DIGITAL FLUENCY

MODULE 3

ONE MARK QUESTIONS

1. Define Communication.

Communication is defined as the process of understanding and sharing meaning.

2. Mention the types of Communication.

a)Verbal

b)Non-verbal

c)Visual

d)Written

3. What is effective communication?

Effective communication is about more than just exchanging information. It's about
understanding the emotion and intentions behind the information.

4. List the Common barriers to effective communication.

 Stress and out-of-control emotion.

 Lack of focus.
 Inconsistent body language.

5. What Is Problem Solving?

Problem solving is the act of defining a problem. We all spend a lot of our time solving
problems, both at work and in our personal lives.

6. What Is Creative Thinking ?

Creative thinking is our ability to look at ideas presented or a scenario, and find new alternatives
that solve the problem.

7. Five Powerful Techniques to Think Critically.

1. Analytical thinking
2. Communication
3. Creativity
4. Open-mindedness
5. Problem-solving

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6. How to Use Creative Problem Solving Techniques.

There are the four steps to creative problem solving:

1. Clarify

2. Ideate

3. Develop

4. Implement

9.Define Collaboration

Collaboration is a working practice whereby individuals work together to a common purpose to

achieve business benefit.

10.What is Teamwork?

Teamwork occurs when a group of people work together to successfully complete a task.

11. What is Design Thinking?

Design thinking is a non-linear, iterative process that teams use to understand users, challenge
assumptions, redefine problems and create innovative solutions to prototype and test.

12. Define Innovation?

Innovation is a process by which a domain, a product, or a service is renewed and brought up to

date by applying new processes, introducing new techniques, or establishing successful ideas to
create new value.

FIVE MARK QUESTIONS

1. List and Explain the Benefits of Effective Communication.

1. Building trust
Effective communication fosters trust with others. Your ability to listen attentively and embrace
different points of view helps others trust that you are making optimal decisions for everyone in
the group. As you serve as a role model, this trust will extend to your team and they will feel as
though they can trust their teammates to fulfill their duties and responsibilities.

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2. Preventing or resolving problems
The ability to communicate effectively plays a large role in resolving conflicts and preventing
potential ones from arising. The key is to remain calm, make sure all parties are heard and find a
solution that is ideal for everyone involved.
3. Providing clarity and direction
With effective communication skills, you’re able to deliver clear expectations and objectives for
your team. This involves finding constructive ways to point out when something isn’t working as
well as providing helpful feedback to get people back on track. They will understand their
specific tasks and responsibilities, as well as those of their teammates, which will help eliminate
conflicts and confusion.
4. Creates better relationships
Good communication also improves relationships, both with employees and in your personal life
with friends and family members. Listening carefully and offering quality feedback helps people
to feel heard and understood. This, in turn, nurtures mutual respect.
5. Increases engagement
With people feeling more confident in their work and in their understanding of what they need to
do, they become more engaged with their work as a whole. According to a recent study exploring
the psychology of employee engagement, only 15% of adult employees are engaged with their
employers. By prioritizing effective communication, you can increase engagement, and thus
boost satisfaction, among your team members.
6. Improves productivity
When team members understand their roles, the roles of others and your expectations, they can
focus more on their work and less on workplace issues. With effective communication, conflicts
are resolved quickly, employees can better manage their workload and distractions are
minimized. These benefits contribute to greater productivity for you and your team.
7. Promotes team building

With improved communication, team members will be better able to rely on each other. You will
not have one team member feel as though they have to carry the entire group. This improved
division of labor will encourage positive feelings and relationships between the team members,
which leads to improved morale and work experiences.

Good communication skills can play an important role in nurturing positive work experiences for
your entire team.

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2. Explain the Benefits Of Creativity in Workplace.

1. Creativity relieves stress

More and more people are trying to incorporate creativity into their life because of its calming
effect. This finding has introduced new forms of counselling such as Art or Dance Therapy which
have proved to be very effective.

2. Creativity supports innovation and improves productivity

Industry and Businesses recognise the value of innovation, which is facilitated by enabling people
to play and improvise. Working with different team members and doing very different activities
helps foster creativity which is the mother of innovation.

3. Creativity encourages problem-solving

The left side of the brain controls everything to do with logic, whereas the right side controls
creativity. If an individual is never exposed to creativity this means half the brain isn’t being
utilised properly.

4. Better teamwork and bonding

Many offices give their employees a creative team-building activity because this appears to be the
most beneficial way to help members of their team work together.

5. Increased staff morale

It’s not rocket science to say that being creative simply makes people happy, and if your
employees are happy, they will work better and feel more invested in the company.

6. Creativity helps to find success in failure

This is one of our favourite benefits of creativity. We all know that in business not everything
goes to plan.

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3. What are the Secret to Successful Communication?

1. Trust.
People have a tendency to open up to those they trust. If someone thinks you’re trustworthy, they’ll
have an easier time speaking freely; meaning the lines of communication will be open and clear.
Some ways you can build trust are keeping your word, staying consistent, and being open about
any mistakes. A big part of empathy is trust. When trust exists, so does deeper understanding.

2. Truth.
In the same vein of trust, honesty and truthfulness are crucial to successful communication. If
someone can trust you to tell the truth, they’ll be more receptive to what you say. It fosters genuine
interactions and sustains healthy, happy relationships.
And telling the truth can also benefit your health… studies show lying actually causes anxiety,
sore throats, and headaches.

