Automated tube selecting and labeling system

BC・ROBO 7

OPERATION MANUAL

Version1
Issued in September 2019

Techno Medica Co., Ltd.

Please read this manual before using the BC・ROBO 7.

Keep the manual in a safe and accessible place. In the event of a change of ownership, please
hand over the manual to the new owner.
Preface
Thank you for purchasing the BC・ROBO 7.
This manual is intended for operators of the BC・ROBO 7. It describes the system, the names of its component
parts, how to operate it, and simple troubleshooting.
Please read the manual carefully beforehand to ensure efficient and safe operation. Keep the manual in a safe
place after reading.

Disclaimers
⚫ Techno Medica assumes no liability for damages due to earthquakes, lightning, floods or disasters outside
Techno Medica’s control, damages caused by third parties or other accidents, or damages caused by the
user, intentionally or otherwise, through inappropriate or incorrect use.

⚫ Techno Medica assumes no liability for any incidental failures (such as failure to achieve work results,
interruption of work or modification or loss of stored information) that may occur due to use or inability to
use the instrument.

⚫ Techno Medica assumes no liability for any malfunctions that may occur for failing to observe the
instructions in this manual.

⚫ Techno Medica assumes no liability for any malfunctions that may occur due to incorrect operation caused
by connecting the instrument or installing software not related to Techno Medica.

⚫ Techno Medica assumes no liability for damages incurred directly or indirectly from errors, omissions or
discrepancies between the instrument and this manual.

Intended readers
This manual is intended for all people involved with the instrument. For safety reasons, readers are divided into
four categories based on their expertise and experience.

⚫ Operators
People who operate the instrument on a regular basis. Operators should not attempt maintenance of the
instrument that requires expert skills. Accordingly, disassembly of the instrument by an operator is not
permitted.
Operators should read this manual carefully and ensure they understand the instrument’s features and operation
before using it.

⚫ Maintenance personnel
People authorized to undertake installation, basic troubleshooting, and periodic inspections as well as to operate
the instrument.
Maintenance personnel require knowledge of the instrument and the technologies used. Also, maintenance
personnel should read this manual carefully and ensure they understand the instrument’s features and operation
before undertaking any work.

⚫ Supervisors
Supervisors require a good knowledge of the instrument and the technologies used.
In addition to the administration of the instrument, supervisors are also expected to supervise its use in practice.

⚫ Service engineers
People who undertake work that requires special knowledge and skills, including instrument installation, fault-
finding and repair, and overhauls.
As a general rule, service engineering (work undertaken by service engineers) is performed by Techno Medica
staff.

2
Copyright
Techno Medica holds the copyright to this manual.
This manual is provided with the express purpose of supporting the safe operation of the instrument. This
manual should not be used for any other purpose.
No part of this manual may be used or reproduced for other than the purpose described above without prior
approval from Techno Medica. No part of this manual may be translated or rewritten into another language.
No part of this manual may be reproduced or issued to third parties in any form whatsoever without the express
permission of Techno Medica. The material in this manual is provided for general information and is subject to
change without prior notice.

Safety warnings used in this manual

Hazard level
The instrument was designed with operator safety as the top priority. However, the nature of the instrument is
such that certain hazards are unavoidable.
These hazards are divided into three levels based on seriousness and risk: WARNING, CAUTION, and
NOTICE.
Read the hazard warnings carefully before operating or maintaining the instrument. The WARNING,
CAUTION, and NOTICE symbols represent decreasing levels of seriousness (WARNING > CAUTION >
NOTICE), as explained below.

WARNING A hazardous situation which, if not avoided, could result in death or serious injury.

A hazardous situation which, if not avoided, could result in minor or moderate

CAUTION injury.

NOTICE A situation which, if not avoided, could result in physical damage.

The terminology used above is explained in more detail below.

Serious injury: Injuries that have long-term effects and may require hospitalization or ongoing treatment,
including blindness, injury, burns (high or low temperature), electric shock, fracture, or poisoning.
Moderate injury: Injuries that do not require hospitalization or ongoing treatment, including burns, electric
shock, or minor fractures.
Minor injury: Injuries that have only minor impact on health, including scratches, blows, or laceration.
Physical damage: Damage to buildings, building contents, livestock, or pets.

The following symbol is used to indicate important points that do not fall under the definition of a WARNING,
CAUTION, or NOTICE.

