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you require by clicking on it

Terminal 1 - Check-in, Mezzanine level and arrivals

Public areas Mezzanine level

Passenger areas
M1
UK & Ireland
Services departures
M2
Lifts to Arrivals and
Heathrow Express 38
Accessible toilet UK & Ireland
arrivals
3
38
Airline lounge East zone check-in
M2
Babycare 1 114 M3
39 M4
Bureau de change 40
M5
16
Check-in 37
17
Lift 22
18
Restaurant / Café 19
Security 20
Zone A 21
Ticket sales
Zone B
Toilet men 23
24
Toilet women Zone C

25
114 South African arrivals lounge Zone D
Entrance
Zone E

Shopping & restaurants Zone F

M1 Café Rouge Zone G

M2 Café Italia Entrance 26

Zone H Zone J
BA queuing
M3 Game Grid maze
27
M4 Wetherspoons
Zone K
M5 Costa Coffee Entrance

16 Burger King Entrance

Zone L Zone P

17 Tie Rack First floor Zone M

18 Accessorize Zone N
19 Austin Reed
Zone R
20 Rolling Luggage BA international 29
premium check-in
21 Sock Shop
22 O’Brian’s
23 Virgin
24 ICE Entrance

25 Boots
26 Travelex
27 WHSmith
29 Travelex

HeathrowT1-1.7-05-05 ©2005 BAA Plc 3www.baa.com/heathrow

Terminal 1 - Arrivals

32
First floor
Public areas Irish baggage reclaim
To gates
Passenger areas 74 - 90
33
To gates
Services 34
35 1 - 12

Accessible toilet 36 To gates

To gates
2-8
Baby care 74 - 90
Baggage enquiries
Lifts to Arrivals and
Baggage reclaim Heathrow Express
Bureau de change 1 Bus stops 8-11
2
Car hire Ground floor
Information To check-in
3 32
Lift
4 UK baggage reclaim
Meeting point
Restaurant / café 31
5 6
Security 21
22 2019 7
Smoking area 18 17
Taxi 8
9
Telephone Bus stops 13-14 15 10
3 31
Ticket sales 11
Toilet men 18 Hertz car hire 14 11
Toilet women 19 Europcar car hire
13
Wireless hotspot 20 National car hire Bus stops 1-7 23
12
Car park 24
1 Speedlink / Hotel link 21 Enterprise car hire Taxis
2 Gwr 22 Heathrow Express tickets 25 26
3 Bus info 23 Customs office 4 5
27
4 BA bag collection 24 London underground tickets 6
6 Shopping collection point 25 Oversized baggage 31 Cash point 30

8 Hotel desk 27 BMI Baggage enquiries 32 Help point 28

3 1
10 Reserved seating 28 Swissport Baggage enquiries 33 Aer Lingus 29
15 LUL Desk 29 BA Baggage enquiries 34 Air UK
17 Avis car hire 30 Help point 35 British Airways
2

Shopping & restaurants

5 Primus mobile phones 13 Whistle Stop
7 WHSmith 14 Travelex
9 ICE 26 Travelex
11 World Duty Free 36 Travelex 39 The Body Shop
12 Costa Coffee 38 Coffee Republic 40 WHSmith

