W5A1 - Phone Call Data - Pilot Phase 1

Store Operations Support
Day Date Combined # Calls By Day Store Reapir Support Calls

Calls
Monday 2/23 507 293 15

Tuesday 2/24 554 376 13
Wednesday 2/25 533 348 19
Thursday 2/26 544 271 33
Friday 2/27 424 282 12
Saturday 2/28 70
Sunday 3/1 63
Totals 2695 1570 92
Monday 3/2 494 288 16

Tuesday 3/3 474 302 7
Wednesday 3/4 403 184 19
Thursday 3/5 449 279 16
Friday 3/6 455 286 12
Saturday 3/7 48
Sunday 3/8 44
Totals 2367 1339 70
Monday 3/9 505 274 22

Tuesday 3/10 466 263 11
Wednesday 3/11 448 262 15
Thursday 3/12 396 232 33
Friday 3/13 385 191 6
Saturday 3/14 101
Sunday 3/15 69
Totals 2370 1222 87
Monday 3/16 486 278 24

Tuesday 3/17 511 226 15
Wednesday 3/18 421 223 18
Thursday 3/19 438 262 4
Friday 3/20 378 209 10
Saturday 3/21 41
Sunday 3/22 42
Totals 2317 1198 71
Fleet Support Calls Contact Center Calls After Hours Calls
155 28 16
124 34 7
111 36 19
190 34 16
94 24 12
26 44
40 23
674 222 137
145 30 15
134 18 13
161 20 19
89 32 33
129 16 12
36 12
22 22
658 174 126
157 28 24
151 26 15
139 14 18
111 16 4
162 16 10
60 41
46 23
720 206 135
137 28 19
187 50 33
136 32 12
138 22 12
99 38 22
18 23
28 14
697 216 135
Day Time Agent Region District State Store
23-Feb 9:03:30 AM Agent 4 1 100 SC 5