Point
Important points to note regarding operation.

3
Symbols

The following symbols are used to highlight important instructions.

A prohibited action Potential damage or injury

An action that should only be

A mandatory action performed after reading the
instructions in the manual
An action that should only
be performed after
unplugging the instrument
from mains power

4
Precautions for use

Improper handling may not only damage the instrument itself but also cause fire or injury.
Read the following precautions carefully and follow the instructions.

WARNING

Do not dismantle, modify, or repair.

Electric shocks, injuries, or equipment malfunctions can
occur.
If repairs are needed, contact the maintenance personnel.

Do not remove parts or use for other purposes. Electric

shocks, injuries or mechanical malfunctions can occur.
If disassembly is needed, contact the maintenance
personnel.

Do not place containers holding liquids or any metal

materials on the instrument.
Liquids or metal materials can cause fires, electric shocks,
or equipment malfunctions.

Do not connect or disconnect the power cable with wet

hands.
Electric shocks can occur.

Refrain from using water, oils, or detergents when cleaning

the floor. Liquids can cause fires, electric shocks, or
equipment malfunctions.

Turn off the instrument and disconnect the power cable if

smoke or unusual odors are emitted, or in the event of
overheating or damage.
Continuing to use the instrument in such a condition may
cause fires. Disconnect the power cable and contact the
maintenance personnel.

5
 WARNING
If the power plug blades or facing are dirty, turn off the
power, unplug, and clean using a soft cloth.
Dirt can cause electric shocks or fire.
If the instrument will not be used for a long period of time,
disconnect the power cable from the outlet and store in a
place free from dirt and dust.

Ensure the power plug is firmly inserted. Loosely

connected plugs can cause electric shocks or fire.

Use voltage between AC100-240V. Do not share the

electrical outlet with other equipment.

Check that the instrument is powered off when cleaning.

Electric shocks or injuries can occur.

When handling the power cable:

・Do not cut, modify, forcibly bend, or twist the power cable.
・Do not pull, place objects on, apply heat to, or place the
power cable near objects that generate heat.
Fires, electric shocks or injuries can occur.
If the power cable is damaged, contact the maintenance
personnel.
* Keep the power cable near the instrument so that it can
be easily accessed.

Ask the maintenance personnel to make periodic

inspections.
Failure to maintain the instrument can cause smoke
emission or fire.

6
 CAUTION

Do not climb on or lean against the instrument.

The instrument can fall over causing injury or dents in the
instrument resulting in equipment malfunctions.

Do not install the instrument on an unstable base.

The instrument can fall over causing injury or equipment
malfunctions.

Do not hit or shake to the instrument.

Shocks to the instrument can result in degraded performance or
equipment malfunctions.

Do not pull the power cable when unpluging.

Electric shocks can occur.

Do not leave the instrument unattended when the cover is open

or components are otherwise exposed.
Accident or malfunction can occur.

To avoid injury, take care not to knock your head or body against
the display, display arm, or instrument edges.

7
 CAUTION
To avoid injury, take care not to get your fingers caught when
opening or closing the reject unit door.
To avoid injury, take care not to knock your fingers when opening
or closing the printer or correcting jams.

Notes on use
To prevent damage to the instrument or equipment malfunctions, do not use the instrument in any of the
following locations:
⚫ Direct sunlight
⚫ Temperatures less than 5°C
⚫ Temperatures higher than 35°C or near objects that generate heat
⚫ Places subject to frequent fluctuations in temperature
⚫ Humidity or dirt and dust
⚫ Places exposed to rain or other moisture
⚫ Places exposed to chemicals or corrosive gas
⚫ Near magnets, speakers, or other equipment that generates a magnetic field

Observe the instructions below to prevent damage to the instrument or equipment malfunctions:
⚫ To avoid radio interference, do not place the instrument near televisions, radios, or their antennas. Always
plug into a different electrical outlet.
⚫ Do not hit or shake the instrument. Shocks to the instrument can result in degraded performance or
equipment malfunctions.
⚫ Use care when inserting and removing the drawer.
Handling the drawer roughly can result in degraded performance or equipment malfunctions.
⚫ When cleaning the outside of the instrument, do not use chemicals such as benzene or thinner or a cloth
dampened with such chemicals.
Doing so can result in degradation of quality, malformation, or discoloration. Always use a dry, soft cloth.

