Welcome to the Course

Production & Operations Management

December 2021
Learning Objectives
Upon successful completion of this course you will able to:
• understand the strategic importance of OM for
organizational success and competitiveness
• understand the roles and responsibilities of the operations
managers
• explain the inter-relationship between OM and other
functional areas( such as finance and marketing in a given
organization)
• explain the strategic importance and benefits of
emphasizing product and process quality
• understand the significance of effective capacity
management and explain issues related to long term,
intermediate and short term capacity planning
Chapter 1. Production/Operations Management Concepts
1.1. Operations Management : A System's Perspective
1.2. Why study Operations Management?
1.3. What Operations Managers Do?
1.4. Operations Management Function
1.5. Competitiveness and Operations Management
1.6. Operations in Service Sector
1.7. New Trends in Operations Management
1.8. Challenges in Operations Management
1.9. Productivity Measurement
Chapter 2: Product Design and Process Selection

2.1 Product Design

2.1.1 Design of Services versus Goods
2.1.2 The Product Design Process
2.1.3 Factors Impacting Product Design

2.2 Process Strategy

2.2.1 Process Strategies
2.2.2 Process Analysis and Design
2.2.3 Service Process Design
2.2.4 Selecting Equipment and Technology
2.2.5 Process Redesign
2.2.6 Linking Product Design and Process Selection
2.2.7 Ethics and Environmentally Friendly Process
Chapter 3: Capacity Planning and Facility Location
3.1 Capacity Planning
3.1.1 Why Is Capacity Planning Important?
3.1.2 Making Capacity Planning Decisions
3.1.2.1 Identify Capacity Requirements
3.1.2.2 Develop Capacity Alternatives
3.1.2.3 Evaluate Capacity Alternatives
3.1.3 Applying Decision Trees to Capacity Decisions
3.2 Location Strategies
3.2.1 The Strategic Importance of Location
3.2.2 Factors Affecting Location Decision
3.2.3 Methods of Evaluating Location Alternatives
3.2.4 Service Location Strategies
Chapter 4. Layout Strategies
4.1 The Strategic Importance of Layout Decisions
4.2 Types of Layouts
4.3 Designing Process Layouts
4.3.1 Gather Information
4.3.2 Develop a Block Plan
4.3.3 Develop a Detailed Layout
4.4 Special Cases of Process Layout
4.4.1 Warehouse Layouts
4.4.2 Office Layouts
Chapter 5. Job Design and Work measurement
5.1 Job Design Decisions
5.2 Behavioral Considerations in Job Design
5.3 Work Methods

5.4 Work Measurement and Standards

Chapter 6. Operations Planning and Control
6.1 Forecasting
6.2 Aggregate Production Planning
6.3 Material Requirement Planning (MRP)- optional
6.4 Production Activity Control: Scheduling
6.5 Project Management (CPM, PERT and Crashing)
Chapter 7. Quality Management
7.1 What is Quality?
7.2 Quality Specification and Quality Costs
7.2.1 Developing Quality Specification
7.2.2 Cost of Quality
7.2.3 Functions of the QC Department
7.3 Total Quality Management (TQM)
7.4 Six Sigma Quality
7.5 Statistical Quality Control
7.6 Quality Certification
Operations Management

Assessment Methods
Segment of Evaluation Weight
Case study analysis and reflection 15
Group project work 20
Individual project work 15
Final exam 50
Total 100%
Reading Lists

Major Readings
• Stevenson, J. W. (2021) Operations Management. 14th ed
New York: McGraw-Hill Education.

• Chase, Richard N. and Jacobs, F. Robert (2018), Operations

and Supply Cahin Management 15th edition, New York:
McGraw-Hill

11
Additional Readings
• Brown, S. et al. (2005). Strategic Operations Management. 2nd ed Elsevier
Butterworth-Heinemann. Boston
• Brown, S. et al. (2001) Operations Management: Policy, Practice and Performance
Improvement Oxford: Butterworth-Heinemann
• Chase, Richard N. and Jacobs, F. Robert (2006), Operations Management for
Competitive Advantage 11th edition, Irwin McGraw-Hill Boston
• Heizer J, Render B.(2004): Principles of Production/Operations Management,5th ed.
New Jesery: Pearson
• Jay Heizer and Barry Render (2006), Operations Management Global Edition 10thed
Boston : Person
• Kumar, S. Anil and N. Suresh (2009). Operations Management, 1st ed New Delhi :
New Age International
• Reid , R. Dan and Nada R. Sanders (2011)Operations Management An Integrated
Approach 4th ed New Jersey John Wiley & Sons
• Roy, Ram Naresh (2005) A Modern Approach to Operations Management New Delhi:
New Age International
• Russell, Roberta S. and Bernard W. Taylor III (2011) Operations Management
Creating Value Along the Supply Chain New Jersey: John Wiley and Sons
• Slack, N. et. al. (2018). Operations and Process Management. 8th ed Edinburgh:
Pearson
• Slack, N. et. al. (2016). Operations Management. 8th ed Edinburgh: Pearson
• Slack, N. et. al. (2013). Operations Management. 7th ed New York: Prentice Hal.
• Stevenson, J. W. (2018) Operations Management. 13th ed New York: McGraw-Hill
Education.
• Stevenson, J. W. (2015) Operations Management. 12th ed New York: McGraw-Hill 12
Education.