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overview Gas Technology segment map
4. DOWNSTREAM
DOWNSTREAM OVERVIEW
DIVESTMENTS
Cash flow from operations
In the Kingdom of Saudi Arabia, we completed the sale of our 50%
$7.3
▪
interest in Shell Saudi Arabia (Refining) Limited (SASREF), a joint
billion venture in Jubail Industrial City, to Saudi Arabian Oil Company
(Saudi Aramco) for $631 million.
Availability ▪ In the USA, our subsidiary Equilon Enterprises LLC, doing business as
91%
weighted average for refineries and
Shell Oil Products US, announced in June 2019 that we reached an
agreement for the sale of Martinez Refinery in California to PBF
Holding Company LLC for a $1.0 billion consideration. The sale was
chemical plants concluded in February 2020 in exchange for $1.2 billion which
includes the refinery and inventory.
Retail sites ▪ Also in the USA, in March 2020, we announced our intention to sell
45,000
Shell-branded retail sites, serving more than
the Puget Sound refinery in Washington and the Mobile site in
Alabama.
10
Downstream key statistics
2019 2018 2017 2016 2015
million
CCS earnings ($ million), of which: 6,277 7,601 8,258 6,588 10,243
per day Oil Products 5,798 5,717 5,576 4,940 8,654
Chemicals 479 1,884 2,682 1,648 1,589
Refineries CCS earnings excluding identified items ($ million) 6,680 7,567 9,082 7,243 9,748
15 in operation
delivering 2.5 million barrels of refined
Cash flow from operating activities ($ million)
Oil Products sales volumes (thousand b/d)
Chemicals sales volumes (thousand tonnes)
7,296
6,561
15,223
13,928
6,783
17,644
12,429
6,599
18,239
3,556
6,483
17,292
14,076
6,432
17,148
products per day Refinery processing intake (thousand b/d) 2,564 2,648 2,572 2,701 2,805
Refinery availability (%) 91 91 91 90 90
#1
Cash capital expenditure ($ million) 8,926 7,408 6,090 5,925 5,117
Capital employed ($ million) 70,859 56,633 56,431 52,672 46,280
[A] [A][B] [A][B] [A]
Employees (thousands) [A] 36 39 42 46 43
for 13 consecutive years [A] Excludes employees seconded to joint ventures and associates.
[B] As revised.
Downstream CCS earnings and ROACE [A] Downstream cash capital expenditure
$ billion % $ billion
10 20 10
b
5 10 5
b
a
a
0 0 0
2015 2016 2017 2018 2019 2015 2016 2017 2018 2019
OIL PRODUCTS
growing cash returns by capitalising on trading opportunities inherent Every day, more than 30 million customers visit these sites to buy fuel,
in Shell’s asset and market positions around the world. convenience items including beverages and fresh food, and services,
such as lubricant changes and car washes. We offer our business
Operating in around 30 countries, with more than 125 Shell and joint customers Shell Fleet Solutions, a ‘one-stop-shop’ for their mobility and
venture terminals, we believe our supply and distribution infrastructure energy transition needs, providing items including fuel cards, road
is well positioned to make deliveries around the world. This includes services and carbon-neutral offers. All of this is delivered by a team of
supplying feedstocks for our refineries and chemical plants, and approximately 500 thousand dedicated, passionate Service
finished products such as gasoline, diesel and aviation fuel to our Champions on Shell-branded forecourts around the world.
Marketing businesses and customers.
The breadth of our operations gives us opportunities to connect with
Our Shipping & Maritime business has a high level of expertise and our customers in the online and offline worlds. Increasingly we are
decades of experience. It is responsible for ensuring that all our global merging the two. The Shell App has around two million active users in
maritime activities are safely managed, including a fleet of around 40 35 markets and was the first mobile fuel payment service that allowed
LNG carriers and 10 oil tankers. In addition, we typically have more customers to pay for fuel from their mobile phones.
than 230 oil and LNG vessels on time charter. There are around 2,000
vessels associated with Shell on the water on any given day, including We have more than 100 years’ experience in fuel development. Aided
the ships, barges, drilling rigs, supply boats, FPSOs, and floating by our innovative partnership with Scuderia Ferrari, we have
storage and regasification units. concentrated on developing fuels with special formulations designed to
clean engines and improve performance. We sold such fuels under the
Our trading capability, deep market knowledge, global portfolio and Shell V-Power brand in 62 countries as at the end of 2019.