8
TABLE OF CONTENTS

1. OUTLINE ..................................................................................................10
1.1 Outline..................................................................................................................................... 10
1.2 System description ..................................................................................................................11
1.2.1 Overview ......................................................................................................................................11
1.2.2 Interior ......................................................................................................................................... 12
2. INSTALLATION .......................................................................................13
2.1 Unpacking ............................................................................................................................... 13
2.2 Installation space requirements.............................................................................................. 14
2.3 Connecting the cables ............................................................................................................ 15
3. OPERATION ............................................................................................17
3.1 Loading tubes ......................................................................................................................... 17
3.2 Tray insertion .......................................................................................................................... 18
3.3 Loading labels into label printer .............................................................................................. 19
3.3.1 Loading new label roll into label printer .................................................................................... 19
3.3.2 Replacing used label roll in label printer................................................................................... 24
3.4 Loading labels into manual label printer................................................................................. 29
3.4.1 Loading new label roll into manual label printer ...................................................................... 29
3.4.2 Removing label roll from manual label printer ......................................................................... 32
3.5 Turning on the instrument ....................................................................................................... 34
3.6 Turning off the instrument ....................................................................................................... 35
3.7 Operating the instrument ........................................................................................................ 36
4. SOFTWARE OVERVIEW .........................................................................39
4.1 Main menu .............................................................................................................................. 39
4.2 Automatic printing mode ......................................................................................................... 40
4.2.1 Operation status ......................................................................................................................... 41
4.2.2 Order information ....................................................................................................................... 42
4.2.3 Processing status ....................................................................................................................... 43
4.2.4 Stop / Reprint.............................................................................................................................. 43
4.2.5 Error record ................................................................................................................................ 44
4.2.6 Close ........................................................................................................................................... 45
4.3 PRECAUTION and ERROR screens .................................................................................... 46
5. CLEANING ...............................................................................................47
5.1 Instrument surface and PC..................................................................................................... 47
5.2 Printer unit............................................................................................................................... 48
5.2.1 Cleaning label printer ................................................................................................................. 49
5.2.2 Cleaning manual label printer ................................................................................................... 52
5.3 Labeling unit............................................................................................................................ 55
5.3.1 Cleaning label rollers ................................................................................................................. 56
6. QUICK TROUBLESHOOTING .................................................................57
6.1 Tube jams ............................................................................................................................... 57
6.1.1 Jam in tube supply unit .............................................................................................................. 57
6.1.2 Jam in tube feed mechanism .................................................................................................... 58
6.1.3 Label roll unit .............................................................................................................................. 62
6.1.4 Label printer................................................................................................................................ 63
6.1.5 Manual label printer ................................................................................................................... 64
7. ERROR CODES .......................................................................................65
8. Appendix 1. SPECIFICATIONS...............................................................67

9
1. OUTLINE
1.1 Outline
Developed by Techno Medica, BC・ROBO© 7 is an automated system for selecting and labeling blood
collection tubes based on LIS or HIS orders. The instrument produces kits with the correct tubes and barcode
labels along with a work list. BC・ROBO© 7 guarantees an error free workflow across all processes, delivering
higher quality and better lab safety.

BC・ROBO© 7 offers the advantages below:

⚫ Avoids tubes being missed during collection

⚫ Avoids discrepancies between test and selected tubes
⚫ Avoids patients being omitted from the work list
⚫ Avoids use of the incorrect tube for collection
⚫ Prevents tubes going unlabeled
⚫ Affixes barcodes to the correct part of the tube, thereby preventing reading errors
⚫ Avoids patient label mix ups
⚫ Shortens turn-around time
⚫ Shortens patient waiting time. Less queuing improves the patient experience
⚫ Boosts production

◼ Label issuing

Red : Progress of blood collection tube as barcode label is printed

and affixed to the tube
Blue: Manual barcode label printing

10
1.2 System description
1.2.1 Overview

(1) Front cover

(4) Tube supply
unit cover

(2) Touch panel display (5) Rear cover

(6) Printer unit cover

(7) Power switch

(3) Tray holder

No. Name Details

1 Front cover Cover for instrument front
2 Touch panel display Touch panel display for operation
3 Tray holder Collects blood collection tubes dispensed from the
instrument
4 Tube supply unit cover Cover for tube supply unit
5 Rear cover Cover for instrument rear
Ports for power, LAN, and USB cables are located
under the instrument
6 Printer unit cover Cover for printer unit
7 Power switch Turns instrument power on or off

11
1.2.2 Interior

(1) Color-coded
tube indicator

(2) Label printer

(3) Manual label

printer

No. Name Details

1 Color-coded tube indicator Indicates which blood collection tubes to load
2 Label printer Printer for blood collection tube barcode labels
3 Manual label printer Printer for manually affixed barcode labels.

