The Evaluation of Performance

A variety of measures exist to measure and evaluate performance, and while these have been criticised
in their efficiency by some writers, it is nevertheless true that such measures have a role in this function.
Measurements derive their meaning however from the use to which they are applied and
mismeasurement by using measures incorrectly causes conflict and misunderstanding. It can readily be
seen that the differing needs of different parties in the evaluation process cause tensions within the
organisation as it seeks to meet its internal control, strategy formulation and accountability functions
and produce a reporting structure to meet these needs. Such conflict is exacerbated when a measure is
adapted for one need but only at the expense of a deterioration in its appropriateness for another
purpose. One factor of importance in performance evaluation is the concept of the sustainability of
performance. It is therefore important for all stakeholders to be able to ascertain, or at least project, not
just current performance but its implications for the future. Performance evaluation must therefore
necessarily have a future orientation for all evaluations.