23-Feb 4:29:27 PM Agent 3 1 100 GA 12
23-Feb 1:07:05 PM Agent 4 1 100 GA 15
23-Feb 1:38:40 PM Agent 3 1 100 GA 20
23-Feb 2:06:07 PM Agent 2 1 200 KY 32
23-Feb 10:38:15 AM Agent 2 1 200 VA 52
23-Feb 4:24:27 PM Agent 3 1 200 VA 53
23-Feb 3:16:10 PM Agent 5 1 200 VA 55
23-Feb 10:04:44 AM Agent 1 1 300 NC 58
23-Feb 4:15:37 PM Agent 3 1 300 NC 60
23-Feb 1:08:25 PM Agent 1 1 300 VA 64
23-Feb 2:29:05 PM Agent 1 1 400 NJ 83
23-Feb 3:46:28 PM Agent 3 1 400 NJ 86
23-Feb 12:02:44 PM Agent 5 1 400 PA 97
23-Feb 2:05:29 PM Agent 1 1 500 MA 101
23-Feb 2:40:23 PM Agent 3 1 500 MA 102
23-Feb 12:10:58 PM Agent 3 1 500 MA 102
23-Feb 10:18:03 AM Agent 3 1 500 VT 115
23-Feb 9:17:38 AM Agent 6 1 500 VT 115
23-Feb 4:15:40 PM Agent 5 1 500 VT 124
23-Feb 1:47:40 PM Agent 3 1 500 VT 124
23-Feb 12:31:14 PM Agent 3 1 600 WI 139
23-Feb 8:53:42 AM Agent 4 1 600 WI 145
23-Feb 2:52:27 PM Agent 1 1 600 IN 160
23-Feb 9:47:39 AM Agent 4 1 600 IN 164
23-Feb 10:16:56 AM Agent 2 1 600 WI 173
23-Feb 9:49:52 AM Agent 3 1 600 WI 196
23-Feb 11:22:00 AM Agent 1 1 700 FL 203
24-Feb 1:25:04 PM Agent 3 1 100 NC 1
24-Feb 2:04:22 PM Agent 1 1 100 GA 12
24-Feb 12:43:38 PM Agent 3 1 100 GA 21
24-Feb 10:34:30 AM Agent 3 1 200 KY 27
24-Feb 1:55:28 PM Agent 1 1 200 TN 35
24-Feb 9:03:05 AM Agent 5 1 200 TN 36
24-Feb 8:09:26 AM Agent 3 1 200 TN 41
24-Feb 2:48:43 PM Agent 1 1 300 NC 59
24-Feb 12:48:22 PM Agent 5 1 400 NJ 80
24-Feb 1:19:53 PM Agent 4 1 400 NJ 82
24-Feb 12:32:50 PM Agent 3 1 400 NJ 82
24-Feb 9:43:55 AM Agent 1 1 400 PA 90
24-Feb 1:21:41 PM Agent 3 1 400 CT 98
24-Feb 3:52:44 PM Agent 1 1 500 MA 101
24-Feb 12:28:43 PM Agent 3 1 500 MA 102
24-Feb 8:21:28 AM Agent 1 1 500 NH 108
24-Feb 9:00:36 AM Agent 6 1 500 NH 110
24-Feb 3:13:02 PM Agent 5 1 500 VT 117
24-Feb 10:16:35 AM Agent 5 1 500 ME 128
24-Feb 4:41:37 PM Agent 1 1 600 WI 138
24-Feb 2:02:15 PM Agent 4 1 600 WI 139
24-Feb 1:05:19 PM Agent 4 1 600 IN 148
24-Feb 2:52:09 PM Agent 5 1 600 WI 167
24-Feb 3:13:39 PM Agent 3 1 600 WI 172
24-Feb 1:29:34 PM Agent 3 1 600 WI 172
24-Feb 8:33:52 AM Agent 3 1 600 WI 175
24-Feb 3:07:08 PM Agent 2 1 600 WI 180
24-Feb 11:10:40 AM Agent 4 1 600 WI 182
24-Feb 12:52:01 PM Agent 1 1 600 WI 183
24-Feb 4:59:58 PM Agent 2 1 600 WI 185
24-Feb 8:51:21 AM Agent 2 1 600 WI 189
24-Feb 11:26:56 AM Agent 4 1 700 FL 201
24-Feb 9:35:14 AM Agent 6 1 700 FL 203
24-Feb 11:50:47 AM Agent 6 1 700 FL 204
25-Feb 8:14:28 AM Agent 1 1 100 NC 2
25-Feb 10:50:02 AM Agent 5 1 100 GA 16
25-Feb 10:10:40 AM Agent 3 1 100 GA 18
25-Feb 12:55:27 PM Agent 2 1 200 KY 28
25-Feb 11:55:04 AM Agent 5 1 200 KY 29
25-Feb 10:59:47 AM Agent 3 1 200 KY 29
25-Feb 11:08:31 AM Agent 2 1 200 TN 38
25-Feb 2:42:02 PM Agent 2 1 200 TN 43
25-Feb 11:19:30 AM Agent 3 1 200 TN 43
25-Feb 3:07:59 PM Agent 2 1 200 VA 56
25-Feb 12:59:14 PM Agent 1 1 200 VA 57
25-Feb 11:09:39 AM Agent 3 1 300 NC 59
25-Feb 1:27:59 PM Agent 5 1 300 NC 59
25-Feb 10:00:18 AM Agent 1 1 300 VA 62
25-Feb 1:39:08 PM Agent 6 1 300 DE 78
25-Feb 8:20:22 AM Agent 3 1 400 NJ 81
25-Feb 3:06:39 PM Agent 2 1 400 DE 87
25-Feb 11:29:51 AM Agent 2 1 500 NH 103
25-Feb 12:24:42 PM Agent 2 1 500 VT 112
25-Feb 1:48:40 PM Agent 1 1 500 ME 129
25-Feb 11:18:20 AM Agent 5 1 500 ME 130
25-Feb 3:04:15 PM Agent 5 1 600 WI 132
25-Feb 11:38:14 AM Agent 2 1 600 IN 150
25-Feb 2:44:44 PM Agent 2 1 600 IN 151
25-Feb 9:41:26 AM Agent 1 1 600 IN 165
25-Feb 1:32:52 PM Agent 1 1 600 WI 174
25-Feb 1:58:20 PM Agent 3 1 600 WI 174
25-Feb 11:35:12 AM Agent 5 1 600 WI 179
25-Feb 8:35:50 AM Agent 5 1 600 WI 182
25-Feb 8:37:47 AM Agent 1 1 600 WI 186
25-Feb 8:58:33 AM Agent 3 1 600 WI 188
25-Feb 2:38:15 PM Agent 5 1 600 WI 199
25-Feb 9:21:21 AM Agent 2 1 600 WI 199
25-Feb 12:56:33 PM Agent 5 1 700 FL 205
25-Feb 11:45:26 AM Agent 5 1 700 FL 208
25-Feb 3:21:50 PM Agent 2 1 700 FL 211
26-Feb 8:11:35 AM Agent 3 1 100 NC 2
26-Feb 2:40:23 PM Agent 2 1 100 NC 3
26-Feb 11:40:20 AM Agent 1 1 100 SC 5
26-Feb 2:38:43 PM Agent 1 1 100 GA 14
26-Feb 9:32:53 AM Agent 5 1 100 GA 16
26-Feb 10:58:34 AM Agent 4 1 100 GA 24
26-Feb 11:42:34 AM Agent 2 1 200 KY 28
26-Feb 1:09:31 PM Agent 1 1 200 TN 42
26-Feb 8:08:05 AM Agent 1 1 200 VA 44
26-Feb 2:05:29 PM Agent 5 1 200 VA 52
26-Feb 9:10:34 AM Agent 3 1 200 VA 53
26-Feb 8:36:57 AM Agent 3 1 200 VA 54
26-Feb 12:13:24 PM Agent 3 1 300 MD 69
26-Feb 3:14:32 PM Agent 5 1 300 MD 73
26-Feb 10:29:18 AM Agent 1 1 300 MD 74
26-Feb 10:29:21 AM Agent 3 1 300 DE 78
26-Feb 1:31:53 PM Agent 5 1 400 DE 87
26-Feb 11:00:38 AM Agent 2 1 400 DE 87
26-Feb 11:17:20 AM Agent 6 1 400 DE 87
26-Feb 2:06:07 PM Agent 1 1 400 DE 88
26-Feb 4:15:40 PM Agent 2 1 400 PA 97
26-Feb 9:14:07 AM Agent 3 1 400 CT 98
26-Feb 4:23:08 PM Agent 6 1 500 NH 110
26-Feb 12:48:54 PM Agent 3 1 500 VT 124
26-Feb 1:42:52 PM Agent 4 1 600 WI 167
26-Feb 2:37:30 PM Agent 1 1 600 WI 176
26-Feb 11:01:18 AM Agent 3 1 600 WI 187
26-Feb 3:16:10 PM Agent 2 1 600 WI 191
26-Feb 1:32:33 PM Agent 6 1 600 WI 196
26-Feb 12:18:59 PM Agent 4 1 700 FL 201
26-Feb 4:03:02 PM Agent 1 1 700 FL 201
26-Feb 1:38:40 PM Agent 4 1 700 FL 207
26-Feb 3:46:28 PM Agent 4 1 700 FL 210
26-Feb 12:10:47 PM Agent 5 1 700 FL 210
27-Feb 9:43:26 AM Agent 5 1 100 SC 6
27-Feb 9:41:45 AM Agent 4 1 100 SC 10
27-Feb 12:32:52 PM Agent 5 1 100 SC 10
27-Feb 10:18:38 AM Agent 5 1 100 SC 11
27-Feb 10:04:44 AM Agent 3 1 500 NH 106
27-Feb 12:09:21 PM Agent 4 1 500 VT 122
27-Feb 8:53:42 AM Agent 1 1 500 VT 122
27-Feb 9:49:52 AM Agent 2 1 500 ME 130
27-Feb 10:59:41 AM Agent 5 1 600 WI 132
27-Feb 11:14:11 AM Agent 3 1 600 WI 133
27-Feb 9:35:37 AM Agent 1 1 600 WI 136
27-Feb 12:37:29 PM Agent 3 1 600 WI 146
27-Feb 10:16:56 AM Agent 5 1 600 IN 148
27-Feb 1:55:39 PM Agent 5 1 600 WI 175
27-Feb 1:11:10 PM Agent 5 1 600 WI 181
27-Feb 10:43:33 AM Agent 5 1 600 WI 184
27-Feb 1:37:25 PM Agent 3 1 600 WI 188
27-Feb 1:51:35 PM Agent 1 1 600 WI 191
27-Feb 9:47:39 AM Agent 5 1 600 WI 195
27-Feb 10:18:03 AM Agent 1 1 600 WI 196
27-Feb 10:34:59 AM Agent 5 1 700 FL 203
27-Feb 1:29:06 PM Agent 5 1 700 FL 208
27-Feb 1:00:57 PM Agent 5 1 700 FL 209
27-Feb 9:03:30 AM Agent 1 1 700 FL 213
28-Feb 8:33:23 AM Agent 3 1 100 NC 3
28-Feb 8:50:21 AM Agent 5 1 100 SC 11
28-Feb 10:15:47 AM Agent 1 1 200 KY 26
28-Feb 10:52:45 AM Agent 5 1 200 KY 32
28-Feb 11:57:56 AM Agent 2 1 200 VA 51
28-Feb 11:46:47 AM Agent 2 1 200 VA 57
28-Feb 10:25:03 AM Agent 5 1 300 NC 59
28-Feb 9:21:05 AM Agent 6 1 300 VA 62