Big slot Small slot

（）

A B C D E F

Tube carrier

Label printer
print head
Label printer
roll holder

Label roll unit Label spindle

Manual label
printer roll
holder
Manual label Manual label printer
printer cutter print head

12
2. INSTALLATION
2.1 Unpacking
Check that the items below are present when unpacking.

CAUTION
When unpacking, always wear safe clothes, gloves and shoes.
Injuries can occur.

1. BC・ROBO 7 2. Labels

3. Power cable 4. Tray

No. Name Details Quantity

1 BC・ROBO 7 1
2 Labels One roll for label printer and one for 2
manual label printer
3 Power cable 1
4 Tray 4

13
2.2 Installation space requirements
The figure below shows the minimum space required for installation (to allow maintenance access).

14
2.3 Connecting the cables

WARNING
Do not connect the cables if your hands are wet.
Electric shocks can occur.
If water gets on the instrument, do not power on until dry. If the table on which it is located
is wet, power off the instrument, wipe up the water, and allow time to dry.
Electric shocks can occur if the instrument is operated when it or the table is wet.

CAUTION
Bump hazard.
Do not stand up or turn around abruptly near the instrument. Injuries can occur if you collide
with the display arm.
Take care with internal metal parts when connecting cables.
Touching metal parts other than those involved in the work can result in injury.

1. Hold the instrument by the handles on the

underside and place on a table.

2. Open the printer unit cover and remove the

printer fixed bracket.

Printer fixed bracket

15
3. Remove the rear cover.
Ball catch

Rear cover Claw hook

4. Connect the cables as shown below.

AC cable LAN USB

16
3. OPERATION
3.1 Loading tubes

1. Open the tube supply unit cover.

2. Load tubes into the slots based on the color- Color-coded indicator
coded indicator.

Point
Load the tubes with caps facing outwards.

17
3.2 Tray insertion

1. Check the tray holder is empty.

Tray holder

2. Insert a tray.

NOTICE

Ensure the empty tray fits correctly into the holder. If not, the tray may not be detected.

18
3.3 Loading labels into label printer

WARNING
Do not place containers holding liquids or materials (metal materials such as clips, rubber
bands) on the instrument.
Fires, electric shocks or mechanical malfunctions can occur.
Keep hands and fingers clear of the metal parts inside the printer.
Injuries can occur.

CAUTION
Do not to hit the surrounding metal parts.
Injuries can occur.
When closing the printer unit cover, ensure that it locks into place.
Malfunctions can occur.
Hold the printer unit with both hands when closing.
Injuries can occur.

3.3.1 Loading new label roll into label printer

1. Open the printer unit cover.

Printer unit cover

19
2. Push the lock lever to pull out the printer unit.
Printer lever

Lock lever

3. Tilt the label lock lever toward you and insert

the label roll all the way in.

Label lock lever

4. Feed the label sheet between the print head

and guide.

Guide

20
5. The label roll rotates automatically once the
end of the label is detected by the sensor. This
feeds the label sheet through the printer.

Point
Keep hands clear when the mechanism is
operating as the label roll rotates automatically.

6. Rotate the label spindle until the guide shaft

is at the top.

Guide shaft

7. Insert the end of the label sheet between the

guide shaft and the label spindle.

21
8. Press the AUTO button. This winds the label
sheet around the spindle automatically.

Label
printer AUTO FEED

Point
Keep hands clear as the label sheet is wound Manual label
automatically once the AUTO button is pressed. printer FEED

22
9. Place your hand below the peeling board and
press the FEED button once.
The paper feeds and a label peel off.

Point
Place your hand below the peeling board before
pressing the FEED button to collect the label.

23
3.3.2 Replacing used label roll in label printer

1. Open the printer unit cover. Push the lock

lever to open the printer.
Printer lever

Lock lever

2. Tear off the label sheet using the peeling

board.

