JATIYA KABI KAZI

NAZRUL ISLAM
UNIVERSITY

Trishal, Mymensingh

Department of Finance and Banking

An asssignment on ”The Uses of Computer in Eastern Bank Limted”
Course Title: Computer Application in Business
Course Code: FB 205
Submitted to Submitted By
Chandon Kumar Pal Jahidul Islam Joy
Assistant Professor On behalf of
Dept. of Finance and Banking Group No. 05
Jatiya Kabi Kazi Nazrul Islam ID NO: 19132643, 19132613,
University 19132607, 19132624, 19132626

Trishal, Mymensingh-2220 Session: 2018-19

Dept. of Finance and Banking

i
 Jatiya Kab Kazi Nazrul Islam
University
Trishal, Mymensingh-2220
Submission Date: 24-02-20

Group Members
No Name ID No Reg.No.
01 Jahidul Islam 19132643 8390
Joy
02 Hosen Ali 19132613 8360
Shagor
03 Sanjida Easmin 19132607 8354
04 Sazib Sarkar 19132624 8371
05 Eti Akhter 19132626 8373

ii
 Cover Letter
17th February, 2020
Department of Finance and Banking
Sub: Report on the uses of computer in Eastern Bank Limited
Dear sir,
We, beg most respect and want to inform you that a report with “Eastern Bank
Limited” as given to perform for Group No-05. We tried to cover a complete
overview regarding it and we have accomplished the assignment through our
level best effort. We believe that it is an essential topic which must known by all.

So, we will be glad through your accepting as well as we appreciate your

consideration

Your most obedient pupils

Group No. 05

iii
The Uses of Computer in
Eastern Bank Limited

iv
Letter Of Transmittal
17th February, 2020
Chandon Kumar Pal
Assistant Professor
Dept. of Finance and Banking
Jatiya Kabi Kazi Nazrul Islam University
Subject: Submission of assignment report.

Dear Sir,
We are very glad to submit the report on “The uses of computers in “Eastern Bank
Limited”. We would like to say that this report is very helpful for us to gather
experience of practical work in an organization. We also came to know about how
to use computer in an organization. We have tried our best to follow your
guidelines in every aspect of planning and preparing our report as specific &
coherent as possible.

So, it was a wonderful opportunity for us to work on this topic and we are very
grateful to you for giving us this opportunities.

v
Sincerely yours,
Jahidul Islam Joy
On behalf of Group 05
Dept. of Finance and Banking
Jatiya Kabi Kazi Nazrul Islam University

Acknowledgement

A lot of effort and study has been involved in preparing this report in preparing
this report into reality. We would like to remember the name of the Almighty
Allah who has created us and given us knowledge, time and energy for completing
this assignment.
With a great pleasure, we would like to express our deep sense of gratitude to the
management of Eastern Bank Limited for their valuable and helpful support.
We would like to thank MD. Nazmul Huda (General Manager) for giving us a
chance to work in Mymensingh branch of Eastern Bank.Without his help, it would
have not been possible for us to complete the assignment program easily.
Finally, we would like to express heartfelt gratitude to Chandon Kumar Pal sir,
assistant professor, Dept. of Finance and Banking for his guidelines and feedbacks
on the report procedure.

vi
 Executive Summary

Eastern Bank Limited (EBL) is one of the modern, fully online and technologically
superior private commercial Banks in Bangladesh. Eastern Bank markets a wide
range of depository, loan & card products. These products include different types
of Savings & Current Accounts, Personal Loans, Auto Loan, Debit Card, Pre-paid
Cards, Internet Banking, Treasury, Syndication, Corporate Banking and SME
Banking services through a network of branches & centers countrywide.

EBL was formed as a public limited company in Bangladesh with primary objective
to carry on all kinds of banking business in and outside Bangladesh. The bank was
formed on August 08, 1992. It commenced its business with four branches from
16 August 1992. The authorized capital of the Bank is Tk. 3300 million. The paid-
up capital the Bank is Tk. 1,035 million.

At present, the bank has 34 branches throughout the country with about 1300
employees. The existing Board of Directors is 10. Mr. Mir Nasir Hossain is the
Chairman of Board and Mr. Ali Reza Md. Iftekhar is the Managing Director & CEO.

