List of CPC Competent Authoritis CPC Network

Country Region Official name Informal title (EN) Legal responsibility Contact details
Austria Bundesamt für Sicherheit im Directive 2001/83/EC on medicinal Adress: Traisengasse 5 Wien 1200
Gesundheitswesen products for human use, Legal Email: basg@basg.gv.at Website:
responsibility for enforcing the http://www.basg.gv.at Telephone:
following Union law(s): +43 050555
Austria Bundesamt für Eich- und Directive (EU) 2015/2302 on package Adress: Schiffamtsgasse 1-3 Wien
Vermessungswesen travel and linked travel arrangements, 1020 Email: vbk@bev.gv.at
Directive 2005/29/EC on unfair Website: https://www.bev.gv.at/
commercial practices, Directive Telephone: +43 01 211 10 0
2006/114/EC on misleading and
comparative advertising, Directive
2006/123/EC on services in the
internal market, Directive 2008/48/EC
on credit agreements for consumers,
Directive 98/6/EC on consumer
protection in the indication of the
prices of products, Legal
responsibility for enforcing the
following Union law(s):, Regulation
(EC) No 1008/2008 on common air
services rules in the Community,
Regulation (EU) 2018/302 addressing
unjustified geo-blocking
Austria Bundeskartellanwalt Directive (EU) 2015/2302 on package Adress: Schmerlingplatz 11 Wien

travel and linked travel arrangements, 1016 Email: CPC-
Directive 1999/44/EC on the sale of Bundeskartellanwalt@justiz.gv.at
consumer goods and associated Website: http://www.justiz.gv.at/
guarantees, Directive 2000/31/EC on bundeskartellanwalt Telephone:
electronic commerce, Directive +43 01 52152 0
2002/65/EC on distance marketing of
consumer financial services, Directive
2008/122/EC on timeshare, long-term
holiday product, resale and exchange
contracts, Directive 2008/48/EC on
credit agreements for consumers,
Directive 2011/83/EU on consumer
rights, Directive 2013/11/EU on
consumer ADR, Directive 2014/17/EU
on credit agreements for consumers
for residential property, Directive
93/13/EEC on unfair terms in
consumer contracts, Legal
(EU) 2017/1128 on cross-border
portability of online content services,
Regulation (EU) No 524/2013 on
consumer ODR
Austria Schienen-Control GmbH Legal responsibility for enforcing the Adress: Linke Wienzeile 4/1/6 Wien
following Union law(s):, Regulation 1060 Email: office@apf.gv.at
(EC) No 1107/2006 on disabled Website: https://
persons' and persons with reduced www.schienencontrol.gv.at
mobility's rights when travelling by air, Telephone: +43 01 5050707
Regulation (EC) No 1371/2007 on rail
passengers' rights and obligations,
Regulation (EC) No 261/2004 on
denied boarding and of cancellation or
long delay of flights, Regulation (EU)
No 1177/2010 on passengers' rights
when travelling by sea and inland
waterway, Regulation (EU) No
181/2011 on passengers' rights in bus
and coach transport
Austria Fernmeldebüro Directive 2002/58/EC on privacy and Adress: Radetzkystraße 2 Wien

electronic communications, Legal 10030 Email: fb@fb.gv.at Website:
responsibility for enforcing the https://fb.gv.at Telephone: +43
following Union law(s): 01 711 00 654500
Austria Kommunikationsbehörde Austria Directive 2010/13/EU on audiovisual Adress: Mariahilfer Straße 77-79
(KommAustria) media services, Legal responsibility Wien 1060 Email: rtr@rtr.at
for enforcing the following Union Website: https://www.rtr.at
law(s): Telephone: +43 01 58058 0
Belgium Algemene directie Economische Directorate General for Directive (EU) 2015/2302 on package Adress: Koning Albert II-laan 16
Inspectie - Dienst Internationale Enforcement and Mediation - travel and linked travel arrangements, Brussel 1000 Email:
Samenwerking (Federale International Cooperation Directive 1999/44/EC on the sale of Eco.inspec.int@economie.fgov.be
Overheidsdienst Economie, K.M.O., Service (Federal Public consumer goods and associated Website: http://economie.fgov.be
Middenstand en Energie), Service of Economy, SME and guarantees, Directive 2000/31/EC on Telephone: +32 2 277 86 54
Directions générale de Energy) (CPC - SLO) electronic commerce, Directive
l'Inspection économique - Service 2001/83/EC on medicinal products for
de coopération internationale human use, Directive 2002/58/EC on
(Service Public Fédéral Economie, privacy and electronic
P.M.E., Classes moyennes et communications, Directive 2002/65/
Energie), Generaldirektion EC on distance marketing of
Wirtschaftsinspektion – Dienst für consumer financial services, Directive
internationale Zusammenarbeit 2005/29/EC on unfair commercial
(föderaler öffentlicher Dienst für practices, Directive 2006/114/EC on
Wirtschaft, KMU und Energie) misleading and comparative
advertising, Directive 2006/123/EC on
services in the internal market,
Directive 2008/122/EC on timeshare,
long-term holiday product, resale and
exchange contracts, Directive
2008/48/EC on credit agreements for
consumers, Directive 2010/13/EU on
audiovisual media services, Directive
2011/83/EU on consumer rights,
ADR, Directive 2014/17/EU on credit
agreements for consumers for
residential property, Directive
2014/92/EU on the comparability of
fees related to payment accounts,
Directive 93/13/EEC on unfair terms in
consumer contracts, Directive 98/6/
EC on consumer protection in the
indication of the prices of products,
Legal responsibility for enforcing the
disabled persons' and persons with
reduced mobility's rights when
travelling by air, Regulation (EC) No
1371/2007 on rail passengers' rights
and obligations, Regulation (EC) No
261/2004 on denied boarding and of
cancellation or long delay of flights,
Regulation (EU) 2017/1128 on cross-
border portability of online content
services, Regulation (EU) 2018/302
addressing unjustified geo-blocking,
passengers' rights when travelling by
sea and inland waterway, Regulation
(EU) No 181/2011 on passengers'
rights in bus and coach transport,
consumer ODR
Bulgaria Главна дирекция ”Гражданска Directorate General Civil Directive 2014/17/EU on credit Adress: ул. "Дякон Игнатий" № 9
въздухоплавателна Aviation Administration agreements for consumers for София 1000 Email: caa@caa.bg
администрация” residential property, Directive Website: http://www.caa.bg
2014/92/EU on the comparability of Telephone: +359 2 948 80 27
following Union law(s):
Bulgaria Изпълнителна агенция по Bulgarian Drug Agency Directive 2001/83/EC on medicinal Adress: Дамян Груев 8 София
лекарствата products for human use, Legal 1303 Email: bda@bda.bg Website:
responsibility for enforcing the https://www.bda.bg/bg/
following Union law(s): Telephone: +359 28903555
Bulgaria Българска народна банка Directive 2014/17/EU on credit Adress: пл. "Княз Александър I" №
agreements for consumers for 1 София 1000 Email:
residential property, Directive press_office@bnbank.org Website:
2014/92/EU on the comparability of http://www.bnb.bg Telephone:
fees related to payment accounts, +359 2 91459
Bulgaria Изпълнителна агенция Railway Administration Legal responsibility for enforcing the Adress: ул. „Ген. Й. Гурко“ № 5
"Железопътна Executive Agency (NSA) following Union law(s):, Regulation София 1000 Email: kabinet-
администрация" (НОБ) (EC) No 1371/2007 on rail passengers' IAJA@mtitc.government.bg
rights and obligations Website: http://
www.iaja.government.bg
Telephone: +359 2 9409 428
Bulgaria Министерство на икономиката Ministry of Economy and Directive (EU) 2015/2302 on package Adress: Славянска 8 София 1000
Energy travel and linked travel arrangements, Email: e-docs@mi.government.bg
Directive 1999/44/EC on the sale of Website: https://
consumer goods and associated www.mi.government.bg
guarantees, Directive 2000/31/EC on Telephone: +359 9407417
electronic commerce, Directive
2001/83/EC on medicinal products for
human use, Directive 2002/65/EC on
distance marketing of consumer
financial services, Directive 2005/29/
EC on unfair commercial practices,
consumer rights, Directive 2013/11/
EU on consumer ADR, Directive
2014/17/EU on credit agreements for
consumers for residential property,
(EU) 2018/302 addressing unjustified
geo-blocking
Bulgaria Комисия за защита на Directive 2006/114/EC on misleading Adress: бул. "Витоша" № 18 София
конкуренцията and comparative advertising, Legal 1000 Email: cpcadmin@cpc.bg
responsibility for enforcing the Website: http://www.cpc.bg
following Union law(s): Telephone: +359 2 9356113
Bulgaria Изпълнителна агенция Executive Agency Legal responsibility for enforcing the Adress: ул. “Гурко” №5 София
“Автомобилна администрация” "Automobile Administration" following Union law(s):, Regulation 1000 Email:
(EU) No 181/2011 on passengers' avto_a@rta.government.bg
rights in bus and coach transport Website: https://
rta.government.bg/ Telephone:
+359 29308833
Bulgaria Министерство на туризма Ministry of Economy and Directive (EU) 2015/2302 on package Adress: ул."Съборна" 1 София 1000
Energy, "Tourism Policy" travel and linked travel arrangements, Email:
Directorate Legal responsibility for enforcing the tourism@tourism.government.bg
following Union law(s): Website: http://
www.tourism.government.bg/
Telephone: +359 29046813
Croatia Hrvatska agencija za civilno Legal responsibility for enforcing the Adress: Ulica grada Vukovara 284
zrakoplovstvo following Union law(s):, Regulation Zagrab 100000 Email:
(EC) No 1107/2006 on disabled ccaa@ccaa.hr Website: http://
persons' and persons with reduced www.ccaa.hr Telephone:
mobility's rights when travelling by air, +38512369300
long delay of flights
Cyprus Γραφείο Επιτρόπου Προστασίας SA Cyprus (Office of the Directive 2002/58/EC on privacy and Adress: 1, Iasonos Str Nicosia 1082
Δεδομένων Προσωπικού Commissioner for Personal electronic communications, Legal Email: imi@dataprotection.gov.cy
Χαρακτήρα Data Protection) responsibility for enforcing the Website: http://
following Union law(s): www.dataprotection.gov.cy
Telephone: +357 22 818456
Cyprus Συμβούλιο Φαρμακευτικής Pharmaceutical Council Adress: Πολυφήμου 15 Λευκωσία