3. Rotate the print head lock lever in the Print head

direction indicated by the arrow to unlock.
Open the print head.

Print head lock lever

24
4. Rotate the label roll to wind on the label
sheet.
Tilt the label lock lever toward you to
remove the label roll.

5. Pull the label spindle toward you to unlock.

Remove the label sheet.

Label spindle

6. Push the print head lock lever down until it

clicks into place.

Lock lever
(Label printer)

25
7. Use scissors to cut the label sheet to ensure it
has a straight edge. Remove twenty (20)
labels from the sheet.

Approximately 70cm

8. Insert the label roll all the way in.

9. Insert the end of label sheet between the print

head and guide.

Guide

26
10. The label roll rotates automatically once
the end of the label is detected by the
sensor. This feeds the label sheet through
the printer.

11. Rotate the label spindle until the guide

shaft is at the top.

Guide shaft

12. Insert the end of the label sheet between

the guide shaft and label spindle.

27
13. Press the AUTO button. This winds the
label sheet around the spindle
automatically.

Label
printer AUTO FEED

Manual label
printer FEED

14. Place your hand below the peeling board

and press the FEED button once.
The paper feeds and a label peel off.

28
3.4 Loading labels into manual label printer

WARNING
Do not place containers holding liquids or materials (metal materials such as clips, rubber
bands) on the instrument.
Fires, electric shocks or mechanical malfunctions can occur.
Keep hands and fingers clear of the metal parts inside the printer.
Injuries can occur.

CAUTION
Do not to hit the surrounding metal parts.
Injuries can occur.
When closing the printer unit cover, ensure that it locks into place.
Malfunctions can occur.
Hold the printer unit with both hands when closing.
Injuries can occur.

3.4.1 Loading new label roll into manual label printer

1. Open the printer unit cover. Push the lock Printer lever
lever to open the printer unit.

Lock lever

29
2. Tilt the label lock lever toward you and insert
the label roll all the way in.

Label lock lever

3. Insert the end of label sheet between the print

head and guide.

Guide

4. The label roll rotates automatically once the

end of the label is detected by the sensor. A
label is cut automatically.

Point
Keep your hands away from the printer.

30
5. Press the FEED button to cut one more label.

Label
printer AUTO FEED

Manual label
printer FEED

31
3.4.2 Removing label roll from manual label printer

1. Open the printer unit cover. Push the lock Printer lever
lever to open the printer unit.

Lock lever

2. Rotate the print head lock lever in the

direction indicated by the arrow to unlock. Print head
Open the print head.

Print head lock lever

3. Rotate the label roll to wind back the label

sheet.
Tilt the label lock lever toward you to remove
the label roll.

32
4. Push down the print head lock lever until it
clicks into place.

Print head lock lever

(Manual label printer)

33
3.5 Turning on the instrument

1. Turn the instrument on.

Check that the power switch indicator light turns on.

Point
The touch panel display turns on automatically
when the power is on. Power switch

2. The main screen appears.

34
3.6 Turning off the instrument

1. Press the shutdown icon.

3. The following screen appears.

Press Shut down.

4. Turn off the power switch after the screen

disappears.

Power switch

35
3.7 Operating the instrument

1. Turn the instrument on.

Check that the power switch indicator light turns on.

Point
The touch panel display turns on automatically
when the power is on.
Power switch

2. The main screen appears.

3. Load an empty tray into the tray holder.

36
4. Press Initialization.

5. Remove the tray from the tray holder once

initialization is complete.

6. When the following screen appears, the

instrument is ready for operation.

37
7. The instrument starts working once data is
received. The message color turns to red.

8. The message color turns blue when the tray is

ready to remove.

9. Remove the tray from the tray holder and

load a new empty tray.

38
4. SOFTWARE OVERVIEW
4.1 Main menu

C D

Icon Details
Initialization Initiates initialization. The screen goes to automatic printing mode after
initialization completes.
Error record Opens the error record screen
Device setting Opens the device configuration screen
System setting Opens the master configuration screen
Shutdown Opens a pop-up screen

39
4.2 Automatic printing mode

E F

Field / Icon Details

Operation status
Order information
Processing status
Unprocessed order information
Stop / Reprint
Error record
Close
Instrument operation status
Details of current order
Processing status
Queued orders received from HIS/LIS
Halts automatic printing to allow for reprinting of previously dispensed
labels.
Opens to the error record screen
Closes the application

40
4.2.1 Operation status

D B C

Field A
Icon Details
The instrument is operating correctly.

