Solution KBA01400126—Using Reset Tool

Subject

Black and White Multifunction Printers

Color Multifunction Printers

Products

bizhub 224e
bizhub 284e
bizhub 364e
bizhub 454e
bizhub 554e
bizhub 654
bizhub 654e
bizhub 754
bizhub 754e
bizhub C224
bizhub C224e
bizhub C284
bizhub C284e
bizhub C364
bizhub C364e
bizhub C454
bizhub C454e
bizhub C554
bizhub C554e
bizhub C654
bizhub C654e
bizhub C754
bizhub C754e

Description

Reset Tool procedure

Solution

WARNING: Use the tool as a last resort ONLY! This procedure must not be performed
unless authorized by a DSM or Contact Support Center adviser. If troubleshooting is not
done correctly, it may result in the loss of MFP information and setting data.

Steps to take before using the Reset Tool

1. Download the newest firmware to the MFP.
2. Perform all troubleshooting steps per Service Manual for the issue at hand.
3. If board replacement is necessary perform the following steps in order before using the Reset
Tool.
Solution KBA01400126 - Using Reset Tool

IMPORTANT: If the Service Mode or Administrator Mode password has been lost, use the Reset
Tool before board replacement.
a. Format/replace HDD (p/n A2X0M72C00)
b. Replace MFPB

P/N MODEL
A4FMH02204 bizhub C224
A161H02104 bizhub C284/C364
A2XKH02004 bizhub C454/C554/C654/C754
A5C1H02007 bizhub C224e/C284e/C364e/C454e/C554e
A2X0H02001 bizhub C654e/C754e
A55VH02001 bizhub 654/754
A55VH02301 bizhub 654e/754e
A61FH02001 bizhub 224e/284e/364e/454e/554e

c. Replace SSDB (no part number available). If the SSD board is suspect, replace
it BEFORE using the Reset Tool. Performing the Reset Tool procedure will reset all adjustments,
counters, and set up will need to be performed.

Using the Reset Tool

1. Copy the .tar file to the root folder of USB flash memory stick. (See associated .tar files listed
below.)
2. Install the USB flash memory into USB maintenance slot to download firmware.
3. Turn the main SW ON.
4."Data initialization completed!" is shown.
5. Turn the main power switch OFF/ON.
6. Remove the USB flash memory from the MFP maintenance USB port.
7. Turn the main SW ON. CD390 error is indicated on the operation panel (normal operation).
8. Let the MFP reboot two times (on its own) until you see the Restore Tab on the control panel.
9. Touch the "Restore” button then YES to execute the restore data from SSD board to MFP board.
10. Turn the main SW OFF.
11. Upload the latest firmware.

FILE NAME MODEL

A145FW bizhub
C754/C754e/C654/C654e/C554/C554e/C454/C454e/C364/C364e/C284/C284e/C224/C224e
A55VFW bizhub 554e/454e/364e/284e/224e
A61FFW bizhub 754/754e/654/654e

Attachments

A145FW.tar
A55VFW.tar
A61FFW.tar

PLEASE SEE SOLUTION KBA01400126 FOR ATTACHMENTS