Κύπρου - (Υπουργείο Υγείας – Cyprus (Ministry of Health – 2033 Email:
Κυπριακή Δημοκρατία) Republic of Cyprus) phscentral@phs.moh.gov.cy
Website: http://www.moh.gov.cy/
phs Telephone: +357 22 608637
Cyprus Αρχή Ραδιοτηλεόρασης Κύπρου Cyprus Ratiotelevision Directive 2010/13/EU on audiovisual Adress: 42 Athalassas Avenue
Authority media services, Legal responsibility Nicosia 2012 Email:
for enforcing the following Union crtauthority@crta.org.cy Website:
law(s): http://www.crta.org.cy
Telephone: +357 22 512468
Cyprus Τμήμα Εφόρου Εταιρειών και Registrar of Companies and Legal responsibility for enforcing the Adress: Γωνία Λεωφόρου
Επίσημου Παραλήπτη ( Υπουργείο Official Receiver (D.R.C.O.R.) following Union law(s):, Regulation Μακαρίου ΙΙΙ και Καρπενησίου,
Ενέργειας, Εμπορίου και (Ministry of Energy, (EU) 2017/1128 on cross-border Κτίριο "Ξένιος" Λευκωσία 1427
Βιομηχανίας) Commerce and Industry) portability of online content services Email: eterion@drcor.meci.gov.cy
Website: http://www.meci.gov.cy/
drcor Telephone: +357 22404301
Cyprus Υπηρεσία Βιομηχανίας και Industry and Technology Directive 2000/31/EC on electronic Adress: 6-8, Andreas Araouzos
Τεχνολογίας (Υπουργείο Service (Ministry of Energy, commerce, Directive 2006/123/EC on Λευκωσία 1421 Email:
Ενέργειας, Εμπορίου και Commerce and Industry) services in the internal market, Legal sit@mcit.gov.cy Website: http://
Βιομηχανίας) responsibility for enforcing the www.mcit.gov.cy Telephone:
following Union law(s):, Regulation +357 22867193
geo-blocking
Cyprus Υφυπουργείο Ναυτιλίας Shipping Deputy Ministry Legal responsibility for enforcing the Adress: Κυλλήνης - Μέσα γειτονιά
following Union law(s):, Regulation Λεμεσός 4007 Email:
(EU) No 1177/2010 on passengers' maritimeadmin@dms.gov.cy
rights when travelling by sea and Website: http://
inland waterway www.shipping.gov.cy Telephone:
+357 25 848100
Cyprus Τμήμα Πολιτικής Αεροπορίας - Civil Aviation Department - Legal responsibility for enforcing the Adress: Πινδάρου 27 Λευκωσία
Υπουργείο Συγκοινωνιών και Ministry of Transport, following Union law(s):, Regulation 1429 Email:
Έργων Communications and Works (EC) No 1008/2008 on common air director@dca.mcw.gov.cy Website:
services rules in the Community, http://www.mcw.gov.cy/dca
Regulation (EC) No 1107/2006 on Telephone: +357 22404102
cancellation or long delay of flights
Czechia Úřad pro civilní letectví Civil Aviation Authority (CAA) Legal responsibility for enforcing the Adress: K letišti 1149/23 Praha 160
Czech Republic following Union law(s):, Regulation 08 Email: podatelna@caa.cz
(EC) No 1107/2006 on disabled Website: https://www.caa.cz/
persons' and persons with reduced Telephone: +420 225 421 111
mobility's rights when travelling by air,
Czechia Energetický regulační úřad Energy Regulatory Office Directive 2005/29/EC on unfair Adress: Masarykovo náměstí 5
commercial practices, Directive Jihlava 586 01 Email: eru@eru.cz
2011/83/EU on consumer rights, Website: http://www.eru.cz
Directive 2013/11/EU on consumer Telephone: +420 564 578 666
ADR, Directive 93/13/EEC on unfair
terms in consumer contracts, Legal
(EU) No 524/2013 on consumer ODR
Czechia Státní veterinární správa České State Veterinary Directive 2005/29/EC on unfair Adress: Slezská 7/100 Praha 2 120
republiky Administration of the Czech commercial practices, Legal 56 Email: svscr@svscr.cz Website:
Republic responsibility for enforcing the http://www.svscr.cz Telephone:
following Union law(s): +420 227 010 111
Czechia Státní plavební správa State Navigation Authority Legal responsibility for enforcing the Adress: Jankovcova 4 Praha 7 170
following Union law(s):, Regulation 04 Email:
(EU) No 1177/2010 on passengers' reditelstvi@plavebniurad.cz
rights when travelling by sea and Website: https://
inland waterway www.plavebniurad.cz/ Telephone:
+420 234 637 111
Czechia Ústav pro státní kontrolu Institute for State Control of Directive 2005/29/EC on unfair Adress: Hudcova 56A Brno 621 00
veterinárních biopreparátů a léčiv Veterinary Biologicals and commercial practices, Directive Email: podatelna@uskvbl.cz
Medicines, Czech Republic 2006/114/EC on misleading and Website: http://www.uskvbl.cz
comparative advertising, Legal Telephone: +420 541 518 222
Czechia Státní ústav pro kontrolu léčiv State Institute for Drug Directive 2000/31/EC on electronic Adress: Šrobárova 48 Praha 10 100
Control - Czech Republic commerce, Directive 2001/83/EC on 41 Email: posta@sukl.cz Website:
medicinal products for human use, http://www.sukl.cz/ Telephone:
Directive 2005/29/EC on unfair +420 272 185 111
commercial practices, Directive
comparative advertising, Legal
Czechia Ústřední kontrolní a zkušební Central Institute for Directive 2005/29/EC on unfair Adress: Hroznová 2 Brno 656 06
ústav zemědělský Supervising and Testing in commercial practices, Directive Email: podatelna@ukzuz.cz
Agriculture 2006/114/EC on misleading and Website: http://eagri.cz/public/
comparative advertising, Legal web/ukzuz/portal Telephone:
responsibility for enforcing the +420 543 548 111
Czechia Ministerstvo dopravy Ministry of Transport Legal responsibility for enforcing the Adress: nábř. Ludvíka Svobody 12
following Union law(s):, Regulation Praha 1 11015 Email:
(EU) No 181/2011 on passengers' posta@mdcr.cz Website: https://
rights in bus and coach transport www.mdcr.cz Telephone: +420
225 131 111
Czechia Český telekomunikační úřad Czech Telecommunication Directive 2002/58/EC on privacy and Adress: Sokolovská 219 Praha 9
Office electronic communications, Directive 225 02 Email: podatelna@ctu.cz
2005/29/EC on unfair commercial Website: https://www.ctu.cz/
practices, Directive 2006/114/EC on Telephone: +420 224 004 111
misleading and comparative
advertising, Directive 2011/83/EU on
Czechia Ministerstvo financí ČR Ministry of Finance Directive 98/6/EC on consumer Adress: Letenská 15 Praha 1 118 10
protection in the indication of the Email: podatelna@mfcr.cz Website:
prices of products, Legal http://www.mfcr.cz/en/
responsibility for enforcing the Telephone: +420 257 042 392
Czechia Generální ředitelství cel Directive 2005/29/EC on unfair Adress: Budějovická 7 Praha 4
commercial practices, Directive 14000 Email:
2006/114/EC on misleading and podatelna@cs.mfcr.cz Website:
comparative advertising, Legal https://www.celnisprava.cz/cz/
responsibility for enforcing the Stranky/default.aspx Telephone:
following Union law(s): +420 261 331 111
Czechia Úřad pro ochranu osobních údajů SA Czech Republic (Office for Directive 2002/58/EC on privacy and Adress: Pplk. Sochora 27 Prague
Personal Data Protection) electronic communications, Legal 17000 Email: imi@uoou.cz
responsibility for enforcing the Website: https://www.uoou.cz
following Union law(s): Telephone: +420 234 665 235
Czechia Český úřad pro zkoušení zbraní a Czech Proof House for Directive 2005/29/EC on unfair Adress: Jilmová 759/12 Praha 3
střeliva Firearms and Ammunition commercial practices, Directive 98/6/ 130 00 Email: info@cuzzs.cz
EC on consumer protection in the Website: https://www.cuzzs.cz/cs/
indication of the prices of products, Telephone: +420 284 081 800
Czechia Ministerstvo pro místní rozvoj Ministry for Regional Directive (EU) 2015/2302 on package Adress: Staroměstské nám. 6 Praha
Development - Czech travel and linked travel arrangements, 1 110 15 Email: info@mmr.cz
Republic Legal responsibility for enforcing the Website: http://www.mmr.cz
Czechia Státní zemědělská a potravinářská Food Inspection Authority - Directive 2005/29/EC on unfair Adress: Květná 15 Brno 603 00
inspekce Czech Republic commercial practices, Directive Email: epodatelna@szpi.gov.cz
2011/83/EU on consumer rights, Website: http://www.szpi.gov.cz
Legal responsibility for enforcing the Telephone: +420 543 540 111
Czechia Česká obchodní inspekce The Czech Trade Inspection Directive 1999/44/EC on the sale of Adress: Štěpánská 15 Praha 2 120
Authority consumer goods and associated 00 Email: coi@coi.cz Website:
guarantees, Directive 2000/31/EC on https://www.coi.cz/ Telephone:
electronic commerce, Directive +420 296 366 360
2005/29/EC on unfair commercial
practices, Directive 2006/123/EC on
ADR, Directive 2014/92/EU on the
comparability of fees related to
payment accounts, Directive 93/13/
EEC on unfair terms in consumer
consumer protection in the indication
of the prices of products, Legal
unjustified geo-blocking, Regulation
Czechia Ministerstvo průmyslu a obchodu - Ministry of Industry and Trade Directive (EU) 2015/2302 on package Adress: Na Františku 32 Praha 110
odbor živností - Trade department travel and linked travel arrangements, 15 Email: posta@mpo.cz Website:
Directive 2005/29/EC on unfair http://www.mpo.cz Telephone:
commercial practices, Directive +420 224 852 403
comparative advertising, Legal
(EC) No 1107/2006 on disabled
persons' and persons with reduced
rights in bus and coach transport
Czechia Ministerstvo zdravotnictví - odbor Ministry of Health - Service Directive 2000/31/EC on electronic Adress: Palackého náměstí 4 Praha
ošetřovatelství a nelékařských responsible for nursing commerce, Directive 2005/29/EC on 2 128 01 Email: mzcr@mzcr.cz
povolání; orgán sítě CPC professions and other unfair commercial practices, Directive Website: http://www.mzcr.cz
healthcare professions 2006/114/EC on misleading and Telephone: +420 224 971 111
including the recognition of comparative advertising, Directive
professional qualifications 2011/83/EU on consumer rights,
Czechia Česká národní banka Czech National Bank Directive 2002/65/EC on distance Adress: Na Příkopě 28 Praha 1 115
marketing of consumer financial 03 Email: podatelna@cnb.cz
services, Directive 2005/29/EC on Website: http://www.cnb.cz
unfair commercial practices, Directive Telephone: +420 224 411 111
Denmark Søfartsstyrelsen Danish Maritime Authority Legal responsibility for enforcing the Adress: Caspar Brands Plads 9
following Union law(s):, Regulation Korsør 4220 Email: imi@dma.dk
(EU) No 1177/2010 on passengers' Website: https://
rights when travelling by sea and www.soefartsstyrelsen.dk/
inland waterway Telephone: +45 72196000
Denmark Trafik-, Bygge- og Boligstyrelsen Road Safety and Transport Legal responsibility for enforcing the Adress: Carsten Niebuhrs Gade 43
Agency following Union law(s):, Regulation København V 1577 Email:
(EC) No 1008/2008 on common air info@tbst.dk Website: http://
services rules in the Community, www.tbst.dk Telephone: +45
Regulation (EC) No 1107/2006 on 7221 8800
sea and inland waterway
Denmark Finanstilsynet Danish Financial Supervision Directive 2002/65/EC on distance Adress: Århusgade 110 København
Authority marketing of consumer financial Ø 2100 Email:
services, Directive 2008/48/EC on finanstilsynet@ftnet.dk Website:
credit agreements for consumers, http://www.finanstilsynet.dk
Directive 2014/17/EU on credit Telephone: +45 33 55 82 82
Denmark Lægemiddelstyrelsen Danish Medicines Agency Directive 2001/83/EC on medicinal Adress: Axel Heides Gade 1
products for human use, Legal København S 2300 Email:
responsibility for enforcing the dkma@dkma.dk Website: https://
following Union law(s): laegemiddelstyrelsen.dk/
Telephone: +45 4488 9595
Denmark Færdselsstyrelsen Danish Road Safety Agency Legal responsibility for enforcing the Adress: Sorsigvej 35 Ribe 6760
following Union law(s):, Regulation Email: info@fstyr.dk Website:
(EU) No 181/2011 on passengers' http://www.fstyr.dk Telephone:
rights in bus and coach transport +45 7221 8899
Denmark Jernbanenævnet Legal responsibility for enforcing the Adress: Carsten Niebuhrs Gade 43
following Union law(s):, Regulation København 1577 Email:
(EC) No 1371/2007 on rail passengers' info@jernbanenaevnet.dk Website:
rights and obligations http://www.jernbanenaevnet.dk
Telephone: +45 41780386
Denmark Radio- og tv-nævnet Directive 2010/13/EU on audiovisual Adress: Hammerichsgade 14
media services, Legal responsibility Københavnn V 1611 Email:
for enforcing the following Union rtv@slks.dk Website: https://
law(s): slks.dk/omraader/medier/naevn-
og-udvalg/radio-og-tv-naevnet/
Telephone: +45 33 95 42 00
Denmark Ankenævnet for Bus, Tog og Metro Directive 2013/11/EU on consumer Adress: Automatikvej 1 Søborg
ADR, Legal responsibility for enforcing 2860 Email: mail@abtm.dk
the following Union law(s):, Regulation Website: http://www.abtm.dk
(EC) No 1371/2007 on rail passengers' Telephone: +45 22 62 65 00
rights and obligations, Regulation (EU)
No 181/2011 on passengers' rights in
bus and coach transport, Regulation
Estonia Finantsinspektsioon Financial Supervision Directive 2002/65/EC on distance Adress: Sakala 4 Tallinn 15030
Authority marketing of consumer financial Email: info@fi.ee Website: https://
services, Directive 2008/48/EC on www.fi.ee/et Telephone: +372
credit agreements for consumers, 6680500
Directive 2014/17/EU on credit
Estonia Andmekaitse Inspektsioon SA Estonia (Data Protection Directive 2002/58/EC on privacy and Adress: Tatari 39 Tallinn 10134
Inspectorate) electronic communications, Legal Email: info@aki.ee Website: http://
responsibility for enforcing the www.aki.ee Telephone: +372 627
following Union law(s): 4135
Estonia Ravimiamet Directive 2001/83/EC on medicinal Adress: Nooruse 1 Tartu 50411

products for human use, Legal Email: info@ravimiamet.ee
responsibility for enforcing the Website: https://
following Union law(s): www.ravimiamet.ee/ Telephone:
+372 7374140
Estonia Maanteeamet Estonian Road Administration Legal responsibility for enforcing the Adress: Teelise tn 4 Tallinn 10916
following Union law(s):, Regulation Email: info@mnt.ee Website:
(EC) No 1371/2007 on rail passengers' https://www.mnt.ee/et
rights and obligations Telephone: +372 620 1200
Finland Sosiaali- ja terveysalan lupa- ja National Supervisory Adress: Mannerheimintie 103 B

valvontavirasto Valvira Authority for Welfare and Helsinki 00280 Email:
Health (Valvira) terhikki@valvira.fi Website: http://
www.valvira.fi Telephone: +358
295209111
Finland Lääkealan turvallisuus- ja Directive 2001/83/EC on medicinal Adress: Microkatu 1 Kuopio 70210
kehittämiskeskus, Säkerhets- och products for human use, Legal Email: kirjaamo@fimea.fi Website:
utvecklingscentret för responsibility for enforcing the https://www.fimea.fi Telephone:
läkemedelsområdet following Union law(s): +358 295223602
Finland Etelä-Suomen aluehallintovirasto State Provincial Office of Adress: PL 110 Helsinki 00521
Southern Finland Email: kirjaamo.etela@avi.fi
Website: http://www.avi.fi/etela
Telephone: +358 29 501 6000
Finland Pohjois-Suomen State Provincial Office of Adress: Linnankatu 1-3, PL 293 Oulu
aluehallintovirasto Northern Finland 90101 Email:
kirjaamo.pohjois@avi.fi Website:
http://www.avi.fi/pohjois
Telephone: +358 295017591
Finland Lapin aluehallintovirasto State Provincial Office of Adress: Valtakatu 2, PL 8002

Lapland Rovaniemi 96101 Email:
kirjaamo.lappi@avi.fi Website:
http://www.avi.fi/lappi
Telephone: +358 40 846 2170
Finland Lounais-Suomen State Provincial Office of Adress: Itsenäisyyden aukio 2 Turku

aluehallintovirasto Southwest Finland 20801 Email:
kirjaamo.lounais@avi.fi Website:
http://www.avi.fi/lounais
Telephone: +358 504560352
Finland Itä-Suomen aluehallintovirasto State Provincial Office of Adress: Raatihuoneenkatu 5, PL 50

Eastern Finland Mikkeli 50101 Email:
elinkeinot.ita@avi.fi Website:
http://www.avi.fi/ita Telephone:
+358 295016902
Finland Länsi- ja Sisä-Suomen State Provincial Office of Adress: Wolffintie 35, PL 200 Vaasa
aluehallintovirasto Western and Inland Finland 65101 Email: kirjaamo.lansi@avi.fi
Website: http://www.avi.fi/lansi
Telephone: +358 295018809
Finland Finsk handel, Kaupan liitto ry Adress: Eteläranta 10 Helsinki

00131 Email: kauppa@kauppa.fi
Website: https://kauppa.fi/
Telephone: +358 9 172 850
Finland Finansinspektionen, Directive 2002/65/EC on distance Adress: Snellmaninkatu 6 Helsinki

