Variables and

Quantitative
Analysis Software
This section focuses on the variables and quantitative analysis software
used in the study. It involves the selection of specific variables for
quantitative analysis and the software tools utilized for statistical analyses.

by sab sab
Selected Variables for Analysis

1 Response Time 2 User Satisfaction 3 Issue Resolution

to Customer
Queries
Measure of the time
taken to respond to
customer inquiries.
Scores Rates
Ratings provided by Percentage of issues
users regarding their resolved within a specific
satisfaction with the timeframe.
service.

4 User Engagement Patterns 5 Efficiency Metrics

Analyzing user behavior and interaction Quantitative measures of system
with the system. performance pre and post implementation.
Quantitative Analysis Software
Advanced quantitative analysis software such as SPSS and Microsoft Excel will be utilized for conducting
statistical analyses in the study. These tools provide the necessary capabilities to process and analyze the
collected data effectively.
Limitations of the Study
The study acknowledges certain limitations, particularly the reliance on
secondary data, which may impact the availability of real-time data.
Additionally, the generalizability of the findings may be influenced by the
specificity of the case study.
Results of Integration
The results indicate a notable reduction in the average response time for
customer queries within Microsoft Intune post integration. This reduction
signifies the efficiency gains achieved through the integration of GAI and
LLM.
User Satisfaction Scores
The average user satisfaction score increased from 3.5 to 4.6 post
integration, aligning with the correlation between AI enhancements and
heightened user satisfaction.