How To Reload Your Operating System

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05-09-2009 03:35 AM - last edited on 10-06-2009 05:46 PM by KaLin If you're having problems with your BlackBerry Storm, they may be software related. In some cases, the problems can be easily resolved by reloading an application, or changing settings, but in other cases, there are more serious problems which require more drastic measures. Under these circumstances, it may help to reload the operating system on the phone. The following will provide the steps on how to easily do this.

The following steps assume that you already have the operating system installed to your computer. If you do not, please download and install the OS to your computer to ensure that you are installing a clean version to your phone. To download the OS, go to your carrier's download site, available here: http://na.blackberry.com/eng/support/downloads/download_sites.jsp. 1. Before you do anything, back up your BlackBerry device. Open the BlackBerry Desktop Manager and select Backup and Restore. On the next screen select Backup and perform a full backup of your device data. Note where the backup file is located (usually in the Documents folder). Close the BlackBerry Desktop Manager and leave your device plugged in. 2. Open Windows Explorer and go to the following folder: C:\Program Files\Common Files\Research In Motion\AppLoader\ and open the Loader.exe file. In Vista 64-bit computers, the file is in C:\Program Files (x86)\Common Files\Research In Motion\AppLoader. Depending on your computer's settings, you may need to show hidden folders (under File > Options for Windows XP or Organize > Folder and Search Options in Windows Vista). 3. After the device configuration has been retrieved, you will be on the Device Application Selection page. You may scroll through the list to ensure all the

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applications you want are selected. You can also de-select any applications you don't use to save space. Click Next. On the next page, click on the Advanced button. Ensure that both boxes (Delete all application data and Delete all currently installed applications) are checked. Click Next. Proceed with the OS reinstall. Note that this process may take 10-30 minutes (usually ~10 minutes). Do not disconnect the device. Once the process is complete, re-open the BlackBerry Desktop Manager. Select Backup and Restore and open the Restore application. Select the file to restore (Backup-(Year-Month-Day).ipd) and click open. Follow the steps to restore your device. Re-enable your device connection by going to Manage Connections and turn on your Mobile Network. Re-download any missing applications and reconnect to any BlueTooth devices and you're done.

That's it. You should now be back up and running. Note that this process will delete all your third party applications, hence why you need to redownload any missing applications. I also recommend pulling your battery out for 15-30 seconds after this process is complete to ensure the device is running smooth.

I hope this helps those of you looking for a complete and easy to follow set of steps for reloading your operating system. This process typically takes ~30-40 minutes to complete.

Thanks to BlackBerry Technical Support and BlackBerryFAQs for inspiring this How To. Message Edited by Krypto on 05-09-2009 08:21 AM Message Edited by KaLin on 10-06-2009 04:46 PM If you want to thank someone for their comment, do so by clicking the Star on the left side. If your issue is resolved, don't forget to click the Solution button on the resolution! Report Inappropriate Content Message 1 of 189 (252,850 Views) Everyone's Tags:

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Forums Veteran III Posts: 4,415 Registered: 01-14-2009

Re: How To Reload Your Operating System

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Report Inappropriate Content 05-09-2009 11:29 AM

As a couple of follow-ups to the post above:

Please note that the above process will wipe all the user data off your phone, so Step 1 is crucial if you want your data back on your phone. If you'd like to trouble-shoot to see if any third party apps are the problem, avoid reloading them for a day. Then add each app successively (wait a day between apps if possible). If the problem pops up again following the installation of an app (e.g. after installing the 3rd app), the problem is likely due to that app. Remove that application. You may also send feedback to the developer so that they may resolve the problem in an update.