HeathrowT1-1.7-05-05 ©2005 BAA Plc 3www.baa.com/heathrow

Terminal 1 - International departure lounge

120

144 121
143
Public areas
123
Passenger areas 124
141 142

Services
125
126
Second floor
140 145 127
Accessible toilet 128

Airline lounge 139

E
129
Baby care 138 130
137
Bureau de change 136
135 113
Lift 60

Restaurant / café 134

Security 59 61
133
62
Showers 58
132 63
Smoking area 2
To gates
Toilet men 64
16 - 28
Entrance to international departures 67 65
Toilet women 53
54 66
International
Wireless Hotspot 114 Shopping collection point 68
departure lounge
69
53 VAT desk 115 BMI Customer service desk 70 9
83 BA executive lounge 139 Marketing and shopping information 71 78
50 114 115
72
85 Play area 142 Flight information
73
74
75 91
89
Shopping & restaurants
90
116
27 Internet 74 Austin Reed 123 HMV Entrance to 113 88
international
28 Caffé Nero 75 World of Whiskies 124 Dixons departures for BA
50 Sunglass Hut 78 Pen Shop 125 Timberland premium passengers 79
87
80
58 Caviar House Seafood Bar 79 Clarks 126 Fat Face
81 86
59 Burger King 80 Caviar House 127 French Connection 82
27
60 Est Est Est 81 Under development 128 LK Bennet
84
61 Pret a Manger 82 The Cigar House 129 Tie Rack 83
62 Glorious Britain 84 Entertainment Centre 130 Rolling Luggage 28
64 The Beauty Centre 86 Tumi Luggage 131 Giraffe 85
To gates
65 Thomas Pink 87 WHSmith 132 Opens October 2005 36 - 56
66 Harrods 88 Vodafone 133 Opens October 2005
67 ICE 90 World Duty Free 134 Opens October 2005
69 Books.co 91 The Perfume Gallery 135 Links of London
70 Burberry 113 Est Presso 136 Goldsmiths 141 Travelex
71 PIE Woman 116 Bridge Bar 137 Mulberry 143 WHSmith
72 Bally 120 The Tin Goose 138 Chocolate Box 144 Boots
73 Hugo Boss 121 Caffé Nero 140 World Duty Free 145 Best of the Best

HeathrowT1-1.7-05-05 ©2005 BAA Plc 3www.baa.com/heathrow

Terminal 2 - Check-in

Entrance Check-in

Bus station

Public areas
Passenger areas
Ground floor
74
76
Services 75
Entrance
Accessible toilet
Check-in
Left luggage
First floor departures
Lift & car park
Telephone
Ticket sales
Toilet men
Toilet women
1 Desk X
2 VAT desk

HeathrowT2-1.2-04/05 ©2005 BAA Plc 3www.baa.com/heathrow

Terminal 2 - Arrivals

Public areas
Passenger areas

Services
Babycare 1
Baggage reclaim
Bureau de change
Car hire 84

Information
4 3 2
Lift
Meeting point 87
5
Restaurant / Café 6
Security 7

Smoking area 8
85
Taxi Way out
Toilet men 16 20
Toilet women 12 Business work stations 9
17 21
22
Wireless hotspot 13 Reserved seating 18
19
1 Immigration enquiries 21 Cash machine
2 Avis car hire 27 Cash machine 10
3 Hertz car hire 30 Shopping collection point 23
4 Budget car hire 84 Customs red point 11
12 24 To departures
6 LU Expotel 85 Arrivals baggage enquiries
13
10 Smoking area 87 Taxi information
25

Shopping & restaurants

5 Sky Diamond
7 WH Smith 26
14
8 Travelex 15 27

9 Whistlestop 20 ICE First floor 28

29
30
11 Costa Coffee 22 Post Office
14 Tie Rack 23 Boots Link to
15 Body Shop 24 WH Smith short term
car park
16 ICE 25 ICE
17 Accessorize 26 Travelex
18 Whittard 28 Knickerbox
19 Sunglass Hut 29 Primus

HeathrowT2-1.2-04/05 ©2005 BAA Plc 3www.baa.com/heathrow

Terminal 2 - Departures

To Terminal 1

39
Public areas
Passenger areas

Services To gates 2 - 10
40
Information
Lift
Passports 43
Smoking area
Telephone 42
41
Wireless hotspot
49
39 Airline desk
42 Internet access / business work stations 47 88
68 Reserved seating 44 46
86 Airline enquiries 48
53
89 Retail information 50
45
52
51 54
Shopping & restaurants 72
55
71
40 World duty free 57
70
41 Harrods 56
86 58
43 Dixons
69
44 The Perfume Gallery 68 59
45 Books etc. 64
46 Rolling Luggage 67
63
47 Gifts 4 all 66
48 Coccinelle 60
62
49 Glorious Britain First floor
65
50 Tie Rack 89
51 Travelex
52 The Pen Shop
61
53 WH Smith To gates 11 - 15
54 Barbour
55 World of Whiskey
57 Austin Reed 63 Sunglass Hut
58 Timberland 64 Caviar House
59 Virgin 65 ICE 7
60 Boots 66 Bally
61 World duty free 67 Burberry
62 Hamleys 88 Naturally Cashmere

