HEAAADERLOGORIGHT

BUSINESS ENGLISH · BUSINESS SITUATIONS · ELEMENTARY (A1-A2)

PROBLEMS
AT WORK

QrrkoD Scan to review worksheet

Expemo code:
16EU-846D-HLLP

1 Office problems

Match the sentences about problems at work. Then practise the short dialogues with a partner.

1. I can’t load the web page. a. Did anyone order any?

2. The heater doesn’t work. b. Here, you can borrow this one.

3. There’s no paper for the printer. c. It’s broken.

4. I can’t find my pen. d. There’s no internet.

5. The invoice isn’t in the box. e. They forgot to send it.

2 Personal work problems

Match the words to the pictures below of work problems.

a boring job a difficult colleague a health problem

no job training too much work working long hours

1. 2. 3.

4. 5. 6.

FOOOOTERRIGHT Learn without forgetting! 1/3

Scan the QR at the top of Page 1 to review the lesson flashcards with Expemo.
© Linguahouse.com. Photocopiable and licensed for use in Ruth Giansante's lessons.
 HEAAADERLOGORIGHT
ELEMENTARY (A1-A2)

PROBLEMS AT WORK

Do you have any of these problems at work? Which ones?

3 Company problems

Look at the problems below. Match them to the descriptions.

1. "We don’t have enough room for all the staff. We need to move to a bigger office."
2. "We can’t pay our bills at the moment. We are spending too much and are not making enough."
3. "Things are very different at the company now and the staff are worried they will lose their jobs."
4. "Every month we get a new program. We need to train the staff how to use it. "
5. "Our clients want a lot of information and sometimes we can’t answer all the messages fast enough."
6. "There are rules about how to manage customer’s details."

a. Changes at work
b. Customer service
c. Data protection
d. Money problems
e. Space problems
f. Technology

Write down two problems that make you feel worried at work.

4 Fixing problems

Choose the correct adjective to complete each sentence.

bright correct flexible helpful modern tidy

1. "This is the wrong document. Can you send the one please?"
2. "You can work hours if you can’t start work at 9am."
3. "My computer froze, but my colleague fixed the problem."
4. "I could never find anything on my desk but then I started to keep it ."
5. "My computer screen was too , so I made it darker."
6. "The printer was really old, so we bought a more one."

Can you work flexible hours at your company?

FOOOOTERLEFT Learn without forgetting! 2/3

Scan the QR at the top of Page 1 to review the lesson flashcards with Expemo.
© Linguahouse.com. Photocopiable and licensed for use in Ruth Giansante's lessons.
 HEAAADERLOGORIGHT
ELEMENTARY (A1-A2)

PROBLEMS AT WORK

5 A printer problem

Complete the gaps below with the correct words. Then listen to the audio to check your answers.

Audio back check connection correct

printer run size try

Lucy: Simon, can you help me? I can’t print anything.

1
Simon: Is the on?
Lucy: Yes, it is.
2
Simon: Hmm, maybe turn it off and then turn it on again."
Lucy: I did that. Nothing happened.
3
Simon: Okay, well maybe there is a problem.
4
Lucy: How can I if that’s the problem?
5
Simon: You can a test on your computer. It’s really quick, let me show you.
6
Lucy: Okay, let’s .
7
Simon: No, it’s not the connection. Maybe the paper is wrong?
Lucy: Let’s see. Oh it’s not the right size.
8
Simon: Okay, you need to change it to the paper size.
Lucy: Alright. Let’s see if this works.
Simon: Yes! It’s working.
Lucy: Great! Thanks Simon.
Simon: No problem.

Now work with a partner and read the dialogue.

FOOOOTERRIGHT Learn without forgetting! 3/3

Scan the QR at the top of Page 1 to review the lesson flashcards with Expemo.
© Linguahouse.com. Photocopiable and licensed for use in Ruth Giansante's lessons.
 HEAAADERLOGORIGHT
TEACHER MATERIALS · ELEMENTARY (A1-A2)

PROBLEMS AT WORK

Transcripts

5. A printer problem

Lucy: Simon, can you help me? I can’t print anything.

Simon: Is the printer on?

Lucy: Yes, it is.

Simon: Hmm, maybe turn it off and then turn it back on again.

Lucy: I did that. Nothing happened.

Simon: Okay, well maybe there is a connection problem.

Lucy: How can I check if that’s the problem?

Simon: You can run a test on your computer. It’s really quick, let me show you.

Lucy: Okay, let’s try.

Simon: No, it’s not the connection. Maybe the paper size is wrong?

Lucy: Let’s see. Oh it’s not the right size.

Simon: Okay, you need to change it to the correct paper size.

Lucy: Alright. Let’s see if this works.

Simon: Yes! It’s working.

Lucy: Great! Thanks Simon.

Simon: No problem.

FOOOOTERAPPENDIXRIGHT
Learn without forgetting! i
Scan the QR at the top of Page 1 to review the lesson flashcards with Expemo.
© Linguahouse.com. Photocopiable and licensed for use in Ruth Giansante's lessons.
 HEAAADERLOGORIGHT
TEACHER MATERIALS · ELEMENTARY (A1-A2)

PROBLEMS AT WORK

Key
1. Office problems

1. d 2. c 3. a 4. b 5. e

2. Personal work problems

1. a boring job 2. a health problem 3. a difficult colleague

4. too much work 5. working long hours 6. no job training

3. Company problems

1. e 2. d 3. a 4. f 5. b 6. c

4. Fixing problems

1. correct 2. flexible 3. helpful 4. tidy 5. bright 6. modern

5. A printer problem

Play the audio file once after students have filled in the gaps for them to check their answers. Play it twice if they
request it. Use your mobile device to scan the QR code if you prefer this option. (Make sure you have installed a
QR code reader app and can access the internet on your device).
1. printer 2. back 3. connection 4. check
5. run 6. try 7. size 8. correct

FOOOOTERAPPENDIXLEFT
Learn without forgetting! ii
Scan the QR at the top of Page 1 to review the lesson flashcards with Expemo.
© Linguahouse.com. Photocopiable and licensed for use in Ruth Giansante's lessons.