For the financial year 2008, Credit Rating Information and Services Ltd. (CRISL) has
upgraded the rating of Eastern Bank Ltd. to A+ from A rating in the long term and
reaffirmed ST-3 rating in the short term. The above rating has been awarded on
the bases of the bank’s good fundamentals such as good capital adequacy, good
non funded earnings, good asset quality, good financial performance experienced
top management and developed ICT.
vii
It has been seen that up to June 2008, the operating profit for EBL has increased
from the previous year which is 33.86% and the profit after tax for EBL is BDT
531.44 million. In the year 2007 after tax profit was BDT 232.33 million which has
increased in a greater extent for the year 2008. Beside Earnings per Share (EPS)
has also increased from TK. 21.33 to Tk48.79. This clearly indicates the growing
performance of EBL during 2008. Nonperforming loan of EBL has been decreased
from 4.31% to 3.50% which is a very good indication of the financial performance
of EBL for the year 2008. The Return on Equity (ROE) has increased from 7.15% to
13.35%.

In the year 2008 (up to June 30), EBL experienced an excellent growth in its
balance sheet. The total amount of loans and advances has increased from BDT
30,961.80 million to BDT 36,616.91 million. The total amount of deposit has
increased from BDT 30,091.77 million to 35,741.55 million.

Despite of the excellent growth of the bank, EBL experienced a considerable

percentage of employee turnover rates. And here comes the necessity of
retention program for any organization. A comprehensive retention management
program must be built on accurate information about why people are leaving a
particular organization. In the absence of such information, wrong conclusions
may be drawn about the causes of departure and ineffective means to combat it
adopted.

Retention management strategy is quite necessary for any organization with a

view to reducing the frequent employee turnover rate and to motivate the
existing employees to be more goal-oriented. If the employee turnover rate is
very frequent in any organization, it faces some problems as the duties and
responsibilities of the departed employees go to the subordinates creating extra
work pressure for them. Beside this an organization losses some training amount
invested for the departed employee as well as the overall company reputation
decreases with employee resignation. To hire and recruit a new employee is time
consuming and costs the company money. So, in order to reduce the above
problems and motivate the existing employees to achieve their goals, the need of
an effective retention management program for any kind of organization is quite
important.

viii
The employee turnover rate for EBL in the year 2008 was 22% which grabbed the
attention of Management Committee to focus on effective retention strategy. It
has been found that due to a number of reasons the employees are leaving EBL.
Among them the most reasons were getting better job in terms of career
advancement and better compensation packages against the current job. Beside
these, there were some other reasons for turnover including monotonous job,
leaving for higher studies, deprivation, medical/health reason, internal politics,
less scope for career advancement, retirement, leaving the country for abroad as
an immigrant etc. The majority of employees who left the organization were
recruited on contractual basis.

After conducting a survey among the resigned employees to find out the reasons
behind their resignation a number of important issues have come front. About
57% resigned employees had excellent relationship with their line manager or
immediate supervisor. Co-operation, friendliness and respectfulness of colleagues
in respective department and other departments were excellent toward the
resigned employees in EBL. According to the most of the resigned employees job
environment was sound, conducive and favorable. Job security in EBL is quite high
and fully secured for an employee if he/she does not commit any offensive work
that violates the code of conduct or treated as misconduct as per the policy of
EBL. It is also dependent on the performance and honesty of an employee and the
compliance with the process and procedures of EBL.

Some dissatisfaction have also come front regarding the fairness in distributing
job responsibilities in EBL and with the rigidity of working hours. Beside these the
employees who are working on the contractual basis are somewhat dissatisfied
with their consolidated pay and the tenure to be recruited as a permanent
employee of EBL.

Considering the above issues EBL has already changed the job dimension to
create internal motivation among the employees. Beside this for the year 2009,
EBL is going to conduct a salary survey among all the employees and based on the
recommendations of the survey, the existing salary structure would be revised. A
clear goal-oriented career path is going to be set-up for contractual employees in
order to reduce the turnover rate among them. The bank also implementing
internal job rotation for eliminating monotony of doing same job and providing an

ix
opportunity to gain new experiences, initiating internal job search in order to
build up in-house talent in EBL reviewing performance bonus and increment and
introducing policy regarding recruitment & selection, MTO, talent hunt and
internship policy those are waiting for Board of Director’s approval.

