CERTIFICATE OF COMPLETION

THIS CERTIFICATE IS PRESENTED TO

Nurul Fahira
Has completed the Praktek Kerja Lapangan (PKL) Program for
Food & Beverage Product Department

Period June 2023 - October 2023

Gorontalo, November 21sh 2023

Rahmad Hidayat Latif Achmad Jais Lestusen Alain John-John Siwy

Asst. HR Manager Department Head General Manager
 PERFORMANCE EVALUATION
CRITERIA & JUSTIFICATION SCORE
A. KNOWLEDGE (50%) 4.00 - 3.51 3.50 - 3.00 2.99 - 2.50 2.49 - 1.00
Hotel Product knowledge 4.00
Understand scopes of responsibilities 3.80
Mastery of facilities and equipment 3.50
Knowledge of using technology 3.50
English proficiency 3.00
TOTAL AVERAGE 3.9 3.33
B. SKILL (30%)
Ability to complete the job & take ownership 3.70
Punctuality and care of equipment and working area 3.80
Ability to meet the standard 4.00 3.67
Consistency of achievement 3.80
Effectiveness in task delivery 3.80
TOTAL AVERAGE 3.78
C. ATTITUDE (20%)
Willingness to get information to meet standard 3.50
Active participation & follow up 3.70
Communication skills; rapport with guest, peer and superior 3.80
Well-groomed consistently 3.80
Ability to learn without being ordered 4.00
TOTAL AVERAGE 3.83 3.50
Very Good Performance

(A) : 3.51 – 4.00: Very Good Performance

(B) : 3.00 – 3.50 : Good Performance
(C) : 2.50 – 2.99 : Satisfactory Performance
(D) : 1.00 – 2.49 : Unsatisfactory Performance
 CERTIFICATE OF COMPLETION

THIS CERTIFICATE IS PRESENTED TO

Nurul Fahira
Has completed the Praktek Kerja Lapangan (PKL) Program for
Housekeeping Department

Period October 2023 - November 2023

Gorontalo, November 30sh 2023

Rahmad Hidayat Latif Agung Wahyu Wijaya Alain John-John Siwy

Asst. HR Manager Department Head General Manager
 PERFORMANCE EVALUATION
CRITERIA & JUSTIFICATION SCORE
A. KNOWLEDGE (50%) 4.00 - 3.51 3.50 - 3.00 2.99 - 2.50 2.49 - 1.00
Hotel Product knowledge 3.50
Understand scopes of responsibilities 3.50
Mastery of facilities and equipment 3.50
Knowledge of using technology 3.50
English proficiency 3.50
TOTAL AVERAGE 3.50
B. SKILL (30%)
Ability to complete the job & take ownership 3.60
Punctuality and care of equipment and working area 3.50
Ability to meet the standard 3.60 3.52
Consistency of achievement 3.60
Effectiveness in task delivery 3.60
TOTAL AVERAGE 3.60 3.50
C. ATTITUDE (20%)
Willingness to get information to meet standard 3.50
Active participation & follow up 3.50
Communication skills; rapport with guest, peer and superior 3.50
Well-groomed consistently 3.50
Ability to learn without being ordered 3.50
TOTAL AVERAGE 3.50
Very Good Performance

(A) : 3.51 – 4.00: Very Good Performance

(B) : 3.00 – 3.50 : Good Performance
(C) : 2.50 – 2.99 : Satisfactory Performance
(D) : 1.00 – 2.49 : Unsatisfactory Performance
 CERTIFICATE OF COMPLETION

THIS CERTIFICATE IS PRESENTED TO

Rahmat Fajar
Has completed the Praktek Kerja Lapangan (PKL) Program for
Front Office Front Office Department