Finanssivalvonta marketing of consumer financial 00100 Email:
services, Directive 2005/29/EC on kirjaamo@finanssivalvonta.fi
unfair commercial practices, Directive Website: https://
2008/48/EC on credit agreements for www.finanssivalvonta.fi
consumers, Directive 2014/17/EU on Telephone: +358 918351
credit agreements for consumers for
Finland Liikenne- ja viestintävirasto Legal responsibility for enforcing the Adress: PL 320 Traficom 00059
(Traficom), Transport- och following Union law(s):, Regulation Email: kirjaamo@traficom.fi
kommunikationsverket (Traficom) (EC) No 1107/2006 on disabled Website: https://www.traficom.fi
persons' and persons with reduced Telephone: +358 29 534 5000
long delay of flights, Regulation (EU)
No 1177/2010 on passengers' rights
and coach transport
Finland Tietosuojavaltuutetun toimisto SA Finland (Office of the Data Directive 2000/31/EC on electronic Adress: Lintulahdenkuja 4, 4th floor
Dataombudsmannens byrå Protection Ombudsman) commerce, Legal responsibility for Helsinki 00530 Email:
enforcing the following Union law(s):, tietosuoja@om.fi Website: https://
Regulation (EU) 2017/1128 on cross- tietosuoja.fi Telephone: +358 29
border portability of online content 56 66700
services
France Direction générale de la Directorate General for Directive (EU) 2015/2302 on package Adress: 59 boulevard Vincent-Auriol
concurrence, de la consommation Competition, Consumption travel and linked travel arrangements, Paris 75703 Email:
et de la répression des fraudes and Fraud Prevention Directive 1999/44/EC on the sale of communication@dgccrf.finances.go
(DGCCRF) (DGCCRF) (CPC - SLO) consumer goods and associated uv.fr Website: https://
guarantees, Directive 2000/31/EC on www.economie.gouv.fr/dgccrf
electronic commerce, Directive Telephone: +33 1 44 97 23 89
Directive 2014/92/EU on the
rights when travelling by sea and
inland waterway, Regulation (EU) No
and coach transport, Regulation (EU)
No 524/2013 on consumer ODR
Germany Hamburg Behörde für Justiz und Justice and Consumer Directive 2001/83/EC on medicinal Adress: Drehbahn 36 Hamburg
Verbraucherschutz Protection Authority products for human use, Legal 20354 Email:
(Hamburg) responsibility for enforcing the imi@justiz.hamburg.de Website:
following Union law(s): https://www.hamburg.de/bjv/
Telephone: +49 40 428 43 1618
Germany Bavaria Bayerisches Staatsministerium für Ministry of Economic Affairs, Directive 2000/31/EC on electronic Adress: Prinzregentenstraße 28
Wirtschaft, Landesentwicklung Media, Energy and commerce, Directive 2008/48/EC on München 80538 Email:
und Energie - Referat 33 Technology (Bavaria) credit agreements for consumers, poststelle@stmwi.bayern.de
Directive 98/6/EC on consumer Website: http://
protection in the indication of the www.stmwi.bayern.de/
prices of products, Legal Telephone: +49
Germany Bavaria Bayerische Landeszentrale für Directive 2010/13/EU on audiovisual Adress: Heinrich-Lübke-Straße 27
neue Medien media services, Legal responsibility München 81737 Email:
for enforcing the following Union info@blm.de Website: https://
law(s): www.blm.de/startseite.cfm
Telephone: +49 89 63 808 0
Germany Saxony- Staatskanzlei und Ministerium für Directive 2010/13/EU on audiovisual Adress: Hegelstraße 40 – 42
Anhalt Kultur des Landes Sachsen-Anhalt media services, Legal responsibility Magdeburg 39104 Email:
for enforcing the following Union staatskanzlei@stk.sachsen-
law(s): anhalt.de Website: https://
stk.sachsen-anhalt.de/
staatskanzlei-und-ministerium-fuer-
kultur/ Telephone: +49 391 567
6580
Germany Berlin Der Regierende Bürgermeister von Directive 2010/13/EU on audiovisual Adress: Jüdenstr. 1 Berlin 10178
Berlin – Senatskanzlei media services, Legal responsibility Email: Der-Regierende-
for enforcing the following Union Buergermeister@senatskanzlei.berl
law(s): in.de Website: https://
www.berlin.de/rbmskzl/en/
Telephone: +49 30 9026 0
Germany Thuringia Thüringer Ministerium für Ministry of Economics, Directive 98/6/EC on consumer Adress: Max-Reger-Str. 4-8 Erfurt
Wirtschaft, Wissenschaft und Science and Digital Society protection in the indication of the 99096 Email:
Digitale Gesellschaft (Thuringia) prices of products, Legal claudia.lindner@tmwwdg.thueringe
responsibility for enforcing the n.de Website: Telephone: +49
following Union law(s): 361 37 94811
Germany Baden- Ministerium für Soziales und Ministry of Social Affairs and Directive 2001/83/EC on medicinal Adress: Else-Josenhans-Straße 6
Wurttembe Integration Baden-Württemberg Integration Baden- products for human use, Legal Stuttgart 70173 Email:
rg Württemberg – Coordinating responsibility for enforcing the poststelle@sm.bwl.de Website:
Authority for the recognition following Union law(s): http://www.sozialministerium-
of foreign professional bw.de Telephone: +49 711 123 0
qualifications (Baden-
Wuerttemberg)
Germany Lower Luftfahrt-Bundesamt (LBA) Legal responsibility for enforcing the Adress: Kurt-Schumacher-Str. 21
Saxony following Union law(s):, Regulation Braunschweig 38102 Email:
(EC) No 1008/2008 on common air fluggastrechte@lba.de Website:
services rules in the Community, https://www.lba.de/DE/Home/
Regulation (EC) No 1107/2006 on home_node.html Telephone: +49
disabled persons' and persons with 531 2355 115
Germany North Bundesnetzagentur (BNetzA) Directive 2006/123/EC on services in Adress: Tulpenfeld 4 Bonn 53113
Rhine- the internal market, Legal Email: geoblocking@BNetzA.de
Westphali responsibility for enforcing the Website: https://
a following Union law(s):, Regulation www.bundesnetzagentur.de/
(EU) 2018/302 addressing unjustified cln_122/DE/Home/
geo-blocking home_node.html Telephone: +49
228 14 0
Germany Hesse Bundesanstalt für Directive 2008/48/EC on credit Adress: Marie-Curie-Straße 24-28
Finanzdienstleistungsaufsicht agreements for consumers, Legal Frankfurt 60439 Email:
(BaFin) responsibility for enforcing the VBS1@bafin.de Website: https://
following Union law(s): www.bafin.de/DE/Startseite/
startseite_node.html Telephone:
+49 228 4108 0
Germany Bremen Senator für Finanzen Directive 2002/65/EC on distance Adress: Rudolf-Hilferding-Platz 1
marketing of consumer financial Bremen 28195 Email:
services, Directive 2008/48/EC on office@finanzen.bremen.de
credit agreements for consumers, Website: https://
Legal responsibility for enforcing the www.finanzen.bremen.de/
Germany Lower Niedersächsisches Ministerium Directive 98/6/EC on consumer Adress: Calenberger Str. 2 Hannover
Saxony für Ernährung, Landwirtschaft und protection in the indication of the 30169 Email:
Verbraucherschutz (ML) prices of products, Legal poststelle@ml.niedersachsen.de
following Union law(s): www.ml.niedersachsen.de/
startseite/ Telephone: +49 511
120 0
Germany Saxony Sächsisches Staatsministerium Directive 98/6/EC on consumer Adress: Albertstraße 10 Dresden
für Soziales und protection in the indication of the 01097 Email:
Gesellschaftlichen Zusammenhalt prices of products, Legal poststelle@sms.sachsen.de
responsibility for enforcing the Website: http://
following Union law(s): www.sms.sachsen.de Telephone:
+49 351 564 0
Germany Saxony- Ministerium für Wirtschaft, Directive 98/6/EC on consumer Adress: Hasselbachstraße 4
Anhalt Wissenschaft und Digitalisierung protection in the indication of the Magdeburg 39104 Email:
Sachsen-Anhalt prices of products, Legal poststelle@mw.sachsen-anhalt.de
responsibility for enforcing the Website: https://mw.sachsen-
following Union law(s): anhalt.de Telephone: +49 391 567
01
Germany Lower Niedersächsische Staatskanzlei Directive 2010/13/EU on audiovisual Adress: Planckstraße 2 Hannover
Saxony media services, Legal responsibility 30169 Email:
for enforcing the following Union poststelle@stk.niedersachsen.de
law(s): Website: https://
www.stk.niedersachsen.de
Telephone: +49 511 120 0
Germany Lower Staatliches Gewerbeaufsichtsamt Regional Trade Inspectorate, Directive 2001/83/EC on medicinal Adress: Am Listholze 74 Hannover
Saxony Hannover Hannover (Hanover) (Lower products for human use, Legal 30177 Email: imi@gaa-
Saxony) responsibility for enforcing the h.niedersachsen.de Website:
following Union law(s): http://
www.gewerbeaufsicht.niedersachse
n.de Telephone: +49 511 9096 0
Germany Lower Staatliches Gewerbeaufsichtsamt Regional Trade Inspectorate, Directive 2001/83/EC on medicinal Adress: Ludwig-Winter-Strasse 2
Saxony Braunschweig Braunschweig (Brunswick) products for human use, Legal Braunschweig 38120 Email:
(Lower Saxony) responsibility for enforcing the poststelle@gaa-
following Union law(s): bs.niedersachsen.de Website:
http://
n.de Telephone: +49 531 354760
Germany Eisenbahn-Bundesamt (EBA) Federal Railway Authority - Legal responsibility for enforcing the Adress: Heinemannstraße 6 Bonn
German National Safety following Union law(s):, Regulation 53175 Email: Ref54@eba.bund.de
Authority (NSA) (EC) No 1371/2007 on rail passengers' Website: http://www.eba.bund.de/
rights and obligations, Regulation (EU) DE/Home/home_node.html
No 1177/2010 on passengers' rights Telephone: +49 228 9826 0
and coach transport
Germany Thuringia Thüringer Staatskanzlei State Chancellery (Thuringia) Directive 2010/13/EU on audiovisual Adress: Werner-Seelenbinder-
media services, Legal responsibility Straße 7 Erfurt 99096 Email:
for enforcing the following Union annika.michalski@tsk.thueringen.d
law(s): e Website: Telephone: +49
3613794761
Germany Hamburg Behörde für Kultur und Medien Cultural authority (Hamburg) Directive 2002/58/EC on privacy and Adress: Kattunbleiche 19 Hamburg
electronic communications, Directive D - 22041 Email:
2010/13/EU on audiovisual media christine.axer@bkm.hamburg.de
services, Legal responsibility for Website: Telephone: +49 40 428
enforcing the following Union law(s):, 31 3132
addressing unjustified geo-blocking
Germany Schleswig- Landesamt für Soziale Dienste, Regional authority for health Directive 2001/83/EC on medicinal Adress: Adolf-Westphal-Str. 4 Kiel
Holstein Dezernat Gesundheitsberufe professions (Schleswig- products for human use, Legal 24143 Email: info@lasd.landsh.de
Holstein) responsibility for enforcing the Website: http://www.schleswig-
following Union law(s): holstein.de/DE/Landesregierung/
LASD/Aufgaben/
Gesundheitsberufe/
GesundheitsberufeSubmenue_kache
lnTable.html Telephone: +49 431
988 5572
Germany Lower Staatliches Gewerbeaufsichtsamt Regional Trade Inspectorate, Directive 2001/83/EC on medicinal Adress: Auf der Hude 2 Lüneburg
Saxony Lüneburg Lueneburg (Lower Saxony) products for human use, Legal 21339 Email: imi@gaa-
responsibility for enforcing the lg.niedersachsen.de Website:
following Union law(s): http://
00
Germany Lower Staatliches Gewerbeaufsichtsamt Regional Trade Inspectorate, Directive 2001/83/EC on medicinal Adress: Theodor-Tantzen-Platz 8
Saxony Oldenburg Oldenburg (Lower Saxony) products for human use, Legal Oldenburg 26122 Email:
responsibility for enforcing the poststelle@gaa-
following Union law(s): ol.niedersachsen.de Website:
http://
Germany Bavaria Regierung von Oberfranken Upper Franconia Directive 2001/83/EC on medicinal Adress: Ludwigstrasse 20 Bayreuth
(Oberfranken) regional products for human use, Legal 95444 Email: poststelle@reg-
authority (Bavaria) responsibility for enforcing the ofr.bayern.de Website: http://
following Union law(s): www.regierung.oberfranken.bayern.
de Telephone: +49 921 604 0
Germany Brandenbu Ministerium für Soziales, Ministry of Labour, Social Directive 98/6/EC on consumer Adress: Heinrich-Mann-Allee 103
rg Gesundheit, Integration und Affairs, Women and Family protection in the indication of the Potsdam 14473 Email:
Verbraucherschutz des Landes (competent authority) prices of products, Legal poststelle@msgiv.brandenburg.de
Brandenburg (zuständige (Brandenburg) responsibility for enforcing the Website: http://
Behörde) following Union law(s): www.msgiv.brandenburg.de
Telephone: +49 331 866 5237
Germany Rhineland- Ministerium für Wirtschaft, Ministry for Economic Affairs, Directive (EU) 2015/2302 on package Adress: Stiftsstraße 9 Mainz 55116
Palatinate Verkehr, Landwirtschaft und Climate Protection, Energy travel and linked travel arrangements, Email: imi@mwvlw.rlp.de Website:
Weinbau (Rheinland-Palz) and Regional Planning Directive 1999/44/EC on the sale of https://mwvlw.rlp.de/de/startseite/
(Rhineland-Palatinate) consumer goods and associated Telephone: +49 6131 16 2525
guarantees, Directive 2002/58/EC on
privacy and electronic
communications, Directive 2002/65/
EC on distance marketing of
Directive 2008/48/EC on credit
agreements for consumers, Directive
residential property, Directive 93/13/
Germany Bremen Die Senatorin für Gesundheit, Regional Health Authority Directive 2001/83/EC on medicinal Adress: Contrescarpe 72 Bremen
Frauen und Verbraucherschutz (Bremen) products for human use, Legal 28195 Email:
responsibility for enforcing the imi@gesundheit.bremen.de
www.gesundheit.bremen.de
Telephone: +49 421 3614093
Germany North Bezirksregierung Düsseldorf Duesseldorf District Authority Directive (EU) 2015/2302 on package Adress: Cecilienallee 2 Düsseldorf
Rhine- (North Rhine-Westphalia) travel and linked travel arrangements, 40474 Email:
Westphali Directive 1999/44/EC on the sale of Dez24.Heilberufe@brd.nrw.de
a consumer goods and associated Website: http://www.brd.nrw.de
guarantees, Directive 2000/31/EC on Telephone: +49 211 475 0
timeshare, long-term holiday product,
resale and exchange contracts,
portability of online content services
Germany Berlin Landesamt für Gesundheit und Regional office for health and Directive 2001/83/EC on medicinal Adress: Turmstraße 21 Berlin 10559
Soziales Berlin social affairs (Berlin) products for human use, Legal Email:
responsibility for enforcing the regine.behnke@lageso.berlin.de
following Union law(s): Website: http://www.berlin.de/
SenGesSozV/lageso/index
Telephone: +49 30 90229 2120
Germany Hesse Regierungspräsidium Darmstadt, Darmstadt regional Directive 2001/83/EC on medicinal Adress: Luisenplatz 2 Darmstadt
Abteilung II Gesundheit, Government Office (Hesse) products for human use, Legal 64283 Email:
Integration und Ausländerrecht responsibility for enforcing the poststelle@rpda.hessen.de
following Union law(s): Website: http://www.rp-
darmstadt.hessen.de Telephone:
+49 6151120
Germany Rhineland- Landesamt für Soziales, Jugend Regional authority for social Directive 2001/83/EC on medicinal Adress: Rheinallee 97-101 Mainz
Palatinate und Versorgung (Rheinland-Pfalz) affairs, youth and care (health products for human use, Legal 55118 Email: BA-FD@lsjv.rlp.de
professions) (Rhineland- responsibility for enforcing the Website: Telephone: +49
Palatinate) following Union law(s): 61319670
Germany Thuringia Thüringer Landesamt für Competent authority in Directive 2001/83/EC on medicinal Adress: Tennstedter Straße 8/9 Bad
Verbraucherschutz Thuringia for the products for human use, Legal Langensalza 99947 Email:
administration of recognition responsibility for enforcing the Abteilung2@tlv.thueringen.de
and occupation permissions following Union law(s): Website: http://www.tlv-
for veterinary surgeons thueringen.de Telephone: +49
(Thuringia) 361 57381200
Germany Saarland Ministerium fuer Wirtschaft und Ministry of Economy, EU Directive (EU) 2015/2302 on package Adress: Am Tummelplatz 7
Wissenschaft Saarland Services Directive travel and linked travel arrangements, Saarbrücken 66117 Email:
Department (Saarland) Directive 1999/44/EC on the sale of imi@wirtschaft.saarland.de
consumer goods and associated Website: Telephone: +49 681 501
guarantees, Directive 2000/31/EC on 2621
2002/58/EC on privacy and electronic
rights, Directive 93/13/EEC on unfair
terms in consumer contracts,
Germany Berlin Senatsverwaltung für Wirtschaft, Economic administration Directive 98/6/EC on consumer Adress: Martin-Luther-Straße 105
Energie und Betriebe (SDIMIC) Berlin (European affairs) protection in the indication of the Berlin 10825 Email:
(Berlin) (SDIMIC) prices of products, Legal imi@senweb.berlin.de Website:
responsibility for enforcing the http://www.berlin.de/sen/wtf/
following Union law(s): index.html Telephone: +49 30
9013 0
Germany Brandenbu Landesamt für Arbeitsschutz, Regional authority for health Directive 2001/83/EC on medicinal Adress: Wünsdorfer Platz 3 Zossen
rg Verbraucherschutz und and safety at work, consumer products for human use, Legal 15806 Email:
Gesundheit, Abteilung Gesundheit protection and health (LAVG) responsibility for enforcing the sebastian.paul@lavg.brandenburg.
(LAVG) - Zossen (Brandenburg) following Union law(s): de Website: http://
www.lavg.brandenburg.de
Telephone: +49 331 8683 810
Germany Bundesamt für Justiz (BfJ) Federal Office of Justice Directive (EU) 2015/2302 on package Adress: Adenauerallee 99-103 Bonn
travel and linked travel arrangements, 53113 Email:
Directive 1999/44/EC on the sale of poststelle@bfj.bund.de Website:
consumer goods and associated http://www.bundesjustizamt.de
guarantees, Directive 2000/31/EC on Telephone: +49 22899 410 40
contracts, Legal responsibility for
enforcing the following Union law(s):,
common air services rules in the
Community, Regulation (EC) No
1107/2006 on disabled persons' and
persons with reduced mobility's rights
when travelling by air, Regulation (EU)
2017/1128 on cross-border portability
of online content services, Regulation
Germany Baden- Ministerium für Wirtschaft, Arbeit Ministry of Economy (Baden- Directive 98/6/EC on consumer Adress: Schlossplatz 4 - Neues
Wurttembe und Wohnungsbau Baden- Wuerttemberg) protection in the indication of the Schloss Stuttgart 70173 Email:
rg Württemberg prices of products, Legal DIMIC@wm.bwl.de Website: http://
responsibility for enforcing the wm.baden-wuerttemberg.de
Germany Baden- Staatsministerium Baden- State Ministry (Baden- Directive 2010/13/EU on audiovisual Adress: Richard-Wagner-Str. 15
Wurttembe Württemberg Wuerttemberg) media services, Legal responsibility Stuttgart 70184 Email:
rg for enforcing the following Union poststelle@stm.bwl.de Website:
law(s): http://www.stm.baden-
wuerttemberg.de Telephone: +49
711 2153 0
Germany Mecklenbu Medienanstalt Mecklenburg- Directive 2006/114/EC on misleading Adress: Bleicherufer 1 Schwerin
rg-Western Vorpommern and comparative advertising, Directive 19053 Email: info@medienanstalt-
Pomerania 2010/13/EU on audiovisual media mv.de Website: http://
services, Legal responsibility for www.medienanstalt-mv.de
enforcing the following Union law(s): Telephone: 0049 385 558 81 12
Germany Rhineland- Staatskanzlei Rheinland-Pfalz Directive 2010/13/EU on audiovisual Adress: Peter-Altmeier-Allee 1

