Handout &

Workbook

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 What would you need to feel confident to
demonstrate Leadership in a VUCA World?

Empowering the world through coaching

Empowering the world through coaching

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 Six Leadership Styles

Empowering the world through coaching

Biases
BIAS & HEURISTIC

If you have a Brain, You’re Biased

Cognitive biases are subconscious deviations in judgment leading to perceptual
distortion, inaccurate judgment, and illogical interpretation.

From an evolutionary point of view, they have developed because speed was often
more important than accuracy.

Heuristics are the "shortcuts" that humans use to reduce task complexity in
judgment and choice.
Biases are the resulting gaps between normative behavior and the heuristically
determined behavior

(Kahneman et al., 1982).

Chipman, S. E. (Ed.). (2016).
Empowering the world through coaching The Oxford Handbook of Cognitive Science. Oxford University Press.

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 Biases
Conscious or Unconscious Bias
Courageous Self-Reflection

Implicit Bias
Refers to the judgment, attitudes, or
stereotypes towards others that impact what
we Say, Think, & Do in an UNCONSCIOUS
manner. Based on the shortcut our brain
made.
Empowering the world through coaching

Psychological Safety

What the Research Says:

When teaching groups of executives, we often ask them how diversity affects
teams’ performance. The vast majority are convinced that more diverse teams
will outperform less diverse teams — particularly when the project involves
innovation. Their argument is familiar: The different perspectives, ideas, and
opinions in diverse teams are essential to achieving breakthrough performance
in competitive environments.

In practice, however, diverse teams often underperform relative to homogenous

teams. Why? They face communication challenges that get in the way of their
undeniable potential. It’s simple. People with similar backgrounds share norms
and assumptions about how to behave, how to set priorities, and at what pace
to do the work.
Amy Edmondson’s work:
Empowering the world through coaching HBR https://hbr.org/2022/03/research-to-excel-diverse-teams-need-psychological-safety

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Project Implicit –
Harvard Research Portal
follow the link:
https://implicit.harvard.edu/implicit/

Take some time and visit Project Implicit. Do a

couple of tests to see what you discover about
your biases.

You won’t have to share, but it will support your

self-awareness and give you insights you might
use in your Courageous Leadership.

You will need to sign-up for:

SOCIAL ATTITUDES

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What insights came up for you after taking
the Social Attitudes Tests?

How will you use your insights?

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 The Cost of Incivility
There is a legitimate ROI to How People Feel in a Work Space

• The organizational and individuals cost of this low-intensity

behavior are a sense of job insecurity
• Work-family conflict
• Lower innovative work behavior
• Higher turnover
• Burnout
• Lower helpfulness, task performance, creativity, and perceived insider
status Workplace incivility indirectly influences organizational citizenship
behavior through burnout.
• Increased counterproductive behavior and negative emotions.
• Insomnia and negative job rumination
• Reduced Compassion

Empowering the world through coaching

The Cost of Incivility

There is a legitimate ROI to How People Feel in a Work Space

Among workers who’ve been on the receiving end of incivility:

48% intentionally decreased their work effort.

47% intentionally decreased the time spent at work.
38% intentionally decreased the quality of their work.
80% lost work time worrying about the incident.
63% lost work time avoiding the offender.
66% said that their performance declined.
78% said that their commitment to the organization declined.
12% said that they left their job because of the uncivil treatment.
25% admitted to taking their frustration out on customers.

Empowering the world through coaching

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In what ways have you seen incivility show up
within organizations?

In thinking about your tools, how would you

courageously lead with awareness?

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POST WRITTEN BY Lyssa deHart
20200504

How Self-Reflection Makes You a Better Leader

We all have the power to be leaders. While we don't all have the
position power to be the boss, we still can cultivate the personal
ability to influence and impact our worlds. We lead in our homes, in
the workspace, with our friends, and in our organizations. So, this is
for you wherever you find yourself in a leadership role. There are
some significant correlations between a person's self-awareness and
performance. In a study by Hay Group (now Korn Ferry), they
explored how self-awareness makes better leaders, especially in the
areas of emotional intelligence, social awareness, reducing
defensiveness, and the power of celebrating those around you. Self-
awareness is fundamental to effective leadership. It's a process of
knowing yourself, leading yourself, and leading others.