28-Feb 10:48:57 AM Agent 4 1 300 MD 72
28-Feb 1:47:36 PM Agent 1 1 300 MD 74
28-Feb 12:04:18 PM Agent 5 1 400 NJ 81
28-Feb 8:40:46 AM Agent 5 1 400 NJ 85
28-Feb 8:42:58 AM Agent 1 1 400 DE 87
28-Feb 10:24:20 AM Agent 4 1 400 PA 95
28-Feb 10:51:24 AM Agent 5 1 400 PA 95
28-Feb 3:35:50 PM Agent 3 1 400 PA 97
28-Feb 9:02:19 AM Agent 3 1 400 PA 97
28-Feb 2:43:05 PM Agent 1 1 400 CT 99
28-Feb 12:33:54 PM Agent 3 1 500 NH 105
28-Feb 11:29:33 AM Agent 2 1 500 NH 106
28-Feb 10:12:32 AM Agent 6 1 500 VT 123
28-Feb 1:35:54 PM Agent 1 1 600 WI 135
28-Feb 11:39:33 AM Agent 1 1 600 WI 142
28-Feb 9:55:29 AM Agent 1 1 600 IN 155
28-Feb 1:27:46 PM Agent 1 1 600 WI 168
28-Feb 10:30:41 AM Agent 1 1 600 WI 191
1-Mar 11:46:10 AM Agent 5 1 100 NC 1
1-Mar 12:57:00 PM Agent 3 1 100 NC 4
1-Mar 12:45:35 PM Agent 4 1 100 SC 7
1-Mar 11:17:17 AM Agent 4 1 100 SC 7
1-Mar 8:44:23 AM Agent 3 1 100 GA 22
1-Mar 2:41:35 PM Agent 1 1 200 KY 27
1-Mar 10:02:38 AM Agent 1 1 200 TN 42
1-Mar 4:45:46 PM Agent 3 1 200 VA 53
1-Mar 12:37:21 PM Agent 3 1 300 NC 58
1-Mar 2:14:05 PM Agent 1 1 300 NC 60
1-Mar 8:41:06 AM Agent 2 1 300 VA 64
1-Mar 12:58:59 PM Agent 1 1 300 MD 72
1-Mar 12:42:31 PM Agent 3 1 400 NJ 83
1-Mar 10:40:54 AM Agent 1 1 400 NJ 84
1-Mar 2:59:18 PM Agent 1 1 400 PA 91
1-Mar 11:13:14 AM Agent 1 1 400 PA 95
1-Mar 2:16:40 PM Agent 3 1 400 PA 97
1-Mar 1:17:23 PM Agent 3 1 400 PA 97
1-Mar 9:12:51 AM Agent 6 1 500 NH 105
1-Mar 9:49:27 AM Agent 1 1 500 NH 105
1-Mar 8:24:45 AM Agent 1 1 500 NH 111
1-Mar 2:00:33 PM Agent 2 1 500 VT 119
1-Mar 11:03:46 AM Agent 6 1 500 VT 122
1-Mar 3:20:37 PM Agent 1 1 500 VT 125
1-Mar 3:49:11 PM Agent 3 1 500 ME 129
1-Mar 10:55:18 AM Agent 1 1 600 WI 141
1-Mar 9:40:01 AM Agent 4 1 600 IN 161
1-Mar 9:47:04 AM Agent 5 1 600 IN 161
1-Mar 4:39:40 PM Agent 5 1 600 IN 161
1-Mar 1:12:36 PM Agent 1 1 600 IN 162
1-Mar 3:41:38 PM Agent 4 1 600 WI 171
1-Mar 2:08:58 PM Agent 1 1 600 WI 179
1-Mar 1:43:47 PM Agent 5 1 600 WI 181
1-Mar 8:57:16 AM Agent 1 1 600 WI 188
1-Mar 10:10:43 AM Agent 5 1 600 WI 193
1-Mar 9:05:39 AM Agent 4 1 600 WI 195
1-Mar 1:58:42 PM Agent 3 1 600 WI 196
1-Mar 3:29:36 PM Agent 5 1 600 WI 199
1-Mar 8:29:12 AM Agent 6 1 700 FL 204
1-Mar 8:23:16 AM Agent 3 1 700 FL 213
2-Mar 3:29:00 PM Agent 1 1 100 SC 8
2-Mar 1:59:29 PM Agent 1 1 100 GA 13
2-Mar 12:22:31 PM Agent 3 1 100 GA 23
2-Mar 9:34:59 AM Agent 4 1 300 NC 59
2-Mar 10:59:14 AM Agent 5 1 300 VA 63
2-Mar 3:38:25 PM Agent 4 1 300 VA 66
2-Mar 4:51:12 PM Agent 1 1 300 MD 67
2-Mar 12:11:49 PM Agent 2 1 300 MD 72
2-Mar 10:19:37 AM Agent 4 1 300 DE 76
2-Mar 1:46:40 PM Agent 5 1 400 NJ 80
2-Mar 11:14:09 AM Agent 5 1 500 MA 100
2-Mar 4:13:32 PM Agent 1 1 500 MA 101
2-Mar 1:46:02 PM Agent 5 1 500 MA 102
2-Mar 12:54:18 PM Agent 4 1 500 NH 111
2-Mar 11:01:46 AM Agent 2 1 500 VT 112
2-Mar 9:41:43 AM Agent 4 1 500 VT 115
2-Mar 11:00:58 AM Agent 5 1 500 VT 122
2-Mar 2:01:58 PM Agent 5 1 500 ME 128
2-Mar 10:19:30 AM Agent 6 1 600 WI 133
2-Mar 11:00:19 AM Agent 1 1 600 WI 137
2-Mar 1:13:41 PM Agent 1 1 600 WI 139
2-Mar 10:02:00 AM Agent 4 1 600 IN 152
2-Mar 10:55:00 AM Agent 5 1 600 IN 154
2-Mar 10:40:58 AM Agent 3 1 600 IN 162
2-Mar 8:39:08 AM Agent 6 1 600 IN 165
2-Mar 10:11:29 AM Agent 5 1 600 WI 172
2-Mar 12:30:28 PM Agent 3 1 600 WI 175
2-Mar 2:02:17 PM Agent 3 1 600 WI 176
2-Mar 10:00:04 AM Agent 4 1 600 WI 176
2-Mar 12:28:20 PM Agent 2 1 700 FL 200
3-Mar 12:18:04 PM Agent 3 1 100 SC 11
3-Mar 11:45:04 AM Agent 2 1 100 GA 13
3-Mar 11:04:15 AM Agent 1 1 100 GA 23
3-Mar 9:43:27 AM Agent 4 1 200 KY 26
3-Mar 10:55:29 AM Agent 1 1 200 VA 47
3-Mar 12:19:04 PM Agent 2 1 200 VA 55
3-Mar 10:28:23 AM Agent 1 1 200 VA 55
3-Mar 1:37:08 PM Agent 5 1 200 VA 57
3-Mar 10:19:34 AM Agent 4 1 300 DE 77
3-Mar 1:35:49 PM Agent 6 1 600 IN 149
3-Mar 2:17:47 PM Agent 1 1 600 IN 157
3-Mar 3:38:58 PM Agent 2 1 600 WI 173
3-Mar 4:05:43 PM Agent 2 1 600 WI 180
3-Mar 12:08:11 PM Agent 2 1 600 WI 184
3-Mar 10:14:05 AM Agent 4 1 700 FL 200
3-Mar 9:59:03 AM Agent 6 1 700 FL 201
3-Mar 9:58:39 AM Agent 4 1 700 FL 207
3-Mar 1:02:47 PM Agent 4 1 700 FL 212
4-Mar 3:48:55 PM Agent 6 1 100 GA 24
4-Mar 10:18:01 AM Agent 5 1 200 VA 48
4-Mar 8:59:03 AM Agent 6 1 200 VA 52
4-Mar 9:51:44 AM Agent 4 1 500 MA 102
4-Mar 1:19:02 PM Agent 2 1 500 VT 126
4-Mar 11:20:20 AM Agent 1 1 600 WI 144
4-Mar 12:06:00 PM Agent 6 1 600 IN 154
4-Mar 8:22:37 AM Agent 1 1 600 IN 159
4-Mar 12:19:56 PM Agent 2 1 600 IN 163
4-Mar 10:11:48 AM Agent 6 1 600 IN 166
4-Mar 2:19:36 PM Agent 1 1 600 WI 167
4-Mar 11:44:08 AM Agent 5 1 600 WI 175
4-Mar 9:41:18 AM Agent 1 1 600 WI 176
4-Mar 9:33:22 AM Agent 1 1 600 WI 178
4-Mar 10:29:26 AM Agent 6 1 600 WI 180
4-Mar 11:36:33 AM Agent 2 1 600 WI 183
4-Mar 9:27:34 AM Agent 5 1 600 WI 194
4-Mar 8:04:06 AM Agent 1 1 600 WI 196
4-Mar 4:30:13 PM Agent 6 1 600 WI 197
4-Mar 1:18:01 PM Agent 1 1 700 FL 213
5-Mar 8:52:36 AM Agent 1 1 100 SC 9
5-Mar 4:49:38 PM Agent 5 1 100 GA 17
5-Mar 10:27:28 AM Agent 1 1 200 TN 35
5-Mar 10:24:17 AM Agent 4 1 200 TN 42
5-Mar 12:25:41 PM Agent 2 1 200 VA 50
5-Mar 2:55:20 PM Agent 4 1 200 VA 52
5-Mar 1:51:34 PM Agent 1 1 200 VA 55
5-Mar 4:10:46 PM Agent 6 1 300 NC 58
5-Mar 2:35:39 PM Agent 5 1 300 NC 58
5-Mar 2:07:51 PM Agent 2 1 300 MD 69
5-Mar 10:31:48 AM Agent 2 1 300 DE 77
5-Mar 9:45:13 AM Agent 1 1 400 NJ 80
5-Mar 2:26:42 PM Agent 2 1 400 NJ 82
5-Mar 11:11:11 AM Agent 1 1 400 NJ 85
5-Mar 12:07:55 PM Agent 3 1 400 DE 87
5-Mar 3:34:26 PM Agent 2 1 400 PA 89
5-Mar 9:37:29 AM Agent 6 1 400 PA 91
5-Mar 9:34:01 AM Agent 3 1 400 PA 92
5-Mar 1:12:56 PM Agent 1 1 400 PA 97
5-Mar 2:25:42 PM Agent 6 1 500 MA 100
5-Mar 12:24:49 PM Agent 4 1 500 NH 104
5-Mar 3:22:41 PM Agent 5 1 500 VT 120
5-Mar 9:54:59 AM Agent 1 1 500 VT 121
5-Mar 1:23:55 PM Agent 1 1 500 VT 123
5-Mar 9:33:41 AM Agent 6 1 500 VT 127
5-Mar 1:51:56 PM Agent 1 1 600 WI 132
5-Mar 10:05:34 AM Agent 1 1 600 WI 141
5-Mar 9:19:39 AM Agent 5 1 600 IN 161
5-Mar 4:14:18 PM Agent 3 1 600 IN 162
5-Mar 11:57:48 AM Agent 5 1 600 WI 189
5-Mar 11:13:18 AM Agent 3 1 600 WI 189
5-Mar 2:09:56 PM Agent 3 1 700 FL 210
6-Mar 10:31:43 AM Agent 1 1 100 NC 4
6-Mar 9:29:49 AM Agent 3 1 100 SC 5
6-Mar 10:54:45 AM Agent 6 1 200 VA 50
6-Mar 9:18:34 AM Agent 3 1 200 VA 51
6-Mar 9:14:05 AM Agent 4 1 200 VA 53
6-Mar 9:57:01 AM Agent 3 1 200 VA 55
6-Mar 9:26:55 AM Agent 5 1 300 DE 76
6-Mar 2:10:14 PM Agent 5 1 300 DE 79
6-Mar 8:55:01 AM Agent 5 1 400 PA 95