Palatinate media services, Legal responsibility Mainz 55116 Email:
for enforcing the following Union medienreferat@stk.rlp.de Website:
law(s): https://www.rlp.de/de/
landesregierung/staatskanzlei/
Telephone: +49 6131 16 4711
Germany Hesse Hessische Staatskanzlei Directive 2010/13/EU on audiovisual Adress: Georg-August-Zinn-Str. 1

media services, Legal responsibility Wiesbaden 65183 Email:
for enforcing the following Union info@stk.hessen.de Website:
law(s): https://staatskanzlei.hessen.de/
Telephone: +49 611 320
Germany North Staatskanzlei des Landes Directive 2010/13/EU on audiovisual Adress: P.O. Box Düsseldorf 40190
Rhine- Nordrhei-Westphalen media services, Legal responsibility Email:
Westphali for enforcing the following Union ministerpraesident@stk.nrw.de
a law(s): Website: https://www.land.nrw/de/
landesregierung/
ministerpraesident/staatskanzlei
Telephone: +49 (0) 211 837-1001
Germany Saarland Staatskanzlei des Saarlandes Directive 2010/13/EU on audiovisual Adress: Am Ludwigsplatz 14
media services, Legal responsibility Saarbrücken 66117 Email:
for enforcing the following Union kontakt@staatskanzlei.saarland.de
law(s): Website: Telephone: +49 681 501
00
Germany Saxony Sächsische Landesanstalt für Directive 2010/13/EU on audiovisual Adress: Ferdinand-Lasalle-Straße
privaten Rundfunk und neue media services, Legal responsibility 21 Leipzig 04109 Email: info@slm-
Medien (SLM) for enforcing the following Union online.de Website: https://
law(s): www.slm-online.de Telephone:
+49 341 22 59 0
Germany Mecklenbu Ministerium für Wirtschaft, Arbeit Ministry of Economics, Directive 98/6/EC on consumer Adress: Johannes-Stelling-Str. 14
rg-Western und Gesundheit Mecklenburg- Construction and Tourism protection in the indication of the Schwerin 19053 Email:
Pomerania Vorpommern (SDIMIC) (SDIMIC) (Mecklenburg- prices of products, Legal sdimic@wm.mv-regierung.de
Vorpommern/Western responsibility for enforcing the Website: http://www.wm.mv-
Pomerania) following Union law(s): regierung.de Telephone: +49 385
588 0
Germany Saxony- Ministerium für Arbeit, Soziales Ministry of Health (Saxony- Directive 2001/83/EC on medicinal Adress: Turmschanzenstr. 25
Anhalt und Integration des Landes Anhalt) products for human use, Legal Magdeburg 39114 Email:
Sachsen-Anhalt responsibility for enforcing the imi@ms.sachsen-anhalt.de
following Union law(s): Website: http://www.ms.sachsen-
anhalt.de Telephone: +49 391
56701
Germany Lower Niedersächsisches Ministerium Ministry of Economy, Labour Directive (EU) 2015/2302 on package Adress: Friedrichswall 1 Hannover
Saxony für Wirtschaft, Arbeit und Verkehr and Transport (SDIMIC) travel and linked travel arrangements, 30159 Email:
(SDIMIC) (Lower Saxony) Directive 2002/65/EC on distance sdimic.imi@mw.niedersachsen.de
marketing of consumer financial Website: Telephone: +49 511 120
services, Directive 2005/29/EC on 0
unfair commercial practices, Directive
residential property, Legal
and obligations, Regulation (EU) No
1177/2010 on passengers' rights
and coach transport
Germany Saarland Ministerium für Soziales, Directive 2001/83/EC on medicinal Adress: Franz-Josef-Röder-Straße
Gesundheit, Frauen und Familie products for human use, Legal 23 Saarbrücken 66119 Email:
des Saarlandes responsibility for enforcing the presse@soziales.saarland.de
following Union law(s): Website: https://www.saarland.de/
msgff/DE/home/home_node.html
Telephone: +49 681 501 3097
Germany Bremen Senatorin für Wirtschaft Arbeit Senator for Economic Affairs Directive 98/6/EC on consumer Adress: Zweite Schlachtpforte 3
und Europa (SDIMIC) (Bremen) protection in the indication of the Bremen 28195 Email:
prices of products, Legal office@wah.bremen.de Website:
responsibility for enforcing the http://www.wirtschaft.bremen.de
Germany Hamburg Behörde für Wirtschaft und Ministry for Economic and Directive 98/6/EC on consumer Adress: Alter Steinweg 4 Hamburg
Innovation (SDIMIC) Labour Affairs (Hamburg) protection in the indication of the 20459 Email: IMI-DIMIC-
prices of products, Legal HAMBURG@bwi.hamburg.de
responsibility for enforcing the Website: http://www.hamburg.de/
following Union law(s): bwi/ Telephone: +49 40 42841
1383
Germany Bremen Senatskanzlei Bremen Directive 2010/13/EU on audiovisual Adress: Am Markt 21 Bremen 28195
media services, Legal responsibility Email: office@sk.bremen.de
for enforcing the following Union Website: https://
law(s): www.rathaus.bremen.de/
senatskanzlei-736 Telephone:
+49 421 361 6132
Germany Schleswig- Staatskanzlei Schleswig-Holstein Directive 2010/13/EU on audiovisual Adress: Duesternbrooker Weg 104
Holstein media services, Legal responsibility Kiel 24105 Email:
for enforcing the following Union Landesportal@stk.landsh.de
law(s): Website: http://www.schleswig-
holstein.de Telephone: +49 431
9880
Germany Baden- Landesanstalt für Kommunikation Directive 2000/31/EC on electronic Adress: Reinsburgstraße 27
Wurttembe commerce, Directive 2010/13/EU on Stuttgart 70178 Email: info@lfk.de
rg audiovisual media services, Legal Website: https://www.lfk.de/
responsibility for enforcing the Telephone: +49 711 66991 0
Germany Schleswig- Ministerium für Wirtschaft, Directive 98/6/EC on consumer Adress: Düsternbrooker Weg 94 Kiel
Holstein Verkehr, Arbeit, Technologie und protection in the indication of the 24105 Email:
Tourismus des Landes Schleswig- prices of products, Legal poststelle@wimi.landsh.de
Holstein responsibility for enforcing the Website: https://
following Union law(s): www.schleswigholstein.de/DE/
Landesregierung/VII/Kontakt/
kontakt_node.html Telephone:
+49 431 988 0
Germany Mecklenbu Landesamt für Gesundheit und Directive 2001/83/EC on medicinal Adress: Wismarsche Straße 298
rg-Western Soziales (Mecklenburg- products for human use, Legal Schwerin 19055 Email:
Pomerania Vorpommern) responsibility for enforcing the poststelle.amuest@lagus.mv-
following Union law(s): regierung.de Website: https://
www.lagus.mv-regierung.de/
Telephone: +49 385 588 59380
Germany Saxony Sächsische Staatskanzlei Directive 2001/83/EC on medicinal Adress: Archivstraße 1 Dresden
products for human use, Legal 01097 Email: info@sk.sachsen.de
following Union law(s): www.sk.sachsen.de/ Telephone:
+49 351 564 0
Germany Saarland Landesmedienanstalt Saarland Directive 2001/83/EC on medicinal Adress: Nell-Breuning-Allee 6

products for human use, Legal Saarbrücken 66115 Email:
responsibility for enforcing the info@lmsaar.de Website: http://
following Union law(s): www.lmsaar.de Telephone: +49
681 389880
Germany North Landesanstalt für Medien Directive 2000/31/EC on electronic Adress: Postfach 103443
Rhine- Nordrhein-Westphalen commerce, Directive 2010/13/EU on Düsseldorf 40025 Email:
Westphali audiovisual media services, Legal info@medienanstalt-nrw.de
a responsibility for enforcing the Website: https://
following Union law(s): www.medienanstalt-nrw.de/
Telephone: +49 211 77 00 70
Germany Hesse Landesanstalt für privaten Directive 2010/13/EU on audiovisual Adress: Wilhelmshöher Allee 262
Rundfunk und neue Medien (LPR media services, Legal responsibility Kassel 34131 Email: lpr@lpr-
Hessen) for enforcing the following Union hessen.de Website: Telephone:
law(s): +49 561 935 86 0
Greece Υπουργείο Τουρισμού Ministry of Tourism Directive (EU) 2015/2302 on package Adress: Λεωφόρος Αμαλίας 12
travel and linked travel arrangements, Αθήνα 10557 Email:
Legal responsibility for enforcing the mailbox@mintour.gr Website:
following Union law(s): http://www.mintour.gov.gr/
Telephone: +30 210 3736340, 210
3736117, 210 3736346, 210
3736115, 210 3736089
Greece Εθνικός Οργανισμός Φαρμάκων Directive 2001/83/EC on medicinal Adress: 284 Mesogeion Av.e Athens
products for human use, Legal 155 62 Email: relation@eof.gr
responsibility for enforcing the Website: http://www.eof.gr
following Union law(s): Telephone: +30 213 20 40 281
Greece ΔΙΕΥΘΥΝΣΗ ΠΡΟΣΤΑΣΙΑΣ Directive 1999/44/EC on the sale of Adress: KANIGGOS SQ ATHENS
ΚΑΤΑΝΑΛΩΤΗ consumer goods and associated 101081 Email: 1520@efpolis.gr
guarantees, Directive 2000/31/EC on Website: http://www.mindev.gov.gr
electronic commerce, Directive Telephone: +30 210 3893367, +30
2002/65/EC on distance marketing of 210 3893546
consumer ODR
Greece ΥΠΟΥΡΓΕΙΟ ΝΑΥΤΙΛΙΑΣ & Legal responsibility for enforcing the Adress: ΑΚΤΗ ΒΑΣΙΛΕΙΑΔΗ ΠΥΛΗ
ΝΗΣΙΩΤΙΚΗΣ ΠΟΛΙΤΙΚΗΣ/ following Union law(s):, Regulation Ε1-Ε2 ΠΕΙΡΑΙΑΣ 18510 Email:
ΑΡΧΗΓΕΙΟ ΛΣ-ΕΛ.ΑΚΤ/ΔΘΣ (EU) No 1177/2010 on passengers' dths@hcg.gr Website: https://
rights when travelling by sea and www.hcg.gr Telephone: +30 213
inland waterway 1371167
Greece ΕΘΝΙΚΟ ΣΥΜΒΟΥΛΙΟ Directive 2010/13/EU on audiovisual Adress: ΠΑΝΕΠΙΣΤΗΜΙΟΥ ΚΑΙ

