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MARITIME PAYMENT SPECIALISTS

“ I liked it very much, it’s a good digital
solution I would say - convenient and
fast. I can see my salary and overview
of my account. When I travel, I like to
pay with my MarTrust card.
Georgie, Chief Engineer
(14 years in service)

MARITIME PAYMENT SPECIALISTS

Dear Colleague,

today we are happy to invite you for a new OSM Crew payment system in OSM.
It gives you much more flexibility in your own arrangements by using the new e-
wallet system provided by MarTrust. It allows you to quickly react on changes which
are happening either in your private constellation and/or if external circumstances
are changing - caused by whatever impact.
You do not incur higher fees -these are absorbed by the owners, OSM- on the
contrary it enables you to save cost through better exchange rates and enjoy faster
remittances of allotments to wherever you want to have it.
With the MasterCard Prepaid Card (you load the card from your e-wallet - keeping
your funds secure) you gain additional flexibility without increasing your cost.
Being reluctant? No problem: Even when participating in MarTrust e-Wallet system
you can shift your money to the bank connection you always used. When doing so
you can build up trust and confidence step by step – how you feel comfortable with
it- and use the other options of the system when it fits for you.
OSM thinks that the far reaching avoidance of carrying and handling cash money
makes our life more safe. With the e-wallet and the MasterCard you are a huge step
ahead in that direction. We are sure you will enjoy it! Join us in making life easier
and safer!
OSM Crew Management
Peter Burkal
11th of April 2022

MARITIME PAYMENT SPECIALISTS

Why our e-wallet is
better

Getting an e-wallet Cheaper to send Better foreign

is free money exchange
rates

Get paid quicker Easier to control Less Cash,

and manage funds much safer

MARITIME PAYMENT SPECIALISTS

I’m still not sure I should use
the e-wallet
• Each seafarer will have an account that the e-wallet uses
• The account is in Europe (Ireland)
• The e-wallet has:
- Zero charges to open the account,
- Zero maintenance charges for the account,
- Zero fees for two ATM withdrawals per month,
- Competitive and fair charges.
• It provides greater security, protection and cost benefits when traveling to and from
the vessel
• You can set it up and send 100% of your funds home, there is no obligation to keep it
in the e-wallet
• It is a useful notification tool to show that you have been paid, putting you in control
of your funds
• It is a platform where we will add services that matter to you. Why not have access to
your monthly salary as you’re earning it? MarTrust will launch our Salary on Demand
service in the e-wallet.

Is our e-wallet really

cheaper?
Exchange House MarTrust
USD$29 Average Transfer Fee USD$12 or less
3-5% Average Exchange Fee 1% or less

MARITIME PAYMENT SPECIALISTS

Maximise your money with
MarTrust

You request Receive immediately

Salary Advance in e-wallet

Transfer funds Instant fund transfer to a

to another colleague for free
MasterCard

Withdraw cash
MasterCard for at an ATM
online or instore
shopping

No hidden costs, giving you full control

MARITIME PAYMENT SPECIALISTS

Frequently asked
questions
Who is MarTust and what do they do?
Our Group Marcura was founded in 2001, the group focused first on serving the ship operators.
Currently we have solution that are used by Seafarers, Ship Managers, Ship Owners, Brokers,
Traders and so on. Servicing the Seafarers has been part of our mission since 2013. In 2021 we
processed around USD10Billion of payments in 45 different currencies for over 450 Shipping
companies across the globe. We are proud to say that we have grown to become the largest
maritime payment specialist.
Is Martrust a regulated financial institution?
MarTrust Corporation Limited is registered in England and Wales (Company No. 07498933). It is
an Authorised Payment Institution (API) regulated by the UK Financial Conduct Authority (FRN
794752) under the Payment Services Regulations 2017. Its registered company address is Office
7.09, 7th Floor, Tintagel House, 92 Albert Embankment, London, SE1 7TY, United Kingdom.
Why is my company changing the way I’m paid?
The maritime industry is changing the way it pays crew salary and cash to master from notes to
electronic – Because it’s better for your company and for you the crew.
Can I send money to any country?
• Yes, you can send funds in over 130 currencies, to over 180 countries via the
MarTrust e-wallet.
• The only restrictions are sanction and regulations that may apply.
We heard that for Ukraine and China you have a new way to send funds?
• MarTrust has found a way to send funds to Ukraine and China in less than 20
seconds and for half the price of a normal wire transfer.
• MarTrust will continue to add more and more countries to this faster payment
method.
• Seafarers can send funds to each other instantly and completely free of charge.

MARITIME PAYMENT SPECIALISTS

Are there tax implications of using MarTrust?
• Using MarTrust will not have any tax Implications
• It is the seafarers obligation to declare its taxable income to their respective
governments.
• If your concern is that the payment method is changing and this may trigger higher
taxes, the answer is that your payroll through the e-wallet will include the same
information mitigating this risk.
• Any payment reference would flow through our banking partners
to the local banks in the country in which you are paid, so there is
no impact
Why not just use a bank?
• Most banks do not offer the same level of support as MarTrust, nor do
they have a maritime focus.
• We still work with leading banks, but MarTrust’s combined transaction
volumes means better rates can be negotiated.
• Lower costs means more money in your pocket.

Is my money secure?

• MarTrust is regulated in both the UK and the EU

• MarTrust only works with global top 20 banks
• Regulations in both the UK and EU favour consumers, which offers you an
even greater level of security
• MarTrust is not a bank and is therefore required, by law, to ensure its
customers funds are protected.
• MarTrust keeps customers funds in a separate account from its own
operating funds

MARITIME PAYMENT SPECIALISTS

What if I need help? How do I get support?

• MarTrust offers a 24/7, multilingual support help desk

• The help desk can be contacted by both phone and email for all queries
• Whether you have lost your card, lost your phone and cannot access the ewallet,
or perhaps you've entered the wrong details, the MarTrust 24/7 help desk are
here to support you
• You can contact the team 24 hours a day, 7 days a week on:

+30 210 624 4770 or at help@martrust.com

MarTrust Corporation Limited is registered in England and Wales (Company No. 07498933). It is an Authorised Payment Institution (API) regulated by the UK Financial Conduct Authority
(FRN 794752) under the Payment Services Regulations 2017. Its registered company address is Office 7.09, 7th Floor, Tintagel House, 92 Albert Embankment, London, SE1 7TY, United
Kingdom. Copyright © 2022 MarTrust Corporation Ltd. All rights reserved. Part of The Marcura Group
PFS Card Services (Ireland) Limited is registered in Ireland (Company No. 590062). It is an E-Money Institution (EMI) regulated by the Central Bank of Ireland (Reg. No C175999) under the
Payment Services Regulations 2017. Its registered company address is Front Office, Scurlockstown Business Park, Trim, Co. Meath, C15 K2R9, Ireland.

MARITIME PAYMENT SPECIALISTS