Project Plant Pals

Operations & Training Plan

February 15th

Document Status: Draft | In Review | Approved

Executive Summary:

Project Plants Pals Operations and Training Plan aims to establish efficient delivery
processes to ensure 95% on-time delivery rate in the first month. The anticipated outcomes
are as follows: successful implementation of order processing and supply chain management
software and guaranteeing that all orders are prepared for shipment within two business days.
This project hopes to obtain 90% employee training rate before the official implantation, to
support the desired goal of a 5% revenue increase for Office Green.

Project Goal

SMART: Specific, Measurable, Attainable, Relevant, and Time-bound

● Achieve a 95% on-time delivery rate within one month of Plant Pals service
launch by implementing efficient plant delivery and logistics plans,
● Achieve a 90% employee training rate before the official service launch,
● Achieve 5% revenue increase for Office Green.

Deliverables

1. Choose, deploy, and sustain a streamlined order processing and supply chain
management software system.
2. Uphold outstanding service standards through the creation and implementation
 of an employee training program.
3. Develop a communications plan, formulate training materials, and arrange and
execute training sessions.

Business Case / Background

Why are we doing this?

● Establishing enduring fulfillment and delivery practices for the service's daily
operations aims to minimize potential revenue losses from delayed shipments
and cancellations, ensuring an efficient and high-quality customer experience.
The seamless functioning of Plant Pals, as ensured by this plan, further aligns
with the overarching project objective of achieving a 5% revenue increase for
Office Green.

Benefits, Costs, and Budget

Benefits:
● Support new service leading to 5% revenue increase, reduce late shipments
and related costs, increase customer satisfaction
● Additional benefits (optional):

Costs:
● Price of software, installation fees, time spent on hiring and training
● Additional cost areas (optional):

Budget needed:
● $75,000

Scope and Exclusion

In-Scope:
● Customer service standards, delivery processes, training protocols
● Other in-scope items (optional):

Out-of-Scope:
● Product development, vendor contracts
● Other out-of-scope items (optional):
Project Team

Project Sponsor: Director of Operations

Project Lead: Project Manager (You!)

Project Team: Fulfillment Director, Quality Assurance Tester, Inventory Manager,

Financial Analyst, Human Resources Specialist, Training Manager

Additional Stakeholders: VP of Customer Success, Account Manager, Receptionist,

Sales Director, Sales Team, Marketing Director, Investors

Measuring Success

What is acceptable:
1. To achieve a 95% on-time delivery rate for orders within the first month of the
service launch as mentioned above.
2. Ensuring that 90% f our employees are part of training before the official launch
of the service.