The instrument has stopped.

Tubes and/or labels needs to be loaded (as indicated by a pop-up message).

An error has occurred and needs to be acknowledged (as indicated by a pop-

up message).

Field B
Icon Details
Connected to HIS/LIS.

Connection to HIS/LIS lost.

Perform initialization again or check that the LAN cable is connected
properly.

Field C
Icon Details
Ends automatic processing and returns to the main screen.

Field D
Icon Details
Hides the order information.

Displays the order information.

41
4.2.2 Order information

Field Details
A Current patient ID and name
B Container names for current patient
C Number of containers dispensed
D Number of trays dispensed
Up to three trays can be dispensed per patient. (Ten tubes per tray, including
manual labels but excluding worklist)
This icon does not appear if there is only one tray.

42
4.2.3 Processing status

Icon Details
Waiting to receive orders from HIS/LIS.

Orders received from HIS/LIS but instrument halted due to

no tray loaded.
Tubes and labels are printing. Do not remove the tray from
the tray holder.
Dispensing of tubes and labels has completed. Remove the
tray from the tray holder and load a new tray.

4.2.4 Stop / Reprint

The Stop/Reprint icon halts label printing.

1. Press the Stop/Reprint icon.

2. Select the patient and container you want to

reprint.

Select patient

Select container

3. Press Reprint.
43
4.2.5 Error record

Displays a record of errors.

1. Press Error record.

2. This lists the time, code, and message for

each error.

A B C

Field Details
A When the error occurred
B Error code
C Error message

44
4.2.6 Close

Closes the application.

1. Press the Close icon.

2. A pop-up message appears.

Select Yes.

3. Turn off the power switch after the screen

disappears.

Power switch

45
4.3 PRECAUTION and ERROR screens
A pop-up message appears when consumables run out or an error occurs.

B G

D E

Field Details
A Error title
B Four-digit error code
C Error image
D Error message
E Required action
F Closes the pop-up screen
G Mutes the alarm

46
5. CLEANING
To maintain proper operation, always keep the instrument clean.

WARNING
Turn the power off when cleaning.
Electric shocks and injuries can occur.

CAUTION
Take care when opening or closing the covers.
Injuries can occur.
When closing the printer unit cover, ensure that it locks into place.
Malfunction can occur.
Keep your hands clear when closing the supply unit cover, front cover, or printer unit cover.
Hands can be caught resulting in injury.

5.1 Instrument surface and PC

⚫ Gently wipe the instrument with a dry cloth to remove any dust.
⚫ To remove stains, lightly dampen a cloth with a diluted mild detergent and wipe the affected surface. To
prevent damage or discoloration, do not use alcohol, benzene, or thinner.
⚫ Gently wipe the touch panel display with a dry cloth. To avoid discoloration or staining, immediately wipe
off any water drops on the display with a dry cloth.

47
5.2 Printer unit
Recommended practice is to clean both printers (label printer and manual label printer) when replacing labels or
dealing with jams or other problems.
If cleaning is not done when replacing labels, instead perform cleaning once per week.

WARNING
Do not place containers holding liquids or materials (metal materials such as clips, rubber
bands) on the instrument.
Fires, electric shocks or mechanical malfunctions can occur.
Keep hands and fingers clear of the metal parts inside the printer.
Injuries can occur.

CAUTION
Do not to hit the surrounding metal parts.
Injuries can occur.
When closing the printer unit cover, ensure that it locks into place.
Malfunctions can occur.
Keep your hands clear when closing the printer unit.
Hands can be caught resulting in injury.

NOTICE

Do not use chemicals such as thinner or toluene.

Use a soft cotton cloth dampened with ethanol or a mild detergent for cleaning or normal
maintenance.

Clean the printer unit whenever you replace a label roll. This ensures that the affixing of
barcode labels and issuing of manual labels function reliably.

If cleaning is not done when replacing labels, instead perform cleaning once per week.

48
5.2.1 Cleaning label printer

1. Open the printer unit cover.

Pull out the printer unit.

2. Remove the label roll.

For instructions on how to remove the label
roll, see “3.3.1 Loading new label roll into
label printer”.

3. Push the lock lever to open the printer unit.

Open the print head in the direction indicated
by the arrow.

