Technical Bulletin OmniPCX Enterprise

TC2659ed02 Release 12.3 and above

TECHNICAL ALERT: DECT site impact with

feature “Automatic Firmware update of DECT
sets”

Issue introduced with Allow auto FW update of sets parameter

Revision History
Edition 1: October 18, 2019 creation of the document
Edition 2: April 23, 2020 Solution (CROXE-14456) is delivered in official patch M4.501.12

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Table of contents
1 Issue & Symptoms .................................................................................................................................. 3
2 Action Required ...................................................................................................................................... 3

3 Solution .................................................................................................................................................. 3

OmniPCX Enterprise - Release 12.3 and above

TECHNICAL ALERT: DECT site impact with feature “Automatic Firmware update of DECT sets” TC2659
ed02
Copyright © ALE International 2020 page 2/4
1 Issue & Symptoms
From the R12.3 release, there are some DECT system impacts if the “Allow auto FW update of sets” is set to
YES and if there are some DECT sets not located.

These are
 Some slow response of DECT sets,
 Delayed ringing of DECT sets,
 No answer from system on DECT sets

In dectsets command, here is one example of DECT not located:

Neqt=05631 Nbr=9243202 IPEI=1009506978944 8262 DECT AGAP V56.80 B00.00 PLI 30
Area=?-?? BS(cr/cpl/bs) : ??/??/?? IPUI=0400000000004444145210 No TPUI
Loc/j = 0
So, all these handsets do not respond to IPUI-O paging of OXE used during "automatic FW update" and
paging queue keeps increasing and leads to slowness.

2 Action Required

Turn to NO the “Allow auto FW update of sets” parameter.

It takes place inside the PWT/DECT System parameters list.

3 Solution
A defense has been implemented to avoid the long paging queue when paging failures for SUOTA occurs.
Solution (CROXE-14456) is delivered in official patch M4.501.12.

OmniPCX Enterprise - Release 12.3 and above

TECHNICAL ALERT: DECT site impact with feature “Automatic Firmware update of DECT sets” TC2659
ed02
Copyright © ALE International 2020 page 3/4
Submitting a Service Request
Please connect to our eService Request application.

Before submitting a Service Request, please be sure:

 The application has been certified via the AAPP if a third party application is involved.
 You have read the release notes that list new features, system requirements, restrictions, and more,
and are available in the Technical Documentation Library.
 You have read through the related troubleshooting guides and technical bulletins available in the
Technical Documentation Library.
 You have read through the self-service information on commonly asked support questions and known
issues and workarounds available in the Technical Knowledge Center.

- END OF DOCUMENT -

OmniPCX Enterprise - Release 12.3 and above

TECHNICAL ALERT: DECT site impact with feature “Automatic Firmware update of DECT sets” TC2659
ed02
Copyright © ALE International 2020 page 4/4