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  • Mfanisi 1-12-2023 DONE

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    Bonface mugambi
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    This document contains details of customer service cases from Airtel Mone regarding issues with Mfanisi loans. There are 4 cases listed that are all still open, relating to customers being unable to withdraw money from their Mfanisi loans. The cases were created between November 30th and 30th and are being handled by customer service agents to assist the customers and address the issues.

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    This document contains details of customer service cases from Airtel Mone regarding issues with Mfanisi loans. There are 4 cases listed that are all still open, relating to customers being unable to withdraw money from their Mfanisi loans. The cases were created between November 30th and 30th and are being handled by customer service agents to assist the customers and address the issues.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    10 views6 pages

    Mfanisi 1-12-2023 DONE

    Uploaded by

    Bonface mugambi
    This document contains details of customer service cases from Airtel Mone regarding issues with Mfanisi loans. There are 4 cases listed that are all still open, relating to customers being unable to withdraw money from their Mfanisi loans. The cases were created between November 30th and 30th and are being handled by customer service agents to assist the customers and address the issues.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 6

    status subscriber_number case_number case_status complain_type code ctype

    NFTR 788811436 301123686770 Open Service Complaint-NCOM010 Airtel Mone


    NFTR 735154568 291123684534 Open Service Complaint-NCOM010 Airtel Mone
    NFTR 104573287 301123687445 Open Service Complaint-NCOM010 Airtel Mone
    NFTR 101627743 301123687283 Open Service Complaint-NCOM010 Airtel Mone
    sub_type sub_sub_type ticket_created_on ticket_closed_on commitment_dat_time
    Mfanisi loan nMfanisi loan not re 2023-11-30 15:48:31.379 2023-12-01 12:48:32.667
    Mfanisi loan nMfanisi loan not re 2023-11-29 15:09:30.964 2023-11-30 12:09:32.368
    Mfanisi loan nMfanisi loan not re 2023-11-30 22:24:46.184 2023-12-01 19:24:47.39
    Mfanisi loan nMfanisi loan not re 2023-11-30 20:41:58.604 2023-12-01 17:41:59.871
    first_comment last_comment assigned_to assigned_date csr_agent_id
    SUB TRANSFERRED KSH.750 ON MFANISAlice David 2023-11-30 12:48:323149891
    SUB WAS TRYING TO WITHDRAW MONEY Alice David 2023-11-29 12:09:323171963
    SUB IS UNABLE TO CHECK HIS MFANISI Alice David 2023-11-30 19:24:423148489
    sub unable to withdraw money from mfanisi kindly assist2023-11-30 17:41:523148473
    csr_agent_name interaction_channel agent_id ticket_closed_by_agent_name
    Bilha Chesire Voice
    Syndy Sandra Voice
    Loice Mazera Voice
    Prudence Kavutha Voice
    closure_queue sl_breached_on sl_breach_time tat working_hour Pending with
    Mfanisi 00:00:00 Within SLA1 day 03:00:01 Mfanisi
    Mfanisi 2023-11-30 16:05:30 15:09:25 Outside SL 1 day 03:00:01 Mfanisi
    Mfanisi 00:00:00 Within SLA1 day 03:00:01 Mfanisi
    Mfanisi 00:00:00 Within SLA1 day 03:00:01 Mfanisi
    Aging bucket SLA By Days FEEDBACK
    1 0-3 Days One Day to SLA Breach Account under investigation
    2 0-3 Days Outside SLA by Two Days Account under investigation
    1 0-3 Days One Day to SLA Breach sub assisted. Amount reflected.
    1 0-3 Days One Day to SLA Breach Account under investigation

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