end-to-end integration within Shell effectively create opportunities to
deliver value for our customers and for Shell across our Upstream, In a growing number of markets, we are offering customers lower-
Downstream and Integrated Gas businesses. emission solutions, including biofuels, electric-vehicle fast-charging,
hydrogen and various gaseous fuels like LNG. During 2019, we
MARKETING introduced carbon-neutral driving in the Netherlands and the UK,
Marketing represents Shell’s customer-facing businesses: Retail and through which we offset customers’ emissions by purchasing carbon
Global Commercial. Our products are marketed around the world for credits generated from projects that plant and protect nature like
domestic, industrial and transport use and include transport fuels, forests, wetlands and other natural ecosystems.
lubricants, bitumen, sulphur, and convenience retail.
As one of the largest retailers worldwide, Shell Retail is uniquely
RETAIL positioned to capitalise on major trends in mobility and convenience Shell mobile App, Pay at Pump service
Shell is the world’s largest mobility retailer, by number of sites, with 45 retail. Our network keeps growing, and by 2025, we are planning to
thousand service stations operating in close to 80 countries at the end have 55 thousand Shell service stations in more than 90 countries,
of 2019. This is more sites than McDonalds or Zara, Carrefour, reaching more than 40 million customers every day. Key growth
Starbucks and GAP put together. We operate different models across markets such as China, India, Indonesia, Mexico and Russia will have a
these markets, from full ownership of retail sites through to brand significant role in our future expansion – as we continue making life’s
licensing agreements. journeys better for all our customers.
Lubricants BIOFUELS
Across more than 150 markets, we produce, market and sell technically The international market for biofuels is growing, driven largely by the
advanced lubricants for passenger cars, motorcycles, trucks, coaches, need to reduce GHG emissions from transport, but also to improve
and machinery used in the manufacturing, mining, power generation, energy security and support the agricultural sector. Sustainable
agriculture and construction sectors. We have a global lubricants biofuels are expected to play an increasingly important role in helping
supply chain with a network of four base oil manufacturing plants, 29 to meet fuel needs and reduce CO2 emissions.
lubricant blending plants, nine grease plants and four GTL base oil
storage hubs. Through our marine activities, we primarily provide Today, we are one of the world’s largest blenders and distributors of
lubricants, but also fuels and related technical services, to the shipping biofuels. We continue to build capacity in conventional biofuels that
and maritime sectors. We supply around 210 grades of lubricants and meet our corporate and social responsibility criteria. In 2019, we Helix Ultra Lubricants being inspected at Grasbrook Lubricants Centre,
blended more than 10 billion litres of biofuels into our petrol and diesel Germany
six types of fuel to vessels worldwide, ranging from large ocean-going
tankers to small fishing boats. worldwide. The production, purchase, trading, storage, blending and
distribution of biofuels are part of our everyday business. renewable natural gas, for use in natural-gas-fuelled vehicles. In 2018,
Specialties we announced plans to expand the JC Biomethane plant in Oregon,
Shell Bitumen supplies customers across 52 markets and provides In 2011, Shell and Cosan launched the Raízen biofuels joint venture
USA, which we acquired in the same year. The plant transforms
enough bitumen to resurface 500 kilometres of road lanes every day. (Shell interest 50%) in Brazil to produce ethanol, sugar and electricity,
organic waste into methane-rich biogas through anaerobic digestion.
Shell Bitumen is used on various road surfaces around the world, from and to supply, distribute and sell transport fuels. With a production
urban roads and motorways to airport runways and Formula One capacity of more than 2.5 billion litres a year of ethanol from sugar In 2019, Shell announced that it will support SkyNRG to develop
racetracks. Shell is a leader in bitumen technology and has developed cane, Raízen is one of the world’s largest sugar-cane ethanol Europe’s first dedicated sustainable aviation fuel (SAF) production
innovative bitumen products that can be mixed and laid at lower producers. The deal marked our first move into the mass production of plant. Together with World Energy, we have agreements with Air
temperatures than conventional asphalt, which helps reduce energy biofuels. In 2015, Raízen opened a second-generation biofuels plant, France and Lufthansa to fuel their flights from San Francisco
use and CO2 emissions. which uses technology from our earlier programmes with Iogen Energy. International Airport. The type of sustainable aviation fuel we supply
In 2019, Raízen produced 2.5 billion litres of ethanol and 3.8 million can reduce CO2 emissions by up to 85% compared with conventional
Shell Sulphur Solutions is a business that manages the complete value tonnes of sugar from sugar cane. The JV also produced 19.5 million jet fuel.
