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BUSINESS ENGLISH · BUSINESS SITUATIONS · PRE-INTERMEDIATE (A2-B1)

BUSINESS
EMAILS
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1 Warm up
Read and answer these questions in pairs or small groups.

1. How often do you check your emails?

2. Do you send emails regularly?
3. Do you think it is important to reply to emails quickly after you receive them? Why/why not?
4. Do you prefer sending text messages or emails? Why?
5. Are emails useful or important to you? Why/why not?

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PRE-INTERMEDIATE (A2-B1)

BUSINESS EMAILS

Now, complete the table with the phrases in the box.

In pairs, discuss the following questions.

1. What’s the difference between yours sincerely and yours faithfully?

2. What is the difference between To Whom It May Concern, and Dear Sir/Madam,?

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BUSINESS EMAILS

2 Know the rules

Read the rules of writing business emails and letters. Underline the correct option in each one.

1. Double-check you have spelled the person’s name incorrectly / correctly.

2. If you have met the person you are writing to, or have written to the person lots of times before,
it is usually OK to write in formal / informal English.

3. If you have not met the person or are not sure of your relationship, use formal / informal English.

4. If you are sure that you are writing to a man, but you have never met him and it is a formal situation,
start the letter with Dear Sir / Mr.

5. If you are sure that you are writing to a woman, but you have never met her and it is a formal
situation, start the letter with Dear Mrs. / Madam.

6. Use Dear Ms. / Lady + her family name if you are writing to a woman in a formal situation.

7. Use Dear Sir / Mr. + his family name if you are writing to a man in a formal situation.

3 Reasons for writing

There can be many reasons for writing a business email, such as wanting to ask or give something.
Write the following verbs in the correct box in the table.

inquire / inform / apply / notify / tell / request / offer

Asking for something Giving something

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BUSINESS EMAILS

Now underline the correct verb in the following introductions. There may be more than one correct
answer.

1. I am writing to inform / request / ask a brochure of your latest products.

2. I am writing to apply / request / tell for the position of Senior Manager which was recently
advertised online.

3. I am writing to inquire / notify / apply you of my intention to visit Vienna as I hope to be able to
meet you.

4. I am writing to tell / inquire / offer about the price of your recently advertised software.

5. I am writing to inform / offer / tell you about our new range of healthcare products coming out
this year.

6. I am writing to ask / notify / request a meeting with you next Thursday.

4 Useful phrases

Underline the correct words in the following phrases.

1. Your company was recommend / recommended to me.

2. I’m writing with regarded / regard to your recent email.

3. due to previous / early commitments.

4. I’m writing to inquiring / inquire about...

5. I hope to hear from you in the near / far future.

6. I would be grateful if you could meeting / meet with me

7. ...at / in your convenience

8. I’m scared / afraid I am unavailable

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BUSINESS EMAILS

Now use these phrases to replace the underlined informal phrases in the following emails.

5 Correcting mistakes

It’s very important to check your writing before sending in a business situation. Read the following
email and find 10 mistakes with grammar, spelling or punctuation.

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BUSINESS EMAILS

Write the correct version in the list below.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

6 Writing emails

Choose two tasks from the list below.

1. Write to arrange a meeting with a colleague for next week to talk about your presentation.
2. Write to a website designer you have worked with before to ask for some information about her
prices.
3. Write to your manager to see if you can arrange a meeting to talk about your project.
4. Reply to a customer who has written to you asking for information about your products.
5. Reply to a colleague who has asked for help with the work they are doing and wants to arrange a
meeting.
6. Reply to a supplier who wants to arrange a meeting with you to talk about their new products.

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PRE-INTERMEDIATE (A2-B1)

BUSINESS EMAILS

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