Hi Terry,

This issue is likely to occur due to possible corrupted system files that affects
the network adapter driver to function correctly. Since you've already performed
the troubleshooting steps in our support article, here the two additional methods
that you can follow to resolve your concern:

Method 1: Resetting the network adapter driver through Command Prompt. To do this,
follow these steps:

Right-click on Start Image and select Command Prompt (Admin).

In the Command Prompt, run the following commands in the listed order:

Type ipconfig /release and press Enter.

Type ipconfig /renew and press Enter.
Type ipconfig /flushdns and press Enter.
Type netsh winsock reset and press Enter.
Type netsh winhttp reset proxy and press Enter.
Type netsh int ip reset c:\resetlog.txt and press Enter.
Type netsh int ip reset resettcpip.txt and press Enter.

Close the Command Prompt and restart your computer.

Method 2: Performing a registry command. Follow the steps below:

Important: This section, method, or task contains steps that tell you how to modify
the registry. However, serious problems might occur if you modify the registry
incorrectly. Therefore, make sure that you follow these steps carefully. For added
protection, back up the registry before you modify it. Then, you can restore the
registry if a problem occurs. For more information about how to back up and restore
the registry, refer to the following Microsoft Knowledge Base article. How to back
up and restore the registry in Windows.

Type cmd in the Search box.

Right-click, then select Run as administrator.
Enter the command below, then hit Enter.

reg delete HKCR\CLSID\{988248f3-a1ad-49bf-9170-676cbbc36ba3} /va /f

Enter the following command, then hit Enter again.

netcfg -v -u dni_dne
Reboot you computer and check your Wi-Fi settings.