6-Mar 11:39:53 AM Agent 6 1 500 MA 102
6-Mar 8:50:09 AM Agent 2 1 500 VT 124
6-Mar 12:57:34 PM Agent 3 1 600 WI 140
6-Mar 10:04:23 AM Agent 1 1 600 WI 140
6-Mar 2:02:20 PM Agent 1 1 600 IN 161
6-Mar 8:58:36 AM Agent 1 1 600 WI 194
6-Mar 8:56:07 AM Agent 4 1 700 FL 213
7-Mar 9:04:31 AM Agent 6 1 100 GA 24
7-Mar 8:48:53 AM Agent 6 1 200 TN 35
7-Mar 10:12:40 AM Agent 5 1 200 TN 42
7-Mar 11:40:38 AM Agent 2 1 200 VA 44
7-Mar 12:38:52 PM Agent 4 1 200 VA 45
7-Mar 12:08:38 PM Agent 4 1 200 VA 48
7-Mar 10:35:28 AM Agent 1 1 300 VA 62
7-Mar 1:29:39 PM Agent 3 1 300 VA 62
7-Mar 1:14:34 PM Agent 5 1 300 VA 64
7-Mar 8:18:29 AM Agent 1 1 300 VA 65
7-Mar 9:14:57 AM Agent 1 1 300 MD 67
7-Mar 12:27:55 PM Agent 2 1 300 MD 73
7-Mar 9:08:55 AM Agent 3 1 300 DE 75
7-Mar 2:09:18 PM Agent 3 1 400 NJ 84
7-Mar 2:29:15 PM Agent 6 1 400 NJ 85
7-Mar 8:31:33 AM Agent 5 1 400 PA 89
7-Mar 11:12:53 AM Agent 1 1 400 PA 97
7-Mar 9:25:26 AM Agent 1 1 500 NH 104
7-Mar 9:18:25 AM Agent 2 1 500 VT 120
7-Mar 4:02:12 PM Agent 4 1 500 VT 120
7-Mar 1:18:51 PM Agent 5 1 500 VT 127
7-Mar 10:18:16 AM Agent 6 1 600 WI 131
7-Mar 10:18:30 AM Agent 1 1 600 WI 142
7-Mar 11:58:09 AM Agent 2 1 600 WI 143
7-Mar 12:53:57 PM Agent 3 1 600 WI 144
7-Mar 12:21:21 PM Agent 3 1 600 WI 146
7-Mar 11:44:33 AM Agent 5 1 600 IN 149
7-Mar 2:32:27 PM Agent 2 1 600 IN 157
7-Mar 11:08:38 AM Agent 6 1 600 IN 158
7-Mar 12:30:38 PM Agent 3 1 600 WI 168
7-Mar 10:48:11 AM Agent 5 1 600 WI 173
7-Mar 12:09:23 PM Agent 2 1 600 WI 191
7-Mar 10:43:58 AM Agent 4 1 600 WI 191
7-Mar 11:46:13 AM Agent 5 1 600 WI 191
7-Mar 9:00:36 AM Agent 2 1 700 FL 201
7-Mar 3:25:35 PM Agent 3 1 700 FL 210
8-Mar 11:16:11 AM Agent 5 1 200 TN 35
8-Mar 11:54:19 AM Agent 5 1 200 TN 39
8-Mar 1:17:59 PM Agent 5 1 200 VA 47
8-Mar 4:31:57 PM Agent 5 1 300 DE 75
8-Mar 1:58:41 PM Agent 2 1 300 DE 78
8-Mar 1:07:05 PM Agent 3 1 400 PA 96
8-Mar 9:56:50 AM Agent 6 1 400 CT 98
8-Mar 10:41:47 AM Agent 1 1 500 NH 103
8-Mar 3:12:06 PM Agent 6 1 500 VT 121
8-Mar 11:45:43 AM Agent 2 1 500 VT 122
8-Mar 12:12:16 PM Agent 2 1 500 VT 127
8-Mar 12:59:07 PM Agent 5 1 600 WI 135
8-Mar 9:24:45 AM Agent 2 1 600 IN 148
8-Mar 2:36:21 PM Agent 1 1 600 IN 156
8-Mar 2:16:46 PM Agent 3 1 600 IN 164
8-Mar 1:40:44 PM Agent 5 1 600 WI 171
8-Mar 8:47:43 AM Agent 2 1 600 WI 173
8-Mar 12:30:26 PM Agent 4 1 600 WI 183
8-Mar 9:53:40 AM Agent 4 1 600 WI 183
8-Mar 11:02:13 AM Agent 5 1 600 WI 192
8-Mar 2:53:00 PM Agent 5 1 600 WI 198
8-Mar 3:40:25 PM Agent 1 1 700 FL 208
9-Mar 1:02:14 PM Agent 5 1 200 TN 41
9-Mar 1:02:14 PM Agent 5 1 200 TN 41
9-Mar 12:49:32 PM Agent 4 1 300 VA 62
9-Mar 12:49:32 PM Agent 4 1 300 VA 62
9-Mar 11:23:11 AM Agent 5 1 500 MA 101
9-Mar 11:23:11 AM Agent 5 1 500 MA 101
9-Mar 11:19:30 AM Agent 4 1 500 VT 115
9-Mar 11:19:30 AM Agent 4 1 500 VT 115
9-Mar 3:08:41 PM Agent 5 1 500 ME 130
9-Mar 3:08:41 PM Agent 5 1 500 ME 130
9-Mar 10:26:38 AM Agent 3 1 600 WI 131
9-Mar 10:26:38 AM Agent 3 1 600 WI 131
9-Mar 9:27:41 AM Agent 1 1 600 WI 132
9-Mar 9:27:41 AM Agent 1 1 600 WI 132
9-Mar 8:46:30 AM Agent 2 1 600 WI 135
9-Mar 8:46:30 AM Agent 2 1 600 WI 135
9-Mar 4:17:56 PM Agent 5 1 600 WI 140
9-Mar 4:17:56 PM Agent 5 1 600 WI 140
9-Mar 4:18:36 PM Agent 3 1 600 WI 141
9-Mar 4:18:36 PM Agent 3 1 600 WI 141
9-Mar 11:04:03 AM Agent 1 1 600 IN 151
9-Mar 11:04:03 AM Agent 1 1 600 IN 151
9-Mar 1:28:36 PM Agent 5 1 600 WI 175
9-Mar 1:28:36 PM Agent 5 1 600 WI 175
9-Mar 10:54:09 AM Agent 3 1 600 WI 182
9-Mar 10:54:09 AM Agent 3 1 600 WI 182
9-Mar 2:53:00 PM Agent 5 1 600 WI 198
9-Mar 3:40:25 PM Agent 1 1 700 FL 208
10-Mar 11:16:11 AM Agent 5 1 200 TN 35
10-Mar 11:54:19 AM Agent 5 1 200 TN 39
10-Mar 1:17:59 PM Agent 5 1 200 VA 47
10-Mar 4:31:57 PM Agent 5 1 300 DE 75
10-Mar 1:58:41 PM Agent 2 1 300 DE 78
10-Mar 1:07:05 PM Agent 3 1 400 PA 96
10-Mar 9:56:50 AM Agent 6 1 400 CT 98
10-Mar 10:41:47 AM Agent 1 1 500 NH 103
10-Mar 3:12:06 PM Agent 6 1 500 VT 121
10-Mar 11:45:43 AM Agent 2 1 500 VT 122
10-Mar 12:12:16 PM Agent 2 1 500 VT 127
10-Mar 12:59:07 PM Agent 5 1 600 WI 135
10-Mar 12:21:21 PM Agent 3 1 600 WI 146
10-Mar 9:24:45 AM Agent 2 1 600 IN 148
10-Mar 2:36:21 PM Agent 1 1 600 IN 156
10-Mar 2:16:46 PM Agent 3 1 600 IN 164
10-Mar 1:40:44 PM Agent 5 1 600 WI 171
10-Mar 10:48:11 AM Agent 5 1 600 WI 173
10-Mar 8:47:43 AM Agent 2 1 600 WI 173
10-Mar 9:53:40 AM Agent 4 1 600 WI 183
10-Mar 12:30:26 PM Agent 4 1 600 WI 183
10-Mar 12:09:23 PM Agent 2 1 600 WI 191
10-Mar 10:43:58 AM Agent 4 1 600 WI 191
10-Mar 11:46:13 AM Agent 5 1 600 WI 191
10-Mar 11:02:13 AM Agent 5 1 600 WI 192
10-Mar 9:00:36 AM Agent 2 1 700 FL 201
11-Mar 9:04:31 AM Agent 6 1 100 GA 24
11-Mar 12:38:52 PM Agent 4 1 200 VA 45
11-Mar 1:14:34 PM Agent 5 1 300 VA 64
11-Mar 2:09:18 PM Agent 3 1 400 NJ 84
11-Mar 11:12:53 AM Agent 1 1 400 PA 97
11-Mar 9:25:26 AM Agent 1 1 500 NH 104
11-Mar 9:18:25 AM Agent 2 1 500 VT 120
11-Mar 4:02:12 PM Agent 4 1 500 VT 120
11-Mar 10:18:16 AM Agent 6 1 600 WI 131
11-Mar 11:58:09 AM Agent 2 1 600 WI 143
11-Mar 12:53:57 PM Agent 3 1 600 WI 144
11-Mar 11:44:33 AM Agent 5 1 600 IN 149
11-Mar 2:32:27 PM Agent 2 1 600 IN 157
11-Mar 12:30:38 PM Agent 3 1 600 WI 168
12-Mar 8:48:53 AM Agent 6 1 200 TN 35
12-Mar 10:12:40 AM Agent 5 1 200 TN 42
12-Mar 11:40:38 AM Agent 2 1 200 VA 44
12-Mar 12:08:38 PM Agent 4 1 200 VA 48
12-Mar 10:35:28 AM Agent 1 1 300 VA 62
12-Mar 1:29:39 PM Agent 3 1 300 VA 62
12-Mar 8:18:29 AM Agent 1 1 300 VA 65
12-Mar 9:14:57 AM Agent 1 1 300 MD 67
12-Mar 12:27:55 PM Agent 2 1 300 MD 73
12-Mar 9:08:55 AM Agent 3 1 300 DE 75
12-Mar 2:29:15 PM Agent 6 1 400 NJ 85
12-Mar 8:31:33 AM Agent 5 1 400 PA 89
12-Mar 1:18:51 PM Agent 5 1 500 VT 127
12-Mar 10:18:30 AM Agent 1 1 600 WI 142
12-Mar 11:08:38 AM Agent 6 1 600 IN 158
12-Mar 3:25:35 PM Agent 3 1 700 FL 210
13-Mar 10:31:43 AM Agent 1 1 100 NC 4
13-Mar 9:29:49 AM Agent 3 1 100 SC 5
13-Mar 10:54:45 AM Agent 6 1 200 VA 50
13-Mar 9:18:34 AM Agent 3 1 200 VA 51
13-Mar 9:14:05 AM Agent 4 1 200 VA 53
13-Mar 9:57:01 AM Agent 3 1 200 VA 55
13-Mar 9:26:55 AM Agent 5 1 300 DE 76
13-Mar 2:10:14 PM Agent 5 1 300 DE 79
13-Mar 8:55:01 AM Agent 5 1 400 PA 95
13-Mar 11:39:53 AM Agent 6 1 500 MA 102
13-Mar 8:50:09 AM Agent 2 1 500 VT 124
13-Mar 12:57:34 PM Agent 3 1 600 WI 140
13-Mar 10:04:23 AM Agent 1 1 600 WI 140
13-Mar 2:02:20 PM Agent 1 1 600 IN 161
13-Mar 8:58:36 AM Agent 1 1 600 WI 194