ΡΑΔΙΟΤΗΛΕΟΡΑΣΗΣ media services, Legal responsibility ΑΜΕΡΙΚΗΣ 5 ΑΘΗΝΑ 10564 Email:
for enforcing the following Union ncrtv@otenet.gr Website: http://
law(s): www.esr.gr Telephone: +30
2131502390
Greece ΓΕΝΙΚΗ ΓΡΑΜΜΑΤΕΙΑ Directive 2014/92/EU on the Adress: ΝΙΚΗΣ 5-7 ΑΘΗΝΑ 10563
ΟΙΚΟΝΟΜΙΚΗΣ ΠΟΛΙΤΙΚΗΣ comparability of fees related to Email: mcdf@mnec.gr Website:
ΓΕΝΙΚΗ ΔΙΕΥΘΥΝΣΗ payment accounts, Legal Telephone: +30 2103332778
ΟΙΚΟΝΟΜΙΚΗΣ ΠΟΛΙΤΙΚΗΣ responsibility for enforcing the
ΔΙΕΥΘΥΝΣΗ following Union law(s):
ΧΡΗΜΑΤΟΟΙΚΟΝΟΜΙΚΗΣ
ΠΟΛΙΤΙΚΗΣ
Greece ΥΠΗΡΕΣΙΑ ΠΟΛΙΤΙΚΗΣ Legal responsibility for enforcing the Adress: ΛΕΟΝΤΟΣ 4 ΚΑΙ
ΑΕΡΟΠΟΡΙΑΣ following Union law(s):, Regulation ΕΛΕΥΘΕΡΙΑΣ ΑΘΗΝΑ 16452 Email:
(EC) No 261/2004 on denied boarding d1d@hcaa.gr Website:
and of cancellation or long delay of Telephone: +30 2109973162, +30
flights 2109973156, +30 2109973163
Greece ΤΡΑΠΕΖΑ ΤΗΣ ΕΛΛΑΔΟΣ Directive 2014/17/EU on credit Adress: EL. VENIZELOU 21 ATHENS
agreements for consumers for 10250 Email:
residential property, Directive dep.bankingsupervision@bankofgre
2014/92/EU on the comparability of ece.gr Website: https://
fees related to payment accounts, www.bankofgreece.gr Telephone:
Legal responsibility for enforcing the +30 210 3201111
Hungary Magyar Nemzeti Bank Financial Supervisory Directive 2002/65/EC on distance Adress: Szabadság tér 9. Budapest
Authority marketing of consumer financial 1054 Email:
services, Directive 2005/29/EC on ugyfelszolgalat@mnb.hu Website:
unfair commercial practices, Directive http://www.mnb.hu/ Telephone:
2008/48/EC on credit agreements for +36 1 428 2600
Hungary Innovációs és Technológiai National Transport Authority Legal responsibility for enforcing the Adress: Teréz körút 38 Budapest
Minisztérium (közlekedés) following Union law(s):, Regulation H-1066 Email:
(EC) No 1371/2007 on rail passengers' vasut.nsa@itm.gov.hu Website:
rights and obligations, Regulation (EU) http://www.kormany.hu/hu/
No 181/2011 on passengers' rights in nemzeti-fejlesztesi-miniszterium
bus and coach transport Telephone: +36 13731442
Hungary Gazdasági Versenyhivatal (GVH) Hungarian Competition Directive 2005/29/EC on unfair Adress: Alkotmány utca 5.
Authority (GVH) commercial practices, Directive Budapest 1054 Email:
2006/114/EC on misleading and ugyfelszolgalat@gvh.hu Website:
comparative advertising, Legal http://www.gvh.hu Telephone:
responsibility for enforcing the +36 1 472 8933
Hungary Budapest Főváros Directive (EU) 2015/2302 on package Adress: Sas utca 19. Budapest
Kormányhivatala travel and linked travel arrangements, 1051 Email:
Fogyasztóvédelmi Főosztály Directive 1999/44/EC on the sale of fogyved_kmf_budapest@bfkh.gov.h
consumer goods and associated u Website: http://
guarantees, Directive 2000/31/EC on www.kormanyhivatal.hu/hu/
electronic commerce, Directive budapest/szervezeti-egyseg/
2001/83/EC on medicinal products for fogyasztovedelmi-foosztaly-2017
human use, Directive 2005/29/EC on Telephone: +36 1 450 2598
unfair commercial practices, Directive
2008/122/EC on timeshare, long-term
holiday product, resale and exchange
Hungary Pest Megyei Kormányhivatal Government Office for Pest Legal responsibility for enforcing the Adress: Váci utca 62-64. Budapest
County (Budapest) following Union law(s):, Regulation 1056 Email: hivatal@kmrkh.hu
(EU) 2017/1128 on cross-border Website: http://www.kmrkh.hu
portability of online content services Telephone: +36 1 235 1700
Hungary Nemzeti Média- és Hírközlési National Media and Directive 2002/58/EC on privacy and Adress: Ostrom u. 23-25 / Visegrádi
Hatóság (NMHH) Infocommunications electronic communications, Directive u. 106. Budapest 1015 / 1033
Authority (NMHH) 2005/29/EC on unfair commercial Email: info@nmhh.hu Website:
practices, Directive 2010/13/EU on http://nmhh.hu Telephone: +36 1
audiovisual media services, Legal 457 7908
Iceland Samgöngustofa Legal responsibility for enforcing the Adress: Armuli 2 Reykjavik 108
following Union law(s):, Regulation Email: icetra@icetra.is Website:
(EC) No 1008/2008 on common air https://www.icetra.is/ Telephone:
services rules in the Community, +354 4806000
Ireland Broadcasting Authority of Ireland, Directive 2010/13/EU on audiovisual Adress: 2-5 Warrington Place Dublin
Údarás Craolacháin na hÉireann media services, Legal responsibility D02 XP29 Email: info@bai.ie
for enforcing the following Union Website: http://www.bai.ie
law(s): Telephone: +353 1 6441200
Ireland An Coimisiún um Rialáil Eitilíochta, Aviation Regulator Directive (EU) 2015/2302 on package Adress: 3rd Floor Alexandra House,
Commission for Aviation travel and linked travel arrangements, 6 Earlsfort Terrace Dublin D02W773
Regulation Legal responsibility for enforcing the Email: info@aviationreg.ie Website:
following Union law(s):, Regulation https://www.aviationreg.ie
(EC) No 1008/2008 on common air Telephone: +353 1 661 1700
Ireland An tÚdarás Rialála Táirgí Sláinte, Directive 2001/83/EC on medicinal Adress: Kevin O'Malley House,
Health Products Regulatory products for human use, Legal Earlsfort Centre, Earlsfort Terrace
Authority responsibility for enforcing the Dublin D02XP77 Email:
following Union law(s): info@hpra.ie Website: https://
www.hpra.ie/ Telephone: +353 1
676 4971
Ireland National Transport Authority, Legal responsibility for enforcing the Adress: Dún Scéine, Harcourt Lane
Údarás Náisiúnta Iompair following Union law(s):, Regulation Dublin D02WT20 Email:
(EC) No 1371/2007 on rail passengers' info@nationaltransport.ie Website:
rights and obligations, Regulation (EU) https://www.nationaltransport.ie/
No 1177/2010 on passengers' rights Telephone: +353 1 879 8300
and coach transport
Ireland Banc Ceannais na hÉireann, Directive 2002/65/EC on distance Adress: PO BOX 559, New Wrapping
Central Bank of Ireland marketing of consumer financial Street, North Wall Quay Dublin 1
services, Directive 2008/48/EC on D01 F7X3 Email:
credit agreements for consumers, enquiries@centralbank.ie Website:
Directive 2014/17/EU on credit https://www.centralbank.ie/
agreements for consumers for Telephone: +353 1 224 6000
Ireland Comisiún Consanta Sonraí, Data SA Ireland (Data Protection Directive 2002/58/EC on privacy and Adress: 21 Fitzwilliam Square
Protection Commission (DPC) Commission (DPC)) electronic communications, Legal Dublin D02 RD28 Email:
responsibility for enforcing the info@dataprotection.ie Website:
following Union law(s): https://www.dataprotection.ie
Telephone: +353 761 104 800
Ireland Coimisiun um Rialail Cumarsaide, Commission for Directive 2002/58/EC on privacy and Adress: Block DEF, Irish Life Centre
Commission for Communications Communications Regulation electronic communications, Directive Dublin 1 Lower Abbey Street Email:
Regulation 2011/83/EU on consumer rights, IMI_notifications@comreg.ie
Directive 93/13/EEC on unfair terms in Website: http://www.comreg.ie
consumer contracts, Legal Telephone: +353 1 8049600
Italy Autorità di Regolazione dei Autorità di Regolazione dei Legal responsibility for enforcing the Adress: Via Nizza 230 Torino 10126
Trasporti - ART Trasporti - ART following Union law(s):, Regulation Email: segreteria@autorita-
(EC) No 1371/2007 on rail passengers' trasporti.it Website: https://
rights and obligations, Regulation (EU) www.autorita-trasporti.it/
No 1177/2010 on passengers' rights Telephone: +39 011 19212503
and coach transport
Italy Istituto per la Vigilanza sulle Institute for the Supervision Directive (EU) 2015/2302 on package Adress: Via del Quirinale, 21 Rome
Assicurazioni (IVASS) of Insurance (IVASS) travel and linked travel arrangements, 00187 Email: scrivi@ivass.it
Directive 1999/44/EC on the sale of Website: https://www.ivass.it/
consumer goods and associated Telephone: +39 06 421331
internal market, Directive 2013/11/EU
on consumer ADR, Directive 93/13/
consumer ODR
Italy Ente Nazionale per l'Aviazione Italian Civil Aviation Authority Legal responsibility for enforcing the Adress: Via Castro Pretorio 118
Civile (ENAC) (ENAC) following Union law(s):, Regulation Rome 00185 Email:
(EC) No 261/2004 on denied boarding cartadiritti@enac.gov.it Website:
and of cancellation or long delay of https://www.enac.gov.it/
flights, Regulation (EU) 2017/1128 on Telephone: +39 06445966348
cross-border portability of online
content services
Italy Commissione Nazionale per le National Commission for Directive 2000/31/EC on electronic Adress: Via G. B. Martini, 3 Rome
Società e la Borsa (CONSOB) Companies and the Stock commerce, Directive 2002/65/EC on 00198 Email:
Exchange - Italian market distance marketing of consumer consob@pec.consob.it Website:
supervisory authority financial services, Directive 2013/11/ http://www.consob.it Telephone:
(CONSOB) EU on consumer ADR, Legal +39 06 84771
Italy Banca d’Italia Bank of Italy (National central Directive 2000/31/EC on electronic Adress: Via Nazionale 91 Roma
bank, national supervisory commerce, Directive 2002/65/EC on 00184 Email: email@bancaditalia.it
and resolution authority) distance marketing of consumer Website: https://
financial services, Directive 2008/48/ www.bancaditalia.it Telephone:
EC on credit agreements for +39 0647921
Italy Agenzia Italiana del Farmaco Italian Medicines Agency Directive 2001/83/EC on medicinal Adress: Via del Tritone 181 Roma
(AIFA) (AIFA) products for human use, Legal 00187 Email:
responsibility for enforcing the protocollo@pec.aifa.gov.it Website:
following Union law(s): https://www.aifa.gov.it
Telephone: +39 06 5978401
Italy Centro per i Diritti del Cittadino Centre for the Citizen rights Directive (EU) 2015/2302 on package Adress: Via Giuseppe Belluzzo 1
(CODICI) (CODICI) travel and linked travel arrangements, Roma 00149 Email:
Directive 1999/44/EC on the sale of segreteria_nazionale@codici.org
consumer goods and associated Website: https://codici.org/
guarantees, Directive 2000/31/EC on Telephone: +39 06 55 30 18 08
audiovisual media services, Directive
consumer ODR
Italy Autorità per le Garanzie nelle Authority for Directive 2000/31/EC on electronic Adress: Isonzo 21B Roma 00186
Comunicazioni (AGCOM) Communications (AGCOM) commerce, Directive 2010/13/EU on Email: DCA@AGCOM.IT Website:
audiovisual media services, Legal https://www.agcom.it/
responsibility for enforcing the Telephone: +39 06 69644296
portability of online content services
Italy Garante per la protezione dei dati SA Italy (Supervisor for the Directive 2002/58/EC on privacy and Adress: Piazza Venezia 11 Rome
personali Protection of Personal Data) electronic communications, Legal 00187 Email: imi@gpdp.it Website:
responsibility for enforcing the http://www.gpdp.it Telephone:
following Union law(s): +39 06696771
Italy Autorità Garante della Italian Competition Authority Directive 2000/31/EC on electronic Adress: Piazza G. Verdi 6a Roma
Concorrenza e del Mercato commerce, Directive 2005/29/EC on 00198 Email: dgtc@agcm.it
unfair commercial practices, Directive Website: http://www.agcm.it
2006/114/EC on misleading and Telephone: +39 06 85821 860
internal market, Directive 2011/83/EU
on consumer rights, Directive
2013/11/EU on consumer ADR,
geo-blocking, Regulation (EU) No
524/2013 on consumer ODR
Latvia Nacionālā elektronisko National Electronic Mass Directive 2010/13/EU on audiovisual Adress: Doma laukums 8A Riga
plašsaziņas līdzekļu padome Media Council of Latvia media services, Legal responsibility LV-1939 Email:
(NEPLP) (NEPLP) for enforcing the following Union neplpadome@neplpadome.lv
law(s): Website: http://www.neplpadome.lv
Telephone: +371 67 221 848
Latvia Veselības inspekcija Health Inspectorate Directive 2001/83/EC on medicinal Adress: Klijānu iela 7 Rīga LV-1012
products for human use, Directive Email: vi@vi.gov.lv Website: http://
2005/29/EC on unfair commercial www.vi.gov.lv Telephone: +371
practices, Legal responsibility for 27802823
enforcing the following Union law(s):
Lithuania Lietuvos transporto saugos State Road Transport Legal responsibility for enforcing the Adress: Švitrigailos g. 42 Vilnius
administracija Inspectorate (under the following Union law(s):, Regulation LT-03209 Email: ltsa@ltsa.lrv.lt
Ministry of Transport and (EC) No 1008/2008 on common air Website: https://ltsa.lrv.lt/
Communications) services rules in the Community, Telephone: +370 5 278 5601
Lithuania Lietuvos bankas Directive 2002/65/EC on distance Adress: Gedimino pr. 6 Vilnius
marketing of consumer financial 01103 Email: info@lb.lt Website:
services, Directive 2008/48/EC on https://www.lb.lt/ Telephone:
credit agreements for consumers, +370 5 268 0029
Lithuania Valstybinė vaistų kontrolės State Medicines Control Directive 2001/83/EC on medicinal Adress: Žirmūnų g. 139A Vilnius
tarnyba prie Lietuvos Respublikos Agency products for human use, Legal LT-09120 Email: vvkt@vvkt.lt
sveikatos apsaugos ministerijos responsibility for enforcing the Website: https://www.vvkt.lt/
following Union law(s): Telephone: +370 5 263 92 64
Lithuania Lietuvos radijo ir televizijos Directive 2010/13/EU on audiovisual Adress: Šeimyniškių g. 3A Vilnius
komisija media services, Legal responsibility LT-09312 Email: lrtk@rtk.lt
for enforcing the following Union Website: https://www.rtk.lt/
law(s): Telephone: +370 5 233 0660
Lithuania Informacinės visuomenės plėtros Information Society Directive 2000/31/EC on electronic Adress: Gediminas av. 7 Vilnius
komitetas Development Committee commerce, Legal responsibility for LT-01103 Email: info@ivpk.lt
under the Ministry of enforcing the following Union law(s): Website: https://ivpk.lrv.lt/
Transport and Telephone: +370 5 266 51 61
Communications
Luxembourg Commission nationale pour la SA Luxembourg (National Directive 2002/58/EC on privacy and Adress: 1, avenue du Rock’n’Roll
protection des données Grand- Commission for Data electronic communications, Legal Esch-sur-Alzette L-4361 Email:
Duché de Luxembourg (CNPD), Protection (CNPD )) responsibility for enforcing the cooperation@cnpd.lu Website:
Nationale Kommission für following Union law(s): http://www.cnpd.lu Telephone:
Datenschutz Großherzogtum +352 26 10 60 1
Luxemburg (CNPD)
Luxembourg Commission de surveillance du Directive 2000/31/EC on electronic Adress: 283, route d'Arlon
secteur financier commerce, Directive 2002/65/EC on Luxembourg L-1150 Email:
distance marketing of consumer direction@cssf.lu Website: https://
financial services, Directive 2005/29/ www.cssf.lu Telephone: +352 26
EC on unfair commercial practices, 25 1 1
Directive 2006/114/EC on misleading
and comparative advertising, Directive
consumer ODR
Malta L-Awtorità Maltija tat-Turiżmu, MTA - Malta Tourism Directive (EU) 2015/2302 on package Adress: Auberge D'Italie, Merchants
Malta Tourism Authority Authority travel and linked travel arrangements, Street Valletta VLT 1170 Email:
Directive 2008/122/EC on timeshare, info@visitmalta.com Website:
long-term holiday product, resale and http://www.visitmalta.com
exchange contracts, Legal Telephone: +356 21224444
Malta Awtorita' ta' Malta dwar il- Malta Communications Directive 2000/31/EC on electronic Adress: Valletta Waterfront, Xatt ta'
Komunikazzjoni, Malta Authority commerce, Legal responsibility for Pinto Floriana FRN 1913 Email:
Communications Authority enforcing the following Union law(s):, authorisations@mca.org.mt
Regulation (EU) 2017/1128 on cross- Website: http://www.mca.org.mt
border portability of online content Telephone: +356 21336840
addressing unjustified geo-blocking
Malta Consumer Affairs Council, Kunsill Directive 2013/11/EU on consumer Adress: Mizzi House, National
għall-Affarijiet tal-Konsumatur ADR, Legal responsibility for enforcing Road, Blata l-Bajda Blata l-Bajda
the following Union law(s): HMR 9010 Email:
cacouncil@gov.mt Website: http://
www.consumeraffairscouncil.gov.m
t Telephone: +356 23952751
Malta Awtorità dwar il-Mediċini, Malta Directive 2001/83/EC on medicinal Adress: Sir Temi Żammit Buildings,
Medicines Authority products for human use, Legal Malta Life Sciences Park Town*
responsibility for enforcing the San Ġwann Postcode* SĠN 3000
following Union law(s): Email:
info.medicinesauthority@gov.mt
Website: http://
www.medicinesauthority.gov.mt
Telephone: +356 2343 9000
Malta Office of the Information and Data SA Malta (Office of the Directive 2002/58/EC on privacy and Adress: Airways House, High Street
Protection Commissioner Information and Data electronic communications, Legal Sliema SLM 1549 Email: idpc.edpb-
Protection Commissioner) responsibility for enforcing the imi@idpc.org.mt Website: https://
following Union law(s): idpc.org.mt Telephone: +356
2328 7100
Netherlands Inspectie Leefomgeving en Inspectorate for Environment Legal responsibility for enforcing the Adress: Postbus 16191 Den Haag
Transport (ILT) and Transport (ILT/Rail and following Union law(s):, Regulation 2500 BD Email: passenger-
Road Transport) (EC) No 1008/2008 on common air rights@ilent.nl Website: http://
services rules in the Community, www.ilent.nl Telephone: +31 88
Regulation (EC) No 1107/2006 on 489 00 00
Netherlands Inspectie Gezondheidszorg en Health Care Inspectorate Directive 2001/83/EC on medicinal Adress: Postbus 2518 Heerlen 6401
Jeugd (IGJ) - (voorheen Inspectie products for human use, Legal DA Email: meldpunt@igj.nl
voor de Gezondheidszorg (IGZ)) responsibility for enforcing the Website: http://www.igj.nl
Netherlands Stichting Autoriteit Financiële Directive (EU) 2015/2302 on package Adress: Postbus 11723 Amsterdam
Markten travel and linked travel arrangements, 1001GS Email: signalen@afm.nl
Directive 1999/44/EC on the sale of Website: https://www.afm.nl
consumer goods and associated Telephone: +31 20 797 2000
consumer ODR
Portugal Autoridade da Mobilidade e dos Directive 2005/29/EC on unfair Adress: Rua de Santa Apolónia,
Transportes commercial practices, Directive Lisboa 1100-468 Email: geral@amt-
2006/123/EC on services in the autoridade.pt Website: http://
internal market, Directive 2011/83/EU www.amt-autoridade.pt/
on consumer rights, Directive Telephone: +351 211 025 800
(EC) No 1371/2007 on rail passengers'
rights and obligations, Regulation (EU)
2018/302 addressing unjustified geo-
blocking, Regulation (EU) No
and coach transport
Portugal Autoridade de Segurança Food and Economic Safety Directive (EU) 2015/2302 on package Adress: Rua Rodrigo da Fonseca, nº
Alimentar e Económica Authority travel and linked travel arrangements, 73 Lisboa 1269 - 274 Email:
Directive 1999/44/EC on the sale of correio.asae@asae.pt Website:
consumer goods and associated http://www.asae.pt Telephone:
guarantees, Directive 2000/31/EC on +351 21 798 36 00
consumer ADR, Directive 98/6/EC on
Portugal Autoridade Nacional da Aviação Directive 2005/29/EC on unfair Adress: Rua B, Edifício 4 - Aeroporto
Civil commercial practices, Legal Humberto Delgado Lisboa 1749-034
responsibility for enforcing the Email: secretariadopca@anac.pt
following Union law(s):, Regulation Website: https://www.anac.pt
(EC) No 1008/2008 on common air Telephone: +351 21 284 22 26
Portugal ERSAR - Entidade Reguladora dos ERSAR - The Water and Waste Directive 2011/83/EU on consumer Adress: Centro Empresarial Torres
Serviços de Águas e Resíduos Services Regulation Authority rights, Directive 2013/11/EU on de Lisboa - Rua Tomás da Fonseca,
consumer ADR, Legal responsibility Torre G – 8º Lisboa 1600-209
for enforcing the following Union Email: geral@ersar.pt Website:
law(s):, Regulation (EU) No 524/2013 http://www.ersar.pt Telephone:
on consumer ODR +351 210 052 200
Portugal ICP - Autoridade Nacional de ANACOM - National Directive 2000/31/EC on electronic Adress: Av. José Malhoa, 12 Lisboa
Comunicações (ICP-ANACOM) Communications Authority commerce, Directive 2002/58/EC on 1099 - 017 Email: info@anacom.pt
privacy and electronic Website: http://www.anacom.pt
communications, Directive 2005/29/ Telephone: +351 217211000
ADR, Legal responsibility for enforcing
the following Union law(s):
Portugal Inspecção-Geral das Actividades IGAC - General Inspectorate Directive 2000/31/EC on electronic Adress: Praça dos Restauradores,
Culturais (IGAC) of Cultural Activities commerce, Legal responsibility for Palácio Foz, Apartado 2616 Lisboa
enforcing the following Union law(s): 1116-802 Email: igacgeral@igac.pt
Website: http://www.igac.pt
Telephone: +351 213212500
Portugal INFARMED - Autoridade Nacional NFRAMED - National Directive 2001/83/EC on medicinal Adress: Avenida do Brasil, n.º 53
do Medicamento e Produtos de Authority of Medicines and products for human use, Legal Lisboa 1749-004 Email:
Saúde Health Products responsibility for enforcing the infarmed@infarmed.pt Website:
following Union law(s): http://www.infarmed.pt
Telephone: +351 217987100
Portugal Banco de Portugal Bank of Portugal Directive 2000/31/EC on electronic Adress: Rua do Comércio, 148
commerce, Directive 2002/58/EC on Lisboa 1100-150 Email:
privacy and electronic info@bportugal.pt Website: http://
communications, Directive 2002/65/ www.bportugal.pt/ Telephone:
EC on distance marketing of +351 21 313 00 00
Portugal Comissão Nacional de Protecção SA Portugal (National Directive 2002/58/EC on privacy and Adress: Av. D. Carlos I, 134 - 1.º
de Dados (CNPD) Commission for Data electronic communications, Legal LISBOA 1200-651 Email:
Protection (CNPD)) responsibility for enforcing the imi@cnpd.pt Website: https://
following Union law(s): www.cnpd.pt Telephone: +351 21
392 84 00
Portugal Autoridade de Supervisão de Supervisiory Authority for Directive 2000/31/EC on electronic Adress: Av. da República, n.º 76
Seguros e Fundos de Pensões Insurance and Pension Funds commerce, Directive 2002/65/EC on Lisboa 1600-205 Lisboa Email:
(ASF) (ASF) distance marketing of consumer asf@asf.com.pt Website: http://
financial services, Directive 2005/29/ www.asf.com.pt Telephone: +351
EC on unfair commercial practices, 217 903 100
Portugal ERC – Entidade Reguladora para a Directive 2010/13/EU on audiovisual Adress: Avenida 24 de julho, nº58
Comunicação Social media services, Legal responsibility Lisboa 1200-869 Email: info@erc.pt
for enforcing the following Union Website: http://www.erc.pt
law(s): Telephone: +351 210 107 000
Portugal Procuradoria-Geral da República Directive 1999/44/EC on the sale of Adress: Rua da Escola Politécnica,
consumer goods and associated nº 140 Lisboa 1269-269 Email:
guarantees, Directive 93/13/EEC on correio@pgr.pt Website: http://
unfair terms in consumer contracts, www.ministeriopublico.pt
Legal responsibility for enforcing the Telephone: +351 213 975 255
Portugal Entidade Reguladora dos Serviços Directive 2005/29/EC on unfair Adress: Rua Dom Cristóvão da
Energéticos commercial practices, Legal Gama, n.º 1 – 3.º Lisboa 1400-113
responsibility for enforcing the Email: erse@erse.pt Website:
following Union law(s): http://www.erse.pt Telephone:
+351 213 033 200
Portugal Comissão do Mercado de Valores Directive 2002/65/EC on distance Adress: Rua Laura Alves, 4 Lisboa
Mobiliários - CMVM marketing of consumer financial 1050-138 Email: cmvm@cmvm.pt
services, Directive 2005/29/EC on Website: https://www.cmvm.pt/pt/
unfair commercial practices, Directive Pages/home.aspx Telephone:
2006/114/EC on misleading and +351 21 317 70 00
Romania Ministerul Economiei, Energiei si Ministry of Economy Directive (EU) 2015/2302 on package Adress: Calea Victoriei nr. 152
Mediului de Afaceri travel and linked travel arrangements, Bucuresti 010096 Email:
Legal responsibility for enforcing the petitii@economie.gov.ro Website:
following Union law(s):, Regulation http://www.economie.gov.ro/
(EU) No 181/2011 on passengers' Telephone: +40 212025123
Romania Autoritatea Nationala pentru Directive 2011/83/EU on consumer Adress: Strada Delea Nouă nr.2
Administrare si Reglementare in rights, Legal responsibility for Bucuresti 030925 Email:
Comunicatii (ANCOM) enforcing the following Union law(s): ancom@ancom.ro Website:
https://www.ancom.ro/en/
Telephone: +40 372845400
Romania Consiliul Na ionalal Directive 2010/13/EU on audiovisual Adress: Bd. Libertă iinr. 14
Audiovizualului (CNA) media services, Legal responsibility Bucuresti 050706 Email:
for enforcing the following Union cna@cna.ro Website: http://
law(s): www.cna.ro/-English-.html
Telephone: +40 213055356
Romania Ministerul Transporturilor, Ministry of Transport and Legal responsibility for enforcing the Adress: Bd Dinicu Golescu nr. 38
Infrastructurii și Comunica iilor- Infrastructure following Union law(s):, Regulation Bucuresti 010873 Email: IMI@mt.ro
transporturi (EC) No 1008/2008 on common air Website: http://www.mt.gov.ro/
services rules in the Community, web14/ Telephone: +40 21 313 99
Regulation (EC) No 261/2004 on 54
Romania Agenţia Naţională pentru Plăţi şi National Agency for Payment Directive (EU) 2015/2302 on package Adress: Bld. General Gheorghe
Inspecţie Socială (ANPIS) and Social Inspection - travel and linked travel arrangements, Magheru 7 Bucuresti 010322
Competent authority giving Legal responsibility for enforcing the Email: secretariat@mmanpis.ro
accreditation to organisers of following Union law(s):, Regulation Website: http://www.mmanpis.ro
professional adult training (EU) No 1177/2010 on passengers' Telephone: +40 213136047
inland waterway
Romania Autoritatea Naţională de SA Romania (National Directive 2002/58/EC on privacy and Adress: 28-30 BD. GHEORGHE
Supraveghere a Prelucrării Datelor Supervisory Authority For electronic communications, Legal MAGHERU BUCHAREST 010336
cu Caracter Personal Personal Data Processing) responsibility for enforcing the Email: anspdcp@dataprotection.ro
www.dataprotection.ro
Telephone: +40 31 805 9211
Romania Autoritatea Feroviara Romana Legal responsibility for enforcing the Adress: Calea Grivitei nr. 393
(AFER) - Serviciul Supraveghere following Union law(s):, Regulation Bucuresti 010719 Email:
Drepturi Calatori (EC) No 1371/2007 on rail passengers' passengersrights@afer.ro Website:
rights and obligations http://www.afer.ro/documents/
rra.html Telephone: +40
213076852
Romania Inspectoratul General al Politiei Directive 2000/31/EC on electronic Adress: Mihai Voda 6 Bucuresti
Romane - Direc iade Investigare a commerce, Legal responsibility for 050041 Email:
Criminalită iiEconomice (DICE) enforcing the following Union law(s): economic@politiaromana.ro
Website: https://
www.politiaromana.ro/en
Telephone: +40 212082525
Romania Agen iaNa ionalăa Directive 2001/83/EC on medicinal Adress: Aviator Maior Ștefan
Medicamentului și a Dispozitivelor products for human use, Legal Sănătescu 48 Bucuresti 011478
Medicale din România (ANMDMR) responsibility for enforcing the Email: secretariat@anm.ro
following Union law(s): Website: https://www.anm.ro/en/
Telephone: +40 213171100
Romania Inspectoratul de Stat pentru Legal responsibility for enforcing the Adress: B-dul Dinicu Golescu nr.38,
Controlul în Transportul Rutier following Union law(s):, Regulation Bucuresti 010873 Email: relatii-
(I.S.C.T.R) (EU) No 181/2011 on passengers' publice@isctr-mt.ro Website:
rights in bus and coach transport http://www.isctr-mt.ro/
Telephone: +40 213136320
Slovakia Slovenská obchodná inšpekcia Slovak Trade Inspection Directive (EU) 2015/2302 on package Adress: Bajkalská 21/A Bratislava
travel and linked travel arrangements, 27 827 99 Email: imi@soi.sk
Directive 1999/44/EC on the sale of Website: http://www.soi.sk
consumer goods and associated Telephone: +421 2 5827 2131
ADR, Directive 93/13/EEC on unfair
terms in consumer contracts,
consumer ODR
Slovakia Úrad pre reguláciu sieťových Regulatory Office for Network Directive 2005/29/EC on unfair Adress: Bajkalská 27 Bratislava 27
odvetví Industries commercial practices, Directive 820 07 Email: info@urso.gov.sk
2011/83/EU on consumer rights, Website: https://www.urso.gov.sk
Directive 2013/11/EU on consumer Telephone: +421 2 581 004 11
ADR, Legal responsibility for enforcing
the following Union law(s):, Regulation
Slovakia Úrad verejného zdravotníctva SR Public Health Authority of the Directive 2005/29/EC on unfair Adress: Trnavská cesta 52
Slovak Republic commercial practices, Directive Bratislava 826 45 Email:
2006/114/EC on misleading and uvzsr@uvzsr.sk Website: http://
comparative advertising, Directive www.uvzsr.sk Telephone: +421 2
2011/83/EU on consumer rights, 49284111
Slovakia Štátna veterinárna a potravinová State Veterinary and Food Directive 2005/29/EC on unfair Adress: Botanická č. 17 Bratislava
správa SR Administration of the Slovak commercial practices, Directive 842 13 Email:
Republic 2011/83/EU on consumer rights, sekretariatUR@svps.sk Website:
Legal responsibility for enforcing the http://www.svps.sk Telephone:
following Union law(s): +421 2 602 57 212
Slovakia Rada pre vysielanie a retransmisiu Council for Broadcasting and Directive 2010/13/EU on audiovisual Adress: Palisády 36 Bratislava
Retransmission media services, Legal responsibility 81106 Email: office@rvr.sk
for enforcing the following Union Website: http://rvr.sk Telephone:
law(s): +421 2 20 90 65 00
Slovakia Národná banka Slovenska National Bank of Slovakia Directive 2000/31/EC on electronic Adress: Imricha Karvaša 1
commerce, Directive 2002/65/EC on Bratislava 81325 Email:
distance marketing of consumer cpc@nbs.sk Website: https://
financial services, Directive 2005/29/ www.nbs.sk/en/home Telephone:
EC on unfair commercial practices, +421 2 5787 1111
Slovakia Úrad pre reguláciu elektronických Regulatory Authority for Directive 2002/58/EC on privacy and Adress: Továrenská 7 Bratislava
komunikácií a poštových služieb Electronic Communications electronic communications, Directive 828 55 Email:
and Postal Services 2005/29/EC on unfair commercial inspection@teleoff.gov.sk Website:
practices, Directive 2013/11/EU on https://www.teleoff.gov.sk/urad-
consumer ADR, Legal responsibility pre-regulaciu-elektronickych-
for enforcing the following Union komunikacii-a-postovych-sluzieb/
law(s):, Regulation (EU) No 524/2013 Telephone: +421 2 57 881 111
on consumer ODR
Slovakia Ústav štátnej kontroly Institute for State Control of Directive 2006/114/EC on misleading Adress: Biovetská 34 Nitra 949 01
veterinárnych biopreparátov a Veterinary Biologicals and and comparative advertising, Legal Email: uskvbl@uskvbl.sk Website:
liečiv Medicines, Slovakia responsibility for enforcing the http://www.uskvbl.sk/ Telephone:
following Union law(s): +421 37 65 15 5067
Slovakia Štátny ústav pre kontrolu liečiv State Institute for Drug Directive 2001/83/EC on medicinal Adress: Kvetná 11 Bratislava 825 08
Control (SUKL) products for human use, Directive Email: sukl@sukl.sk Website:
2005/29/EC on unfair commercial https://www.sukl.sk Telephone:
practices, Directive 2006/114/EC on +421 2 50 70 11 11
advertising, Legal responsibility for
Slovenia Tržni inšpektorat Republike Market Inspectorate Directive (EU) 2015/2302 on package Adress: Dunajska cesta 160
Slovenije travel and linked travel arrangements, Ljubljana 1000 Email:
Directive 1999/44/EC on the sale of gp.tirs@gov.si Website: http://
consumer goods and associated www.ti.gov.si Telephone: +386 1
guarantees, Directive 2000/31/EC on 280 8700
Slovenia Inšpektorat Republike Slovenije za Legal responsibility for enforcing the Adress: Vožarski pot 12 Ljubljana
infrastrukturo following Union law(s):, Regulation 1000 Email: gp.irsi@gov.si
(EC) No 1371/2007 on rail passengers' Website: https://www.gov.si/
rights and obligations, Regulation (EU) drzavni-organi/organi-v-sestavi/
No 181/2011 on passengers' rights in inspektorat-za-infrastrukturo/o-
bus and coach transport inspektoratu-za-infrastrukturo/
Telephone: +386 1 420 44 88
Slovenia Zavod PIP - Pravni in informacijski Adress: Gosposvetska cesta 86

