CUSTOMER SERVICE FEEDBACK REPORT

(Request you Please fill up this form after Service Done by our Engineer )

REF NO. / SERVICE REPORT :

CONCERN OFFICER NAME : _______________________________________________

COMPANY NAME & ADDRESS. : ________________________________________________

_________________________________________________________________________________

CONTACT DETAILS : ________________________________________________

1.Overall ,How would you rate the quality of your customer service experience ??

SR.NO. QUALITY Very Satisfied Neutral Unsatisfied Very

Satisfied unsatisfied

1. Friendliness

2. Knowledge

3. Quickness
2.Would you use our customer service in the future

Sr.No. Remark Why ??

1 Yes

2 No

3 Maybe

3.How can we improve our service

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

4.How likely is it that you would recommend this company to a friend / company ???
If Yes ….Their Names are
 Sr.No. Co.Name Officer Name Contact No.

If No ….Any Reason _________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

6.Do you have any other comments , Questions or Concerns ??

Thanks you !

Customer Signature
 CUSTOMER AFTER SALES FEEDBACK REPORT
(You are requested to please fill this form after completion of six months after purchasing the product)

1.How satisfied are you with our product based on the following criteria’s :

Particulars Very Satisfied Neutral Very Unsatisfied

Satisfied Unsatisfied

Overall quality

Value

Purchase
experience

First Usage
experience

After purchase
service From us
(warranty,repair,
R & S Printech
help desk)

2.How long have you used this PRODUCT?

 1 to 6 months
 6 months to 1 year
 1 to 2 years
 2 years or more

3.How often do you use product ?

 Once a Week
 2 to 3 times a month
 Once a month
 Every 2-3 months
 2-3 times a year
 Once a year or less often
 Do not use
4.Will you use or purchase our product again?

 Definitely
 Probably
 Might or might not
 Probably will not
 Definitely, will not

5.When you contacted our customer service team, were all issues resolved to your
complete satisfaction?

 Yes, by the R & S Printech Pvt Ltd or its representatives

 Yes, by me or someone outside From the R & S Printech Pvt Ltd
 No, the problem was not resolved
 No problems/No contact with customer service

6.Would you like to mention anything specific in your experience with our product
which was not asked in the survey?

7.Considering your complete experience with our company, how likely would you be
to recommend our product to a friend or colleague? Very Likely.

Sr.No. Co.Name Concern Person Contact No.

Very Unlikely Reason :______________________________________________________

__________________________________________________________________________

__________________________________________________________________________

Customer Signature