13-Mar 8:56:07 AM Agent 4 1 700 FL 213
14-Mar 8:52:36 AM Agent 1 1 100 SC 9
14-Mar 4:49:38 PM Agent 5 1 100 GA 17
14-Mar 3:48:55 PM Agent 6 1 100 GA 24
14-Mar 10:27:28 AM Agent 1 1 200 TN 35
14-Mar 10:24:17 AM Agent 4 1 200 TN 42
14-Mar 10:18:01 AM Agent 5 1 200 VA 48
14-Mar 12:25:41 PM Agent 2 1 200 VA 50
14-Mar 2:55:20 PM Agent 4 1 200 VA 52
14-Mar 8:59:03 AM Agent 6 1 200 VA 52
14-Mar 1:51:34 PM Agent 1 1 200 VA 55
14-Mar 4:10:46 PM Agent 6 1 300 NC 58
14-Mar 2:35:39 PM Agent 5 1 300 NC 58
14-Mar 2:07:51 PM Agent 2 1 300 MD 69
14-Mar 10:31:48 AM Agent 2 1 300 DE 77
14-Mar 9:45:13 AM Agent 1 1 400 NJ 80
14-Mar 2:26:42 PM Agent 2 1 400 NJ 82
14-Mar 11:11:11 AM Agent 1 1 400 NJ 85
14-Mar 12:07:55 PM Agent 3 1 400 DE 87
14-Mar 3:34:26 PM Agent 2 1 400 PA 89
14-Mar 9:37:29 AM Agent 6 1 400 PA 91
14-Mar 9:34:01 AM Agent 3 1 400 PA 92
14-Mar 1:12:56 PM Agent 1 1 400 PA 97
14-Mar 2:25:42 PM Agent 6 1 500 MA 100
14-Mar 9:51:44 AM Agent 4 1 500 MA 102
14-Mar 12:24:49 PM Agent 4 1 500 NH 104
14-Mar 3:22:41 PM Agent 5 1 500 VT 120
14-Mar 9:54:59 AM Agent 1 1 500 VT 121
14-Mar 1:23:55 PM Agent 1 1 500 VT 123
14-Mar 1:19:02 PM Agent 2 1 500 VT 126
14-Mar 9:33:41 AM Agent 6 1 500 VT 127
14-Mar 1:51:56 PM Agent 1 1 600 WI 132
14-Mar 10:05:34 AM Agent 1 1 600 WI 141
14-Mar 11:20:20 AM Agent 1 1 600 WI 144
14-Mar 12:06:00 PM Agent 6 1 600 IN 154
14-Mar 2:17:47 PM Agent 1 1 600 IN 157
14-Mar 8:22:37 AM Agent 1 1 600 IN 159
14-Mar 9:19:39 AM Agent 5 1 600 IN 161
14-Mar 4:14:18 PM Agent 3 1 600 IN 162
14-Mar 12:19:56 PM Agent 2 1 600 IN 163
14-Mar 10:11:48 AM Agent 6 1 600 IN 166
14-Mar 2:19:36 PM Agent 1 1 600 WI 167
14-Mar 3:38:58 PM Agent 2 1 600 WI 173
14-Mar 11:44:08 AM Agent 5 1 600 WI 175
14-Mar 9:41:18 AM Agent 1 1 600 WI 176
14-Mar 9:33:22 AM Agent 1 1 600 WI 178
14-Mar 4:05:43 PM Agent 2 1 600 WI 180
14-Mar 10:29:26 AM Agent 6 1 600 WI 180
14-Mar 11:36:33 AM Agent 2 1 600 WI 183
14-Mar 12:08:11 PM Agent 2 1 600 WI 184
14-Mar 11:57:48 AM Agent 5 1 600 WI 189
14-Mar 11:13:18 AM Agent 3 1 600 WI 189
14-Mar 9:27:34 AM Agent 5 1 600 WI 194
14-Mar 8:04:06 AM Agent 1 1 600 WI 196
14-Mar 4:30:13 PM Agent 6 1 600 WI 197
14-Mar 10:14:05 AM Agent 4 1 700 FL 200
14-Mar 9:59:03 AM Agent 6 1 700 FL 201
14-Mar 9:58:39 AM Agent 4 1 700 FL 207
14-Mar 2:09:56 PM Agent 3 1 700 FL 210
14-Mar 1:02:47 PM Agent 4 1 700 FL 212
14-Mar 1:18:01 PM Agent 1 1 700 FL 213
15-Mar 3:29:00 PM Agent 1 1 100 SC 8
15-Mar 12:18:04 PM Agent 3 1 100 SC 11
15-Mar 11:45:04 AM Agent 2 1 100 GA 13
15-Mar 1:59:29 PM Agent 1 1 100 GA 13
15-Mar 11:04:15 AM Agent 1 1 100 GA 23
15-Mar 12:22:31 PM Agent 3 1 100 GA 23
15-Mar 9:43:27 AM Agent 4 1 200 KY 26
15-Mar 10:55:29 AM Agent 1 1 200 VA 47
15-Mar 12:19:04 PM Agent 2 1 200 VA 55
15-Mar 10:28:23 AM Agent 1 1 200 VA 55
15-Mar 1:37:08 PM Agent 5 1 200 VA 57
15-Mar 9:34:59 AM Agent 4 1 300 NC 59
15-Mar 10:59:14 AM Agent 5 1 300 VA 63
15-Mar 3:38:25 PM Agent 4 1 300 VA 66
15-Mar 4:51:12 PM Agent 1 1 300 MD 67
15-Mar 12:11:49 PM Agent 2 1 300 MD 72
15-Mar 10:19:37 AM Agent 4 1 300 DE 76
15-Mar 10:19:34 AM Agent 4 1 300 DE 77
15-Mar 1:46:40 PM Agent 5 1 400 NJ 80
15-Mar 11:14:09 AM Agent 5 1 500 MA 100
15-Mar 4:13:32 PM Agent 1 1 500 MA 101
15-Mar 1:46:02 PM Agent 5 1 500 MA 102
15-Mar 12:54:18 PM Agent 4 1 500 NH 111
15-Mar 11:01:46 AM Agent 2 1 500 VT 112
15-Mar 9:41:43 AM Agent 4 1 500 VT 115
15-Mar 11:00:58 AM Agent 5 1 500 VT 122
15-Mar 2:01:58 PM Agent 5 1 500 ME 128
15-Mar 10:19:30 AM Agent 6 1 600 WI 133
15-Mar 11:00:19 AM Agent 1 1 600 WI 137
15-Mar 1:13:41 PM Agent 1 1 600 WI 139
15-Mar 1:35:49 PM Agent 6 1 600 IN 149
15-Mar 10:02:00 AM Agent 4 1 600 IN 152
15-Mar 10:55:00 AM Agent 5 1 600 IN 154
15-Mar 10:40:58 AM Agent 3 1 600 IN 162
15-Mar 8:39:08 AM Agent 6 1 600 IN 165
15-Mar 10:11:29 AM Agent 5 1 600 WI 172
15-Mar 12:30:28 PM Agent 3 1 600 WI 175
15-Mar 2:02:17 PM Agent 3 1 600 WI 176
15-Mar 10:00:04 AM Agent 4 1 600 WI 176
15-Mar 2:08:58 PM Agent 1 1 600 WI 179
15-Mar 1:43:47 PM Agent 5 1 600 WI 181
15-Mar 9:05:39 AM Agent 4 1 600 WI 195
15-Mar 1:58:42 PM Agent 3 1 600 WI 196
15-Mar 3:29:36 PM Agent 5 1 600 WI 199
15-Mar 12:28:20 PM Agent 2 1 700 FL 200
15-Mar 8:23:16 AM Agent 3 1 700 FL 213
16-Mar 11:17:17 AM Agent 4 1 100 SC 7
16-Mar 2:41:35 PM Agent 1 1 200 KY 27
16-Mar 12:37:21 PM Agent 3 1 300 NC 58
16-Mar 2:14:05 PM Agent 1 1 300 NC 60
16-Mar 8:41:06 AM Agent 2 1 300 VA 64
16-Mar 12:58:59 PM Agent 1 1 300 MD 72
16-Mar 12:42:31 PM Agent 3 1 400 NJ 83
16-Mar 10:40:54 AM Agent 1 1 400 NJ 84
16-Mar 2:59:18 PM Agent 1 1 400 PA 91
16-Mar 11:13:14 AM Agent 1 1 400 PA 95
16-Mar 2:16:40 PM Agent 3 1 400 PA 97
16-Mar 1:17:23 PM Agent 3 1 400 PA 97
16-Mar 9:12:51 AM Agent 6 1 500 NH 105
16-Mar 9:49:27 AM Agent 1 1 500 NH 105
16-Mar 8:24:45 AM Agent 1 1 500 NH 111
16-Mar 2:00:33 PM Agent 2 1 500 VT 119
16-Mar 11:03:46 AM Agent 6 1 500 VT 122
16-Mar 3:20:37 PM Agent 1 1 500 VT 125
16-Mar 3:49:11 PM Agent 3 1 500 ME 129
16-Mar 10:55:18 AM Agent 1 1 600 WI 141
16-Mar 9:40:01 AM Agent 4 1 600 IN 161
16-Mar 4:39:40 PM Agent 5 1 600 IN 161
16-Mar 9:47:04 AM Agent 5 1 600 IN 161
16-Mar 1:12:36 PM Agent 1 1 600 IN 162
16-Mar 3:41:38 PM Agent 4 1 600 WI 171
16-Mar 8:57:16 AM Agent 1 1 600 WI 188
16-Mar 10:10:43 AM Agent 5 1 600 WI 193
16-Mar 8:29:12 AM Agent 6 1 700 FL 204
17-Mar 11:46:10 AM Agent 5 1 100 NC 1
17-Mar 8:33:23 AM Agent 3 1 100 NC 3
17-Mar 12:57:00 PM Agent 3 1 100 NC 4
17-Mar 12:45:35 PM Agent 4 1 100 SC 7
17-Mar 8:50:21 AM Agent 5 1 100 SC 11
17-Mar 8:44:23 AM Agent 3 1 100 GA 22
17-Mar 10:15:47 AM Agent 1 1 200 KY 26
17-Mar 10:52:45 AM Agent 5 1 200 KY 32
17-Mar 10:02:38 AM Agent 1 1 200 TN 42
17-Mar 11:57:56 AM Agent 2 1 200 VA 51
17-Mar 4:45:46 PM Agent 3 1 200 VA 53
17-Mar 11:46:47 AM Agent 2 1 200 VA 57
17-Mar 10:25:03 AM Agent 5 1 300 NC 59
17-Mar 9:21:05 AM Agent 6 1 300 VA 62
17-Mar 10:48:57 AM Agent 4 1 300 MD 72
17-Mar 1:47:36 PM Agent 1 1 300 MD 74
17-Mar 12:04:18 PM Agent 5 1 400 NJ 81
17-Mar 8:40:46 AM Agent 5 1 400 NJ 85
17-Mar 8:42:58 AM Agent 1 1 400 DE 87
17-Mar 10:24:20 AM Agent 4 1 400 PA 95
17-Mar 10:51:24 AM Agent 5 1 400 PA 95
17-Mar 3:35:50 PM Agent 3 1 400 PA 97
17-Mar 9:02:19 AM Agent 3 1 400 PA 97
17-Mar 2:43:05 PM Agent 1 1 400 CT 99
17-Mar 12:33:54 PM Agent 3 1 500 NH 105
17-Mar 11:29:33 AM Agent 2 1 500 NH 106
17-Mar 8:53:42 AM Agent 1 1 500 VT 122
17-Mar 10:12:32 AM Agent 6 1 500 VT 123