HeathrowT2-1.2-04/05 ©2005 BAA Plc 3www.baa.com/heathrow

Terminal 3 - Check-in

Public areas 59
Passenger areas

Services Zone B 59

Accessible toilet
Bureau de change
59
Check-in 52 Zone C
51
Information
Lift 1
Entrance
Telephone Zone A 53
Zone D 59
Ticket sales 2
60
Toilet men Entrance 3
Toilet women Zone E 59
4
1 Excess baggage
Entrance
3 BAA Information desk Ground floor 50
6
4 HM Customs desk - VAT exports 54
Zone F
5 United Airlines & BWIA ticket office 55
6 Reserved seating Entrance 56

50 HM Customs Desk - Commercial exports Zone G

51 Gulf Air ticket office Entrance 5
57
52 Cathay Pacific ticket office
53 BA ticket office
To arrivals
54 Singapore Airlines ticket office
55 Malaysian Airlines ticket office
56 Qatar Airways ticket office
57 PIA ticket office
59 Airline ticket desk
60 Virgin ticket desk

Shopping & restaurants

5 United Airlines & BWIA ticket office

HeathrowT3-1.1-04/05 ©2005 BAA Plc 3www.baa.com/heathrow

Terminal 3 - Arrivals

Public areas
Passenger areas

Services
Accessible toilet 34 Star Alliance baggage office
Babycare 35 United Airlines baggage office
Baggage enquiries 36 Egypt Air baggage desk
Baggage reclaim 37 Swissport baggage desk
Bureau de change 38 Virgin baggage desk To check-in
Car hire 39 Aviance baggage desk
9
Drinking water 41 Cathay Pacific baggage desk
49
Facilities for the hard of hearing 42 Shopping collection point
Information 43 UK immigration service 10
12 1
Lift 44 Airline baggage desk 13 11
48
33
Meeting point 46 Bus and coach information and ticketing 14
34 2
Restaurant / Café 58 Virgin baggage office
Telephone 3
15
47
Toilet men 15
18 4
Toilet women 42
19
Wireless hotspot 45 5
20
1 Excess baggage 16 36 35
21 37 6
17 American Airlines service desk
18 BAA Information desk 22 38
23
7
24 Taxis 24
17
26 25
25 Hotel shuttle 27
43
28 33
26 Hotel link 58
30 29 44
40
8
32 31
27 Avis car hire 1
Smoking area 9
28 Hertz car hire
Coach waiting lounge 46 39
29 Europcar car hire 10
30 Enterprise car hire 11 Ground floor
31 Alamo car hire
32 National car hire 41

Shopping & restaurants

9 Wendy's Hamburgers 13 Hotel & Traveller Centre 20 World News 33 American Express
10 Garfunkels Express 14 Serendipity Games 21 Boots 40 Travelex
11 Millies Cookies 15 World Duty Free 22 Whistlestop 48 Metro café
12 Serendipity Games 19 Travelex 23 Travelex 49 Food World

HeathrowT3-1.1-04/05 ©2005 BAA Plc 3www.baa.com/heathrow

Terminal 3 - Departures (public area)

10
Public areas
5
Passenger areas To departures
passenger area
4 11 3
12
Services 13
8
3 7
Babycare 129 6
Bar / Pub 2
14
Bureau de change 15
128 16
Lift 17 19
Mailbox First floor 18
Restaurant / Café
1
Telephone 126
20
Toilet men 21
Toilet women 22 23
25
Wireless hotspot To car park 24
26

Shopping & restaurants

27
1 Burger King
2 Sbarro
3 Taste
4 Harry Ramsden’s 17 Glorious Britain
5 Village Grill 18 Past Times
6 Sock Shop 19 The Link
7 Body Shop 20 American Express
8 Whittard 21 Lush
9 Parallel 54 bar 22 La Senza
10 Alpha World News 23 Thorntons
11 Travelex 24 Starbucks
12 Sunglass Hut 25 Hargreave’s Sport
13 Accessorize 26 Serendipity
14 Tie Rack 27 Boots
15 Rolling Luggage 128 Uppercrust
16 Clinton Cards 129 Franklins of Boston

HeathrowT3-1.1-04/05 ©2005 BAA Plc 3www.baa.com/heathrow

Terminal 3 - Departures (passenger area)

