Unit Title : Communication for Work Purposes

Title of the Lesson: Communication in the Workplace and its Channels

Duration: 1.5 hours

Introduction

Lesson two, “The Communication at the workplace and at its channels”

presents the different channels that the communication at the workplace today
may use in order to achieve its goals.

Strategically, each lesson is designed to provide a lesson discussion,

methodologies that enhance and confirm learning along the process- activity,
analysis, abstraction, and application. The level of difficulty of the activities
presented hopes to cater all learners with different levels of capability, with
special consideration to developing independent and critical learners.

Since the design of the curriculum is outcomes-based, application of the

learning provides learning opportunities to deliver outputs that are useful and
engaging. A reflection activity is provided in every lesson to give opportunities
for students to develop maturity in using decision making skills and in
integrating professional and knowledge in communication.

Objectives/ Competencies:
1. Differentiate communication from channels.
2. Identify the different types of communication channels..
3. Identify the channels used in sending nonverbal messages.
4. Write one’s personal experience when nonverbal messages became more
comprehensible than the verbal message.

Pretest
Instructions: Identify the communication abilities described in each sentence​.
Fill the blanks with the appropriate item. Choices are provided below.

1. _______________ communication is the ability to express positive and

negative ideas and feelings in an open, honest and direct way.
2. _______________ communication is the ability to adjust the style of speech
to one another.
3. _______________ communication is the ability to take into account what we
do, the way we do it, and our impact on other people.
 4. _______________ communication is the ability to keep your mind open to
new possibilities, unexpected suggestions, and novel ideas.
5. _______________ communication is the ability to communicate by making
the time worth the effort spent.
6. ________________ communication or the Compassionate communication is
the nonviolent way of speaking that facilitates the flow of communication
needed to exchange information and resolve differences peacefully. It uses
language that increases goodwill and resents what lowers self-esteem.

7. ________________ means communicating in an ethical and transparent

manner in order to contribute to the health and well-being of society.
8. ________________ communication is the act of implying supportive feelings
and offerings, like assistance and love, by telling another person how sorry we
feel for them even when we do not need to understand what they going
Through.
9. ________________ communication is the ability to convey messages, even
negative ones, in a positive manner.
10. ________________ communication is the presentation of views by the sender
in a way best understood by the receiver.

Choices:
1. Accommodating 2. Positive

3. Assertive communication 4. Responsible

5. Effective communication 6. sympathetic

7. Empathetic 8. Synergistic

9. Empowered 10. Worthwhile

Lesson two

“What you do speaks loudly that I cannot hear what you say.”
-Ralph Waldo Emerson

The communication at the workplace draws a clear demarcation line between

the use of “​communication​” and “​communications”​ . (Eunson, 2007) In the same
manner, the difference between ​English as a second language and ​English as a
foreign language is clearly defined for consideration of the use of the language in a
particular region or country. (Nunan,2009) At the workplace, the use of the standard
English at the global level is used to communicate. It is the acceptable language
among the many Englishes. Standard English denotes formal and informal language
in the workplace. In the community where English is a foreign language, English is
not widely used for communication and the native language is the dominant
language for communication. When you apply for a job, be sure to know the first
language of the country or the region like the Japanese organizations. You are more
likely to use Nihongo and English at the same time. But when English is used as a
second language, it means that English is widely used for communication by the
population in the community and the national language or official language
dominates the communication. When you apply for a job, be prepared that
procedures and systems come in English like in the Philippines. The communication
in English will do. The comparison can give you the orientation on the importance of
the language in a communication and the importance of the competency or the
knowledge of one’s individual in the use of the English language.
The technical definition of ​communication is the concentric interconnecting
circles that people in the organization engage in. The people achieve goals of the
organization or the company in synchronous manner using ​interpersonal​,
intrapersonal​, ​group/team​, ​organizational/company​, ​public/media​,
intercultural​, ​written,​ and ​spoken communication​- each with its own purpose.
Communications on the other hand is the systems and mechanics used in
transferring data. (Eunson,2007) It is the channels that people use to send and
receive their messages and to communicate to build professional relationships.
Critical to note is that the entire operation does not only depend on the established
networks or systems that the company uses to communicate to build relationships.
There are important channels of communication that people use to send and receive
messages. Often, people are unaware that these basic communication affects the
entire communication system significantly.
People transmit messages using ​visual communication. ​This is the use of
images, pictures, paintings, photography, video, or film. Messages can also be sent
using ​auditory or the use of sound. The use of ​tactile or the sensory receptors as
in using braille can transmit messages. ​Haptic is the use of touch to send
messages. Olfactory helps send messages using the smell. ​Electronic
communication like telephone, electronic mail, cable television or satellite
broadcast are used as channels as well. The facial expression or ​kinesics​, the
body language​, ​paralanguage or tone, rate, pitch, ​gestures​, ​proxemics or
distance, ​iconics or symbols, ​chronemics or time, ​posture​, ​dress and ​appearance
are used to send messages and they have patterns, forms, and meanings that
receivers use to decode to interpret.
The nonverbal messages that we convey are equally important and
meaningful as the verbal messages particularly in a workplace setting. Nonverbal
messages must contain the three basic requirements of a verbal communication-
clarity, coherence, and credibility. Nonverbal messages must be clear with its
purpose if used intentionally- it must be used to reinforce the verbal message.
Understandably, if it is clear, it avoids misunderstanding and misconception.
Nonverbal messages must be coherent- it must be coherent “​with what is being
said”.​ If the speaker will choose to use nonverbal messages to reinforce their
meaning then it must be coherent. When you say to someone “You are welcome”,
the most cordial verbal gesture must be used to reinforce your message. Importantly,
the use of the nonverbal message must conform to being credible. The credibility of
the use of the nonverbal messages comes from the choice of the nonverbal
message. Suppose in a representation you would like to demonstrate a certain
degree of competence, the speaker must use a “powerful stance” or a hand gesture
that will demonstrate a certain degree of conviction to what you are saying, or the
most sincere and honest eye contact that you could give to look persuasive.
Generally, one must be aware that all behavior has communicative value whether
they are delivered consciously or unconsciously or intentionally or unintentionally.
Professionals in particular must be cautious with their choice of words as well as
their actions. An employee who is always late for work does not need to explain to
justify their tardiness. Neither, anyone who stays for work late to demonstrate loyalty.
Included in the use of the nonverbal channels to send messages is the time
and space. Time is the date and the clock time while the space is the locale or the
distance of the interactants in the process. The interactants are the people involved
in the communication process. The availability of the two, the nature and urgency of
the message lead to the change in the mode of the transmission of message. The
type of the message determines which channels may be used to achieve the
purpose like the use of social media and the technology like podcasts, webinars,
forum, blogs, e-newsletter, videoconferencing, skype may help shrink space and
time of workplace and workspace. Nonverbal messages may not be quantifiable but
they definitely are observable.