17-Mar 9:49:52 AM Agent 2 1 500 ME 130
17-Mar 10:59:41 AM Agent 5 1 600 WI 132
17-Mar 11:14:11 AM Agent 3 1 600 WI 133
17-Mar 1:35:54 PM Agent 1 1 600 WI 135
17-Mar 9:35:37 AM Agent 1 1 600 WI 136
17-Mar 11:39:33 AM Agent 1 1 600 WI 142
17-Mar 12:37:29 PM Agent 3 1 600 WI 146
17-Mar 10:16:56 AM Agent 5 1 600 IN 148
17-Mar 9:55:29 AM Agent 1 1 600 IN 155
17-Mar 1:27:46 PM Agent 1 1 600 WI 168
17-Mar 1:55:39 PM Agent 5 1 600 WI 175
17-Mar 1:11:10 PM Agent 5 1 600 WI 181
17-Mar 10:43:33 AM Agent 5 1 600 WI 184
17-Mar 1:37:25 PM Agent 3 1 600 WI 188
17-Mar 1:51:35 PM Agent 1 1 600 WI 191
17-Mar 10:30:41 AM Agent 1 1 600 WI 191
17-Mar 9:47:39 AM Agent 5 1 600 WI 195
17-Mar 10:18:03 AM Agent 1 1 600 WI 196
17-Mar 10:34:59 AM Agent 5 1 700 FL 203
17-Mar 1:29:06 PM Agent 5 1 700 FL 208
17-Mar 1:00:57 PM Agent 5 1 700 FL 209
17-Mar 9:03:30 AM Agent 1 1 700 FL 213
18-Mar 9:43:26 AM Agent 5 1 100 SC 6
18-Mar 9:41:45 AM Agent 4 1 100 SC 10
18-Mar 12:32:52 PM Agent 5 1 100 SC 10
18-Mar 10:18:38 AM Agent 5 1 100 SC 11
18-Mar 2:38:43 PM Agent 1 1 100 GA 14
18-Mar 10:58:34 AM Agent 4 1 100 GA 24
18-Mar 11:42:34 AM Agent 2 1 200 KY 28
18-Mar 8:08:05 AM Agent 1 1 200 VA 44
18-Mar 9:10:34 AM Agent 3 1 200 VA 53
18-Mar 8:36:57 AM Agent 3 1 200 VA 54
18-Mar 3:14:32 PM Agent 5 1 300 MD 73
18-Mar 10:29:18 AM Agent 1 1 300 MD 74
18-Mar 1:31:53 PM Agent 5 1 400 DE 87
18-Mar 11:00:38 AM Agent 2 1 400 DE 87
18-Mar 11:17:20 AM Agent 6 1 400 DE 87
18-Mar 2:06:07 PM Agent 1 1 400 DE 88
18-Mar 4:15:40 PM Agent 2 1 400 PA 97
18-Mar 9:14:07 AM Agent 3 1 400 CT 98
18-Mar 10:04:44 AM Agent 3 1 500 NH 106
18-Mar 4:23:08 PM Agent 6 1 500 NH 110
18-Mar 12:09:21 PM Agent 4 1 500 VT 122
18-Mar 12:48:54 PM Agent 3 1 500 VT 124
18-Mar 1:42:52 PM Agent 4 1 600 WI 167
18-Mar 2:37:30 PM Agent 1 1 600 WI 176
18-Mar 11:01:18 AM Agent 3 1 600 WI 187
18-Mar 3:16:10 PM Agent 2 1 600 WI 191
18-Mar 1:32:33 PM Agent 6 1 600 WI 196
18-Mar 4:03:02 PM Agent 1 1 700 FL 201
18-Mar 12:18:59 PM Agent 4 1 700 FL 201
18-Mar 1:38:40 PM Agent 4 1 700 FL 207
18-Mar 3:46:28 PM Agent 4 1 700 FL 210
18-Mar 12:10:47 PM Agent 5 1 700 FL 210
19-Mar 8:11:35 AM Agent 3 1 100 NC 2
19-Mar 2:40:23 PM Agent 2 1 100 NC 3
19-Mar 11:40:20 AM Agent 1 1 100 SC 5
19-Mar 9:32:53 AM Agent 5 1 100 GA 16
19-Mar 1:09:31 PM Agent 1 1 200 TN 42
19-Mar 2:05:29 PM Agent 5 1 200 VA 52
19-Mar 12:13:24 PM Agent 3 1 300 MD 69
19-Mar 10:29:21 AM Agent 3 1 300 DE 78
19-Mar 3:06:39 PM Agent 2 1 400 DE 87
19-Mar 11:18:20 AM Agent 5 1 500 ME 130
19-Mar 9:41:26 AM Agent 1 1 600 IN 165
19-Mar 1:32:52 PM Agent 1 1 600 WI 174
19-Mar 1:58:20 PM Agent 3 1 600 WI 174
19-Mar 11:35:12 AM Agent 5 1 600 WI 179
19-Mar 8:35:50 AM Agent 5 1 600 WI 182
19-Mar 8:37:47 AM Agent 1 1 600 WI 186
19-Mar 8:58:33 AM Agent 3 1 600 WI 188
19-Mar 2:38:15 PM Agent 5 1 600 WI 199
19-Mar 9:21:21 AM Agent 2 1 600 WI 199
19-Mar 12:56:33 PM Agent 5 1 700 FL 205
19-Mar 11:45:26 AM Agent 5 1 700 FL 208
19-Mar 3:21:50 PM Agent 2 1 700 FL 211
20-Mar 8:14:28 AM Agent 1 1 100 NC 2
20-Mar 10:50:02 AM Agent 5 1 100 GA 16
20-Mar 10:10:40 AM Agent 3 1 100 GA 18
20-Mar 12:55:27 PM Agent 2 1 200 KY 28
20-Mar 10:59:47 AM Agent 3 1 200 KY 29
20-Mar 11:55:04 AM Agent 5 1 200 KY 29
20-Mar 11:08:31 AM Agent 2 1 200 TN 38
20-Mar 2:42:02 PM Agent 2 1 200 TN 43
20-Mar 11:19:30 AM Agent 3 1 200 TN 43
20-Mar 3:07:59 PM Agent 2 1 200 VA 56
20-Mar 12:59:14 PM Agent 1 1 200 VA 57
20-Mar 11:09:39 AM Agent 3 1 300 NC 59
20-Mar 1:27:59 PM Agent 5 1 300 NC 59
20-Mar 10:00:18 AM Agent 1 1 300 VA 62
20-Mar 1:39:08 PM Agent 6 1 300 DE 78
20-Mar 8:20:22 AM Agent 3 1 400 NJ 81
20-Mar 1:21:41 PM Agent 3 1 400 CT 98
20-Mar 11:29:51 AM Agent 2 1 500 NH 103
20-Mar 8:21:28 AM Agent 1 1 500 NH 108
20-Mar 12:24:42 PM Agent 2 1 500 VT 112
20-Mar 10:16:35 AM Agent 5 1 500 ME 128
20-Mar 1:48:40 PM Agent 1 1 500 ME 129
20-Mar 3:04:15 PM Agent 5 1 600 WI 132
20-Mar 4:41:37 PM Agent 1 1 600 WI 138
20-Mar 2:02:15 PM Agent 4 1 600 WI 139
20-Mar 1:05:19 PM Agent 4 1 600 IN 148
20-Mar 11:38:14 AM Agent 2 1 600 IN 150
20-Mar 2:44:44 PM Agent 2 1 600 IN 151
20-Mar 3:13:39 PM Agent 3 1 600 WI 172
20-Mar 8:33:52 AM Agent 3 1 600 WI 175
20-Mar 3:07:08 PM Agent 2 1 600 WI 180
20-Mar 11:10:40 AM Agent 4 1 600 WI 182
20-Mar 12:52:01 PM Agent 1 1 600 WI 183
20-Mar 4:59:58 PM Agent 2 1 600 WI 185
20-Mar 8:51:21 AM Agent 2 1 600 WI 189
20-Mar 11:26:56 AM Agent 4 1 700 FL 201
20-Mar 9:35:14 AM Agent 6 1 700 FL 203
20-Mar 11:50:47 AM Agent 6 1 700 FL 204
21-Mar 1:25:04 PM Agent 3 1 100 NC 1
21-Mar 2:04:22 PM Agent 1 1 100 GA 12
21-Mar 12:43:38 PM Agent 3 1 100 GA 21
21-Mar 10:34:30 AM Agent 3 1 200 KY 27
21-Mar 1:55:28 PM Agent 1 1 200 TN 35
21-Mar 9:03:05 AM Agent 5 1 200 TN 36
21-Mar 8:09:26 AM Agent 3 1 200 TN 41
21-Mar 2:48:43 PM Agent 1 1 300 NC 59
21-Mar 12:48:22 PM Agent 5 1 400 NJ 80
21-Mar 1:19:53 PM Agent 4 1 400 NJ 82
21-Mar 12:32:50 PM Agent 3 1 400 NJ 82
21-Mar 9:43:55 AM Agent 1 1 400 PA 90
21-Mar 3:52:44 PM Agent 1 1 500 MA 101
21-Mar 12:28:43 PM Agent 3 1 500 MA 102
21-Mar 9:00:36 AM Agent 6 1 500 NH 110
21-Mar 3:13:02 PM Agent 5 1 500 VT 117
21-Mar 2:52:09 PM Agent 5 1 600 WI 167
21-Mar 1:29:34 PM Agent 3 1 600 WI 172
22-Mar 9:03:30 AM Agent 4 1 100 SC 5
22-Mar 4:29:27 PM Agent 3 1 100 GA 12
22-Mar 1:07:05 PM Agent 4 1 100 GA 15
22-Mar 1:38:40 PM Agent 3 1 100 GA 20
22-Mar 2:06:07 PM Agent 2 1 200 KY 32
22-Mar 10:38:15 AM Agent 2 1 200 VA 52
22-Mar 4:24:27 PM Agent 3 1 200 VA 53
22-Mar 3:16:10 PM Agent 5 1 200 VA 55
22-Mar 10:04:44 AM Agent 1 1 300 NC 58
22-Mar 4:15:37 PM Agent 3 1 300 NC 60
22-Mar 1:08:25 PM Agent 1 1 300 VA 64
22-Mar 2:29:05 PM Agent 1 1 400 NJ 83
22-Mar 3:46:28 PM Agent 3 1 400 NJ 86
22-Mar 12:02:44 PM Agent 5 1 400 PA 97
22-Mar 2:05:29 PM Agent 1 1 500 MA 101
22-Mar 12:10:58 PM Agent 3 1 500 MA 102
22-Mar 2:40:23 PM Agent 3 1 500 MA 102
22-Mar 9:17:38 AM Agent 6 1 500 VT 115
22-Mar 10:18:03 AM Agent 3 1 500 VT 115
22-Mar 1:47:40 PM Agent 3 1 500 VT 124
22-Mar 4:15:40 PM Agent 5 1 500 VT 124
22-Mar 12:31:14 PM Agent 3 1 600 WI 139
22-Mar 8:53:42 AM Agent 4 1 600 WI 145
22-Mar 2:52:27 PM Agent 1 1 600 IN 160
22-Mar 9:47:39 AM Agent 4 1 600 IN 164
22-Mar 10:16:56 AM Agent 2 1 600 WI 173
22-Mar 9:49:52 AM Agent 3 1 600 WI 196
22-Mar 11:22:00 AM Agent 1 1 700 FL 203
Incoming Call For Call Type - Asset Call Type - Sub-Asset
Store Operations Support Snow Removal Snow