center Maribor Maribor 2000 Email:
pip@zavodpip.si Website: https://
www.zavodpip.si/ Telephone:
+386 2 234 21 46
Slovenia Trgovinska zbornica Slovenije Adress: Dimičeva ulica 13 Ljubljana

1000 Email: tajnistvo@tzslo.si
Website: http://www.tzslo.si
Telephone: +386 1 5898 213
Slovenia Evropski potrošniški center Adress: Kotnikova ulica 5 Ljubljana

Slovenija 1000 Email: epc.mgrt@gov.si
Website: https://www.epc.si/
pages/si/domov.php Telephone:
00386 1 400 3757
Slovenia Zveza potrošnikov slovenije Adress: Tržaška cesta 2 Ljubljana

1000 Email: Zps@zps.si Website:
http://www.zps.si Telephone:
+386 1 474 06 00
Slovenia Inšpektorat Republike Slovenije za Inspectorate of Republic Directive 2005/29/EC on unfair Adress: Dunajska 58 Ljubljana 1000
kmetijstvo, gozdarstvo, lovstvo in Slovenia for agriculture, commercial practices, Directive Email: irskglr.mkgp@gov.si
ribištvo (IRSKGLR) forestry, hunting and fisheries 2006/114/EC on misleading and Website: https://www.gov.si/
(IRSKGLR) comparative advertising, Legal drzavni-organi/organi-v-sestavi/
responsibility for enforcing the inspektorat-za-kmetijstvo-
following Union law(s): gozdarstvo-lovstvo-in-ribistvo/o-
inspektoratu-za-kmetijstvo-
gozdarstvo-lovstvo-in-ribistvo/
Telephone: +386 1 434 5700
Slovenia Javna agencija Republike Agency for Medicinal Directive 2001/83/EC on medicinal Adress: Slovenčeva ulica 22
Slovenije za zdravila in medicinske Products and Medical products for human use, Directive Ljubljana 1000 Email:
pripomočke (JAZMP) Devices of the Republic of 2005/29/EC on unfair commercial info@jazmp.si Website: https://
Slovenia (JAZMP) practices, Directive 2006/114/EC on www.jazmp.si/o-nas/ Telephone:
misleading and comparative +386 8 2000 500
advertising, Legal responsibility for
Slovenia Uprava Republike Slovenije za Slovenian Maritime Legal responsibility for enforcing the Adress: Ukmarjev trg 2 Koper 6000
pomorstvo (URSP) Administration (URSP) following Union law(s):, Regulation Email: ursp.box@gov.si Website:
(EU) No 1177/2010 on passengers' https://www.gov.si/drzavni-organi/
rights when travelling by sea and organi-v-sestavi/uprava-za-
inland waterway pomorstvo/o-upravi/ Telephone:
+386 5 663 21 00
Slovenia Javna agencija za civilno letalstvo Civil Aviation Agency (CAA) Legal responsibility for enforcing the Adress: Kotnikova 19A Ljubljana
Slovenia following Union law(s):, Regulation 1000 Email: info@caa.si Website:
(EC) No 1008/2008 on common air https://www.caa.si/ Telephone:
services rules in the Community, +386 1 244 66 01
Slovenia Agencija za komunikacijska Agency for communication Directive 2002/58/EC on privacy and Adress: Stegne 7 Ljubljana 1000
omrežja in storitve Republike networks and services of the electronic communications, Directive Email: info.box@akos-rs.si
Slovenije (AKOS) Republic Slovenia (AKOS) 2010/13/EU on audiovisual media Website: https://www.akos-rs.si/
services, Legal responsibility for akos Telephone: +386 1 583 63
enforcing the following Union law(s):, 00
services
Slovenia Banka Slovenije Bank of Slovenia Directive 2008/48/EC on credit Adress: Slovenska 35 Ljubljana
agreements for consumers, Directive 1505 Email: OK-
2014/17/EU on credit agreements for Vlozisce@bses.bsi.si Website:
consumers for residential property, http://www.bsi.si Telephone:
Directive 2014/92/EU on the +386 1 471 9000
payment accounts, Legal
Spain Foral Gobierno de Navarra. Dirección de Directive 1999/44/EC on the sale of Adress: Amaya, 2A Pamplona
Community Servicio de Consumo y Arbitraje consumer goods and associated 31002 Email:
of Navarre (Kontsumo eta Arbitraje guarantees, Directive 2002/65/EC on infoconsumo@navarra.es Website:
Zerbitzuko Zuzendari) distance marketing of consumer http://www.navarra.es/home_es/
financial services, Directive 2005/29/ Temas/Consumo/ Telephone:
EC on unfair commercial practices, +34 848427739
Spain Madrid Comunidad de Madrid. Dirección General Directorate of Directive 1999/44/EC on the sale of Adress: Ramírez de Prado 5bis. 1
General de Comercio y Consumo. Commerce and consumer goods and associated planta Madrid 28045 Email:
Consumumption guarantees, Directive 2002/65/EC on consumo.inspeccion@madrid.org
(autonomous community of distance marketing of consumer Website: http://www.madrid.org/
Madrid) financial services, Directive 2005/29/ Telephone: +34 91 3105 771
internal market, Directive 2008/122/
EC on timeshare, long-term holiday
product, resale and exchange
Spain La Rioja Gobierno de la Rioja. Dirección Directive 1999/44/EC on the sale of Adress: C/ Vara de Rey, 8 Logroño
General de Salud Pública, consumer goods and associated 26001 Email:
Consumo y Cuidados guarantees, Directive 2002/65/EC on consumo.control@larioja.org
distance marketing of consumer Website: https://www.larioja.org/
financial services, Directive 2005/29/ direcciones-utiles/es?
EC on unfair commercial practices, id_str=1&id_ele=510&id_opt=0
Directive 2006/114/EC on misleading Telephone: +34 941291200
Spain Region of Comunidad Autónoma de la Directive 1999/44/EC on the sale of Adress: Ronda de Levante 11, 3
Murcia Región de Murcia. Dirección consumer goods and associated Planta. Murcia 30071 Email:
General de Comercio, Consumo y guarantees, Directive 2002/65/EC on inspeccionconsumo@carm.es
Artesanía distance marketing of consumer Website: https://www.carm.es/
financial services, Directive 2005/29/ Telephone: +34 981753869
Spain Andalusia Autoridad Competente Regional. Regional Competent Directive 1999/44/EC on the sale of Adress: Avenida de la Innovación s/
Junta de Andalucía. Protección de Authority for consumer consumer goods and associated n. Edificio Arena 1 Sevilla 41020
consumidores en el ámbito de protection in the area of guarantees, Directive 2002/65/EC on Email:
consumo. consumption - Andalusian distance marketing of consumer dg.consumo.csalud@juntadeandalu
Government (Autonomous financial services, Directive 2005/29/ cia.es Website: https://
Community of Andalusia) EC on unfair commercial practices, www.juntadeandalucia.es
Spain Principality Principado de Asturias. Agencia Directive 1999/44/EC on the sale of Adress: Ciriaco Miguel Vigil nº 9-1ª
of de Seguridad Alimentaria, Sanidad consumer goods and associated planta Oviedo 33005 Email:
Asturias Ambiental y Consumo. guarantees, Directive 2002/65/EC on asac@asturias.org Website: http://
distance marketing of consumer www.consumoastur.es
Spain Canary Gobierno de Canarias. Dirección Directorate General for Directive 1999/44/EC on the sale of Adress: Avenida Francisco La
Islands General de Comercio y Consumo. Commerce and Consumers consumer goods and associated Roche, nº 35, Edificio de Usos
(Autonomous Community of guarantees, Directive 2002/65/EC on Múltiples I, planta 8ª Santa Cruz de
the Canary Islands) distance marketing of consumer Tenerife 38071 Email:
financial services, Directive 2005/29/ dgconstf.ceic@gobiernodecanarias
EC on unfair commercial practices, .org Website: https://
Directive 2006/114/EC on misleading www.gobiernodecanarias.org/
and comparative advertising, Directive consumo Telephone: +34
2006/123/EC on services in the 922924741 / +34 922924748
Spain Castile-La Direccion General de Turismo, Competent authority for travel Directive (EU) 2015/2302 on package Adress: Avenida Irlanda, número 14
Mancha Comercio y Artesanía (Castilla-La agencies, tour operators, travel and linked travel arrangements, Toledo 45071 Email:
Mancha) tourist guides (autonomous Legal responsibility for enforcing the dgtca.economiaempresasempleo@j
community of Castile-La following Union law(s):, Regulation ccm.es Website: http://
Mancha) (EU) 2018/302 addressing unjustified www.castillalamancha.es
geo-blocking Telephone: +34 925267996
Spain Cantabria Gobierno de Cantabria. Dirección Regional competent authority Directive 1999/44/EC on the sale of Adress: Albert Einstein, 2 (PCTCAN)
General de Comercio y Consumo for consumer services consumer goods and associated Santander 39011 S Email:
(autonomous community of guarantees, Directive 2002/65/EC on dgcomercioconsumo@cantabria.es
Cantabria) distance marketing of consumer Website: http://
financial services, Directive 2005/29/ www.dgicc.cantabria.es/web/
EC on unfair commercial practices, direccion-general-industria/
Directive 2006/114/EC on misleading inicio_consumo Telephone: +34
and comparative advertising, Directive 942 20 00 33
consumer ADR, Directive 93/13/EEC
on unfair terms in consumer
Spain Valencian Generalitat. Comunitat Valenciana. Regional competent authority Directive 1999/44/EC on the sale of Adress: C/ Castán Tobeñas,77.
Communit Conselleria de Economía for consumer services consumer goods and associated Ciudad Administrativa 9 De
y Sostenible, Sectores Productivos, (Alicante, Castellon, Valencia) guarantees, Directive 2002/65/EC on Octubre. Torre 2, Planta 6 Valencia
Comercio y Trabajo. Dirección (autonomous community of distance marketing of consumer 46018 Email: rosell_ber@gva.es
General de Comercio y Consumo. the Valencian Community) financial services, Directive 2005/29/ Website: http://www.indi.gva.es/
Subdirección General de Comercio EC on unfair commercial practices, web/consumo Telephone: +34
y Consumo Directive 2006/114/EC on misleading 961209467
Spain Basque Turismo, autoridad competente en Regional competent authority Directive (EU) 2015/2302 on package Adress: Donosti 1 Vitoria-Gasteiz
country el País Vasco for tourism (Basque Country) travel and linked travel arrangements, 01010 Email:
Legal responsibility for enforcing the secretaria.turismo@euskadi.eus
following Union law(s): Website: https://www.euskadi.eus/
gobierno-vasco/departamento-
turismo-comercio-consumo/
Telephone: +34 945019927
Spain Andalusia Autoridad Competente Regional. Regional Competent Directive (EU) 2015/2302 on package Adress: Plaza Nueva, 4 2ª planta
Junta de Andalucía. Protección de Authority for consumer travel and linked travel arrangements, Sevilla 41071 Email:
consumidores en el ámbito de protection in the area of Legal responsibility for enforcing the dgcift.ctrjal@juntadeandalucia.es
turismo. tourism - Andalusian following Union law(s):, Regulation Website: Telephone: +34
Government (Autonomous (EU) 2018/302 addressing unjustified 955065080
Community of Andalusia) geo-blocking
Spain Balearic Govern de les Illes Balears. Regional competent authority Directive 1999/44/EC on the sale of Adress: Carrer de Jesús, 38 A
Islands Conselleria de Salut i Consum. for consumer services consumer goods and associated Palma 07010 Email:
Direcció General de Consum. (autonomous community of guarantees, Directive 2002/65/EC on inspeccio@dgconsum.caib.es
the Balearic Islands) distance marketing of consumer Website: http://www.caib.es/
financial services, Directive 2005/29/ govern/organigrama/area.do?
EC on unfair commercial practices, coduo=2390671&lang=ca
Spain Castile-La Dirección General de Transportes Regional competent authority Legal responsibility for enforcing the Adress: Paseo Cristo de la Vega s/n
Mancha y Movilidad. Junta de for transport (autonomous following Union law(s):, Regulation Toledo 45071 Email:
Comunidades de Castilla La community of Castile-La (EU) No 181/2011 on passengers' dgtransportes.fomento@jccm.es
Mancha Mancha) rights in bus and coach transport Website: http://
www.castillalamancha.es
Telephone: +34 925265904
Spain Valencian Generalitat. Comunitat Valenciana. Regional competent authority Legal responsibility for enforcing the Adress: C/ Castán Tobeñas,77.
Communit Conselleria de Política Territorial, for land transport (Alicante, following Union law(s):, Regulation Ciudad Administrativa 9 De Octubre
y Obres Públiques i Mobilitat. Castellon, Valencia) (EU) No 181/2011 on passengers' - Torre 1 Valencia 46018 Email:
Direcció General d’Obres (autonomous community of rights in bus and coach transport lacruz_vic@gva.es Website: http://
Públiques, Transport i Mobilitat the Valencian Community) politicaterritorial.gva.es/es/
Urbana conselleria Telephone: +34
961208158
Spain Castile-La Dirección General de Agenda 2030 Regional competent authority Directive 1999/44/EC on the sale of Adress: Avenida de Francia, 4
Mancha y Consumo (Comunidad for consumer services consumer goods and associated Toledo 45071 Email:
Autónoma de Castilla-La Mancha) (autonomous community of guarantees, Directive 2002/65/EC on dg2030yconsumo@jccm.es
Castile-La Mancha) distance marketing of consumer Website: http://www.jccm.es
Spain Galicia Xunta de Galicia. Agencia de Regional competent authority Directive (EU) 2015/2302 on package Adress: Carretera Santiago - Noia
Turismo de Galicia for the promotion, travel and linked travel arrangements, km 3. A Barcia Santiago de
management and services in Directive 2008/122/EC on timeshare, Compostela- A Coruña 15897
the area of tourism long-term holiday product, resale and Email: secretaria.turismo@xunta.es
(Autonomous Community of exchange contracts, Legal Website: http://turismo.xunta.es/
Galicia) responsibility for enforcing the Telephone: +34 981 546 351
geo-blocking
Spain Cantabria Autoridad de Cantabria para el Competent authority for the Directive (EU) 2015/2302 on package Adress: C/ Albert Einstein, 2
reconocimiento de cualificación recognition of professional travel and linked travel arrangements, Santander 39011 Email:
profesional de guías de turismo qualifications of tourist Directive 2008/122/EC on timeshare, garcia_cm@cantabria.es Website:
guides (Autonomous long-term holiday product, resale and https://www.cantabria.es/web/
Community of Cantabria) exchange contracts, Legal consejeria-de-innovacion-industria-
responsibility for enforcing the turismo-y-comercio Telephone:
following Union law(s):, Regulation +34 942 20 82 65
geo-blocking
Spain Subdirección General para la General Subdirectorate of Directive 2000/31/EC on electronic Adress: c/ Poeta Joan Maragall, 41
Sociedad Digital (Secretaría de Information Society Services commerce, Legal responsibility for Madrid 28020 Email:
Estado de Digitalización e (State Secretariat for enforcing the following Union law(s): sgsd@economia.gob.es Website:
Inteligencia Artificial. Ministerio de Telecommunications and the http://www.lssi.es Telephone:
Asuntos Económicos y Information Society - Ministry +34 913463368
Transformación Digital) of Industry, Energy and
Tourism)
Spain Agencia Española de Protección SA Spain (Spanish Agency for Directive 2002/58/EC on privacy and Adress: Jorge Juan, 6 Madrid 28001
de Datos Data Protection) electronic communications, Legal Email: IMI@aepd.es Website:
responsibility for enforcing the http://www.aepd.es Telephone:
following Union law(s): +34 901 100 099 / +34 91 2663517
Spain Aragon Gobierno de Aragón. Dirección Directive 1999/44/EC on the sale of Adress: Vía Universitas 36, Planta
General de Protección de consumer goods and associated 6ª Zaragoza 50017 Email:
Consumidores y Usuarios. guarantees, Directive 2002/65/EC on consumo@aragon.es Website:
distance marketing of consumer https://www.aragon.es/-/
financial services, Directive 2005/29/ consumo-1 Telephone: +34
EC on unfair commercial practices, 976712244
Spain Ceuta Ciudad Autónoma de Ceuta. Directive 1999/44/EC on the sale of Adress: Pza de la Constitución
(autonomo Consejería de Sanidad, Servicios consumer goods and associated Acceso 1 A Ceuta 51001 Email:
us city) Sociales e Igualdad. Servicio de guarantees, Directive 2002/65/EC on serviciossociales@ceuta.es
Consumo distance marketing of consumer Website: Telephone: +34
financial services, Directive 2005/29/ 956515604
and coach transport, Regulation (EU)
No 524/2013 on consumer ODR
Spain Extremadu Instituto de Consumo de Directive 1999/44/EC on the sale of Adress: Calle Adriano, 4, 1ª planta
ra Extremadura (INCOEX) consumer goods and associated Mérida 06800 Email:
guarantees, Directive 2002/65/EC on controlmercadoincoex@salud-
distance marketing of consumer juntaex.es Website: https://
financial services, Directive 2005/29/ saludextremadura.ses.es/incoex/
EC on unfair commercial practices, Telephone: +34 924004700
Spain Aragon Departamento de Industria, Competent authority for Directive (EU) 2015/2302 on package Adress: Dirección General de
Competitividad y Desarrollo tourism agencies and travel and linked travel arrangements, Turismo. Gobierno de Aragón.-
Empresarial. Servicio de professionals (autonomous Legal responsibility for enforcing the Paseo de María Agustín nº 36.
Ordenación y Regulación de las community of Aragon) following Union law(s):, Regulation Zaragoza 50071 Email:
Actividades Turísticas. Gobierno (EU) 2018/302 addressing unjustified sot@aragon.es Website: http://
de Aragón geo-blocking www.aragon.es/ Telephone: +34
976 714737
Spain Valencian Generalitat. Comunitat Valenciana. Regional competent authority Directive (EU) 2015/2302 on package Adress: C/ Castán Tobeñas,77.
