CRAIG D.

ARCHER
DeVRY INSTITUTE OF TECHNOLOGY: Irving, Texas.
Bachelor of Science in Electronic Engineering Technology.
13119 W Paintbrush Drive, Sun City West, AZ 85375
Number: 877-784-8494 Citizenship: USA
E-Mail: CraigArcher68@yahoo.com Skype : Craig682

INTRODUCTION I have 7 years of Ericsson MSS Core experience and over 17 years of BSS/RAN experience. I was the manager of
the Ericsson Local Support (ELS) office in Cebu Philippines for almost 4 years.
EXPERTISE A list of Education and Telecommunications Software /Hardware available upon Request.
• I have been the manager or team leader for over 16 years for Ericsson and for operators.
• Planning, dimensioning, integration, audit, KPI, optimization of BSS networks
• Over 19 years of customer support. I have worked for 1st 2nd and 3rd line support. Responsible for CSR handling, Software
Upgrades, Corrections preparation and implementation for BSC/MSC/HLR “AXE”, IOG20 and APG40/43.
• Configured SS7, SIGTRAN, ATM, Gb over IP, A over IP, Abis,Abis over IP, Abis over Optimization
• I have created multiple documentations I.E Root Cause Analysis, O&M Processes, O&M Procedures, Test System Traces,
RAN Training, MOPs and network Configuration Recommendations.
• Over 24 years AXE Data Transcript “DT” BSC,MSC,HLR,RBS200,RBS2000 and RBS6000
• Over 16 year Integration test and O&M for BSC, BSC(EVO)8100 and 8200, IOG20, APG40/43, RBS2000, RBS6000.
• Over 7 years of MSC/STP/HLR/MSC-S, MSS 6.1, MGW
• Over 1 year of IP configuration I.E BSC NWI-E for AoIP, GboIP, SS7oIP “SIGTRAN” and SIU for AbisoIP RBS6000
• Over 1 year O&M for WCDMA RNC 3820 and RBS6000
• LTE I have taken the following Ericsson courses LTE L13 operation, LTE L13 Configuration and LTE L13 troubleshooting
• Tools and application UNIX, Windows, MS Office, OSS, WinFiol, PCAnywhere, Remote Desktop, SWR Tool,
OMT&ROMT, ALEX, Remedy, Primus, MSS, MHS, MHWeb, TEMS, BO, Moshell, CELL0, Test System, PlexView, Plex,
ASA, AXE Protocol Analyzer “APA”, Metis and SAP SMS Customer Service Request “CSR” tool.
• self-motivated, able to work under pressure, and multitask
• Strong problem solving / troubleshooting skills
• experienced in training others
• Strong English written, verbal and interpersonal skills
EXPERIENCE International Contracts which include the following:
ERICSSON TELECOMMUNICATIONS (BGH) Accra Ghana, Jun 2013 to Dec 2013, RSSA OP CS REGIONAL SUPPORT
CENTER Sr. Customer Support Engineer GSM BSS/RAN Handling and resolving CSR.
ERICSSON TELECOMMUNICATIONS, Bahamas, Aug 2012 to Oct 2012, Providing O&M for MSC R14.1, HLR, MGW,
WCDMA RNC 3820, BSC G10B Evo AoIP, RBS6000 AbisoIP and training of the Bahamas Telecommunications Company Eng.
ERICSSON TELECOMMUNICATIONS, INC., Manila Philippines, Oct 2011 to Jul 2012, Team leader providing integration test
and O&M for BSC Evo G10B AoIP, WCDMA RNC 3820, RBS6000 and training the Smart Cellular and Ericsson Eng. We integrated
16 BSC Evo and over 800 RBS6000 40% of them are using Abis Optimization.

