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BUSINESS ENGLISH · BUSINESS ISSUES · INTERMEDIATE (B1-B2)

BODY
LANGUAGE
AND FEELINGS
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1 Warm up

Look at the photographs and decide what you think the person is feeling.

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BODY LANGUAGE AND FEELINGS

2 Vocabulary focus - Feelings and emotions

Part A: Match the vocabulary to the definitions.

1. aggressive (adj.) a. feeling as though something will go wrong soon

2. anger (n) b. feeling unable to relax or worried about something

3. anxious (adj.) c. a feeling that you have when you think something is wrong and
not fair
4. boredom (n) d. not being interesting or exciting

5. confidence (n) e. feeling very interested in something

6. dull (adj.) f. the feeling that you know what you are doing and you can be
successful
7. fascinated (adj.) g. showing that you are ready to be angry or to fight

8. furious (adj.) h. feeling very angry about something

9. uncomfortable (adj.) i. the feeling of not being interested in what is happening

Part B: Complete the following sentences with a different part of speech connected to the Part A
word in brackets.

1. The customers were asked to leave the hotel because they were so loud and showing a lot of
towards other guests. (aggressive)

2. He was fired because he was late every day and really the management with his
lazy attitude. (anger)

3. She’s at home at the moment waiting to find out if she’s been offered the job.
(anxious)

4. This job is really starting to me. It’s just the same thing every single day. (boredom)

5. I don’t think he is the right person to do this job. I’m not that he would be very
good at it. (confidence)

6. I had a horrible headache this morning, but that medicine you gave me really the
pain. (dull)

7. His presentations always me. He’s a really good speaker and always talks about
interesting topics. (fascinated)

8. Our team is working to make sure the project is ready for the weekend. (furious)

9. Their conversation was loud even though they were talking about a very private
subject. (uncomfortable)

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Part C: Now in pairs, discuss the following questions.

1. What situation in the past has made you feel aggressive? What did you do about it?
2. How do you usually express your anger?
3. What situations usually make you feel anxious?
4. What did you do to deal with boredom when you were a child?
5. What has someone said to you in the past which gave you confidence?
6. Which subjects at school did you find dull? Why?
7. What subjects are you fascinated by?
8. What has happened recently that made you furious?
9. What subjects are you uncomfortable talking about with your parents? Why?

3 Answering Reading - Part 5

Part A: In Part 5 of the Reading exam, you will read a newspaper or magazine article, or an advertisement
or a leaflet connected to business. You will then have 6 multiple-choice questions to answer. Sometimes,
there will be a question and options A, B and C are possible answers. Sometimes, there will be a
sentence and options A, B and C are possible endings to the sentence.

It’s a good idea to underline key words in the question or the beginning of the sentence without
reading the options. Read the following questions and underline the key words.

1. In some countries, not looking at someone when they are talking to you shows:

2. What else can a lack of eye contact mean?

Part B: Now read the following excerpt from an article . Read the questions again, but this time with
options A - C. Choose the best option and underline words in the excerpt which help you.

Eye contact is important. For some cultures, looking away when they are addressing you can be a sign
that you have something to hide or aren’t being honest with them. However there needs to be some
balance. Looking straight into someone’s eyes for too long can be very uncomfortable for most people
and feel quite threatening. It’s also essential to remember that someone not making eye contact with
you could indicate something other than dishonesty. They may be thinking about something else while
you are talking to them, or perhaps they are nervous. It could also be due to cultural differences.

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1. In some countries, not looking at someone when they are talking to you shows:

a. that they don’t think you’re important.

b. they may not be telling you the truth.

c. they didn’t want you to see them.

2. What else can a lack of eye contact mean?

a. that the person feels threatened by you.

b. they do not feel comfortable in your company.

c. their mind is busy with other things.

4 Synonyms
Often, questions use synonyms, or words or phrases that mean the same thing in questions as in the
text. Find words or phrases in the article on page five that mean the same thing as the following.

1. several (determiner, pronoun, para. A)

2. communicate (v, para. A)

3. deliberately (adv., para. A)

4. look (n, paragraph D)

5. watch (v) (para. E)

6. for example (expression, para. E)

7. alternatively (adv., para. F)

8. directly (adv., para. F)

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Accidental communication
Body Language and Facial Expressions

A. There are a number of different ways we can communicate in business situations. When someone is talking or
writing, there are ways that they can show what they are thinking and feeling. Yet there is another way they can
express themselves which they might not do on purpose: body language. Understanding your body language, as
well as other people’s, can be just as important as what you say and what you write.

B. For example, putting your hands on your hips is quite a powerful move. It shows a lot of confidence. Be careful
though. It can be seen by other people as a sign of anger, or being aggressive. If you are giving a presentation,
you can do this while you are waiting for people to enter the room or to stop talking - as long as you smile at the
same time. They are more likely to listen to you as it shows you are ready to take charge.

C. However, if you cross your arms in the same situation, this can look as though you are anxious or uncomfortable.
It looks as though you are trying to protect yourself and you look much less confident as a result. The first position
makes you look open to your audience. In the second, you are closed.

D. Another thing people do without realising is putting their hands behind their back. Although this is a more open
position, it can show boredom or that you are nervous. If the expression on your face is serious, it can even be a
sign that you are furious about something.

E. When speaking to an audience, it’s a good idea to keep an eye on their body language too. It will tell you a lot
about how they are feeling. For instance, if they are quickly moving their legs or fingers, such as playing with a
pen, it can mean that they are not focused on what you are saying, or find the presentation dull. You can deal with
this by asking them questions about what you are saying to see if they understand. Maybe you are talking too
quickly, or too slowly? Don’t be afraid to ask if everyone can hear or see you properly. Asking questions directly
to the audience can help them concentrate.

