4, 2023

Philippine Airport Ground Support Solutions, Inc.

ROOM E-204 2ND FLOOR, PAIR-PAGS CENTER,
NINOY AQUINO AVE., PASAY CITY PHILIPPINES
salciskyaviation2022@gmail.com

Dear Ms. Aileen Safina,

I’am writing to you regarding your company’s Customer Service Agent opening. Through
my educational experiences, I have expanded my abilities to provide excellent service in a
professional manner. I am proficient at dealing customers and resolving various issues,
demonstrated effective communication skills to pinpoint the customers needs and
recommendations the best possible service to fulfill those needs. I am confident that my skills and
competency would contribute to the succes of your firm.

I’am excited to contribute my talents and proficiency in organization toward your team efforts
I’am looking forward to discussing the position and my qualifications with you in more detail
soon. You can contact me at +639071153227 or ivyjoycevillanuva525@gmail.com. I feel
confident that I fulfill the requirements for the Customer Service Agent position. Thank you for
your time and consideration.

Sincerely,

IVYJOYCE D.VILLANUEVA
Tell me something about yourself?
My name is Ivy Joyce D. Villanueva from Babanuang San Manuel Isabela and I'm 22 years old.
I'm currently studying a bachelor Science in Tourism Management, Major in Travel and Tours at
Our Lady of Fatima University Cabanatuan Campus. I have 4 members in my family and I am the
youngest daughter. I'm an out going person and like socialing or hanging out with friends. I have
interpersonal skills approachable manner and a professional manner. Which I feel allow me to
bring success to this position seems like a great opportunity and continue building my career and
challenging myself.

What is your strength and weaknesses?

I think my greatest strength is my positive attitude, even during the most hardest of times. when
my idea was not falling in place and the results were negative. I had to believe think positively and
keep motivated and my My greatest weakness is that get impatient when project run past the
deadline. I'm particular for due dates and get uncomfortable when work is not completed on time.
To avoid this I've started being more proactive and paying attention to how I'm reacting to make
sure being motivational and helping foster efficiency.

Why do you think we should hire you?

Throughout my academic and professional career, I am very flexible and adaptive to learning new
things, For instance, I have a strong work ethic, excellent communication skills, and the ability to
work collaboratively with others which means I will be able to contribute something capable to
the growth of the company.

Can you relate/share a story of a difficult time at work or during college days?
Academic stress was a biggest problem/concerns of college students, due to not having enough
time or just trying to finish more than one thing at a time. As a college student we do a lot of
activities in each subject, due to too many activities sometimes I can't sleep properly and not taking
enough breaks for self care. Throughout our life, it is bound that there are periods of challenges
that we must face. I’ve learned that the way I respond to trials can have a great effect on whether
they become roadblocks in my life or expressways to learning and growth. But remembering that
these trials are part of the great plan of happiness helps me to see them as opportunities to grow
and learn.

How do you see yourself 5 years from now?

In five years from now, I see myself as a knowledgeable professional having an in-depth
knowledge where I can contribute to the development and execution of successful in your
company.
 CAREER PLANNING

Skills that I have Skills I wish to have Action Plan/Timeline

Communicating Skills Initiative and Enterprise Find new opportunities and
ideas and to put into
practice.
Interpersonal Skills Self Confidence Build a positive relationship
and practise self
affirmation.
Technology skills
Adaptability
Resiliency
Strong work ethic
Research Skills

PRACTICE TESTTYPING
 AI TOOLS

Scikit-learn is one of the most well-known ML libraries. It underpins many

administered and unsupervised learning calculations. Precedents incorporate
direct and calculated relapses, choice trees, bunching, k-implies, etc.

• It expands on two essential libraries of Python, NumPy and SciPy.

• It includes a lot of calculations for regular AI and data mining assignments, including
bunching, relapse and order. Indeed, even undertakings like changing information, feature
determination and ensemble techniques can be executed in a couple of lines.
• For a fledgeling in ML, Scikit-learn is a more-than-adequate instrument to work with, until
you begin actualizing progressively complex calculations.