Though EBL is not a high payee organization compared to market leaders, the
excellent and open door work environment and totally performance driven career
advancement opportunity have made many of the people to be a wining member
of EBL. This is the key success factor of EBL.

x
 Table of Contents
Cover Letter I
Letter of Transmittal Ii
Acknowledgement Iii
Executive Summary Iv

SL.No. Particulars Page No.

Chapter-1: Organization Part 1-6
1.0 Background of Eastern Bank 2-3
1.1 Vission 3
1.2 Mission 3
1.3 Strategic Priority 4
1.4 Corporate Directory 5-6
1.4.1 Name of the Company
1.4.2 Legal Form
1.4.3 Ownership Composition
1.4.4 Composition of the Group EBL
Chapter-2 7-12

xi
2.0 Introduction 8
2.1 Origin of the report 8
2.2 Problem Statement 9
2.3 Objective of the study 9
2.4 Methodology 9-10
2.4.1 Primary Data Sources
2.4.2 Secondary Data Sources
2.5 Scope 10
2.6 Limitations 10

Chapter-3:Theoratical Framework 11-16

3.1 Computer 12-13
3.2 Software 14-16
3.3 Communication Network 16
Chaper-4: Empirical Analysis 17-20
4.1 Uses of computer in Eastern Bank 18
4.1.1 Communication Network 18
4.1.2 Computer Application 18-20
Chapter-5: SWOT Analysis 21-23
5.1 Strength 22
5.2 Weakness 23
5.3 Opportunities 23
5.4 Threats 23
Chapter-6: Findings, Recommendation & Conclusion 24-26
6.1 Findings 25
6.2 Recommendation 25

xii
6.3 Conclusion 26
Bibliogaphy
Appendix

xiii
 Chapter:01
Organizaton Part-1

1
1.1 Background of Eastern Bank Limited
The emergence of Eastern Bank Limited in the private sector is an
important event in the banking industry of Bangladesh. Eastern
Bank Limited started its business as a public limited company on
August 8, 1992 with the primary objectives to carryon all kinds of
banking business in and outside Bangladesh and also with a view
to safeguard the interest of the depositors of Bank of Credit and
Commerce International (BCCI).

The bank has scheduled commercial Bank under private sector

established within the ambit of Bank Company Act, 1991 and was
incorporated as a Public Limited Company on August 08, 1992.
Eastern Bank Limited started commercial banking operations from
August 19, 1992. A huge public response has enabled the Bank to
keep up the plan of expanding its network. Within a span of
twenty four years the bank has been able to deliver services to its
customers through eighty branches. In terms of profitability the
bank has outperformed its peer banks. As a fully licensed
commercial bank, Eastern Bank Ltd. is being managed by a highly
professional and dedicated team with long experience in banking.
They constantly focus on understanding and anticipating
customer needs. As the banking scenario undergoes changes so is
the bank and it repositions itself in the changed market condition.
Eastern Bank Ltd. offers all kinds of Commercial Corporate and
Personal Banking services covering all segments of society within
the framework of Banking Company Act and rules and regulations

2
laid down by our central bank. Diversification of products and
services include Corporate Banking, Retail Banking and Consumer
Banking right from industry to agriculture, and real state to
software.
Eastern Bank Ltd., since its beginning has attached more
importance in technology integration. In order to retain
competitive edge, investment in technology is always a top
agenda and under constant focus. Keeping the network within a
reasonable limit, our strategy is to serve the customers through
capacity building across multi delivery channels.

1.2 Vission
To become the most valuable brand in the financial services in
Bangladesh creating long-lasting value for our stakeholders and
above all for the community we operate in by transforming the
way we do business and by delivering sustainable growth.

1.3 Mission
 We will deliver service excellence to all our customers, both
internal and external.
 We will ensure to maximize shareholders' value.
 We will constantly challenge our systems, procedures and
training to maintain a cohesive and professional team in
order to achieve service excellence.
 We will create an enabling environment and embrace a
team based culture where people will excel

3
1.4 Strategic Priority
 Deploying flexible business strategy in facing growing challenges
in order to remain on sustained growth path
 Exploring cross-selling opportunities through improved
coordination and multi-skill development
 Ensuring responsible governance through conformity with the
laws and by conducting all our activities honestly, responsibly and
ethically
 Creating a corporate culture in which performance is rewarded
equitably.
 Pursuing balanced growth through selective lending and by
offering value proposition
 Bringing the attitudes and goals of our people in line with the
needs of our clients and the overall economy.
 Leveraging balance sheet management through improved
productivity, recovery and cost rationalization.