3. Respect.
Giving respect is one of the best ways to diffuse tensions in communication, and show you’re
empathetic to the other person. If someone feels respected, they’ll feel much more open to
discussing their point of view, even if it doesn’t align with yours. Successful communication isn’t
just about people agreeing on a point, but should also involve being able to communicate differing
opinions. Respect lets the other person or people know it’s okay to feel differently from you, and
that it’s also okay to talk about it!

4. Body language.
Are you aware of how your body changes depending on what you’re thinking or saying? Studies
show that most communication is actually nonverbal — 55%, in fact. 38% is through vocal
intonation, and only 7% is through your actual words.
Pay attention to your body language, and that of others. Keep your arms and legs open, and try to
make eye contact. If these nonverbal cues are being reciprocated, your messages are definitely
getting across much better!
Trust, truth, respect, body language… all these are crucial components to empathy, and make you
a better communicator.

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TEN MARK QUESTIONS

1. EXPLAIN BARRIERS TO EFFECTIVE COMMUNICATION

1. Disengagement: Effective communication is about engagement between the parties involved

in communication. There are times when a person is involved in a conversation about which he

has no interest. Also, the listener tends to get distracted easily in such situations. This creates a

level disengagement between the speaker and listener and hence ruins the purpose of effective

communication.

2. Lack of focus and attention: Consider a person using a mobile phone or thinking about what

hewill be doing this evening during a conversation. This will not only lead to confusion once

the conversation ends but also leaves a bad impression on the speaker. You may tend to miss

certain nonverbal cues from the conversation. Thus you cannot communicate effectively while

multi- tasking.

3. Differences in perception and understanding: Differences in opinion can be an obstacle

during a conversation. The reasons behind this can be a person’s level of understanding or

experience related to the topic of discussion. It is often difficult for a group to come up with a

decision with such varied perceptions and viewpoints. Thus, we must always try to acknowledge

each other’s opinions and try to draw a conclusion that best suits the organization in the long run.

4. Language barrier: Communicating with the person who is unable to understand the

language being spoken creates a lot of hassle especially during a meeting which requires a

decision taking. There are instances where even though the language is familiar but the accent is

not. Thus, it maylead the listener to misinterpret the speaker or even offense at times. Thus, you

need to speak in a direct and clear manner for the other party to understand.

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5. Technical Jargon: Using jargon or expressions that the people are not acquainted with might

lead to serious misunderstandings about the topic being discussed. Nowadays, people tend to use a

lot of abbreviations and slang during a meeting which doesn’t leave a good impression on the

listener. Thus, avoid using these words and use simple language to communicate with the group.

6. Being Judgmental: It is normal for people to form opinions of one another during a

conversation. However, when these opinions are formed while discussing a crucial topic that

requires coordination, then people become judgmental of one another. They may start diagnosing

or criticizing each other’s opinions. Each person may want to impose his perception in practice.

This whole situation will ultimately impact the business as the team might not be able to take a

decision keeping the organization’s mission, vision, and value in mind.

7. Lack of listening skills: Listening skills are the most important part of effective

communicationat a workplace. When a person is unable to listen to the speaker effectively

because of reason likelack of interest or attention, then the purpose of the discussion gets ruined.

It is a skill that lets a person understand the meaning of the conversation beyond words; by

drawing inferences and not making assumptions of what the speaker might be saying.

8. Lack of Knowledge/General awareness: Not being updated with the current situation

happeningaround the world will affect your contribution to a conversation. You might feel a

disconnect as you are not abreast of the references being made in a discussion.

9. Physical disability: Hearing impairment, speech problem, impaired eyesight, or any

physicalillness can sometimes act as a barrier. It can interfere with effective communication

in the workplace.

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10. Cultural Differences: It is often seen that people tend to make assumptions based on the

cultureof the other person. Thus, the norms of interaction can vary with the work culture. Hence,

it is important to find a common ground for effective communication. Also, one must always try

to adapt to the work culture of the organization to communicate effectively.

2. Explain the strategies to Overcome Communication Barriers in Workplace

1. Be aware of your nonverbal cues

Body language, facial expressions and other nonverbal cues can play a large role in effective

communication.

2. Maintain eye contact

Maintaining eye contact shows that you are paying attention to the other person and are an active
part of the conversation.

3. Request and provide feedback

Offering and asking for feedback shows that you care about what the other person is saying as
well as their opinions on the topic being discussed.

4. Use encouraging small verbal comments

When taking part in a conversation, use small verbal comments such as "uh-huh." This can
encourage the speaker to continue and lets them know that you are listening.

5. Don't interrupt

Refrain from interrupting when another person is speaking to show respect and that you are
listening to what they are saying.

6. Focus on what the other person is saying

Paying attention is the key to effective communication. When another person is speaking, give
them all of your attention and acknowledge that you are hearing their message.

7. Limit distractions

Communication is much more effective when there are little to no distractions. When
communicating, put away your mobile device, shut off your computer and limit any other
distractions that may prohibit you from being present during a conversation.

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8. Participate in a public speaking class

Taking a speech class can help build confidence when speaking to others and equip you with
effective communication strategies.

9. Acknowledge what others are expressing

When having a conversation with someone, acknowledge what they are saying by nodding, using
facial expressions and participating in the conversation when appropriate.

10. Consider your tone of voice

Your tone of voice can have a significant impact on how others interpret what you’re saying. For
example, if you are discussing a serious topic, your tone should be confident and firm rather than
playful or unsure.

11. Use appropriate grammar and spelling

Avoid using abbreviations, slang, jargon and other forms of language that may not be understood
by others. Spell out words and ensure proper spelling and grammar.

12. Proofread and edit

Before sending an email, text or other written form of communication, take the time to proofread
and make any necessary edits. This ensures your written communication is professional and
conveys your message as accurately as possible.

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