Activity
Activity I. Instructions: Choose which word best applies to the expression.
1. I am sorting my job application (communication, communications).
2. Facsimile or fax machines is an example of innovations in
(communication, communications).
3. The company (communication, communications) is sent electronically.
4. Email is a growing (communication, communications) tool.
5. The level of (communication, communications) may be measured by
6. the level of (communication, communications) technology.
7. The dynamics in the workplace (communication, communications)
remain conventional.
8. (Communication, communications) technologies are instrumental to
9. facilitate (communication, communications).
10. (Communication, communications) can fail.
Notes: ​Remember that communication is used to mean sharing of information, while
communications means channels of communication.

Activity II. Instructions: Identify whether dress, gesture, haptic, iconic, olfactory,
proxemics, satellite broadcast, time, or visual is the
dominant nonverbal feature that is used to deliver a message
using the image. Write the nonverbal channel on the blank.

1. ________________ 2. _________________ 3. _________________

4._________________ 5. ___________________ 6. ___________________

7. __________________ 8. __________________ 9. ___________________

 10. _____________________

Analysis

Share your personal experience when nonverbal messages became more

comprehensible than the verbal message. Write your story. Then, underline all the
nonverbal messages. Show the impact of the nonverbal message by writing the
outcome of the event. Avoid use of fragments.

_________________________________________________________

_________________________________________________________

_________________________________________________________

_________________________________________________________

_________________________________________________________

_________________________________________________________

Abstraction

It is believed that “An ounce of prevention is worth a pound of cure”, which

means that it is better and easier to stop a problem, illness, etc., from happening
than to stop or correct it after it has started.(​www.merriam-webster.com​). What
nonverbal communication can you identify to illustrate the meaning of the sentence?
Post one like the sample below.
Example:

Post yours here.

Application
On nonverbal using paralanguage or the use of tone, pitch, or rate. Diction is critical
in communicating. It is the style of expression. While it is crucial that an employee
chooses the appropriate words, diction helps describe whether the communication is
formal or formal. Identify the diction in each expression. Write formal or informal after
every expression.

1. “Could you be so kind as to pass me the milk?” ___________________

2. “You’re wrong!” _____________________
3. It is a pleasure to see you again! How are you today?”
4. “Hey, what’s up? ________________________
5. “I regret to inform you that that is not the case.” ___________________
6. “I’m so pissed off.” ________________________
7. “I would be delighted!” _____________________
8. “I’ll do it right away, sir.” _________________
9. “Sure, why not?” ______________________
10. “Yeah, just a sec.” ______________________

Test your understanding:

Which type of communication is used to perform the following actions?
1. soliloquy (interpersonal,intrapersonal)
2. echoing seminar (interpersonal,intrapersonal)
3. State of the Nation Address (organizational/company, public/media)
4. panel interview (group/team,organizational/company)
5. impromptu speaking (interpersonal,intrapersonal)
6. individual conference (interpersonal,intrapersonal)
7. telephone conversation (written, spoken)ss
8. one-on-one tutorial (interpersonal,intrapersonal)
9. Priest's homily (group/team, public/media)
10. yoga (intrapersonal,intercultural)

Suggested Readings and Links

https://youtu.be/a5WbQysRtlg
References

Eunson, B. (2007).ebook database: ebook academic collection.Retrieved from

http://trial.ebscohost.com
Images of communication in the workplace. Retrieved on September 2020
from​https://www.bing.com/images
Images of Interculturality. Retrieved from https://www.bing.com/
Faizal, Fesmina. "What is Workplace Communication? (& Why Does It Matter)".
Feedough. Feedough. Retrieved 12 November 2019.​https://en.wikipedia.org/
globalsiatesol.com. ​https://concordiacanada.com
Kent, D. (2020). How to Fix Workplace Silos in 2020 [without starting over]
Retrieved on September 2020 from https://dispatch.m.io/workplace-silos/
Literary devices.Retrieved from www.literarydevices.com

Merriam Webster. www.merriam-webster.com

Nunan, D. (2009). Second language teaching and learning. Cengage learning asia
pte ltd, Philippine branch, Pasig city, Philippines
Standard Operating Procedure Templates (SOP). Retrieved from
https://safetyculture.com
Villacorte, A., et. al. (2020). Purposive communication. st. andrew publishing house.
Plaridel, Bulacan, Philippines