4
1.5 Corporate Directory

1.5.1 Name of the Company: Eastern Bank

1.5.2 Legal Form: A public limited company incorporated in Bangladesh

on 08 August 1992 to carry out all kinds of banking businesses in and
outside Bangladesh. Having taken over the businesses, assets, liabilities
and losses of erstwhile Bank of Credit & Commerce International
(Overseas) Limited as per BCCI Reconstruction Scheme 1992 of
Bangladesh Bank, the Bank commenced its operations on 16 August
1992.

1.5.3 Ownership Composition:

Shareholding position of EBL by the Directors, General Public &
Financial Institutions is presented below:

5
1.5.4 Composition of the Group EBL
Eastern Bank Limited (Group)
Bank
Eastern Bank Limited
Off-Shore Banking Unit
Yangon Representative Office
Subsidiaries (fully owned)
EBL Securities Limited (Stock
Dealing & Brokerage)
EBL Investments Limited
(Merchant Banking Operations)
EBL Asset Management Limited
(Asset management i.e. managing
mutual funds)
EBL Finance (HK) Limited (First
foreign subsidiary doing trade
finance and off-shore banking
business in Hong Kong)
6
 Chapter: 02
Project Part

2.1 Introduction
Banking Industry is one of the most promising industries of our country.
The importance of the sector revealed through its contribution in the
economic growth of the country. This sector accelerates economic
growth through mobilizing funds from surplus unit to the deficit unit.
Banking Industry is moving towards rapid changes due to technological
innovation and diversified needs of its customers. As the pace of
globalization competition in banking sector is increasing very fast.
Banks are becoming more customers oriented and offer High Tech

7
customized products to its target market to hold the market. Our
central bank always keeps monitoring banks performances. Individual
banks also need to assess their own performance to satisfy the parties
those are related to its growth.

2.2 Origin of the report

This assignment program Eastern Bank Ltd. Is prepared to fulfill the
partial requirement of the assignment program of the B.B.A program of
Jatiya Kabi Kazi Nazrul Islam University. We have chosen to do this
assignment report titled “Various Uses of computer of Eastern Bank
Limited”. It will increase the knowledge to know corporate world and
will tend to apply theoretical knowledge in the practical life.

2.3 Problem Statement

This paper will begin by putting light on the various uses of computer of
the bank and continues to focus on overview of Eastern Bank Ltd.
Therefore the intention is to find out the significant factor of uses of
computer of the bank. This paper features the above mentioned
elements depicted by different graphs, tables, and charts in order to
provide the reader with ease of understanding.

2.4 Objective of the study

8
The objective of the study as follows:
 To present an overview of Eastern Bank Limited
 To evaluate the computer performance of Eastern Bank Limited.

2.5 Methodology
Both primary data and secondary data will be used in this report

2.5.1 Primary data sources

 Primary data will be gathered by Focus group meetings.
 Direct observations are another important way to aid myself in
learning more about the topic.

2.5.2 Secondary data sources

 Official Website of Eastern Bank Ltd.
 Annual Report of Eastern Bank Ltd.
 Some brochures and related articles of Eastern Bank Ltd.

2.6 Scope
This study is focused on the overall computer performance of Eastern
Bank Ltd. This includes their computer condition, how they maintain it,

9
and how they operate their different major business activities through
computer. This study also covers the bank's history and performance
mechanism

2.7 Limitations
In every program or activities, one has to face numerous constraints.
The constraints that have been during the preparation of this report
are:
1. Time is a big constraint for our research. We had to go under our
day to day job responsibility that we were supposed to do so. So
we could get few more time to spend in collecting data for
preparing our assignment report.
2. Data insufficiency limitation is the main constraint in the
development of the report.

Chapter:03

10
Theoratical Framework

Computer
 What is computer?

11
 A computer generally is a programmable machine. The 2 principle
characteristics of a pc are: it responds to a selected set of
directions during a transparent manner, and it wil execute a
recorded list of guidelines (a program). Moidern computers are
electronic and digital particular machinery-wires, transitors, and
circuits termed hardware; the directions and knowledge are called
software systems. Most people associate a private pc (PC) with
the phrase pc. A computer may be a tiny and comparatively cheap
pc designed for personal users. PCs are supported by the silicon
chip technology that allows makers to place complete electronic
equipment on one chip.