TensorFlow It utilizes an arrangement of multi-layered hubs that

enables you to rapidly set up, train, and send counterfeit neural systems with huge datasets. This
is the thing that enables Google to recognize questions in photographs or comprehend verbally
expressed words in its voice-acknowledgment application.

Theano What sets Theano separated is that it exploits the PC’s GPU. This
enables it to make information escalated counts up to multiple times quicker than when kept
running on the CPU alone. Theano’s speed makes it particularly profitable for profound learning
and other computationally complex undertakings.

‘Caffe’ is a profound learning structure made with articulation, speed, and

measured quality as a top priority. It is created by the Berkeley Vision and Learning Center (BVLC)
and by network donors. Google’s DeepDream depends on Caffe Framework. This structure is a
BSD-authorized C++ library with Python Interface.

Mxnet It allows for trading computation time for memory via ‘forgetful
backprop’ which can be very useful for recurrent nets on very long sequences.
• Built with scalability in mind (fairly easy-to-use support for multi-GPU and multi-machine
training).
• Lots of cool features, like easily writing custom layers in high-level languages
• Unlike almost all other major frameworks, it is not directly governed by a major
corporation which is a healthy situation for an opensource, community-developed
framework.
 • TVM support, which will further improve deployment support, and allow running on a
whole host of new device types.

Keras If you like the Python-way of doing things, Keras is for you. It is a
high-level library for neural networks, using TensorFlow or Theano as its
backend.
• picking an architecture suitable for a problem,
• for image recognition problems – using weights trained on ImageNet,
• configuring a network to optimize the results (a long, iterative process).
• In all of these, Keras is a gem. Also, it offers an abstract structure which can be easily
converted to other frameworks, if needed (for compatibility, performance or anything).

PyTorch is an AI system created by Facebook. Its code is accessible on GitHub

and at the present time has more than 22k stars. It has been picking up a great
deal of energy since 2017 and is in a relentless reception development.

Auto ML Out of all the tools and libraries listed above, Auto ML is probably
one of the strongest and a fairly recent addition to the arsenal of tools available
at the disposal of a machine learning engineer.
As described in the introduction, optimizations are of the essence in machine learning tasks. While
the benefits reaped out of them are lucrative, success in determining optimal hyper parameters is
no easy task. This is especially true in the black box like neural networks wherein determining
things that matter becomes more and more difficult as the depth of the network increases.

Google ML Kit, Google’s machine learning beta SDK for mobile developers, is
designed to enable developers to build personalised features on Android and IOS
phones. The kit allows developers to embed machine learning technologies with
app-based APIs running on the device or in the cloud. These include features such
as face and text recognition, barcode scanning, image labelling and more. Developers are also able
to build their own TensorFlow Lite models in cases where the built-in APIs may not suit the use
case.

OpenNN Jumping from something that is completely beginner friendly to something meant for
experienced developers, OpenNN offers an arsenal of advanced analytics. It features a tool, Neural
Designer for advanced analytics which provides graphs and tables to interpret data entries.
 GRIT: GROWTH MINDSET

Based on the video that I’ve been watch by Angela Lee Duckworth Grit is a passion perseverance
for every long-term goals. Grit is crucial because it is a driver of performance and success that
exists independently of and in addition to talent and intelligence. Being naturally intelligent and
talented is excellent but in order to genuinely succeed we must be able to persevere. Without
fortitude, innovation may simply be unrealized potential. People with a growth mindset believe
their talents and abilities can be developed. They feel they have potential and can develop talent
through work, practice, and knowledge acquisition. Conversely, individuals with a fixed mindset
believe their talents and abilities are stagnant. They believe they have a fixed amount of talent
which can’t be changed. Developing development mindsets in the tourism industry is important to
thriving in today's changing environment. In the context of a profession, persons with a growth
mindset are more likely to consider changes in their work Having a Growth Career Mindset will
keep me open to opportunities, help me continue to develop and expand my current capabilities,
and ultimately, enable to thrive in today’s ever changing environment.