Completion rules

 Rename this file by adding your name to the filename. For example, if your name is John
Doe, change the filename to Test_tasks_JohnDoe.
 Complete all tasks in the renamed file exactly as instructed. Do not create separate
documents for each test task.
 Do not change or delete the instructions given in italics for each task.

Task 1
Explain to an elderly person how to send an SMS using a smartphone.

 Step-by-step procedure
 No screenshots

ADD YOUR SOLUTION BELOW:

1. Open or turn on your phone

2. Tap the messages app icon. Some phones will offer messaging as an option from the main
screen. If not, go to the main menu and open the messages app icon.
3. Tap the compose icon.
4. Choose the relevant contact from the contact list or type the contact number if not in the
contact list.
5. Tap the compose button. The keypad appears on your screen.
6. Write your message.
7. Tap the send button.
8. Your message has been sent!
Task 2
Refactor a part of the procedure by making it clearer and shorter. Explain your decisions, if necessary.

For this task, please enable Track Changes.

REFACTOR THE PROCEDURE BELOW:

1. To block one user

 Select Locate the user from the Username column.
 , and Cclick on Actions > Block User button.
 Verify the details of the user whom you want to block in the dialogue box Verify user
details are correct and click Block.
 Click on Block.
 The rRed symbol ( ) appears next tofor the blocked user.
Note: To unblock a user, contact Support.
2. To block multiple users:
 Select the users from the Username column.
 Click on Actions > Block User button.
 After you click on Block Users button, Verifyverify that the details of all the users
which you want to block are in the dialog box.
 Click on Block.
 The Rred symbol ( ) will appears next tofor all the blocked users.
Note: To unblock a user, contact Support
3. To block all users:
 Double click on the Username title.
 Click on the A check mark that appears next to all the Uusernames.
 Click on Actions >Block Users button.
 Verify the details of all the users whomich you want to block in the dialogue box.
 Click on Block.
 The Rred symbol ( ) appears next tothefor all the blocked users.
Note: To unblock a user, contact Support.
Task 3
Create a diagram to describe the interactions of a delivery manager (DM) and publishers on a content
management project.

Roles: DM, publishers.

Roles’ responsibilities:

1. DM interacts with the customer (gets new tasks, updates the customer on progress, solves
issues), and the publishing team (distributes tasks, controls execution, answers process
questions, serves as a channel of communication with the customer).
2. Publishers create content, check against a checklist, and publish content in a CMS, interact
with each other (QA’ing each others’ tasks, resolving issues), interact with the DM (update on
task completion, ask questions to be directed to the customer, inform of rejected tasks due to
missing information, such as content omissions or lack of metadata), deal with task
iterations, update internal KB on fixes, and so on.

Systems involved: MS Excel tracker for a unified view of all tasks, JIRA to keep track of tasks and
time, SharePoint for keeping customer’s original content, CMS, graphic-editing tools, Confluence.

Desired outcome: a diagram that clearly identifies the happy flow + deals with the most common
extra situations and exceptions, including those that can be inferred from the task description.

ADD YOUR SOLUTION BELOW:

 Customer Deliver Manager Publisher

Communication between Customer and

Publisher

Gets New task (Jira, SharePoint) Distributes tasks (MS Excel as

per jira)

Updates the customer on progress (Jira)

Gets status on progress (Jira and MS Excel)

Create content (CMS, graphic-editing tools)

Control execution

Check against a checklist

Answers process questions
Publish content in a CMS (Confluence)

QA’ing each other tasks and resolving

Deal with task iterations, update internal

KB on fixes etc.,

Report queries from Publisher and gets response Gets Customer queries and gives response (SharePoint
(SharePoint and Confluence ) and Confluence )

Reports rejected tasks due to missing information and Gets rejected tasks due to missing information and
gets missing info to the publisher (SharePoint and gives missing info after communication with Customer
Confluence ) (SharePoint and Confluence )