Professional Documents
Culture Documents
LPP
LPP
• Customers have the option to shop digitally through a smart screen where they can choose their
desired products at the grocery
• Customers still follow the traditional way to shop by roaming and picking products at the
grocery
Customers provide information whenever they are shopping or after using the product (Identify
Undeserved Customer Needs)
Value Proposition
• Explain how your product solves customers’ problem or improves their situation
• Deliver specific benefits (warranty, servicing, discount offers etc.)
• Tell the ideal customer why they should buy from you and not from the competition
• Grocery Smart Shopping is installed for first phase at the grocery store
• Customers now can select their preferred product by just using the touch screen
• The products are sorted with a special sorting machine
• Employees then pack the products for the customers
• Finally, customer pays the bill
• During the initial phase, customers’ time and delivery of the product using the Grocery Smart
Shopping is compared with the customers who shop manually
• Questionnaires for customers should be provided so that further improvement can be made on
the product
• This way time is properly utilized so that results are productive and everyone can benefit with
the progress.