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  • Approval HCP

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    Harsh Chawda
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    A ducted air conditioning equipment supplier is facing issues with 8-10 units out of 56 units supplied to a customer in Ahmedabad. The issues include valve and coil leakages. The customer is demanding replacement of all units and has withheld payment from the supplier's dealer. The supplier is seeking guidance on an urgent basis to resolve the matter and provide a way forward.

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    A ducted air conditioning equipment supplier is facing issues with 8-10 units out of 56 units supplied to a customer in Ahmedabad. The issues include valve and coil leakages. The customer is demanding replacement of all units and has withheld payment from the supplier's dealer. The supplier is seeking guidance on an urgent basis to resolve the matter and provide a way forward.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    11 views3 pages

    Approval HCP

    Uploaded by

    Harsh Chawda
    A ducted air conditioning equipment supplier is facing issues with 8-10 units out of 56 units supplied to a customer in Ahmedabad. The issues include valve and coil leakages. The customer is demanding replacement of all units and has withheld payment from the supplier's dealer. The supplier is seeking guidance on an urgent basis to resolve the matter and provide a way forward.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 3

    dserajkot@outlook.

    com

    From: DSSE AHMEDABAD <dssp.amd3@gmail.com>


    Sent: Monday, December 18, 2023 11:25 AM
    To: harsh chawda
    Subject: Fwd: FW: Leakage issue in media Duct AC
    Attachments: image001.png; WhatsApp Video 2023-12-06 at 5.26.34 PM.mp4; WhatsApp Video 2023-12-06 at 7.54.50 PM.mp4

    ---------- Forwarded message ---------


    From: Saurabh Gite <saurabh.gite@carriermidea.com>
    Date: Fri, 15 Dec, 2023, 2:52 pm
    Subject: FW: Leakage issue in media Duct AC
    To: DSSE AHMEDABAD <dssp.amd3@gmail.com>

    From: Saurabh Gite


    Sent: 06 December 2023 19:55
    To: vikas.saini <vikas.saini@carriermidea.com>
    Cc: dip.nag <dip.nag@carriermidea.com>; Hard Dave <hard.dave@carriermidea.com>
    Subject: Leakage issue in media Duct AC

    Dear Sir,

    We Had Supplied 56 Nos. of Our Duct Ac At One of Customer Based in Ahmedabad

    Our dealer is Facing leakage issue in to 8-10 Nos. of Machine With Different Reasons.

    1
    Out of 56 He faced Below issue in unit.

    1. Valve Leakage issue in 2 Nos. of Machine.

    2. IDU Coil leakage issue in 4 Nos. of Machine.

    3. ODU Coil leakage issue in 2 Nos. Of Machine.

    Please refer Attached Video & Below Billed unit Detail.

    Now Customer is Angry & demand for All unit replacement. Also he has been hold Our dealer payment.

    Kindly Treat this matter On urgent basis. Also Share Way forward in this matter.

    Material Material Description AR Qty


    Number Invoiced
    224050041860@CMI 17 TR DUCTABLE AIR CONDITIONER (R410A) 1495861 8
    224050041860@CMI 17 TR DUCTABLE AIR CONDITIONER (R410A) 1495859 5
    224050038300@CMI 8.5 TR Ductable Air Conditioner (R410a) 1496085 3
    224050085630@CMI 18K KURVE RXi INVERTER R32 SPLIT AC_CAI18KU3R33F0 1495591 7
    224050038300@CMI 8.5 TR Ductable Air Conditioner (R410a) 1496085 1
    224050038300@CMI 8.5 TR Ductable Air Conditioner (R410a) 1495954 4
    224050038300@CMI 8.5 TR Ductable Air Conditioner (R410a) 1495953 6
    224050041860@CMI 17 TR DUCTABLE AIR CONDITIONER (R410A) 1495858 5
    224050085630@CMI 18K KURVE RXi INVERTER R32 SPLIT AC_CAI18KU3R33F0 1495683 3
    224050038300@CMI 8.5 TR Ductable Air Conditioner (R410a) 1496063 3
    224050038300@CMI 8.5 TR Ductable Air Conditioner (R410a) 1495996 7

    2
    224050038300@CMI 8.5 TR Ductable Air Conditioner (R410a) 1496138 4

    Thanks & Regards,

    Saurabh Gite

    Carrier Midea India

    Branch Service Manager I Ahmedabad

    Cell :- +91 7227055006 | Carrier Helpline – 1800 103 33 33 | Midea Helpline – 1800 419 33 33

    Email: Saurabh.gite@carriermidea.com

    The link ed image cannot be display ed. The file may hav e been mov ed, renamed, or deleted. Verify that the link points to the correct file and location.

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