Personal computer reception will be used for a variety of various

applications together with games, data, processing, accounting, and
different tasks. Computers are typically classified by size and power as

12
follows, though there’s substantial overlap. The variations between pc
classifications usually get smaller as technology advances, making more
modest and a lot of convincing and cost-friendly parts.

Personal Computer: A little, single-user pc supported a silicon chip.

Additionally to the silicon chip, a private pc incorporates a keyboard for
getting into knowledge, a monitor for displaying info and a memory
device for saving knowledge.

Workstation: A robust, single-user pc, a digital computer is sort of a pc.

However it’s a lot of powerful silicon chips and a higher-quality
monitor.

Minicomputer: A multi-iser pc capable of supporting several lots of or

thousands of users at the same time.

Supercomputer: A particularly quick pc that may perform many several

directors per second.

Software
Computer software, or simply software, is a collection of data or
computer instructions that tell the computer how to work. This is in
13
contrast to physical hardware, from which the system is built and
actually performs the work. In computer science and software
engineering, computer software is all information processed by
computer systems, programs and data. Computer software includes
computer programs, libraries and related non-executable data, such as
online documentation or digital media. Computer hardware and
software require each other and neither can be realistically used on its
own

Computer has 2 types of software:

 System Software
 Application Software

System Software:

System software is software designed to provide a platform for other

software. Examples of system software include operating systems like
macOS, GNU/Linux and Microsoft Windows, computational science
software, game engines, industrial automation, and software as a
service applications.

In contrast to system software, software that allows users to do user-

oriented tasks such as create text documents, play games, listen to
music, or browse the web are collectively referred to as application
software.

In the early days of computing when most application software was

custom-written by computer users to fit their specific hardware and
requirements. In contrast, system software was usually supplied by the
14
manufacturer of the computer hardware and was intended to be used
by most or all users of that system.

The line where the distinction should be drawn is not always clear.
Many operating systems bundle application software. Such software is
not considered system software when it can be uninstalled usually
without affecting the functioning of other software. Exceptions could
be e.g. web browsers such as Internet Explorer where Microsoft argued
in court that it was system software that could not be uninstalled. Later
examples are Chrome OS and Firefox OS where the browser functions
as the only user interface and the only way to run programs (and other
web browsers can not be installed in their place), then they can well be
argued to be (part of) the operating system and hence system software

Application Software:

Application software is a program or group of programs designed for

end users. These programs are divided into two classes: system
software and application software. While system software consists of
low-level programs that interact with computers at a basic level,
application software resides above system software and includes
applications such as database programs, word processors and
spreadsheets. Application software may be bundled with system
software or published alone.

Application software may simply be referred to as an application.

Different types of application software include:

 Application Suite: Has multiple applications bundled together.

Related functions, features and user interfaces interact with each
other.

15
  Enterprise Software: Addresses an organization's needs and data
flow in a huge distributed environment
 Enterprise Infrastructure Software: Provides capabilities required
to support enterprise software systems
 Information Worker Software: Addresses individual needs
required to manage and create information for individual projects
within departments
 Content Access Software: Used to access content and addresses a
desire for published digital content and entertainment
 Educational Software: Provides content intended for use by
students
 Media Development Software: Addresses individual needs to
generate and print electronic media for others to consume

Communication Network:
Tropology:
 Bus
Network:
 LAN (Local Area Network)

16
Chapter:04
Empirical Analysis

Uses of computer in Eastern Bank

The objective of this report is evaluating Eastern Bank Limited‟s
computer performance.
17
Computer Network:
 Bus Tropology
 LAN (Local Area Network)

Computer Software Application:

 Ms word
 Create Documents and Forms
 Build Branding
 Letters and Mailings
 Create Documents and Forms
 Bank Loan Application
 Bank Account Opening Application
 Resume for Bank Application
 Ms excel
 Data Entry and Automation
 Accounting and Finance
 Calculating
 Identification of problems
 Analysis and synthesis of data
 Verify the data
 Automation of routine operations using macros
 Ms Outlook
 Easy to use:
 Manage calendar:
 Offline access:
18
  Marking importance of mails:
 Workflow:
 Out Of Office and Rules:
 Availability of a person:
 Good security:
 Easy search option:
 Better connectivity
 Power point
 Create powerpoint presentation
 Email
 Communicating with customers
 Scheduling meetings
 Sharing news letters with customer
 Sharing notice with customers
 Send and receive information