Period June 2023 - October 2023

Gorontalo, November 30sh 2023

Rahmad Hidayat Latif Muhammad Ridwan Tuasela Alain John-John Siwy

Asst. HR Manager Department Head General Manager
 PERFORMANCE EVALUATION
CRITERIA & JUSTIFICATION SCORE
A. KNOWLEDGE (50%) 4.00 - 3.51 3.50 - 3.00 2.99 - 2.50 2.49 - 1.00
Hotel Product knowledge 3.80
Understand scopes of responsibilities 3.60
Mastery of facilities and equipment 3.60
Knowledge of using technology 3.80
English proficiency 3.00
TOTAL AVERAGE 3.65 3.00
B. SKILL (30%)
Ability to complete the job & take ownership 3.50
Punctuality and care of equipment and working area 3.50
Ability to meet the standard 3.70 3.46
Consistency of achievement 3.70
Effectiveness in task delivery 3.50
TOTAL AVERAGE 3.70 3.50
C. ATTITUDE (20%)
Willingness to get information to meet standard 3.80
Active participation & follow up 3.60
Communication skills; rapport with guest, peer and superior 3.60
Well-groomed consistently 3.50
Ability to learn without being ordered 3.80
TOTAL AVERAGE 3.70 3.50
Good Performance

(A) : 3.51 – 4.00: Very Good Performance

(B) : 3.00 – 3.50 : Good Performance
(C) : 2.50 – 2.99 : Satisfactory Performance
(D) : 1.00 – 2.49 : Unsatisfactory Performance
 CERTIFICATE OF COMPLETION

THIS CERTIFICATE IS PRESENTED TO

Rahmat Fajar
Has completed the Praktek Kerja Lapangan (PKL) Program for
Food & Beverage Service Service Department

Period October 2023 - November 2023

Gorontalo, November 30sh 2023

Rahmad Hidayat Latif Adrian Kale’e Alain John-John Siwy

Asst. HR Manager Department Head General Manager
 PERFORMANCE EVALUATION
CRITERIA & JUSTIFICATION SCORE
A. KNOWLEDGE (50%) 4.00 - 3.51 3.50 - 3.00 2.99 - 2.50 2.49 - 1.00
Hotel Product knowledge 3.60
Understand scopes of responsibilities 3.50
Mastery of facilities and equipment 3.50
Knowledge of using technology 3.50
English proficiency 3.00
TOTAL AVERAGE 3.60 3.80
B. SKILL (30%)
Ability to complete the job & take ownership 3.50
Punctuality and care of equipment and working area 3.50
Ability to meet the standard 3.50 3.50
Consistency of achievement 3.50
Effectiveness in task delivery 3.50
TOTAL AVERAGE 3.50
C. ATTITUDE (20%)
Willingness to get information to meet standard 3.50
Active participation & follow up 3.50
Communication skills; rapport with guest, peer and superior 3.60
Well-groomed consistently 3.50
Ability to learn without being ordered 3.50
TOTAL AVERAGE 3.60 3.50
Good Performance

(A) : 3.51 – 4.00: Very Good Performance

(B) : 3.00 – 3.50 : Good Performance
(C) : 2.50 – 2.99 : Satisfactory Performance
(D) : 1.00 – 2.49 : Unsatisfactory Performance
 CERTIFICATE OF COMPLETION

THIS CERTIFICATE IS PRESENTED TO

Novriansyah Ramadan
Has completed the Praktek Kerja Lapangan (PKL) Program for
Housekeeping Department

Period June 2023 - September 2023

Gorontalo, November 30sh 2023

Rahmad Hidayat Latif Agung Wahyu Wijaya Alain John-John Siwy

Asst. HR Manager Department Head General Manager
 PERFORMANCE EVALUATION
CRITERIA & JUSTIFICATION SCORE
A. KNOWLEDGE (50%) 4.00 - 3.51 3.50 - 3.00 2.99 - 2.50 2.49 - 1.00
Hotel Product knowledge 3.50
Understand scopes of responsibilities 3.50
Mastery of facilities and equipment 3.50
Knowledge of using technology 3.50
English proficiency 3.00
TOTAL AVERAGE 3.40
B. SKILL (30%)
Ability to complete the job & take ownership 3.60
Punctuality and care of equipment and working area 3.60
Ability to meet the standard 3.50 3.02
Consistency of achievement 3.50
Effectiveness in task delivery 3.50
TOTAL AVERAGE 3.60 3.50
C. ATTITUDE (20%)
Willingness to get information to meet standard 3.50
Active participation & follow up 3.50
Communication skills; rapport with guest, peer and superior 3.50
Well-groomed consistently 3.50
Ability to learn without being ordered 3.50
TOTAL AVERAGE 3.50
Good Performance