Store Repair Support Building Mechanical Lighting
Store Repair Support Wrong Phone Number Other
Store Repair Support Building Mechanical HVAC
Fleet Support Wrong Phone Number Other
Store Operations Support Parking Lot Sweeping Service Needed
Store Operations Support Parking Lot Sweeping Service Past Due
Store Repair Support Vendor Inquiry Work Order Cancelled
Fleet Support Store Delivery Vehicles Appliance
Store Repair Support Site Components Fences
Store Repair Support Site Components Parking Lot Lights
Store Repair Support Vendor Inquiry Technician On Site
Store Operations Support Irrigation Systems Landscape
Fleet Support Vendor Inquiry Work Order Cancelled
Store Repair Support Billing Inquiries Invoice
Store Repair Support Parking Lot Bollards
Fleet Support Wrong Phone Number For Store Operations Support
Fleet Support Trailers Recycling Trailer
Fleet Support Wrong Phone Number For Store Repair Support
Fleet Support Vendor Inquiry Work Order Question
Store Operations Support Wrong Phone Number For Fleet Support
Store Operations Support Wrong Phone Number For Store Repair Support
Store Repair Support Building Structure Walls
Fleet Support Vendor Inquiry Technician On Site
Fleet Support Store Delivery Vehicles Building Materials
Store Operations Support Wrong Phone Number Other
Store Repair Support Wrong Phone Number For Store Operations Support
Fleet Support Trailers Pallet Trailer
Store Repair Support Parking Lot Concrete
Store Operations Support Vendor Inquiry Technician On Site
Store Repair Support Wrong Phone Number For Fleet Support
Fleet Support Forklifts Propane
Store Operations Support Vendor Inquiry Work Order Cancelled
Fleet Support Forklifts Service
Store Operations Support Vendor Inquiry Work Order Question
Store Operations Support Irrigation Systems Greenhouse
Fleet Support Forklifts Battery
Store Repair Support Building Mechanical Fire System
Store Repair Support Building Structure Floor Slab
Store Repair Support Vendor Inquiry Work Order Question
Store Repair Support Building Structure Floor Slab
Store Repair Support Building Structure Walls
Store Repair Support Billing Inquiries Invoice
Resolution Description
Resolved 1st Level Support

