Case Study

Design the user interface for Home

Background

Home (see Appendix) is the main layout of the mobile tablet application that will be used by clinic staffs in
small private General Practitioner (GP) clinics to manage all their workflows. This application is separated
from the application for doctors. Patients can either walk in or queue online at these GP clinics. Unlike
appointments, patients who queued online will receive real-time updates to their wait time and not be able to
select the timing of their consultations.

The goal of Home is to provide a centralized place for clinic staffs to manage and view frequently-encountered
workflows. These workflows have been categorized into 4 main sections for you, namely Doctors, Upcoming
Queues, Missed Queues, and Checkout.

Doctors

The Doctors section will show the doctors that are on duty and provide a quick way for clinic staffs to manage
the patients/consultations for their doctors. If a doctor is serving a patient, the clinic staffs will be able to mark
the patient as absent, update the consultation as completed, or cancel the consultation (for emergencies). If a
doctor is not serving a patient, the clinic staffs will be able to start the next consultation for the doctor. If a
doctor is not serving a patient as there is no patient in the queue, the clinic staffs will not be able to perform
any action.

Upcoming Queues

The Upcoming Queues section will show the 5 patients who are next-in-line to see the doctors and help clinic
staffs identify the patients’ records to prepare and the patients to call for the upcoming consultations. As
patients may queue online, some of the patients may not be present at the clinics before their turns. To avoid
uncertainty, next-in-line queues will be tagged as Confirmed when the patients are present at the clinics. At
any point in time, the clinic staffs will be able to cancel the queues of the next-in-line patients, which will
remove/delete them from the queue.

Missed Queues

The Missed Queues section will show all the patients who were absent when they were called by the doctors
and provide a centralized place for clinic staffs to help these patients rejoin the queue.

Checkout

The Checkout section will show the patients who have completed their consultations and their medications
and total bills, and help clinic staffs process these patients. Patients who have paid in advance will be tagged
with the Paid status. Clinic staffs will be able to edit the quantity and price of the medications and/or the
amount listed in the bills, as well as print the bill and medical certificate.
 Task

Design the user interface for Home using the data provided below.

Important notes

 All sections (Doctors, Upcoming Queues, Missed Queues, and Checkout) should fit within Home.
 Your designs should fit within a 12.9-inch tablet. You may use the iPad Pro or Samsung S8+ as reference.
 You will be assessed on your ability to present huge amounts of information using clean and beautiful
designs where users can view all the information at a glance or with minimal clicks.

Data

Doctors
Doctor Status Patient Action(s)
Erica Lim Not serving patient - Start consultation
Name: Alina Choo - Cancel consultation
Identity no.: S8819125G - Absent
Kevin Zane Serving patient
Queue no.: 46 - Completed consultation
Gender: Female

Upcoming
Identity no. Patient Queue no. Gender Status Action
S9227486T Nick Young 48 Male Confirmed
T0013984R Muhammad Imran 49 Male - Cancel queue
I1123106Z Yi Ting Tan 50 Female -

Missed Queues
Identity no. Patient Gender Action
S9712367J Charlie Wu Male
Rejoin queue
T0411139Z Rachel Wong Female

Checkout
Patient Identity no. Queue no. Gender Medication Total Bill Status Actions
Huisan - Loperamide 2mg (10 tabs)
S9116753R 43 Female $37.50 - - Edit
Li - Telfast 180mg (20 tabs)
- Print bill
Joe - Lacteol Fort (10 caps)
G2015557Y 44 Male $34.05 Paid - Print MC
White - Leftose 30mg (10 tabs)
Appendix