Communit Presidència de la Generalitat. for travel agencies, tour travel and linked travel arrangements, Ciudad Administrativa 9 De
y Direcció General de Turisme. operators and guides and Legal responsibility for enforcing the Octubre-Torre 2 Valencia 46018
other tourism enterprises following Union law(s):, Regulation Email: turisme@gva.es Website:
(Alicante, Castellon, Valencia) (EU) 2018/302 addressing unjustified http://
(autonomous community of geo-blocking www.comunitatvalenciana.com
the Valencian Community) Telephone: +34 961209804
Spain Castile Servicio de Empresas y Authority responsible for Directive (EU) 2015/2302 on package Adress: Paseo de Filipinos,1- Planta
and Leon Actividades Turísticas - Dcción. Tourism companies and travel and linked travel arrangements, 3 Valladolid 47007 Email:
Gral. de Turismo-Consejería de activities (autonomous Legal responsibility for enforcing the antsante@jcyl.es Website: http://
Cultura y Turismo-Junta de community of Castile and following Union law(s):, Regulation www.jcyl.es Telephone: +34
Castilla y León Leon) (EU) 2018/302 addressing unjustified 983411910
geo-blocking
Spain Principality Principado de Asturias. Dirección Legal responsibility for enforcing the Adress: C/ Trece Rosas, 2 - Planta
of General de Movilidad y following Union law(s):, Regulation 3ª Sector derecho Oviedo 33005
Asturias Conectividad. (EU) No 181/2011 on passengers' Email: movilidad@asturias.org
rights in bus and coach transport Website: http://www.asturias.es/
Telephone: +34 985105541
Spain Balearic Comunidad Autónoma de las Illes Legal responsibility for enforcing the Adress: C/ Eusebi Estada, 28, 1º
Islands Balears. Dirección General de following Union law(s):, Regulation piso Palma de Mallorca 07004
Movilidad y Transporte Terrestre (EU) No 181/2011 on passengers' Email:
rights in bus and coach transport directorgeneral@dgmobil.caib.es
Website: Telephone: +34 971 17
71 81
Spain Extremadu Autoridad regional de la Junta de Directive (EU) 2015/2302 on package Adress: Avda de las Comunidades
ra Extremadura para Cooperación en travel and linked travel arrangements, s/n Mérida 06800 Email:
Protección de Consumidores en el Legal responsibility for enforcing the consumo@juntaex.es Website:
ámbito del turismo. Dirección following Union law(s):, Regulation http://www.juntaex.es/web/
General de Turismo (EU) 2018/302 addressing unjustified Telephone: +34 91 585 15 10
geo-blocking
Spain Region of Autoridad regional competente en Legal responsibility for enforcing the Adress: Pza. de Santoña, 6. 1ª
Murcia la Comunidad Autónoma Región following Union law(s):, Regulation planta Murcia 30006 Email:
de Murcia a efectos de (EU) No 181/2011 on passengers' sis.ttes@carm.es Website: http://
Cooperación en Protección de rights in bus and coach transport www.carm.es Telephone: +34
Consumidores en el ámbito del 968362378
transporte. Dirección General de
Transportes Costas y Puertos.
Spain Foral Autoridad competente regional en Legal responsibility for enforcing the Adress: C/ Alhóndiga,1, 2ª planta.
Community el Gobierno de Navarra a efectos following Union law(s):, Regulation Pamplona 31002 Email:
of Navarre de Cooperación en Protección de (EU) No 181/2011 on passengers' obras.publicas@navarra.es
Consumidores en el ámbito del rights in bus and coach transport Website: http://www.cfnavarra.es/
transporte. Dirección General de obraspublicas/ Telephone: +34
Obras Públicas e Infraestructuras 848 42 74 16
Spain La Rioja Autoridad Competente en la Legal responsibility for enforcing the Adress: C/ Marqués de Murrieta,76
Comunidad Autónoma de la Rioja following Union law(s):, Regulation Logroño 26071 Email:
a efectos de Cooperación en (EU) No 181/2011 on passengers' servicio.transportes@larioja.org
Protección de Consumidores en el rights in bus and coach transport Website: https://web.larioja.org/
ámbito del transporte. Dirección Telephone: +34 941 29 12 89
General de Obras Públicas y
Transportes
Spain Banco de España Directive 2002/65/EC on distance Adress: Alcalá 48 Madrid 28014
marketing of consumer financial Email: conducta.mercado@bde.es
services, Directive 2008/48/EC on Website: https://www.bde.es/bde/
credit agreements for consumers, es/ Telephone: +34 91 338 80 18
Spain Canary Autoridad regional en el Gobierno Legal responsibility for enforcing the Adress: C/ Prof. Agustín Millares
Islands de Canarias a efectos de following Union law(s):, Regulation Carló, 22 Edf. Servicios Múltiples I
Cooperación en Protección de (EU) No 181/2011 on passengers' Planta 11ª Las Palmas de Gran
Consumidores en el ámbito del rights in bus and coach transport Canaria 35071 Email:
transporte. Dirección General de dgtranstf.copt@gobiernodecanarias
Transportes .org Website: https://
www.gobiernodecanarias.org/
transportes/index.html
Telephone: +34 928 11 52 50
Spain Cantabria Autoridad regional en la Legal responsibility for enforcing the Adress: C/ Cádiz, nº 2, 1º Santander
Comunidad Autónoma de following Union law(s):, Regulation 39002 Email:
Cantabria a efectos de (EU) No 181/2011 on passengers' ttesycom@cantabria.es Website:
Cooperación en Protección de rights in bus and coach transport http://www.cantabria.es/web/
Consumidores en el ámbito del direccion-general-transportes-y-
transporte. Dirección General de comunicaciones/inicio
Transportes y Comunicaciones Telephone: +34 942367412
Spain Catalonia Autoridad regional en la Legal responsibility for enforcing the Adress: Avda./ Josep Tarradellas,
Generalitat de Cataluña a efectos following Union law(s):, Regulation 2-6, 5ª planta Barcelona 08029
de Cooperación en Protección de (EU) No 181/2011 on passengers' Email: transporte@gencat.cat
Consumidores en el ámbito del rights in bus and coach transport Website: http://
transporte. Dirección General de www.territori.gencat.cat
Transportes y Movilidad Telephone: +34 93 495 80 76
Spain Basque Gobierno Vasco - Instituto Vasco Directive 1999/44/EC on the sale of Adress: Avda. de Santiago, 11
country de Consumo - Kontsumobide consumer goods and associated Vitoria-Gasteiz 01002 Email:
guarantees, Directive 2002/65/EC on kontsumobide@kontsumobide.eus
distance marketing of consumer Website: http://
financial services, Directive 2005/29/ www.kontsumobide.euskadi.eus
EC on unfair commercial practices, Telephone: +34 945062140
Spain Agencia Española de Spanish Agency of Directive 2001/83/EC on medicinal Adress: Calle Campezo 1, Edificio 8.
Medicamentos y Productos Medecines and Health Care products for human use, Legal Madrid 28022 Email:
Sanitarios (AEMPS) Products (AEMPS) responsibility for enforcing the sgicm@aemps.es Website: https://
following Union law(s): www.aemps.gob.es/ Telephone:
+34 918225201 / +34 918225202
Spain Agencia Estatal de Seguridad State Air Safety Agency Legal responsibility for enforcing the Adress: Av. General Perón 40,
Aérea (AESA) (AESA) following Union law(s):, Regulation portal B, 1ª planta, Madrid Madrid
(EC) No 1107/2006 on disabled 28020 Email:
persons' and persons with reduced gabinete.aesa@seguridadaerea.es
mobility's rights when travelling by air, Website: https://
Regulation (EC) No 261/2004 on www.seguridadaerea.gob.es/
denied boarding and of cancellation or Telephone: +34 91 396 84 96 / +34
long delay of flights 91 3968078-81 / +34 91 396 85 93
Spain Balearic Govern de les Illes Balears. Directive (EU) 2015/2302 on package Adress: C/ de Montenegro, 5 Palma
Islands Dirección General de Turismo travel and linked travel arrangements, de Mallorca 07012 Email:
Legal responsibility for enforcing the ordenacioturistica@dgoturis.caib.e
following Union law(s):, Regulation s Website: http://www.caib.es/
(EU) 2018/302 addressing unjustified govern/organigrama/area.do?
geo-blocking coduo=165&lang=es Telephone:
+34 971 17 66 00
Spain Madrid Comunidad Autónoma de Madrid. General Directorate of Directive (EU) 2015/2302 on package Adress: C/ Alcalá 26 1ª (entrada por
Dirección General de Turismo Commerce and Consumption travel and linked travel arrangements, Cedaceros 1) Madrid 28014 Email:
(autonomous community of Legal responsibility for enforcing the destinos.turisticos@madrid.org
Madrid) following Union law(s):, Regulation Website: https://
(EU) 2018/302 addressing unjustified www.esmadrid.com/mcb/sede-
geo-blocking servicio/direccion-general-de-
turismo/ Telephone: +34
917206700
Spain Castile Junta de Castilla y León. Dirección Directive 1999/44/EC on the sale of Adress: C/ Jacinto Benavente, 2.
and Leon General de Comercio y Consumo. consumer goods and associated Arroyo de la Encomienda
guarantees, Directive 2002/58/EC on (Valladolid) 47195 Email:
privacy and electronic comercioyconsumo@jcyl.es
communications, Directive 2002/65/ Website: https://consumo.jcyl.es
EC on distance marketing of Telephone: +34 983 324 392
Spain Canary Gobierno de Canarias. Dirección Directorate General for Directive (EU) 2015/2302 on package Adress: C/ León y Castillo 200.
Islands General de Ordenación y Tourism Development and travel and linked travel arrangements, Edificio Servicios Mútltiples III. 5ª
Promoción Turística Promotion (Autonomous Directive 2008/122/EC on timeshare, Planta. Las Palmas de Gran
Community of Canary long-term holiday product, resale and Canaria 35071 Email:
Islands) exchange contracts, Legal dgopt.ctcd@gobiernodecanarias.or
responsibility for enforcing the g Website: https://
following Union law(s):, Regulation www.gobiernodecanarias.org/turic/
(EU) 2018/302 addressing unjustified Telephone: +34 928 45 58 19
geo-blocking
Spain Melilla Ciudad Autónoma de Melilla. Directive 1999/44/EC on the sale of Adress: Ctra. Alfonso XIII, 52-54
(autonomo Dirección General de Salud consumer goods and associated Melilla 52005 Email:
us city) Pública y Consumo guarantees, Directive 2002/65/EC on consumo@melilla.es Website:
distance marketing of consumer http://www.melilla.es/melillaPortal/
financial services, Directive 2005/29/ Telephone: +34 952 97 62 51
Spain Region of Comunidad Autónoma de la Directive (EU) 2015/2302 on package Adress: Avda. Juana Jugan 2.
Murcia Región de Murcia. Dirección travel and linked travel arrangements, Murcia 30006 Email:
General del Instituto de Turismo Legal responsibility for enforcing the comunicacion@murciaturistica.es
de la Región de Murcia (ITREM) following Union law(s):, Regulation Website: https://www.itrem.es/
(EU) 2018/302 addressing unjustified itrem/inicio Telephone: +34 968
geo-blocking 357761 / +34 968 277716
Spain La Rioja Gobierno de la Rioja. Dirección Directive (EU) 2015/2302 on package Adress: Avda Zaragoza 21. Logroño
General de Turismo. travel and linked travel arrangements, 26071 Email:
Legal responsibility for enforcing the dg.turismo@larioja.org Website:
following Union law(s):, Regulation http://www.larioja.org/
(EU) 2018/302 addressing unjustified Telephone: +34 941291100
geo-blocking
Spain Foral Gobierno de Navarra. Dirección del Directive (EU) 2015/2302 on package Adress: C/Navarrería 39 Pamplona-
Community Servicio de Ordenación y Fomento travel and linked travel arrangements, Iruña 31001 Email:
of Navarre del Turismo y del Comercio Directive 2008/122/EC on timeshare, manuel.bermejo.garde@navarra.es
long-term holiday product, resale and Website: https://
exchange contracts, Legal www.turismo.navarra.es/esp/
responsibility for enforcing the profesionales/directorio-sector-
following Union law(s):, Regulation turistico/directorio-administracion/
(EU) 2018/302 addressing unjustified DireccionGeneralTurismo.htm
geo-blocking Telephone: +34 848 42 77 55
Spain Ministerio de Transportes, Ministry of Transports, Legal responsibility for enforcing the Adress: C/ Paseo de la Castellana,
movilidad y Agenda Urbana. Mobility and Urban Agenda - following Union law(s):, Regulation 67 Madrid 28071 Email:
Dirección General de Transporte Directorate General for (EC) No 1371/2007 on rail passengers' dirgtt@fomento.es Website:
Terrestre. (Subdirección General Ground Transport (General rights and obligations, Regulation (EU) https://www.fomento.gob.es/
de Inspección) Directorate of Inspection) No 181/2011 on passengers' rights in transporte_terrestre Telephone:
bus and coach transport +34 915978043
Spain Galicia Xunta de Galicia. Dirección Legal responsibility for enforcing the Adress: Edificio Administrativo San
General de Movilidad. following Union law(s):, Regulation Caetano, s/n Santiago de
(EU) No 181/2011 on passengers' Compostela 15707 Email:
rights in bus and coach transport mobilidade.cim@xunta.gal
Website: https://
infraestruturasemobilidade.xunta.ga
l/mobilidade Telephone: +34 981
544581
Spain Galicia Xunta de Galicia. Instituto Gallego Directive 1999/44/EC on the sale of Adress: Avda. Gonzalo Torrente
del Consumo y de la Competencia consumer goods and associated Ballester 1-5 bajo Santiago de
(IGCC) guarantees, Directive 2002/65/EC on Compostela 15707 Email:
distance marketing of consumer igc.produtos@xunta.gal Website:
financial services, Directive 2005/29/ https://consumo.xunta.gal/es
EC on unfair commercial practices, Telephone: +34 981 545 389
Spain Principality Principado de Asturias. Vice Directive (EU) 2015/2302 on package Adress: C/ Eduardo Herrera
of consejería de Turismo travel and linked travel arrangements, "Herrerita" s/n. 1ª Planta Oviedo
Asturias Directive 2008/122/EC on timeshare, 33006 Email: turismo@asturias.org
long-term holiday product, resale and Website: Telephone: +34
exchange contracts, Legal 98510771
geo-blocking
Spain Catalonia Generalitat de Catalunya. Directive (EU) 2015/2302 on package Adress: Calle Foc, 57 Barcelona
Inspecció de Consum de l'Agència travel and linked travel arrangements, 08038 Email:
Catalana de Consum (autoritat per Directive 1999/44/EC on the sale of inspeccioimi.consum@gencat.cat
CPC) consumer goods and associated Website: http://www.consum.cat
guarantees, Directive 2002/65/EC on Telephone: +34 935516666
distance marketing of consumer
financial services, Directive 2005/29/
Spain Andalusia Autoridad competente regional de Legal responsibility for enforcing the Adress: Avda. Diego Martínez
la Junta de Andalucía a efectos de following Union law(s):, Regulation Barrio, nº 10 Sevilla 41071 Email:
Cooperación en Protección de (EU) No 181/2011 on passengers' informacion@juntadeandalucia.es
Consumidores en el ámbito del rights in bus and coach transport Website: Telephone: +34 955 92
transporte. Dirección General de 68 00
Movilidad
Spain Castile Autoridad competente regional de Legal responsibility for enforcing the Adress: C/ Rigoberto Cortejoso, 14.
and Leon la Junta de Castilla y León a following Union law(s):, Regulation Planta 1ª Despacho 166. Edificio de
efectos de Cooperación en (EU) No 181/2011 on passengers' Medio Ambiente Valladolid 47014
Protección de Consumidores en el rights in bus and coach transport Email: area.dg.transportes@jcyl.es
ámbito del transporte. Dirección Website: https://www.jcyl.es/web/
General de Transportes jcyl/Portada/es/
Plantilla100Directorio/12483669
24958/1279887997704/128418245
1806/DirectorioPadre Telephone:
+34 983419479
Spain Extremadu Autoridad competente regional del Legal responsibility for enforcing the Adress: Avda. de las Comunidades
ra Gobierno de Extremadura a following Union law(s):, Regulation s/n. Mérida (Badajoz) 06800
efectos de Cooperación en (EU) No 181/2011 on passengers' Email: transporte@juntaex.es
Protección de Consumidores en el rights in bus and coach transport Website: Telephone: +34 924 33
ámbito del transporte. Dirección 23 15
General de Transportes
Spain Madrid Autoridad regional en la Legal responsibility for enforcing the Adress: C/ Orense, 60 Madrid 28020
Comunidad Autónoma de Madrid a following Union law(s):, Regulation Email: transportes.dgt@madrid.org
efectos de Cooperación en (EU) No 181/2011 on passengers' Website: Telephone: +34 91 580
Protección de Consumidores en el rights in bus and coach transport 29 05
ámbito del transporte. Dirección
General de Transportes y
Movilidad
Spain Secretaría de Estado de Directive 2010/13/EU on audiovisual Adress: Poeta Joan Maragall, 41
Telecomunicaciones e media services, Legal responsibility Madrid 28071 Email:
Infraestructuras Digitales. for enforcing the following Union contact@economia.gob.es
Ministerio de Asuntos Económicos law(s): Website: https://
y Transformación Digital www.mineco.gob.es/portal/site/
mineco/consulta_general
Telephone: +34 91 258 28 52
Sweden Läkemedelsverket Medical Products Agency Directive 2001/83/EC on medicinal Adress: Dag Hammaskjölds väg 42
products for human use, Legal Uppsala 751 03 Email:
responsibility for enforcing the registrator@mpa.se Website:
following Union law(s): http://www.lakemedelsverket.se
Telephone: +46 18 17 46 00
Sweden Finansinspektionen Directive 2008/48/EC on credit Adress: Brunnsgatan 3 Stockholm