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Types of asset calls broken down by Support group Types of sub-asset calls broken dow
Incoming Call For Call Type - Asset Count oCall Type - Asset
Fleet Support 224 Billing Inquiries
Forklifts 72
Store Delivery Vehicles 30 Building Mechanical
Trailers 12
Vendor Inquiry 38
Wrong Phone Number 72
Store Operations Support 204 Building Structure
Irrigation Systems 40
Parking Lot Sweeping 40
Snow Removal 12 Forklifts
Vendor Inquiry 56
Wrong Phone Number 56
Store Repair Support 390
Billing Inquiries 2 Irrigation Systems
Building Mechanical 116
Building Structure 4
Parking Lot 20 Parking Lot
Site Components 58
Vendor Inquiry 64
Wrong Phone Number 126 Parking Lot Sweeping
Total Result 818
Site Components
Snow Removal
Store Delivery Vehicles
Trailers
Vendor Inquiry
Wrong Phone Number

Total Result
sset calls broken down by asset Types of Contact Center resolution broken down by Support group
Call Type - Sub-Asset Count oIncoming Call For

2 Fleet Support
Invoice 2
116
Fire System 14
HVAC 78
Lighting 24
4 Store Operations Support
Floor Slab 2
Walls 2
72
Battery 28
Propane 30 Store Repair Support
Service 14
40
Greenhouse 18
Landscape 22
20
Bollards 6 Total Result
Concrete 14
40
Service Needed 28
Service Past Due 12
58
Fences 22
Parking Lot Lights 36
12
Snow 12 Number of calls received by eac
30 900
Appliance 14
Building Materials 16 800
12
700
Pallet Trailer 8
Recycling Trailer 4 600
158
Technician On Site 88 500
Work Order Cancelled 30
Work Order Question 40 400
254
300
For Fleet Support 36
For Store Operations Support 46 200
For Store Repair Support 30
Other 142 100
0
NC SC GA KY TN VA M
D DE NJ PA CT M
A NH VT M
E
200
100
818
0
NC SC GA KY TN VA M
D DE NJ PA CT M
A NH VT M
E
Number of calls for each Support group answered by the
tion broken down by Support group
Contact Center
Resolution Description Count Incoming Call For Count of Incoming Call For
224 Fleet Support 224
Incomplete Call (No Response) 4 Store Operations Support 204
Resolved 1st Level Support 68 Store Repair Support 390
Resolved with 2nd Level Support Assi 20 Total Result 818
Transferred Call 68
Transferred to 2nd Level Support 64
204
Resolved 1st Level Support 52
Resolved with 2nd Level Support Assi 26
Transferred Call 56
390
Incomplete Call (No Response) 46
Resolved 1st Level Support 100
Resolved with 2nd Level Support Assi 6
Transferred Call 80
818
Number of calls received by each State
Count of Store
I
A
M
D DE NJ PA CT M
A NH VT M
E W IN FL s ul
t
l Re
ta
To
I
A
M
D DE NJ PA CT M
A NH VT M
E W IN FL s ul
t
l Re
ta
To
Number of calls answered by Number of calls received by each
each Agent District
Agent Count of Agent District Count of District
Agent 1 198 100 78
Agent 2 116 200 108
Agent 3 160 300 86
Agent 4 98 400 92
Agent 5 174 500 124
Agent 6 72 600 272
Total Result 818 700 58
Total Result 818
Types of Contact Center resolutions

800
600
400
200
0
Count
Number of calls for each Support group

answered by the Contact Center
Fleet Support
Store Operations Support
Store Repair Support
Total Result

W5A1 - Phone Call Data - Pilot Phase 1

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Store Operations Support

Day Date Combined # Calls By Day Store Reapir Support Calls

Monday 2/23 507 293 15

Monday 3/2 494 288 16

Monday 3/9 505 274 22

Monday 3/16 486 278 24

23-Feb 9:03:30 AM Agent 4 1 100 SC 5

Store Operations Support Snow Removal Snow

Resolved 1st Level Support

Store Delivery Vehicles

Wrong Phone Number

Call Type - Sub-Asset Count oIncoming Call For

Number of calls received by each State

Types of Contact Center resolutions

Number of calls for each Support group

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