(A) : 3.51 – 4.00: Very Good Performance

(B) : 3.00 – 3.50 : Good Performance
(C) : 2.50 – 2.99 : Satisfactory Performance
(D) : 1.00 – 2.49 : Unsatisfactory Performance
 CERTIFICATE OF COMPLETION

THIS CERTIFICATE IS PRESENTED TO

Novriansyah Ramadan
Has completed the Praktek Kerja Lapangan (PKL) Program for
Front Office Department

Period October 2023 - November 2023

Gorontalo, November 30sh 2023

Rahmad Hidayat Latif Muhammad Ridwan Tuasela Alain John-John Siwy

Asst. HR Manager Department Head General Manager
 PERFORMANCE EVALUATION
CRITERIA & JUSTIFICATION SCORE
A. KNOWLEDGE (50%) 4.00 - 3.51 3.50 - 3.00 2.99 - 2.50 2.49 - 1.00
Hotel Product knowledge 3.50
Understand scopes of responsibilities 3.50
Mastery of facilities and equipment 3.50
Knowledge of using technology 3.50
English proficiency 3.00
TOTAL AVERAGE 3.40
B. SKILL (30%)
Ability to complete the job & take ownership 3.50
Punctuality and care of equipment and working area 3.50
Ability to meet the standard 3.50 3.02
Consistency of achievement 3.50
Effectiveness in task delivery 3.50
TOTAL AVERAGE 3.50
C. ATTITUDE (20%)
Willingness to get information to meet standard 3.50
Active participation & follow up 3.50
Communication skills; rapport with guest, peer and superior 3.50
Well-groomed consistently 3.50
Ability to learn without being ordered 3.50
TOTAL AVERAGE 3.50
Good Performance

(A) : 3.51 – 4.00: Very Good Performance

(B) : 3.00 – 3.50 : Good Performance
(C) : 2.50 – 2.99 : Satisfactory Performance
(D) : 1.00 – 2.49 : Unsatisfactory Performance
 CERTIFICATE OF COMPLETION

THIS CERTIFICATE IS PRESENTED TO

Ni Kadek Sarmini
Has completed the Praktek Kerja Lapangan (PKL) Program for
Food & Beverage Product Department

Period September 2023 - November 2023

Gorontalo, November 30sh 2023

Rahmad Hidayat Latif Achmad Jais Lestusen Alain John-John Siwy

Asst. HR Manager Department Head General Manager
 PERFORMANCE EVALUATION
CRITERIA & JUSTIFICATION SCORE
A. KNOWLEDGE (50%) 4.00 - 3.51 3.50 - 3.00 2.99 - 2.50 2.49 - 1.00
Hotel Product knowledge 4.00
Understand scopes of responsibilities 3.80
Mastery of facilities and equipment 3.50
Knowledge of using technology 3.50
English proficiency 3.00
TOTAL AVERAGE 3.90 3.33
B. SKILL (30%)
Ability to complete the job & take ownership 3.50
Punctuality and care of equipment and working area 3.50
Ability to meet the standard 3.60 3.57
Consistency of achievement 3.50
Effectiveness in task delivery 3.50
TOTAL AVERAGE 3.60 3.50
C. ATTITUDE (20%)
Willingness to get information to meet standard 3.60
Active participation & follow up 3.50
Communication skills; rapport with guest, peer and superior 3.50
Well-groomed consistently 3.50
Ability to learn without being ordered 3.00
TOTAL AVERAGE 3.60 3.38
Very Good Performance

(A) : 3.51 – 4.00: Very Good Performance

(B) : 3.00 – 3.50 : Good Performance
(C) : 2.50 – 2.99 : Satisfactory Performance
(D) : 1.00 – 2.49 : Unsatisfactory Performance
 CERTIFICATE OF COMPLETION

THIS CERTIFICATE IS PRESENTED TO

Ni Kadek Sarmini
Has completed the Praktek Kerja Lapangan (PKL) Program for
Food & Beverage Service Department

