Service Management

Service Management focuses on providing value to the customer and also on the customer
relationship. Service Management provides a framework to structure IT-related activities and the
interactions of IT technical personnel with customers and clients.

What is an example of IT service management?

ITSM software manages the workflow of service delivery, and can enable communication
between customers and providers. This category includes process orchestration, help desk and
service desk tools. Examples of ITSM tools include Axios Systems' Assyst, ServiceNow and
BMC Remedy.

Perspective, Plan, Position and Patterns - at least according to ITIL v3. A Strategy can be any of these
things or, indeed, any mixture of them. Perspective - in other words Vision - straightforward enough I
think; we all need a Vision.

The ITIL life cycle comprises five stages.

 Service Strategy.
 Service Design.
 Service Transition.
 Service Operation.
 Continual Service Improvement.

The product/service life cycle is a process used to identify the stage in which a product or service is
encountering at that time. Its four stages - introduction, growth, maturity, and decline - each describe
what the product or service is incurring at that time.

Agile and ITIL are usable together as they have different focuses and use cases. Agile is more
flexible and adaptable approach for software development and IT projects, while ITIL opts for a more
structured and process-oriented for IT service management and operations.