Six Sigma is a set of techniques and tools for process improvement.

In the Define phase of a Six Sigma

project, the focus is on understanding the project's purpose, scope, and key stakeholders. Several tools
are commonly used during this phase to help define the project and its goals. Here are some of the key
Six Sigma tools used in the Define phase:

Project Charter: A Project Charter is a document that provides a clear and concise description of the
project, including its objectives, scope, purpose, stakeholders, and team members. It helps in
establishing a common understanding among team members and stakeholders.

SIPOC (Supplier, Input, Process, Output, Customer): SIPOC is a high-level process map that illustrates the
key elements of a process, including suppliers, inputs, processes, outputs, and customers. It helps in
identifying the boundaries of the process and understanding its overall context.

Voice of the Customer (VOC): VOC is a set of tools and techniques used to capture, analyze, and
prioritize customer requirements and expectations. This helps in aligning the project goals with
customer needs.

Critical to Quality (CTQ) Tree: The CTQ Tree is a tool used to break down high-level customer
requirements into more detailed, specific characteristics that are critical to the quality of the product or
service.

Understanding Client Needs: Working closely with clients to understand their goals and requirements.

Presentation: Communicating design concepts and ideas effectively to clients or team members.