Period September 2023

Gorontalo, November 30sh 2023

Rahmad Hidayat Latif Adrian Kale’e Alain John-John Siwy

Asst. HR Manager Department Head General Manager
 PERFORMANCE EVALUATION
CRITERIA & JUSTIFICATION SCORE
A. KNOWLEDGE (50%) 4.00 - 3.51 3.50 - 3.00 2.99 - 2.50 2.49 - 1.00
Hotel Product knowledge 3.50
Understand scopes of responsibilities 3.50
Mastery of facilities and equipment 3.50
Knowledge of using technology 3.50
English proficiency 3.00
TOTAL AVERAGE 3.40
B. SKILL (30%)
Ability to complete the job & take ownership 3.80
Punctuality and care of equipment and working area 3.50
Ability to meet the standard 3.60 3.48
Consistency of achievement 3.50
Effectiveness in task delivery 3.70
TOTAL AVERAGE 3.70 3.50
C. ATTITUDE (20%)
Willingness to get information to meet standard 3.00
Active participation & follow up 3.50
Communication skills; rapport with guest, peer and superior 3.80
Well-groomed consistently 3.50
Ability to learn without being ordered 3.60
TOTAL AVERAGE 3.70 3.33
Good Performance

(A) : 3.51 – 4.00: Very Good Performance

(B) : 3.00 – 3.50 : Good Performance
(C) : 2.50 – 2.99 : Satisfactory Performance
(D) : 1.00 – 2.49 : Unsatisfactory Performance
 CERTIFICATE OF COMPLETION

THIS CERTIFICATE IS PRESENTED TO

Elvina Pebriany S Paneo

Has completed the Praktek Kerja Lapangan (PKL) Program for
Food & Beverage Service Department

Period June 2023 - August 2023

Gorontalo, November 30sh 2023

Rahmad Hidayat Latif Adrian Kale’e Alain John-John Siwy

Asst. HR Manager Department Head General Manager
F

PERFORMANCE EVALUATION
CRITERIA & JUSTIFICATION SCORE
A. KNOWLEDGE (50%) 4.00 - 3.51 3.50 - 3.00 2.99 - 2.50 2.49 - 1.00
Hotel Product knowledge 4.00
Understand scopes of responsibilities 3.60
Mastery of facilities and equipment 3.60
Knowledge of using technology 3.50
English proficiency 3.50
TOTAL AVERAGE 3.73 3.83
B. SKILL (30%)
Ability to complete the job & take ownership 3.70
Punctuality and care of equipment and working area 3.60
Ability to meet the standard 3.60 3.65
Consistency of achievement 3.70
Effectiveness in task delivery 3.70
TOTAL AVERAGE 3.66
C. ATTITUDE (20%)
Willingness to get information to meet standard 3.80
Active participation & follow up 3.70
Communication skills; rapport with guest, peer and superior 3.70
Well-groomed consistently 3.70
Ability to learn without being ordered 3.80
TOTAL AVERAGE 3.74
Very Good Performance

(A) : 3.51 – 4.00: Very Good Performance

(B) : 3.00 – 3.50 : Good Performance
(C) : 2.50 – 2.99 : Satisfactory Performance
(D) : 1.00 – 2.49 : Unsatisfactory Performance
 CERTIFICATE OF COMPLETION

THIS CERTIFICATE IS PRESENTED TO

Elvina Pebriany S Paneo

Has completed the Praktek Kerja Lapangan (PKL) Program for
Sales & Marketing Department

Period August 2023 - November 2023

Gorontalo, November 30sh 2023

Rahmad Hidayat Latif Risa Manda Alain John-John Siwy

Asst. HR Manager Department Head General Manager
F

PERFORMANCE EVALUATION
CRITERIA & JUSTIFICATION SCORE
A. KNOWLEDGE (50%) 4.00 - 3.51 3.50 - 3.00 2.99 - 2.50 2.49 - 1.00
Hotel Product knowledge 4.00
Understand scopes of responsibilities 4.00
Mastery of facilities and equipment 3.80
Knowledge of using technology 3.80
English proficiency 3.40
TOTAL AVERAGE 3.90 3.40
B. SKILL (30%)
Ability to complete the job & take ownership 4.00
Punctuality and care of equipment and working area 3.90
Ability to meet the standard 3.90 3.78
Consistency of achievement 4.00
Effectiveness in task delivery 4.00
TOTAL AVERAGE 3.96
C. ATTITUDE (20%)
Willingness to get information to meet standard 3.80
Active participation & follow up 3.80
Communication skills; rapport with guest, peer and superior 3.80
Well-groomed consistently 3.85
Ability to learn without being ordered 3.80
TOTAL AVERAGE 3.81
Very Good Performance

