gs CIUDAD ESCOLAR English for Professional Communication. Lie favier Herrero Ral WRITING E-MAILS, USEFUL PHRASES _ reninge ear nannies Den Sr ear iase esr Haan Sear nara fe" dane saa Towing am wing py esa! vito tsb our Drochar) stat wonered you cou (hs mo). * im wang fomnsyeu sate satncontrenes). Sewanee yuo charge b our pes Stata moo coy) iam ating respons your scroteanrt Fue ator ha son. {started your (at ean ‘eth pros aun)" ‘The ap ay ham or yur era Sabha of andr enc, wud to acy Torn rang arpa bout Iwano apogee fe Endings Yours snooraly Your fatnuly est regards / Best wshes llth best * ‘Bye for now” Direcing the reader ‘S00 balow fr forte formation. Figures can be found beiow. ‘Sea paragraph 3 for ful ets. Psase fd attaches [As you can seein the attach fe, Point 4 sbove deals with My responses can bo found crecty ster ‘A summary of th report can be found beneath this messane. Fly, sacondly, hry. In the fist place, in tho Second placa. Ft ofa to begin wih o start wih For one thing, fer anata hig. ‘Betore (hat) After hat) ‘On the one hand - onthe other hand Inthe end at ast eventual. Inthe begining / ts Im eonctsio, 19 conclude, o sum up, to put it ina mulshol Finally trish wi LINKING WORDS ‘Refaring Yo provioua7 Ture contact wan roferoneo to! Reo (yeur phone ca), Inroply to (yourletten, ‘Nice to hear from you. * ‘Thank you for your phone cal usthar o (your exmal of 12th Sentero, hepa to hea rom you {Give me a eal ter on. It you would tke any furtcfadstional information, ploase do net hastate to Contact us {as really glad to hear about the success launch) {Cooking forward to ook forward to doing businase with you aga nthe futur, ‘We understand fom your you have any questo, please ema ‘or phone me. enjoyed meeting you ard look forward to (meeting you soon) Thanking someon “Thank you very mich for (your rap). ‘Thank you for You e-mal). ‘Thanks for (Jour oar) “Tans fot (fr everything)" any thank for.” [Asking someone to do something ‘Would you mie phoring...? ‘Could you conf your contact dots Can you gt in foun about your recent ror?” Confirming something ‘have pleasure inconfiming hat tho goons have ben dispatched, ‘wash to confem (bat have received your order ust wanted te ot you know (that t got he ful ‘Apologieing Proase accept my apologies for (he service you have receved) would tk to apologize for the dey) 1 apologize fr (he prablems you have hatls cluDAD EscoLAR "English for Professional Communication, Lee Javier Herrero Ri {Complete this internat emall end the rply withthe words In tha box. fatched attend creulate operation done event alized fgotback—makosure nolo put ro remind tll, [usta quick lio to all ine managers you that the arrangements for «the Online Markéting seminar have now baen p —— twill take place on 28 Apr — || full details are *. as.a pdf. | This 6 is part of our ongoing statt [seseoment program please encourage people to | Unwed to know approximate hurbers asap ~ fo me on this by the end of next week 1" iif possible, Thank you for your. || Miguel Hernandez lt Miguel ~ thanks forthe info Youve 1° __. ‘his: Well donel ma the seminar. — a lot of work into organizing ——- the pat to everyone concerned and that everyone knows about it. Can you me if there is-any limit (on numbers? I'm sure there will be lot of interest in-our department. ‘Thanks again. Youve 8 great dtes cruDaD escoLAaR English for Professional Communication, ck. Javier Herrero Ruiz > Complete the emails below with words from the Box: aatachment” os requeated dow'thestate doyou want fuer stance, gotback grateful for witheopart net fouing fom fewer elon to stl ssson very impressed wong [_" eitplasue hetingfiom pews oc: shine ee ee Ce mayan Gf |S ae woe nr Pa nates ‘ | mig? to ourpunsto et up an ema ud ora ABR CH WY Sm ‘Guinn no ned ai ao backgrunsinoain. aot = you coi sond me 0997 the easing sau or our grup of amps? A. | wou ba ‘yatta yo tae (Sari etme + ek fed 0 nn = p< YOU Se Cade 2 bags £5 Sandy Suajets Quali | ron | May mans fy noc or youn wer: kat & [eer rv rdeae youere Osh gis - Fnding yo exp 30% fran nm aon ae wae sedan sod thas ae oration yu ead, 2 ete. =~ Reenter be fy \ } peg cs tear 1 Se Coenbabawan” 22 1 28 a a mae ati ame sesh a mens SST ieee a aso “cgi itawteheswbrederane | oem Tecate ih iark | Lawaaiaraee | onan ead | say .