We exchange real time operational, tactical and strategic information with our suppliers

We took different trainings to develop adequate knowledge and/ or skill on different functional
competencies, like: negotiation skill, market analysis.
We conduct supplier performance measurement system to manage our suppliers
Our organization develops a long term partnership with suppliers who supply strategic items
We involve our suppliers to provide information on new product specification development

ssrp

Quality is our first criterion in selecting suppliers.

Problems are jointly solved with suppliers
The company supports suppliers to improve their product quality.
Key suppliers are included continuous improvement programs
Key suppliers are included in planning and goal-setting activities.
Key suppliers involve in new product development processes
We consider quality as our number one criterion in selecting suppliers
We regularly solve problems jointly with our suppliers
We have helped our suppliers to improve their product quality
We include our key suppliers in our planning and goal setting activities
Our company regularly measures our supplier’s contribution to our profitability
Our suppliers understand how their decisions/actions affect the SRM process

CRMP

There is frequent interaction with customers to set reliability, responsiveness, and other standards
The company frequently measure and evaluate customer satisfaction
The Company frequently determines future customer expectations
The company facilitates customers’ ability to seek assistance from us.
Periodically, the company evaluate the importance of relationship with customers
Customer integration has enabled to deliver services easily and quickly.
The speed of service delivery has been enhanced due to the supply chain integration process

Our company actively work on order delivery fulfillment requirements of the major customers
We frequently interact with customers to set reliability, responsiveness, and other standards for us
We periodically evaluate the importance of our relationship with our customers
We frequently measure and evaluate customers’ satisfaction

IIP

There is a practice of flow of sharing information across departments

There is a practice conduct of problem solving among internal function

There is a practice data integration among internal departments
There is a participation of cross functional groups in process of improvement
Monitoring stock movement has been made easier as a result of the collaboration between
procurement, logistics and warehouse/ inventory management.
There are internal integration of functions and activities
With an integrated SC technologies and systems established, inter and intra organizations’
communications are optimized.
Due to information and technology integration, there are access of tracking performances of SC
partners.

In the Air Force, there is coordinated and strategically aligned data integration among intra-functional Air
logistics and operational units to improve operational aircraft availability and avoid AOG situation
Air logistics involve cross-functional teams of specialists to work together and share information for the
improvement of operational units’ performance
Air logistics departments & different operational units in my organization collaboratively develop &
share service plan for better organizational performance
Air logistics aims to smooth the movement of resources, money, product, and information to satisfy
operational units quickly and at low cost by integrating its Air logistics functional units
Different Air Logistics departments in my organization share technical information to ensure operational
units’ expectations can be met and deliveries are on time

ISP

The company informs Supply chain partners in advance of changing needs

Our Supply chain partners keep us fully informed about issues that affect our business
Our Supply chain partners share business knowledge of core business processes with us
We and our Supply chain partners exchange information that helps establishment of business planning.
We and our Supply chain partners keep each other informed about events or changes that may affect the
other partners
Information exchange between our Supply chain partners and us is timely
Information exchange between our Supply chain partners and us is accurate
Information exchange between our Supply chain partners and us is complete
Information exchange between our Supply chain partners and us is adequate
Information exchange between our Supply chain partners and us is reliable
There is a practice of timely sharing information among the partners

There is a practice of wisely utilize of information among the supply chain actors
There is a freely interchange the information among partners
There is a practice of give training among the partners to cope with new Information Technology

We and our trading partners keep each other informed about event or changes that may affect the
other partners
We and our trading partners exchange information that helps establishment of business planning
Information exchange between our trading partners and our company is timely
Information exchange between our trading partners and our company is adequate

ILP

The company reduces process set-up time (time required to prepare or refit equipment/workstation for
production)
The company has continuous quality improvement programs
The company produces only what is demanded by customers when needed
Our firm buys products in smaller batches only when they are needed at the place where they are
needed and exactly in the quantity required (Just in Time) ‗‗Pull‘‘ production system

The company reduces process set-up time (time required to prepare or refit equipment/workstation
for production)
The company produces only what is demanded by customers when needed

OP.performance

Supply chain delivers goods and services within the right place that they were needed
Supply chain deliver goods and services within the deadlines that they were needed.
Supply chain is flexible or able to make changes and meet new demands of the operation whenever
there was need to.
supply chain able to deliver the right quantity of goods and services for the operation

ICT

Due to information and technology integration, there are access of tracking performances of SC
partners.
With an integrated SC technologies and systems established, inter and intra organizations’
communications are optimized.
With an integrated SC technologies and systems established, inter and intra organizations’
communications are optimized.

