INTRODUCTION:

Established in 1953, JUBILEE GENERAL, formerly known as Jubilee General - New Jubilee Insurance
Company Limited, stands as a prominent and esteemed name in the insurance sector. With consistent
growth spanning over half a century, JUBILEE GENERAL has secured its position among the top three
insurance companies in Pakistan in terms of gross direct premium and financial foundation. The
company is listed on the Karachi and Lahore Stock Exchanges, with significant ownership held by the Aga
Khan Fund for Economic Development and the Hashoo Group. Operating from its Head Office in Karachi,
JUBILEE GENERAL boasts a dynamic branch network across major cities and towns in Pakistan, ensuring
prompt service at customers' doorsteps.

In a milestone move in 2003, JUBILEE GENERAL became the first Pakistani insurance company to acquire
a foreign entity by taking over the Pakistan operations of Commercial General Union. Additionally, in
collaboration with AKFED, JUBILEE GENERAL gained majority control of CU Life Assurance Company of
Pakistan Ltd. The company caters to a diverse clientele, including prominent national and multinational
corporations in sectors such as pharmaceuticals, chemicals, textiles, cement, services (hospitals and
hotels), oil and energy, manufacturing, FMCG, engineering, banking, and finance.

JUBILEE GENERAL's business philosophy centers on Customer Protection, Customer Satisfaction, and
Customer Trust, primarily achieved through effective claims handling. The company's customer-centric
and proactive management approach across all business areas enables it to underwrite and manage
claims efficiently.

The durability of client relationships is a testament to the soundness of JUBILEE GENERAL's insurance
coverage, with many clients remaining loyal for over 40 years. Clients appreciate the assurance that
JUBILEE GENERAL INSURANCE provides as their most reliable security.

MISSION, VISION, AND VALUES

VISION

"Empower individuals to overcome uncertainty."

MISSION

"Offer solutions to safeguard the future."

To furnish policyholders with the utmost financial security, swift and equitable settlement of insured
losses, and professional and amicable service at all times.
To provide employees with fair remuneration, favorable working conditions, stable employment, and
opportunities for training, self-development, long-term professional growth, and prosperity within the
company.

To deliver a consistent and satisfactory return to shareholders on the company's capital and to strive for
the ongoing growth and prosperity of the company.

STRATEGIC OBJECTIVE:

Jubilee General Insurance (JGI) is dedicated to being a responsible corporate citizen, contributing to
community welfare. Our strategic objective is to grow as a leading insurance company in Pakistan,
increasing market share while maintaining service excellence and profitability. We plan to achieve this by
diversifying portfolios, developing new products in niche areas, ensuring employee training for sustained
growth, and continually enhancing customer service.

CORE VALUES:

Our core values include a focus on Customer Satisfaction, achieved by tailoring products to customer
needs, assisting in risk management, and promptly settling claims. We prioritize Employee Growth and
Development for sustainable company growth through training and personal development. Commitment
to Innovation drives us to introduce new products aligned with societal needs and innovative e-based
distribution channels. Lastly, Profitability is emphasized through the application of best practices to
maximize returns for shareholders.

HR PROCESS:

The HR department undertakes a range of functions to manage human resources effectively. These
encompass Human Resource Planning, which involves Recruitment, Selection, Hiring, Training,
Orientation, Evaluation, Promotion, and Layoff. Additionally, the HR team oversees Employee
Compensation & Benefits, Performance Management, and Employee Relations. Through these
processes, the goal is to guarantee that every employee contributes their best to fulfill their
responsibilities, and JGI is committed to ensuring that none of its employees harbor negative sentiments
toward the organization. Employee well-being, particularly in terms of career development and training,
is of utmost priority for JGL.

JOB ANALYSIS:

Job Analysis is the detailed process of identifying job duties, requirements, and their relative importance.
JGI utilizes interviews and observations, consulting with line managers to assess job needs and preparing
analyses. Job descriptions and specifications are already streamlined, with a minimum graduation
requirement for all positions and mandatory master's degrees for senior and executive roles.
JGI's branches across Pakistan are interconnected through a centralized HR department. When a branch
needs to hire, HR assesses the requirement, and the branch head suggests 2 to 3 candidates. While HR
often hires recommended candidates, it's not obligatory. Identifying employee needs across branches is
a challenge, relying on branch input while HR retains decision-making authority. All branches must
adhere to the organization's hiring policies.

RECRUITMENT PROCESS:

Recruitment at JGI involves attracting, screening, and selecting qualified individuals. The company
ensures equal opportunities, barring discrimination based on gender, race, religion, language, and caste.
While there's a preference for candidates under 28 for entry-level positions, last year's financial crisis led
to branch mergers. Despite surplus employees and financial challenges, JGI avoids layoffs, opting to
utilize existing staff when needed, without external recruitment for vacant positions.

CREATING CANDIDATE POOL:

Following analysis, JGI establishes candidate pools, utilizing newspapers for executive and senior
positions and their website for other roles. Web-based portals streamline resume collection, and
headhunters are engaged for executive hires, ensuring a diverse pool. Matching criteria and job
descriptions with candidate information is crucial. While experience is valued, fresh candidates are
preferred for junior roles like data entry and assistant supervisors.

Data gathered from the web-based portal is securely stored, enabling efficient and timely recruitment.
For specific hires, such as an IT manager last month, JGI employed the services of HRS Global as a
headhunter.