{ESCLUDAD ESCOLAR. “English for Professional Communication. Let favor Herrero Ruiz ‘> Flin the gaps with propositions from the BOX: Woot at at back by for for for for I fom a in in in in of ch | moet 0 0 wth with 4. tm wting__reperd_____Job vacancy ef. no. TH729. 2. mtg, retaion jb vacancy ret. no THT20. 3. Many tanis_—_all your bey 44 tou be grat any information yourhave on tis. 5. Have a good ook atthe report and get net you nave any questions 6. {am sure that can count ‘your conning common. (uring) fate mori. “1. We will contac you again_the nar fer 8, Ihave been loka [Jour abate and am itorestod__ordeing ‘one offs supple. 8 srcycuar | aed pepe ane caridoessutable____Caron photo 5. Taveuni to complain tho poor sein wo ve ecsiad——_—_ Jour " Mai eerymne laase dnt hesitate to contact me you have any questions 2. Weare stil waltng —__deiery_these pats 13, The goods must be delivered to Busan port___24 Ape tates 4 Ploase cal me___ry det ine, 29458 7890, 15, Good hick evening! mail dealing with shipping arrangements ‘oath eal ding wih shiping erangements (te: wager | fra: Tim Gibert ‘Sbjct Our pment Singapore ~ 280189 Doar He, |e outro your camper hs ranged he siping of ane conan fom Hae | Sime ereurconeany Acoeg tte spa documents he cone 1 See une one one la Tr esimatod tine of aval me por of "Setter Moy ator aah sts ‘he shipping of taconlheris part oa ery gota contact ro company | ‘we could tose a lot of business as a result of this delay. “ ‘oat ck mothe rosin mesa erst ha delay: Look forward to hearing from yas S000, ° ‘Tharking you in advance, Timsiver Head of sioprg Wie BecronesAlletter of complaint Read the letter of complaint Manchester Byte, 2014 Dee hr NeGeoger, 1 am wing wth gard aur oder of sae pats for our engines invoice # 25470. This ‘rca was Gavered fo our bcteryyesteay. Unfortunate, a te ems are faut. They sre ‘Sinn tootong and canat na the engines. Ths hes caused us geat inconvenience and we rmaylose alot of money aa result Please send vs anew ord mmacatety. Furth | fet you should oer us some form of compensation fri nearwerence, ook foward to hearin fom you Trkyou, ‘aigy Warne, Head Engnear Erictent Engines A response to a letter of complaint Rood the raeponse to slater of complaint ‘CoP Seu i Mancnoar ira Perey, 2004 oar Hes Wire, “hark you fo your atro2t Febru In which you compianed abou delay of aly parts vies 35470, Fst ofl, pleas accept oe apotgas fortis isthe, We have sents naw ode by oxpress ‘elven, Furthermore, a crpansation forthe unfortunate, wa leit your soo. Sr 2096 count ‘ie vee you 0 a customer eok forward to doleg business wth you aga Yours sce Kength Mecrogor stoner Service Premier Par‘An e-mail requesting a meeting ea th o-rall requesting meeting as Tom 7 i To: Francs Oop, Hea! Sas, Head Maka fro: Gorton Soh Mowing 17 August nea ‘eu scala tdci eno yap ate ‘ony te cnr co oven nan totes 00 ke Suet wots wah rae calaon aura nape ea ine Semon yaa Pre Sumy parispatan ooo hema one ecu, tla Greon Dieter of Finance ‘An e-mail accepting an invitation to a meeting Te Mate Gordon From: Alex Crt Subject: Mactng— 170 August “Tank you for your emaregardng the meting on Wednescay, 17th Augusta 1800." | eto ontarnmnyatenroe ll ng the deta onal our lana achies In Seana ‘over the last yer le thereanyihing alan you woul ke me to prepare? Sincsely yours, Alex Grote Francia Deparment | | | | | _An e-mail cancelling and rescheduling a meeting ‘ead the e-mail cancaling and rscheduilng a mosting : te From; Eanes, Head o arkenng Subject Rescheduing Sales and Marketing Mastin Doras, Untonunatly we cannot hold he Mating and Sales meting on 1th Narn, a orgiaty fanned. TAS 5 dust the fac tat some member of tha SeieaDopatment a attending an portant exhbiton on tat ate ‘We would ke toreschodule on 2 March a week ater. The meting wit Bilbo the earterence room onthe 3 or tom 200th 14:00 ar hare Wile unc bese Pease con your atencancs you ae unable to tienda me ow as soon as possible. Looking loan sing you on 21a Mare, sChestaton [ Hews