New

MyLiebherr
Portal
Getting started
May 2022

The Liebherr Group

MyLiebherr Portal

New design

The start page of the MyLiebherr online-portal has a new look.

Thanks to the modern design, users now benefit from a clearly structured, intuitive user
interface and a clearly arranged start page for more effective work. Optimized and additional
functions round off the design update.
The changeover to the new user interface is automatic. When visiting, the MyLiebherr portal
appears directly in the new design without users having to make any further settings. The
login data will continue to have unlimited validity.

https://myliebherr.com/

Of course, the redesign of the MyLiebherr portal does not mark the end of further
developments. Further functions are planned permanently, which will be rolled out
step by step, thus constantly expanding the portal's benefits.

We hope you will enjoy!

Your MyLiebherr team.

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MyLiebherr Portal

Dashboard

On the start page, the most important areas

 have been bundled and clearly structured. Users
can now see all their products at a glance  and
go directly to the “Service Partner” , "Personal
data"  and "Business relationships“  areas.

The previous navigation has been replaced by
the "Apps" section , which provides quick and

easy access to the most important portal
applications, as well as the digital products for
which the user does have a valid license.
Whether store or spare parts catalog - users can
now access the respective application directly
via large tiles.
With the relaunch, large parts of the portal are
now mobile-responsive, ensuring optimal and
 user-friendly display and usability on all devices.

The “Service Partner” area is visible from

Service Partners only (Affiliates, Dealers,
Factories).
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MyLiebherr Portal

Personal Data

By clicking on your login icon on

the top right of your screen , the
main menu appears. 
User’s permissions  are clearly 
displayed on the right-hand side of
the “Personal Data” area.
Employees having the role of
“company administrator”  and/or 
“license manager”  for the
company are now displayed with
the corresponding contact data.


Liebherr employees cannot edit their

personal data.

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MyLiebherr Portal

Colleagues

The area “Colleagues”  displays

the list of users registered and
assigned to the Company, with a
different level of authorizations .
Filtering options  enable to focus
on specific registration status .

Requests for registration can be 
approved/rejected in the “Actions”

 
column .
Of course, additional users can be
added at anytime .

Users can be added “in mass”, on

request.

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Address Book

The company administrators can create

and manage addresses that have to be
visible to all users of the respective
company: “Company addresses” .
Addresses entered under "Own
addresses"  are only available to the
respective user.
Now the appropriate (delivery) address
can be selected directly when an order
is placed in the e-Shop, without having
to re-enter it each time manually.
The “default” address can be marked by  
using the appropriate icon .


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MyLiebherr Portal 
Business
Relationships
All business relationships per product
area are listed here .
One service partner by product area can
be identified as “Main”, thanks to the
corresponding icon .
Of course, it is possible to add a new
service partner at any time , by
following the process step by step .





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Products

All registered machines are listed in the

“Products” area , included those from
connected companies.
Company administrators and product
managers do now have the option of defining
keywords  for each machine.
Products can be assigned to topic clusters and
thus be found more quickly. These keywords
are then visible to all users of a company.

Products can be registered at any time by
following the appropriate process  and the
   
registration status  has been made more
visible.
By using the corresponding icons, it is now
possible to delete a machine, manage
authorizations , access to its parts catalog
and add it into favorites.

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

Product registration

The product registration has been reworked.

The process is divided into 3 steps  :
— Selection of a product area
— Entry of a serial number
— Reference of the product

In step 2, two types of requests are now 
distinguished  :
— “Request authorization” : If you are not the
owner of a product and you need access to
its digital services, you can request it from
the owner with this new option.
— “Assign product to me”

Ensure that the correct option has been ticked

accordingly, in order to be able to “continue” .

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Orders

This area displays an overview of all

MyLiebherr orders, which were placed to
specific service partners.

By one click, the detailed information are

accessible:
— Order status
— Tracking number
— Upload of documents
(Invoice, Delivery notes,...)
— Comments (from Service Partner and/or
Customer)
— Contact information (within the
delivery address)
— Customer number (within the
billing address)

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MyLiebherr Portal

Contacts

Concrete technology: MyLiebherr.LMT@Liebherr.com

Crawler Cranes up to 301t / Duty Cycle Crawler Cranes /

Deep Foundation / Maritime Cranes: MCC-MyLiebherr-Support@Liebherr.com

Earthmoving / Material handling equipment /

Pipeline Equipment: MyLiebherr.EMT@Liebherr.com

Mining: MyLiebherr.MIN@Liebherr.com

Mobile and Tower Cranes: MyLiebherr.TowerCranes@Liebherr.com

Mobile cranes and crawler cranes above 300t: MyLiebherr.LWE@Liebherr.com

Components: Myliebherr.COT@Liebherr.com
MyLiebherr Portal 
Service Partner Hub

In addition to the available “Apps”, the "Service

Partner Hub“ has been developed exclusively
for Service Partners, in order to better manage
customers.

Your company “dashboard” gives you a general

overview of :
— promotions
— customers orders
— customers pending requests

From here, you can easily navigate through the
different modules of the “Service Partner Hub”
, in order to access the customers settings
into details.

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MyLiebherr Portal

Service Partner Hub

The “Service Partner Hub“ is a part of the area “My Apps”  and enables
the service partners to manage their customers.
It is divided into different areas  :

“Dashboard”: Key figures related to the areas “Offers”,

“Customer orders” and “Customers”.

“Customers”: Enables (e.g.) to configure each customer, consult

registered products.

“Promotions”: List of ongoing and/or expired promotions.

“Customer Orders” : List of spare parts and/or Licenses orders placed

through MyLiebherr. Further functions available by one click, like sales
orders generation based on customers orders.

“Reference Data” : Master data configuration for the use of

order processing.

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Thank
You