(A) : 3.51 – 4.00: Very Good Performance

(B) : 3.00 – 3.50 : Good Performance
(C) : 2.50 – 2.99 : Satisfactory Performance
(D) : 1.00 – 2.49 : Unsatisfactory Performance
 CERTIFICATE OF COMPLETION

THIS CERTIFICATE IS PRESENTED TO

Elvina Pebriany S Paneo

Has completed program pekan Job Fair Gorontalo 2023 Kementerian Ketenagakerjaan
Republik Indonesia

Period 9 Agustus 2023

Gorontalo, November 30sh 2023

Rahmad Hidayat Latif

Asst. HR Manager
 CERTIFICATE OF COMPLETION

THIS CERTIFICATE IS PRESENTED TO

Dini Puluhulawa
Has completed the Praktek Kerja Lapangan (PKL) Program for
Food & Beverage Product Department

Period June 2023 - August 2023

Gorontalo, November 30sh 2023

Rahmad Hidayat Latif Achmad Jais Lestusen Alain John-John Siwy

Asst. HR Manager Department Head General Manager
 PERFORMANCE EVALUATION
CRITERIA & JUSTIFICATION SCORE
A. KNOWLEDGE (50%) 4.00 - 3.51 3.50 - 3.00 2.99 - 2.50 2.49 - 1.00
Hotel Product knowledge 4.00
Understand scopes of responsibilities 3.80
Mastery of facilities and equipment 3.50
Knowledge of using technology 3.50
English proficiency 3.00
TOTAL AVERAGE 3.90 3.33
B. SKILL (30%)
Ability to complete the job & take ownership 3.50
Punctuality and care of equipment and working area 3.50
Ability to meet the standard 3.60 3.57
Consistency of achievement 3.50
Effectiveness in task delivery 3.50
TOTAL AVERAGE 3.60 3.50
C. ATTITUDE (20%)
Willingness to get information to meet standard 3.60
Active participation & follow up 3.50
Communication skills; rapport with guest, peer and superior 3.50
Well-groomed consistently 3.50
Ability to learn without being ordered 3.00
TOTAL AVERAGE 3.60 3.38
Very Good Performance

(A) : 3.51 – 4.00: Very Good Performance

(B) : 3.00 – 3.50 : Good Performance
(C) : 2.50 – 2.99 : Satisfactory Performance
(D) : 1.00 – 2.49 : Unsatisfactory Performance
 CERTIFICATE OF COMPLETION

THIS CERTIFICATE IS PRESENTED TO

Dini Puluhulawa
Has completed the Praktek Kerja Lapangan (PKL) Program for
Food & Beverage Service Department

Period September 2023

Gorontalo, November 30sh 2023

Rahmad Hidayat Latif Adrian Kale’e Alain John-John Siwy

Asst. HR Manager Department Head General Manager
 PERFORMANCE EVALUATION
CRITERIA & JUSTIFICATION SCORE
A. KNOWLEDGE (50%) 4.00 - 3.51 3.50 - 3.00 2.99 - 2.50 2.49 - 1.00
Hotel Product knowledge 3.50
Understand scopes of responsibilities 3.50
Mastery of facilities and equipment 3.50
Knowledge of using technology 3.50
English proficiency 3.00
TOTAL AVERAGE 3.40
B. SKILL (30%)
Ability to complete the job & take ownership 3.50
Punctuality and care of equipment and working area 3.50
Ability to meet the standard 3.50 3.43
Consistency of achievement 3.50
Effectiveness in task delivery 3.00
TOTAL AVERAGE 3.50
C. ATTITUDE (20%)
Willingness to get information to meet standard 3.00
Active participation & follow up 3.50
Communication skills; rapport with guest, peer and superior 3.50
Well-groomed consistently 3.50
Ability to learn without being ordered 3.50
TOTAL AVERAGE 3.40
Good Performance