4. Wipe the print head and platen roller.

Print head

Platen roller

49
5. Lift the label feed guide and clean the feed
mechanism.

Label feed guide

6. Push down the print head lock lever until it

clicks into place.

Print head lock lever

7. Hold the knob and remove the label feed

guide.

Knob

50
8. Wipe the label feed rollers.

Label feed roller

Shaft

9. Insert the label feed guide onto the shaft.

Push the knob until it clicks into place.

10. Load the label roll.

For instructions on how to load the label
roll, see “3.3.1 Loading new label roll into
label printer”.

11. Reinsert the labeling unit into the

instrument. Close the printer unit cover.

51
5.2.2 Cleaning manual label printer

1. Open the printer unit cover.

Pull out the printer unit.

2. Remove the label roll.

3. For instructions on how to remove the label
roll, see “3.4 Loading labels into manual label
printer”.

4. Push the lock lever to open the printer unit.

Open the print head in the direction indicated
by the arrow.

5. Wipe the print head and the platen roller.

Printer head

Platen roller

52
6. Lift the label feed guide and clean the feed
mechanism.

Label feed guide

7. Push down the print head lock lever until it

clicks into place.

Printer head lock lever

8. Hold the knob and remove the label feed

guide.

Knob

53
9. Wipe the label feed rollers.

Label feed roller

Shaft

10. Insert the label feed guide onto the shaft.

Push the knob until it clicks into place.

11. Load the label roll.

For instructions on how to load the label roll,
see “3.4 Loading labels into manual label
printer”.

12. Reinsert the manual label printer unit into

the instrument. Close the printer unit cover.

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5.3 Labeling unit
Recommended practice is to clean the labeling unit when replacing labels or dealing with jams or other
problems.
If cleaning is not done when replacing labels, instead perform cleaning once per week.

WARNING
Turn the power off when cleaning.
Electric shocks and injuries can occur.

CAUTION
Take care when opening or closing the covers.
Injuries can occur.

NOTICE

Do not use chemicals such as thinner or toluene.

Use a soft cotton cloth dampened with ethanol or a mild detergent for cleaning or normal
maintenance.

Clean the printer unit whenever you replace a label roll. This ensures that the affixing of
barcode labels and issuing of manual label function reliably.

If cleaning is not done when replacing labels, instead perform cleaning once per week.

55
5.3.1 Cleaning label rollers

1. Open the front cover.

Front cover

2. To open, pull on the handle at the top of the

front cover.

Handle

3. Wipe the labeling roller and sub roller.

Sub roller

Labeling roller

4. Close the front cover.

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6. QUICK TROUBLESHOOTING
6.1 Tube jams
CAUTION
When opening or closing the label roll unit or clearing jams, be careful not to touch the
surrounding metal parts.
Injuries can occur.
Ensure that you close covers secuely after clearing a jam.
Poorly secured covers can fall open resulting in injury.

6.1.1 Jam in tube supply unit

1. Open the tube supply unit cover.

2. Check the slot indicated on the error screen.
F
E
D
C
B
A

3. Remove the tubes and then reinsert in the slot.

〇 × ×

Some tubes are slanted. Place the tubes in straight.

4. Close the tube supply unit cover.

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6.1.2 Jam in tube feed mechanism
◼ Tube jammed in front of tube carrier

1. Open the tube supply unit cover and the

printer unit cover.

Tube feed mechanism

2. Check the tube position. Tube Tube carrier

3. Open the front cover.

Front cover

58
4. To open, pull on the handle at the top of the
front cover.

Handle

5. Rotate the manual knob to move the tube

carrier.
Catch the tube as it drops from the hole.
Manual knob

Point
Ensure that the tube is removed from the
instrument.

Hole

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 ◼ Tube jammed behind tube carrier

1. Open the tube supply unit cover and the

printer unit cover.

Tube transportation unit

Tube carrier Tube

2. Check the tube position.

3. Remove the rear cover.

Ball catch

Claw hook

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4. Rotate the manual knob to move the tube
carrier. Catch the tube as it drops out.
Manual knob

Point
Ensure that the tube is removed from the
instrument.

5. Reattach the rear cover. Guide for claw hook

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6.1.3 Label roll unit

Check for jammed tubes or labels in the positions shown below.

1. Check for labels stuck to the sub roller.

2. Check for labels stuck to the

labeling roller.