Distribution and delivery is made at the right time and place due to SC integration, information
sharing and coordination.

Price/cost

Our company has the ability to offer prices as lower(in attractive price) than competitors
Our company utilizes its full capacity
Our company has high level of inventory turnover
Our company run operation with less cost
We offer competitive prices

Quality

The factory is capable of offering product quality and performance that creates higher value for
customers.
Our company has ability to compete based on quality
Our company has ability to offer products that are highly reliable
Our company has ability to offer products having Compliance to regulations
Our company has capacity to offer high quality products to customer

We are deliver quality product and service to the customers whenever needed (On reasonable response time).

Delivery Dependability

The factory is capable of providing on time the type and volume of product required by customer(s).
Our company has ability to deliver the kind of products needed
Our company has ability to deliver customer order on time
Our company has ability to provide dependable/faithful delivery
Our company solve customer complaints promptly
Our company process customer orders on time
We deliver the kind of products needed.
We deliver customer order on time.
We provide dependable delivery.
Time to solve customer complaints is short.
Customer order processing time is short.
time to market
The factory is capable of introducing new products faster than major competitors.
We deliver product to market quickly
We have time-to-market lower than industry average.
We are first in the market in introducing new products.
We have fast product development

Training

Giving training to downstream supply chain members/intermediaries

Provision of diversified skill training to employees
The overall adequacy of employees training
Adequacy of training and development for management
Provision of diversified skill training to employees to capacitate them
Giving training to upstream SC how they improve the quality coffee to compete international
market
Employees training in supply chain concepts & management.
Level of training you gets from primary cooperatives and union
regard to the supply chain concepts & management

Info sharing
You have effective communications with your suppliers on production capacity, production schedule,
research activities and new product development of garment.
You and your supplier have transparent information about each other’s inventory status

You have effective communication with your customers on market information, your research
activities and new product development of garment
You share transparent information about the available inventory with your major customers and have
quick ordering system
You have effective communications between different departments regarding a new product or
process development program and other relevant information.
Different departments in your company collaborate with the company’s development program(s).
Different departments in your company provide each others' production plan(s).

Your Company strives to reduce time wastage in operation

Your Company has continuous quality improvement programs.

Your Company produces only what has been ordered by customers (pull production system).

Our company has adopted the use of IT supported process in supply chain management
The use of IT supported process in supply chain management simplified the procurement process for
our company
The enterprise has an information communication technologies (E-ordering) and database systems
to facilitating ordering practices.

As a result of efficiency in Supply Chain practices customers’ requirements are met in terms of quality

Supply chain practices have enhanced real time delivery of goods and services
Supply chain practices have enhanced overall reduction in costs incurred
Our company uses IT based ordering from major customers & suppliers
Our company facilitate IT based production system

Our company facilitated internet-based technology, information flow within the organization’s departments

The introduction and installation of internet-based infrastructure has enabled the firm to
communicate with its suppliers more easily and react where need be faster in solving challenges
arising in the transaction.
Adoption of IT has also facilitated internet-based technology, information flow within the
organization’s departments and therefore improved the quality of information sharing.
The flexibility of product specifications and testing of raw materials has been enhanced due to the
adoption of information technology and as a result reduced the overall cost of the company.
The adoption of IT has helped the organization get accurate information of inputs as well outputs
from the firm and therefore helped in reducing losses
Our suppliers share proprietary information between themselves and the firms and as a result led to
improvement in raw material quality and output
Sharing information in the early stages of product development better positions the firm to support
the retailer while avoiding costly stocking errors.
Information exchange between our suppliers and us is timely, accurate and complete