JAWWAL WEST BANK, Oct 2010 to Sep 2011, Team leader providing O&M for Ericsson MSC R12, HLR, MGW, BSC R07B and
G10B, Training for Jawwal O&M Eng., provided O&M process and procedures recommendation documentation for the MSC, HLR,
BSC, RBS2000 BTSs and APG40. I prepared workshops for SIGTRAN and TEST SYSTEM.
ZTE CANADA, Toronto Ontario, Oct 2009 to Jan 2010, Providing BSS support for ZXSDR R8860 is the outdoor remote RF unit in
ZTE CDMA2000 BTS series, ZXSDR B8200 C100 CDMA Baseband Unit, ZXC10 BSCB (V8.0.1.9) CDMA2000 Base Station
Controller. ZXC10 BSCB is an all-IP (Internet Protocol) Base Station Controller (BSC).
ERICSSON TELECOMMUNICATIONS, INC., Dhaka Bangladesh, Jun 2008 to Nov 2008, Team leader providing BSS support for
Banglalink work projects. Preparing Hardware Data Transcript “DT1”, Traffic Data Transcript “DT2” and Cell Data Transcript.
Integrating test of new BSCs, TRCs and BTSs, trouble shooting hardware and software faults for the BSS 06B, APG 40, CC7, and
BTSs… Prepared and implemented Data Transcript for the Gb over IP project on GRAMEENPHONE M-PBN Network. Implemented
package to update eTrust7.0 to eTrust7.1 for APG40 WIN2003.
ERICSSON TELECOMMUNICATIONS, INC., Dhaka Bangladesh, Sep 2007 to Dec 2007, Team leader providing BSS support for
Banglalink work projects. Preparing Hardware Data Transcript “DT1” and Traffic Data Transcript “DT2”. Trouble shooting for the
BSS 06B, APG 40, CC7, BTSs and ET4 synchronization faults.
ERICSSON TELECOMMUNICATIONS, INC., Cebu Philippines, Jun 2005 to Sep 2006, Team leader providing O&M for BSC
R11 for Sun Cellular “DMPI”, Trained DMPI O&M Eng., provided O&M process and procedures recommendation documentation
for the BSC, BTSs APG40 and IOG20. Provided weekly and monthly O&M reports, assisted with the commissioning of the Mobile
Switch Solution (MSS) CNCS3.0 With Transport over IP and Media Gateway for Mobile networks (MGW R4).
GLOTEL, INC., San Francisco California, , May 2004 to Dec 2004, Emergency calling system for the US (E911) and EDGE
(EGPRS) support for Cingular INC. Ericsson BSS.
ERICSSON TELECOMMUNICATIONS, INC., Cebu Philippines, Jul 2000 to Dec 2003, Ericsson Local Support (ELS), Manager
for Globe telecom. Managing and training local staff, interfacing to the customer in weekly meeting on trouble reports and hot issues,
opening and resolving trouble reports. Loading of Approved Corrections (AC) for the AXE , Preparing and loading of Emergence
Correction for the AXE (EC) and Approved Correction assembly (ACA) Loading for the AXE. Created the FSC WWW page with
Training, Help, Process, Procedures, Reports, Know faults and workarounds for faults documents
ERICSSON AUSTRALIA PTY LTD., Melbourne Australia, Jul 1998 to Jul 2000, ASO Sr. Customer Support Engineer GSM
Handling and resolving trouble reports, writing emergency corrections in PLEX-C to be converted to ASA 210C and 24 hour on-call
AXE recovery and support. Updating the ASO web page with hanging release procedures, EC-A support documents, Know faults and
help documents. Test loading ACA, AC, EC and software upgrades for the BSC and IOGs.
ERICSSON RADIO SYSTEMS INC., Richardson Texas, May 1995 to Jul 1998, PCS-TAC (GSM), Sr. Customer Support Engineer
Handling and resolving trouble reports, writing emergency corrections in PLEX-C to be converted to ASA 210C and certified for 24
hour on-call AXE recovery and support. Updating the test bed DT and software.
ERICSSON RESEARCH CANADA INC., Montreal Quebec, Dec 1994 to May 1995, Technical Assistant Consultant (CMS88).
Handling and resolving trouble reports, writing emergency corrections and certified for 24 hour on-call AXE recovery and support.
ERICSSON RADIO SYSTEMS INC., Richardson Texas, Mar 1990 to Dec 1994, Senior Switch Test Engineer (CMS88). I
commissioned 5 miniatures (CMS88) AXE testing, correcting all the DT and participated in 5 metropolitan change outs. Acted as Test
Leader responsible for switch testing, training and supervision of all test personnel, tested all aspects of the (CMS88) AXE, interfaced
with the customer, provided operations and maintenance after AXE cutovers. Temporary assignments as the 24 hour on-call
“ESO/FSC” in Florida and obtained extensive experience on CP repair. I helped prepare and implemented the MSC A&B-Number
analyses in Huston TX. Preformed the HLR subscriber migration from the AT&T Telephone Exchange to the AXE (CMS88).