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True/False
1. Six Sigma quality is a statistical measure that equates to only 3.4 defects per million.
Ans: True
Difficulty: Moderate
Feedback: Six Sigma
2. Before Six Sigma quality levels in the United States were generally measured in
defects per hundred.
Ans: True
Difficulty: Moderate
Feedback: Six Sigma
3. Six Sigma is a recognized quality program based strictly on statistical process control.
Ans: False
Difficulty: Easy
Feedback: Six Sigma
4. Companies that have adopted Six Sigma view it as a short-term strategy for quality
improvement.
Ans: False
Difficulty: Easy
Feedback: Six Sigma
Ans: True
Difficulty: Moderate
Ans: False
Difficulty: Easy
Feedback: The Focus of Quality Management
7. Toyota achieved high product quality by adapting many of the quality management
principles that had first been developed in the United States.
Ans: True
Difficulty: Moderate
Feedback: Quality Management Systems
8. From the producer’s perspective quality is determined by what the consumer wants
and is willing to pay for.
Ans: False
Difficulty: Easy
Feedback: Quality Management Systems
9. How well the product or service does what it is intended to do is known as quality of
design.
Ans: False
Difficulty: Easy
Feedback: What is Quality?
10. The degree to which quality characteristics are designed into the product is known as
quality of design.
Ans: True
Difficulty: Easy
Feedback: What is Quality?
11. Quality of performance relates to the basic operating characteristics of a product.
Ans: True
Difficulty: Easy
Feedback: What is Quality?
12. The degree to which a product meets preestablished standards is known as quality of
conformance.
Ans: True
Difficulty: Easy
Feedback: What is Quality?
13. The courtesy and competence of the repair person can be one aspect of
maintainability.
Ans: False
Difficulty: Easy
Feedback: What is Quality?
14. The probability that a product will operate properly within an expected time frame is
known as quality of performance.
Ans: False
Difficulty: Moderate
Feedback: What is Quality?
15. The dimension of quality related to the life-span of a product before replacement is
known as durability.
Ans: True
Difficulty: Moderate
Feedback: What is Quality?
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Samuel Stern loi tuon tuostakin ihmettelevän katseen Thora
Thammersiin. Hänestä tuntui että hän oli muuttunut varsin
huomattavasti. Tai kenties hän vasta nyt, oltuansa poissa, huomasi
tuon muutoksen — — —
Sitten hän lisäsi hiljaa: Luulen että opin hiukan joka päivä —
teidän äidistänne!
*****
Hän meni nummelle sille paikalle missä Samuel Stern oli istunut
äitinsä kanssa.
Mieluummin hän kuunteli joen ääntä! Sillä oli luja tahtonsa, mutta
se ei ollut enää niin kiihkeä. Mitä se keväällä oli sanonut
hillittömyydessään, sen oli se jo unohtanut — — —
21.
Sitten hän jatkoi: — Halusin sanoa teille jotain. Nyt luulen voivani
tehdä sen. Mehän olemme ystävät — eikö niin?
— Oli aika, jolloin olisin tahtonut vihata sinua. Nyt olen ehtinyt
edemmäksi — olen onnellinen siitä, että rakkauteni on niin suuri. En
sano: »Jää luokseni, sillä päivä ehtii ehtooseen, jää luokseni,
valokseni, kun suuri pimeys tulee.» Ei, minä sanon: »Mene! Mene
luotani! Tahdon rukoilla että jotain hyvää tulee osaksesi!»
Hänen äänensä sointi oli käynyt lempeäksi. Thorasta oli, kuin olisi
vuolas virta hellyyttä tulvehtinut häntä vastaan.
Thora oli istunut pää alas painuneena. Nyt loi hän katseensa ylös,
ja se kuvasti tuskaa, hänen puhuessaan värähtelevin äänin:
*****
Vain silloin tällöin täytyi Samuel Sternin sanoa joku sana. Sitten
vallitsi jälleen hiljaisuus.
— Ja entä valkoinen puku, joka sinulla oli ylläsi, kun läksit luotani
— minne se on joutunut? Juuri sellainen puku pitää sinulla olla, kun
tulet omakseni — niin että minä tiedän sinun palanneen!
Samuel Stern kävi rauhattomaksi, sillä Thora oli niin kalpea. Hän
veti varovasti pienen vaipan hänen ympärilleen.
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