agreements for consumers, Directive 103 97 Email:
2014/17/EU on credit agreements for finansinspektionen@fi.se Website:
consumers for residential property, http://www.fi.se Telephone: +46
Directive 2014/92/EU on the 08-40898000
payment accounts, Legal

List of CPC Competent Authoritis CPC Network

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

List of CPC Competent Authoritis CPC Network

Uploaded by

Copyright:

Available Formats

Country Region Official name Informal title (EN) Legal responsibility Contact details

Austria Bundeskartellanwalt Directive (EU) 2015/2302 on package Adress: Schmerlingplatz 11 Wien

Austria Fernmeldebüro Directive 2002/58/EC on privacy and Adress: Radetzkystraße 2 Wien

Cyprus Συμβούλιο Φαρμακευτικής Pharmaceutical Council Adress: Πολυφήμου 15 Λευκωσία

Estonia Ravimiamet Directive 2001/83/EC on medicinal Adress: Nooruse 1 Tartu 50411

Finland Sosiaali- ja terveysalan lupa- ja National Supervisory Adress: Mannerheimintie 103 B

Finland Lapin aluehallintovirasto State Provincial Office of Adress: Valtakatu 2, PL 8002

Finland Lounais-Suomen State Provincial Office of Adress: Itsenäisyyden aukio 2 Turku

Finland Itä-Suomen aluehallintovirasto State Provincial Office of Adress: Raatihuoneenkatu 5, PL 50

Finland Finsk handel, Kaupan liitto ry Adress: Eteläranta 10 Helsinki

Finland Finansinspektionen, Directive 2002/65/EC on distance Adress: Snellmaninkatu 6 Helsinki

Germany Rhineland- Staatskanzlei Rheinland-Pfalz Directive 2010/13/EU on audiovisual Adress: Peter-Altmeier-Allee 1

Germany Hesse Hessische Staatskanzlei Directive 2010/13/EU on audiovisual Adress: Georg-August-Zinn-Str. 1

Germany Saarland Landesmedienanstalt Saarland Directive 2001/83/EC on medicinal Adress: Nell-Breuning-Allee 6

Greece ΕΘΝΙΚΟ ΣΥΜΒΟΥΛΙΟ Directive 2010/13/EU on audiovisual Adress: ΠΑΝΕΠΙΣΤΗΜΙΟΥ ΚΑΙ

Slovenia Zavod PIP - Pravni in informacijski Adress: Gosposvetska cesta 86

Slovenia Trgovinska zbornica Slovenije Adress: Dimičeva ulica 13 Ljubljana

Slovenia Evropski potrošniški center Adress: Kotnikova ulica 5 Ljubljana

Slovenia Zveza potrošnikov slovenije Adress: Tržaška cesta 2 Ljubljana

Sweden Finansinspektionen Directive 2008/48/EC on credit Adress: Brunnsgatan 3 Stockholm

You might also like