F. On the other hand, if they are looking straight at you, and sitting straight in their chair, you can see that they are
fascinated with the subject of your speech. You may also want to consider this the next time you are listening to
someone and want to show them that they have your full attention.

Sources: Verywell Mind, Forbes

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5 Reading - Part 5

Now answer the multiple-choice questions about the article on page five.

1. How many types of communication are mentioned?

a. two

b. three

c. four

2. Understanding someone’s body language can:

a. tell you more than what they are saying.

b. is more difficult than their written communication.

c. tell you information which they aren’t giving deliberately.

3. Standing with your hands on your hips:

a. can signal that you are ready to manage a situation.

b. shows that you have good listening skills.

c. should be avoided in a business situation as it means you’re not happy.

4. A sign that you’re not interested in what is happening can be when you:

a. Put your hands on your hips.

b. Fold your arms.

c. Put your hands behind your back.

5. What can indicate that you are boring your audience?

a. If they aren’t laughing when you say something amusing.

b. Rapid movements with different parts of their body.

c. They are drawing on their notes with a pen.

6. How can you show your interest when watching a presentation?

a. Asking a lot of questions.

b. Asking the presenter to talk more slowly.

c. Facing the speaker while looking directly at them.

Now go back to the article and underline any words that helped you find the answers.

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6 Speaking

Your teacher will give you and your partner a card. Spend one minute preparing to talk about the
subject on your card. Student A should go first and talk about their subject for about one minute.
Student B should listen. When Student A has finished, Student B should say which of the points they
think is the most important. When you have finished, do the same with Student B.

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TEACHER MATERIALS · INTERMEDIATE (B1-B2)

BODY LANGUAGE AND FEELINGS

Key

1. Warm up

5 mins.
This introduces the concept of body language. Ask the students to discuss the different postures and decide what
it shows. Remember that different students may interpret it in various ways and there is no correct answer. All of
these postures are discussed in the article and you may want to return to students’ answers later.

2. Vocabulary focus - Feelings and emotions

Part A
5 mins.
Be sure that students can correctly pronounce the target language. Ask the students to do this task unaided in
the first instance, but allow them to check with a reference later if needed.

1. → g. 2. → c. 3. → a. 4. → i. 5. → f. 6. → d. 7. → e. 8. → h. 9. → b.

Part B
15 mins.
The focus of this section is to broaden students’ vocabulary by making them aware of other parts of speech
connected to the key vocabulary. Then they are asked to discuss questions using the key vocabulary to practise
using it.

1. aggression (n) 2. angered (v) 3. anxiously (adv.)

4. bore (v) 5. confident (adj.) 6. dulled (v)
7. fascinate (v) 8. furiously (adv.) 9. uncomfortably (adv.)

3. Answering Reading - Part 5

10 mins.
Part A
This section breaks down some Reading Part 5 questions with a small extract and asks students to identify key
words. At this stage, encourage students to work on accuracy and worry less about the time constraints. Practice
will allow them to increase their speed over time.

There can be more than one answer for this, but possible key words are as follows:

1. In some countries, not looking at someone when they are talking to you shows:
2. What else can a lack of eye contact mean?

Part B
You may want to extend this section by getting students to note words which could give the wrong answer too.
For example, in question 1 ‘hide’ in the excerpt is similar to option C. In question 2, ‘threatening’ is similar to
‘threatened’ in option A and ‘uncomfortable’ is similar to ‘not comfortable’. But this is talking about making direct
eye contact, not making no eye contact.

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Eye contact is important. For some cultures, looking away when they are addressing you can be a sign that you
have something to hide or aren’t being honest with them. However there needs to be some balance. Looking
straight into someone’s eyes for too long can be very uncomfortable for most people and feel quite threatening.
It’s also essential to remember that someone not making eye contact with you could indicate something other
than dishonesty. They may be thinking about something else while you are talking to them, or perhaps they are
nervous. It could also be due to cultural differences.

1. b. 2. c.

4. Synonyms

10 mins.
This gives the students an opportunity to scan through the article ahead of the comprehension and identify some
words and phrases that can mean different things. Note to students that being able to say the same things in
different ways is a key skill in navigating English proficiency.
You may need to pre-teach the following vocabulary.

hips (n) - the area on the side of your body at the top of your legs at the side of your waist

1. a number of 2. express themselves

3. on purpose 4. expression
5. keep an eye on 6. for instance
7. on the other hand 8. straight
Sources:
www.verywellmind.com/understand-body-language-and-facial-expressions-4147228
www.forbes.com/sites/forbescommunicationscouncil/2019/05/22/how-body-language-can-impact-your-business-
success/

5. Reading - Part 5

10 mins.
Ask the students to read the article more carefully and answer the questions. Ask them to identify key words
which have helped them identify the answer.

1. b. 2. c. 3. a. 4. c. 5. b. 6. c.

6. Speaking

10 mins.
This gives students another chance to discuss issues raised in the lesson in the format of a typical BEC Speaking
task. You can either give each student both tasks and ask them to choose, or give each student one task. It’s
worth bringing it back to the class as a whole at the end and discussing what students found difficult, what they
can do to improve their efficiency at answering questions in the exam, and ask students to give examples of what
their answers were to give students a chance to learn from each other. It’s best to take time over the answers at
this stage and as you progress through the course, you can slowly get stricter with the time limits. Give accuracy
more attention at this stage than time.

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TEACHER MATERIALS · INTERMEDIATE (B1-B2)

BODY LANGUAGE AND FEELINGS

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