(A) : 3.51 – 4.00: Very Good Performance

(B) : 3.00 – 3.50 : Good Performance
(C) : 2.50 – 2.99 : Satisfactory Performance
(D) : 1.00 – 2.49 : Unsatisfactory Performance
 CERTIFICATE OF COMPLETION

THIS CERTIFICATE IS PRESENTED TO

Dini Puluhulawa
Has completed the Praktek Kerja Lapangan (PKL) Program for
Front Office Department

Period September 2023 - November 2023

Gorontalo, November 30sh 2023

Rahmad Hidayat Latif Muhammad Ridwan Tuasela Alain John-John Siwy

Asst. HR Manager Department Head General Manager
 PERFORMANCE EVALUATION
CRITERIA & JUSTIFICATION SCORE
A. KNOWLEDGE (50%) 4.00 - 3.51 3.50 - 3.00 2.99 - 2.50 2.49 - 1.00
Hotel Product knowledge 3.60
Understand scopes of responsibilities 3.60
Mastery of facilities and equipment 3.60
Knowledge of using technology 3.60
English proficiency 3.60
TOTAL AVERAGE 3.60
B. SKILL (30%)
Ability to complete the job & take ownership 3.50
Punctuality and care of equipment and working area 3.50
Ability to meet the standard 3.60 3.58
Consistency of achievement 3.60
Effectiveness in task delivery 3.60
TOTAL AVERAGE 3.60 3.50
C. ATTITUDE (20%)
Willingness to get information to meet standard 3.50
Active participation & follow up 3.50
Communication skills; rapport with guest, peer and superior 3.50
Well-groomed consistently 3.50
Ability to learn without being ordered 3.60
TOTAL AVERAGE 3.60 3.50
Very Good Performance

(A) : 3.51 – 4.00: Very Good Performance

(B) : 3.00 – 3.50 : Good Performance
(C) : 2.50 – 2.99 : Satisfactory Performance
(D) : 1.00 – 2.49 : Unsatisfactory Performance
 CERTIFICATE OF COMPLETION

THIS CERTIFICATE IS PRESENTED TO

Windy Rahmawati Hasan

Has completed the Praktek Kerja Lapangan (PKL) Program for
Front Office Department

Period June 2023 - October 2023

Gorontalo, November 30sh 2023

Rahmad Hidayat Latif Muhammad Ridwan Tuasela Alain John-John Siwy

Asst. HR Manager Department Head General Manager
 PERFORMANCE EVALUATION
CRITERIA & JUSTIFICATION SCORE
A. KNOWLEDGE (50%) 4.00 - 3.51 3.50 - 3.00 2.99 - 2.50 2.49 - 1.00
Hotel Product knowledge 3.80
Understand scopes of responsibilities 3.60
Mastery of facilities and equipment 3.70
Knowledge of using technology 3.80
English proficiency 3.50
TOTAL AVERAGE 3.72 3.50
B. SKILL (30%)
Ability to complete the job & take ownership 3.80
Punctuality and care of equipment and working area 3.50
Ability to meet the standard 3.70 3.64
Consistency of achievement 3.50
Effectiveness in task delivery 3.50
TOTAL AVERAGE 3.75 3.50
C. ATTITUDE (20%)
Willingness to get information to meet standard 3.80
Active participation & follow up 3.80
Communication skills; rapport with guest, peer and superior 3.80
Well-groomed consistently 3.60
Ability to learn without being ordered 3.60
TOTAL AVERAGE 3.75
Very Good Performance

(A) : 3.51 – 4.00: Very Good Performance

(B) : 3.00 – 3.50 : Good Performance
(C) : 2.50 – 2.99 : Satisfactory Performance
(D) : 1.00 – 2.49 : Unsatisfactory Performance
 CERTIFICATE OF COMPLETION

THIS CERTIFICATE IS PRESENTED TO

Windy Rahmawati Hasan

Has completed the Praktek Kerja Lapangan (PKL) Program for
Sales & Marketing Department

