PAPER - A

IM – 308 OPERATIONS RESEARCH FINAL EXAM ASSESSMENT

CLO 1 and CLO 2 60 minutes

Total: 15 marks

Q1: Customers arrive at a Bank Counter managed by a single cashier according to

Poisson distribution with mean arrival rate of 6 customers/hour. The cashier
attends the customer on First Come First Serve Basis at 10 customers in an hour.
Find:

a) Probability of numbers of arrivals from a start till 5 customers during

i) 15 minute interval and
ii) 30 minutes interval.
b) Probability that queuing system is Idle.
c) Probability associated with number of customers from a start till 5
customers.
d) Waiting time in a queue.
e) Waiting time in a system. (10 marks)

Q2 (5 marks)

(a): In ABC Fast Food there are 30 customers waiting when the restaurant opens.
It takes on average 90 seconds to serve a customer. If no more customer arrives
and there are 4 service points operating, how long will it take to serve them? If
the inter-arrival time for customers is 30 seconds, how many servers are needed
to prevent the queue from growing?

(b): It takes 30 minutes for one attendant to clean a car. If an attendant can only
work 8 hours a day and the car cleaner has 100 cars to wash in one day, how
many attendants are needed?