ALTERNATIVE LEARNING SYSTEM

REGION X- NORTHERN MINDANAO

LEARNING ACTIVITY SHEET FOR ALS LIFE SKILLS – MODULE 2

NAME DATE

SCHOOL/CLC DISTRICT

LEVEL Basic Literacy Lower Elementary Advanced Elementary Junior High School Senior High School

LAS TITLE Giving Exceptional Customer Service LAS NO. 6 SCORE

LEARNING
OBJECTIVE
Identify ways to give exceptional customer service.

I. CONCEPT NOTES

In giving exceptional customer service, it is essential that we…

§ anticipate the customer’s needs.
§ understand what the customer is thinking.
§ meet and exceed the customer’s highest expectations.

II. EXERCISES (10 pts)

Study the four customer feedback below. Identify if the customers in these scenarios
have a positive or a negative customer experience. Check the corresponding column.

CUSTOMER FEEDBACK POSITIVE NEGATIVE

(1) “I went to the new hair salon and I felt happy as
soon as I walked in with everyone smiling at me
and being nice, although I know they work very long
hours.”

(2) “I went to get my hair trimmed. While I was

waiting, hairdressers were arguing with one another
and taking scissors from each other’s stations
without asking for them. I was uncomfortable and
left.”

(3) “I was eager to see the new hair salon so I went

to ask for prices. When the woman working there
realized I just wanted to know the costs, she looked
at me disappointed. I did not feel welcomed.”

(4) “I went to have a haircut and there was a long

wait, but they gave us tea, magazines to read, and
kept us informed about the wait time. I did not mind
waiting because I felt comfortable.”