Period October 2023 - November 2023

Gorontalo, November 30sh 2023

Rahmad Hidayat Latif Risa Manda Alain John-John Siwy

Asst. HR Manager Department Head General Manager
F

PERFORMANCE EVALUATION
CRITERIA & JUSTIFICATION SCORE
A. KNOWLEDGE (50%) 4.00 - 3.51 3.50 - 3.00 2.99 - 2.50 2.49 - 1.00
Hotel Product knowledge 3.80
Understand scopes of responsibilities 3.80
Mastery of facilities and equipment 3.80
Knowledge of using technology 3.80
English proficiency 3.40
TOTAL AVERAGE 3.80 3.40
B. SKILL (30%)
Ability to complete the job & take ownership 3.60
Punctuality and care of equipment and working area 3.80
Ability to meet the standard 3.80 3.64
Consistency of achievement 3.60
Effectiveness in task delivery 3.60
TOTAL AVERAGE 3.68
C. ATTITUDE (20%)
Willingness to get information to meet standard 3.80
Active participation & follow up 3.60
Communication skills; rapport with guest, peer and superior 3.60
Well-groomed consistently 3.60
Ability to learn without being ordered 3.80
TOTAL AVERAGE 3.68
Very Good Performance

(A) : 3.51 – 4.00: Very Good Performance

(B) : 3.00 – 3.50 : Good Performance
(C) : 2.50 – 2.99 : Satisfactory Performance
(D) : 1.00 – 2.49 : Unsatisfactory Performance
 CERTIFICATE OF COMPLETION

THIS CERTIFICATE IS PRESENTED TO

Vidia S. Dungga
Has completed the Praktek Kerja Lapangan (PKL) Program for
Food & Beverage Service Department

Period June 2023 - August 2023

Gorontalo, November 30sh 2023

Rahmad Hidayat Latif Adrian Kale’e Alain John-John Siwy

Asst. HR Manager Department Head General Manager
F

PERFORMANCE EVALUATION
CRITERIA & JUSTIFICATION SCORE
A. KNOWLEDGE (50%) 4.00 - 3.51 3.50 - 3.00 2.99 - 2.50 2.49 - 1.00
Hotel Product knowledge 3.60
Understand scopes of responsibilities 3.60
Mastery of facilities and equipment 3.60
Knowledge of using technology 3.60
English proficiency 3.50
TOTAL AVERAGE 3.60 3.50
B. SKILL (30%)
Ability to complete the job & take ownership 3.50
Punctuality and care of equipment and working area 3.50
Ability to meet the standard 3.80 3.62
Consistency of achievement 3.80
Effectiveness in task delivery 3.50
TOTAL AVERAGE 3.80 3.50
C. ATTITUDE (20%)
Willingness to get information to meet standard 3.80
Active participation & follow up 3.70
Communication skills; rapport with guest, peer and superior 3.70
Well-groomed consistently 3.70
Ability to learn without being ordered 3.80
TOTAL AVERAGE 3.73
Very Good Performance

(A) : 3.51 – 4.00: Very Good Performance

(B) : 3.00 – 3.50 : Good Performance
(C) : 2.50 – 2.99 : Satisfactory Performance
(D) : 1.00 – 2.49 : Unsatisfactory Performance
 CERTIFICATE OF COMPLETION

THIS CERTIFICATE IS PRESENTED TO

Vidia S. Dungga
Has completed the Praktek Kerja Lapangan (PKL) Program for
Front Office Department

Period September 2023 - November 2023

Gorontalo, November 30sh 2023

Rahmad Hidayat Latif Muhammad Ridwan Tuasela Alain John-John Siwy

Asst. HR Manager Department Head General Manager
 PERFORMANCE EVALUATION
CRITERIA & JUSTIFICATION SCORE
A. KNOWLEDGE (50%) 4.00 - 3.51 3.50 - 3.00 2.99 - 2.50 2.49 - 1.00
Hotel Product knowledge 3.60
Understand scopes of responsibilities 3.60
Mastery of facilities and equipment 3.60
Knowledge of using technology 3.60
English proficiency 3.00
TOTAL AVERAGE 3.60
B. SKILL (30%)
Ability to complete the job & take ownership 3.50
Punctuality and care of equipment and working area 3.50
Ability to meet the standard 3.60 3.43
Consistency of achievement 3.60
Effectiveness in task delivery 3.60
TOTAL AVERAGE 3.60 3.50
C. ATTITUDE (20%)
Willingness to get information to meet standard 3.50
Active participation & follow up 3.50
Communication skills; rapport with guest, peer and superior 3.50
Well-groomed consistently 3.50
Ability to learn without being ordered 3.60
TOTAL AVERAGE 3.60 3.50
Good Performance