28 93
Public areas 94
Passenger areas

Services 99
92
28
Accessible toilet 91
Airline lounge 90

Babycare 84 89
87 83 88
Bureau de change 30 86 82
81 66
29 31 85 79
Lift 77
65
80 64
Mailbox 32 78 75
76 74 63
Prayer room 33 73 62
Restaurant / Café 71
34 72
Security 60
61
70 58
Shower 35 69
56 59
Smoking area 39 68
From 55 57
67
Telephone departures 54
public area 36 53
Ticket sales 52
37 43 51
Toilet men 38 126 50
Toilet women 48
40 41 42 44 46
29 VAT Returns First floor 45 47
49 Family toilet
93 Gate room 2
49
94 Gate room 4
99 The London Lounge
Transfer
126 Cash machine ticketing area
127 Virgin Atlantic Airways lounge
127

Shopping & restaurants

28 World Duty Free 40 O’Neill’s 52 Versace 63 Mappin & Webb
30 Travelex 41 Harrods 53 Mont Blanc 64 Salvatore Ferragarmo 74 Bulgari
31 Nike 42 Glorious Britain 54 Zegna 65 Hermes 75 Caviar House 84 MAC
32 FCUK 43 American Express 55 Cartier 66 Gucci 76 Bagel Street 85 Swatch
33 World News 44 Taste of Britain 56 Dunhill 67 World of Whiskies 77 Escada 86 Tie Rack
34 La Brioche Doree 45 World News 57 Dior 68 Cigar House 78 Hugo Boss 87 World Duty Free
35 Sunglass Hut 46 Waterford / Wedgwood 58 Lancôme 69 Berry Bros. & Rudd 79 Paul Smith 88 Seafood Bar
36 Dixons 47 World Duty Free 59 Rigby & Peller 70 Books etc. 80 Tumi / Rolling Luggage 89 Chanel
37 Virgin Megastore 48 Chocolate Box 60 David Culow 71 Bally 81 Kurt Geiger 90 Holland & Holland
38 Boots 50 Liberty 61 Chez Gerrard 72 Café Italia 82 Pringle 91 Thomas Pink
39 Starbucks 51 Harrods 62 Smythsons 73 Burberry 83 Folli Follie 92 TGI Friday’s

HeathrowT3-1.1-04/05 ©2005 BAA Plc 3www.baa.com/heathrow

Terminal 4 - Check-in

Public areas
Passenger areas

Services
Accessible toilet
83 105 Check-in zone A
Babycare 84
Bureau de Change
85
86 First floor
87
Check-in 88
Lift 89
Ent rance
90
Mailbox Check-in zone B
Restaurant / Café
Security
Smoking area 105

Telephone Ent rance 92

Tickets 93
Toilet men 94 Check-in zone C
Toilet Women
85 Post Office Ent rance
87 British Airways hand luggage check-in
96 Ticket sales 95
97 British Airways ticket desk Check-in zone D
101 British Airways Skyflyer lounge
102 Reserved seating 96
Ent rance
105 Cash machine 97
100 Check-in zone E

Shopping & restaurants

102
83 Costas 101
84 Travelex
86 Sri Lankan Airways
Link bridge
88 Sunglass Hut t o Hot el
89 Tie Rack
90 Body Shop
92 WH Smith
93 Travelex
94 American Express
95 Boots
100 AMT Coffee Bar

HeathrowT4-1.2-04/05 ©2005 BAA Plc 3www.baa.com/heathrow

Terminal 4 - Arrivals & mezzanine level

Mezzanine level
1

Public areas Reclaim 1 M4

Passenger areas
M4
Services Reclaim 2
M5
M6
Accessible toilet
Babycare
Bar / Pub 7 5 Reclaim 3
Baggage enquiries
3
Baggage reclaim
Bureau de Change Reclaim 4
8 Baggage reclaim hall
Information 9
Lift
10
Shower
Smoking area 19 Reclaim 5
27
Taxi 4
Ticket sales 11
Entrance 20 Reclaim 6
5
Toilet men 12
13
14 20
Toilet women 15
16
17
Wireless hotspot 18 27
Reclaim 7
1 British Airways baggage enquiries 21 23
3 Baggage enquiries 15 Avis car hire 24

5 Help phone 16 Hertz car hire 22

7 Excess baggage 17 Europcar car hire 25

8 Sky Diamond 18 Shopping collection point Entrance

9 British hotel reservation centre 23 British hotel reservation centre 26
10 Information desk 24 British Airways 5 Heathrow Express
12 Hotel link 25 Heathrow Express ticket machine
13 Enterprise car hire 26 Heathrow Express tickets
14 National car hire 27 Cash machine