chain of sulphur, from refining to marketing. The business provides litres of second-generation ethanol from sugar-cane bagasse – (residue
sulphur for use in applications such as fertilisers, mining and chemicals. from the initial extraction process) – that was obtained from a facility
It also develops new technologies for sulphur that benefit sectors such that is integrated with the Costa Pinto mill.
as agriculture. Shell’s patented Thiogro technologies have been used
to produce nearly 1.5 million tonnes of sulphur-enhanced fertilisers, We continue to invest in the research and development of new ways to
resulting in increased crop yields that help feed the world’s produce biofuels from sustainable feedstocks, such as wastes and
growing population. cellulosic biomass from non-food crops. We are also investing in
of pipelines in the Gulf of Mexico and five US states. Our various non-
LOUISIANA MISSISSIPPI
Shell-operated ownership interests provide about a further 14,000 Baton Rouge
pipeline kilometres. Norco/
Portland Convent
St. Charles
St. James
We carry more than 40 types of crude oil and more than 20 grades of
Lake Erath Alliance
gasoline, as well as diesel, aviation fuel, chemicals and ethylene. Des Plaines
Charles Houma MP 69P
Clovelly
Lockport
Shell Midstream Partners, L.P., a midstream master limited partnership,
GULF OF Caillou
owns, operates, develops and acquires pipelines and other midstream MEXICO Island
assets in the USA. Its assets consist of interests in entities that own
crude oil and refined products pipelines and terminals that serve as key
GC19
infrastructure to transport onshore and offshore crude oil production to SMI 205A
Gulf Coast and Midwest refining markets. It also delivers refined
products from those markets to major demand centres. Its assets also
include interests in entities that own natural gas and refinery gas
pipelines that transport offshore natural gas to market hubs and deliver
refinery gas from refineries and plants to chemicals sites along the Gulf
Coast. Shell controls the general partner.
Permian Basin
Gas Gathering
Colex
• Amberjack • Mattox • Bengal • LOCAP • Anacortes • Norco • Permian Basin Gas Gathering
• Auger • Na Kika • Colonial • Refinery • Colex • Portland
• Cleopatra • Odyssey • Delta Gas Pipelines • Des Plaines • Seattle
• Endymion • Poseidon • Explorer • Zydeco • Lockport
• Mars • Proteus
CHEMICALS
Chemicals is one of Shell’s Leading Transition themes. Petrochemicals North America to produce polyethylene at scale. Commercial
are vital to our evolving modern society, being found in offices, cars production is expected to begin early this decade.
and homes. Demand for petrochemicals is set to grow above GDP
growth levels, with chemical products expected to play a role in We are a founding member of the Alliance to End Plastic Waste, which
lowering the carbon intensity of the global economy. They are less intends to invest about $1.5 billion over five years to help end plastic
resource-intensive compared with alternatives and they are lighter, pollution. The alliance is a major effort by global companies like Shell
which enables energy efficiencies. The Chemicals business will help to minimise and manage plastic waste, and to develop solutions for
Shell thrive through the energy transition. used plastics by helping to create a circular economy.
Chemicals produced by Shell are used by customers to manufacture In 2019, we announced our ambition to use 1 million tonnes of plastic
thousands of final products such as: furniture, clothes, household waste as feedstock at our global chemical plants by 2025. This is a big
appliances and packaging, shampoo and smartphones. Many of them step towards building a circular economy by using plastic waste to
use fewer resources and have a lower carbon footprint than the glass, produce chemicals. The first of our plants to do this in 2019 was Norco
paper or metal products they replace. High-performance insulation, in Louisiana, USA, where we successfully used oil made from plastic
synthetic textiles, and low-temperature detergents, for instance, all save waste to produce chemicals. We intend to scale up the technology and
energy and avoid CO2 emissions. deploy it at our other chemical plants in Europe, Asia and North
America, gradually achieving world-scale production by 2025.
Our plants produce a range of base chemicals, including ethylene,
propylene and aromatics, and intermediate chemicals such as styrene Our Chemicals business is expected to deliver between $2 billion and
monomer, propylene oxide, solvents, detergent alcohols, ethylene $3 billion organic free cash flow per year by 2025 at $60 per barrel
oxide and ethylene glycol. We have the capacity to produce around (real terms 2016) and mid-cycle Downstream conditions, representing
6.5 million tonnes of ethylene a year. In 2019, we supplied more than a ROACE of around 15%.
15 million tonnes of petrochemicals to around one thousand industrial
customers worldwide.