(A) : 3.51 – 4.00: Very Good Performance

(B) : 3.00 – 3.50 : Good Performance
(C) : 2.50 – 2.99 : Satisfactory Performance
(D) : 1.00 – 2.49 : Unsatisfactory Performance
 CERTIFICATE OF COMPLETION

THIS CERTIFICATE IS PRESENTED TO

Sheyla Maharani Borahima

Has completed the Praktek Kerja Lapangan (PKL) Program for
Sales & Marketing Department

Period June 2023 - September 2023

Gorontalo, November 30sh 2023

Rahmad Hidayat Latif Risa Manda Alain John-John Siwy

Asst. HR Manager Department Head General Manager
F

PERFORMANCE EVALUATION
CRITERIA & JUSTIFICATION SCORE
A. KNOWLEDGE (50%) 4.00 - 3.51 3.50 - 3.00 2.99 - 2.50 2.49 - 1.00
Hotel Product knowledge 3.80
Understand scopes of responsibilities 3.70
Mastery of facilities and equipment 3.60
Knowledge of using technology 3.60
English proficiency 3.50
TOTAL AVERAGE 3.85 3.40
B. SKILL (30%)
Ability to complete the job & take ownership 3.60
Punctuality and care of equipment and working area 3.80
Ability to meet the standard 3.60 3.50
Consistency of achievement 3.80
Effectiveness in task delivery 3.80
TOTAL AVERAGE 3.72
C. ATTITUDE (20%)
Willingness to get information to meet standard 3.60
Active participation & follow up 3.60
Communication skills; rapport with guest, peer and superior 3.60
Well-groomed consistently 3.60
Ability to learn without being ordered 3.60
TOTAL AVERAGE 3.60
Good Performance

(A) : 3.51 – 4.00: Very Good Performance

(B) : 3.00 – 3.50 : Good Performance
(C) : 2.50 – 2.99 : Satisfactory Performance
(D) : 1.00 – 2.49 : Unsatisfactory Performance
 CERTIFICATE OF COMPLETION

THIS CERTIFICATE IS PRESENTED TO

Sheyla Maharani Borahima

Has completed the Praktek Kerja Lapangan (PKL) Program for
Front Office Department

Period September 2023 - November 2023

Gorontalo, November 30sh 2023

Rahmad Hidayat Latif Muhammad Ridwan Tuasela Alain John-John Siwy

Asst. HR Manager Department Head General Manager
 PERFORMANCE EVALUATION
CRITERIA & JUSTIFICATION SCORE
A. KNOWLEDGE (50%) 4.00 - 3.51 3.50 - 3.00 2.99 - 2.50 2.49 - 1.00
Hotel Product knowledge 3.60
Understand scopes of responsibilities 3.60
Mastery of facilities and equipment 3.60
Knowledge of using technology 3.60
English proficiency 3.60
TOTAL AVERAGE 3.60
B. SKILL (30%)
Ability to complete the job & take ownership 3.50
Punctuality and care of equipment and working area 3.50
Ability to meet the standard 3.60 3.58
Consistency of achievement 3.60
Effectiveness in task delivery 3.60
TOTAL AVERAGE 3.60 3.50
C. ATTITUDE (20%)
Willingness to get information to meet standard 3.50
Active participation & follow up 3.50
Communication skills; rapport with guest, peer and superior 3.50
Well-groomed consistently 3.50
Ability to learn without being ordered 3.60
TOTAL AVERAGE 3.60 3.50
Very Good Performance

(A) : 3.51 – 4.00: Very Good Performance

(B) : 3.00 – 3.50 : Good Performance
(C) : 2.50 – 2.99 : Satisfactory Performance
(D) : 1.00 – 2.49 : Unsatisfactory Performance