Courageous Curiosity

The dictionary defines self-reflection as meditation or serious

thought about one's character, actions, and motives. Self-reflection is
an act of courageous curiosity. Courageous curiosity is about
knowing ourselves. It is noticing and exploring our reaction to
challenges — the willingness to ask ourselves to explore our part in
our experience and to look at what drove us to say, think or do
whatever we said, thought, or did. Start getting curious when you
have a strong emotion. What triggers delight, and what triggers the
opposite? Notice your inner narrative. What's between your
enjoyment and your discomfort? Observe judgment of yourself
and/or others. What is your experience? Dig below the surface; you
may know the tip of the iceberg, but remember that honest
exploration occurs below the waterline. Take a challenging situation,
and ask yourself:

• What is my goal?
• Where did I get hooked?
• How does my reaction influence the situation?
• What is mine to own?
• How do I want to navigate conflict?

https://www.forbes.com/sites/forbescoachescouncil/2020/05/04/how-self-reflection-makes-you-a-
better-leader/?sh=3b7f25be1de6

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POST WRITTEN BY Lyssa deHart
20200504

Connect to your breath and introspection. Let this lead to more

clarity of motivation — link patterns of behavior and reactions to the
events around you. Play with connecting your awareness beyond the
current situation. Then punt what you've learned into future
scenarios.

Emotional Intelligence

Emotional intelligence requires reading the temperature of another

person/situation and maintaining our emotional regulation. Consider
a leader who spends time blaming others, lashing out, and refusing
to take responsibility. Over time, these qualities erode trust. One
hallmark of leadership is that you not only have a compelling vision,
but you also have people who believe in your vision and will follow
you. Now think of leaders who inspire confidence in others. What
behaviors create the energy of inspired commitment?

The Fire and the Stream

Many years ago, a student came to a wise teacher, saying, "I want to
be a great leader. Will you teach me?" The wise teacher nodded and
walked away. The student followed. After walking through a forest,
they came to a stream. The teacher sat down, and so did the student.
They sat for hours, listening to the sound of the water flowing over
rocks, noticing the fish that leaped for mayflies, watching the
swirling eddies as water flowed steadily on. The day was spent in
silent contemplation.

The next day, the teacher and the student found a clearing in the
forest. The teacher began to gather wood. The student joined, and
together they gathered wood to build a fire. The flames tentatively
licked the kindling while the fire grew. Heat and energy swirled.
Several unsuspecting insects were lost to the flames. The day was
spent quietly feeding and caring for the fire long into the night.

In the morning, the teacher asked the student, "What have the fire
and the stream taught you of leadership?" The student sat quietly,
pondering, then stated, "I apologize wise teacher. I am not sure I
understand the lesson."

https://www.forbes.com/sites/forbescoachescouncil/2020/05/04/how-self-reflection-makes-you-a-
better-leader/?sh=3b7f25be1de6

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POST WRITTEN BY Lyssa deHart
20200504

The teacher then spoke again: "Reflect on the nature of the fire that
burned before us yesterday. It was a wild, powerful thing. Strong and
energetic. As the flames danced, nothing in the forest, no trees, or
wild animals, could match its raw power. With freedom, it could have
overwhelmed all that came before it. Yet, it needed to be constantly
fed."

"Consider the stream, in contrast, beginning far off in the mountains,

traveling continually toward the sea. At times it bubbles softly, and at
others, it moves quickly, with purpose. Yet, always, it moves on,
taking the path of ease if possible. And still, it's willing to work
through stone and earth to move steadily in the direction of its goal."

"In the end, what remains of the indomitable fire? Only ashes. The
fire is strong. It can overwhelm all that is in its path. Eventually, the
fire consumes all, and nothing remains, not even itself. Not so with
the water. It begins as a small stream, slowly and humbly growing
deeper and more powerful as it journeys to the sea. Along the way, it
carves mountains and sustains life."

The two sat quietly for a time. Then the teacher spoke, "So it is with
the nature of leaders. Each must choose a path. Is it the water or the
fire that they emulate? Recognize the difference in each: fire and
stream. Which has sustainable power? It is not those leaders who
must be fed constantly to sustain energy who rule others with power
and authority. Rather it is the leader who draws upon the well of life,
who is humble and powerful, who captures the hearts and minds of
people." After a few moments, the teacher said, "What type of leader
will you choose to be?"

Only Through Self-Reflection

It is only through the act of self-reflection that we develop self-

awareness. With self-awareness comes conscious choice.
Recognizing your ability to choose your nature in the moment that
you find yourself allows you to access your capacity to show up with
a bold vision and win the hearts and minds of those you need to help
you manifest your dream.

https://www.forbes.com/sites/forbescoachescouncil/2020/05/04/how-self-reflection-makes-you-a-
better-leader/?sh=3b7f25be1de6

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