 EBL SKYBANKING

 Instant Fund transfer through NPSB

 Enrollment using sole-proprietorship account
 Fund transfer from credit card to EBL, other bank (BEFTN) or
bKash account
 Fund transfer from EBL Prepaid card to EBL or bKash account
 EBL Credit card payment through EBL Prepaid Card
 Prepaid Card top-up to other EBL Prepaid card

Also featuring:

 Instant card block

19
 Utility Bill Payment: BTCL, DPDC and DESCO
 AKASH DTH bill payment
 Fund Transfer to bKash account
 Augmented Reality (AR) feature to locate Branches, EBL365,
Partners
 Instant Self-Registration
 Self-Password Reset Using Card or Account
 Prepaid Card Information
 Bills Pay or Mobile Top-up Using Card or Account
 Fingerprint Login
 Easier Fund Transfers

20
Chapter:05
SWOT Analysis

SWOT Analysis
A SWOT analysis is “a technique for matching organizational strengths
and weaknesses with environmental opportunities and threats to
21
determine the organization’s right niche”. SWOT analysis is an
important tool for evaluating the company’s Strengths, Weaknesses,
Opportunities and Threats. It helps the organization to identify how to
evaluate its performance and scan the macro environment, which in
turn would help organization to navigate in the turbulent ocean of
competition. With this tool, we will be able to determine, though not
perfectly, since we are not internal members of this organization, the
internal strengths and weaknesses of EBL as well as the opportunities
and challenges that the changing external environment provides.

5.1 Strengths:
 Eastern Bank has a strong financial back-up on the industry.
Ample source of finance means it is in a better position to serve
the market with its products & also it has the financial resources
to grow its business.

22
  Eastern Bank Limited is providing diversified product and
services to the market.

 It has a huge manpower and network all over the

Bangladesh that helps Eastern Bank to knock at the door of some
customers which were out of banking touch.
5.2 Weakness:
 Lack of Bank Branches and ATM Booths.
 Higher interest than some other commercial private bank in
Bangladesh is another weak point of Eastern Bank Ltd.
 Lack of capital

 Lower growth rate

5.3 Opportunites:
 Emerging economies
 The credit card sector
5.4 Threats:
 Rival banks are growing faster
 The existing software is not that muchcapable to catch the run
according to its position

23
Chapter: 06
Findings, Recommendation & Conclusion

6.1 Findings
In terms of computer performance, it is difficult to get the exact picture
of the company as the banks are established in different times and are
24
well performing in different sector. A computer is important for a
bank’s overall performance.
We see that EBL uses MS Word, MS Excel, MS Outlook, Ms Powerpoint,
Email and others software application.

6.2 Recommendation
 Ebl has a few branches around the country. They should increase
the number of branches. So that people can get more service from
them.
 They should try to develop fingerprint technology
 They should create fast track service
 They should try to develop their promotional activities

6.3 Conclusion
Eastern Bank is one of the pioneer p private ate banks in the country. It
is one of the front line banks due to its specialized and sophisticated

25
banking services rendered to its customers. In order to remain
competitive in the market it constantly looks for ways and means to
improve productivity. Use of information technology remains its
mainstay. EBL is playing significant role in various field of economy such
as industry, agriculture, trade and commerce, transportation and many
other fields. It is playing a crucial role in human resource development
and in creating new employment opportunities. It is also undertaking
various welfare activities for the betterment of the society.

According to the study the performance of this bank is satisfactory. In

this study to evaluate the financial performance of this bank various
financial parameters were considered and Eastern Bank was found as a
fast growing bank and simultaneously performing well in almost all the
areas. To keep with this pace of growth and improvement they now
should more vigilant on what their customers want and should be more
vigilant while giving loans to the clients in order to reduce the defaulter
rate.

The reliability of the customers on EBL is increased promptly day by

day. In EBL all the staffs are performing sands serving the customers
untiringly. EBL keeps itself busy to serve the society, to improve the
lifestyle of the people, to develop the business environment.
Bibliography:
 http://hscprojects.com/informative-report-about-office-work-done-by-a-
computer/
 file:///C:/Users/Prime/Desktop/14164046_MBA.pdf

26
 https://www.coursehero.com/file/p7a21ht/11-SWOT-analysis-of-Eastern-
Bank-Ltd-A-SWOT-analysis-is-a-technique-for/

Appendix

27