Shopping & restaurants Ground floor

11 American Express
19 Starbucks
20 Arrivals shop M4 Café Italia
21 Travelex M5 Serendipty
22 WH Smith M6 Wetherspoons

HeathrowT4-1.2-04/05 ©2005 BAA Plc 3www.baa.com/heathrow

Terminal 4 - Departures

Public areas
4
Passenger areas 5

108
Services
6
Accessible toilet 7
11 8 Gat e 7
Airline lounge 9
10 35
Bar / Pub 14
104
Babycare 12 15

Bureau de Change
13
19
16
17
First floor
18
Information 20
22
Lift 25
24
23

Mailbox 34 36
26
21
Restaurant / Café 27 28 33
Gat e 8
Shower 29
Smoking area 31 37
32
Toilet men 38

Toilet women 40 39
Gat e 9
Wireless hotspot
41
32 Security desk 46 42
43 51
35 British Airways Serenity Lounge 47 52
48 44 53
38 BA information desk 54
49 45 55
40 Shopping information point 57
56
50
46 HM Customs & export
60 59 58 66
104 Quiet seating area
61 67
62 63 64 68
69
Shopping & restaurants 65
Ent rance t o 70
Vict or Pier
3 WHSmith 17 Thomas Pink 33 Harrods 51 Austin Reed 71
4 Best of the best 18 Chanel 34 World Duty Free 52 Church Shoes
Gat e 21
5 WHSmith 19 Sunglass hut 36 Costa Coffee 53 British Museum 72
6 Hackett 20 Travelex 37 World Duty free 54 World of Whiskies 65 Caviar House
7 Links of London 21 Harrods 39 Harrods 55 Cigar House 66 Books etc. 73

8 Harrods 22 Tumi 41 Travelex 56 Dixons 67 HMV

74
9 Caviar House 23 Tie Rack 42 Swarovski 57 Amex 68 Mulberry
10 Hermes 24 Coffee Republic 43 Tie Rack 58 Seafood Bar 69 Rolling Luggage
11 World Duty Free 25 Wetherspoon's Bar 44 Dior 59 Sunglass Hut 70 Smythsons
12 Dixons 26 Coffee Republic 45 The Pen Shop 60 Hamleys 71 WHSmith
13 Chocolate Box 27 Nike 47 L’Oréal 61 Glorious Britain 72 Escada
14 The Beauty Studio 28 Bally 48 Bvlgari 62 Accessorize 73 World Duty free
15 Boots 29 Burberry 49 Ted Baker 63 Pret a Manger 74 Metro Café Bar
16 Liberty 31 Amex 50 Mappen & Webb 64 McDonalds 108 Books.co

HeathrowT4-1.2-04/05 ©2005 BAA Plc 3www.baa.com/heathrow

London Heathrow Vicinity Map
Travelling between airports

Stansted
Airport

STANSTED EXPRESS
717 / 727 / 797

HEATHROW EXPRESS Paddington

Central
London Liverpool Street

Heathrow Terminals 1,2,3

Victoria
Terminal 4
Airport
70
7

70 7 / 7
/7

0 27
1

GATWICK EXPRESS
/7
97

700

707 / 717 / 727 / 797

National Express Coaches

Heathrow Express
Stansted Express
Gatwick Gatwick Express
Airport
Local rail services

to Watford to Watford to Willesden Junction

West Hampstead

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Lin
Stratford, North Woolwich

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Paddington

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HEATHROW EXPRESS

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Acton Central

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Bu

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to Reading
South Acton

Kensington
Olympia
Charing Cross

IR
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14
A

IL
D

RA
Waterloo
IN
G

RD
East
RA

O
Victoria

F
IL

to Medway

AT
A

W
IR

Towns
Waterloo Kent
Heathrow West
Brompton
Airport Gunnersbury Battersea
Park Vauxhall
Terminals 1,2,3 Chiswick

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Isleworth

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Terminal 4

La

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Queenstown

Br
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Road

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Windsor & Eton Central Windsor

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Kew Gardens

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Clapham Junction
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Reading to Ewell, Epsom to Croydon
WOKING RAILAIR

Bagshot Chertsey Chessington Gatwick Airport

Tolworth
Camberley Addlestone

Frimley Weybridge
140 bus route
Heathrow Express
Railair services
to Aldershot

to Woking