3. Check for jammed tubes.

Point
Ensure that the tube is removed from the
instrument.

62
6.1.4 Label printer

1. Open the printer unit cover.

Pull out the printer unit.

2. If there is still a label in the label printer,

press the FEED button to remove it.

Point
• Place your hand below the peeling board to catch the label.
• If the label is jammed in the label feed guide and cannot be feed through, follow the instructions in “5.2.1
Cleaning label printer”.

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6.1.5 Manual label printer

1. Open the printer unit cover.

Pull out the printer unit.

2. If there is still a label in the label printer,

press the FEED button to remove it.

Point
• If the label is jammed in the label feed guide and cannot be feed through, follow the instructions in “5.2.2
Cleaning manual label printer”.

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7. ERROR CODES
Code Error Cause Action
1011 Slot 〇 empty 1. No tray in slot. Open the tube supply unit cover
1014 2. Tube cannot be dropped and load more tubes.
1017 into the tube carrier. (Idling)
1020 (where 〇 indicates the empty
1023 slot)
1026
1012 Slot 〇 jammed Tube jam in slot Open the tube supply unit to
1015 clear the jam. When finished,
1018 close the cover and restart
1021 (where 〇 indicates the operation.
1024 jammed slot)
1027

1013 Slot 〇 tube detection error Tube jam in slot Open the tube supply unit to
1016 clear the jam. When finished,
1019 (where 〇 indicates the slot close the cover and restart
1022 where detection failed) operation.
1025
1028

1101 Carrier initial position error 1. The carrier sensor has failed See “6.1.2 Jam in tube feed
to reach the required mechanism”
position.
2. A tube has fallen into the
1106 Carrier discharge position error tube feed mechanism.

1201 Tube press position tube check Unable to detect tube at press See “6.1.2 Jam in tube feed
error timing. mechanism”
1203 Printer unit tube press position Tube press unit failed to reach See “6.1.2 Jam in tube feed
sensor error correct position. mechanism”
1204 Printer unit initial sensor error Tube press unit failed to return
to initial position.
1206 Printer unit right guide initial Right side of horizontal
sensor error alignment guide failed to go to
initial position.
1208 Printer unit left guide initial Left side of horizontal alignment
sensor error guide failed to go to initial
position.
1210 Prelabel detection error Prelabel detection failed. See “6.1.2 Jam in tube feed
mechanism”
1301 Label printer no label No more labels in the label See “3.3.1 Loading new label
printer. roll into label”
1302 Label printer print head open Label printer print head is open. 1. Open the printer unit cover.
2. Close the print head.
3. Press the FEED button to
feed a label.
4. Close the printer unit cover.
1303 Label printer back feed error Gap detection failed during label See “5.2.1 Cleaning label
printer back-feeding. printer”

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Code Error Cause Action
1306 Label printer HP sensor gap Unable to detect the HP sensor 1. Open the printer unit cover.
detection error in the label printer. 2. Press the FEED button to
feed a label.
3. Hold down the FEED
button to calibrate the HP
sensor.
4. Close the printer unit cover.
1401 Manual label printer no label No more labels in the manual See “3.4.1 Loading new label
label printer. roll into manual label printer”
1402 Manual label printer print head Manual label printer print head 1. Open the printer unit cover.
open is open. 2. Close the print head.
3. Press the FEED button to
feed a label.
4. Close the printer unit cover.
1403 Manual label printer back feed Unable to detect the HP sensor See “5.2.2 Cleaning manual
error in the manual label printer. label printer”
1406 Manual label printer HS sensor Gap detection failed during 1. Open the Printer unit cover.
gap detection error manual printer back-feeding. 2. Press the FEED button to
feed a label.
3. Long press FEED button to
calibrate HP sensor.
4. Close the Printer unit cover.
1407 Manual label printer cutter error Cutter does not work properly. 1. Open the printer unit cover.
2. Press the FEED button to feed
a label.
3. Long press FEED button to
calibrate HP sensor.
4. Close the printer unit cover.
1601 Supply unit cover open Tube supply unit cover is open. Close the tube supply unit cover.
1602 Supply unit cover open Tube supply unit cover is Close the tube supply unit cover.
opened during operation.
1603 Printer cover open Printer unit cover is open. Close the printer unit cover.
1604 Printer cover open Printer unit cover is opened Close the printer unit cover.
during operation.
1605 Front cover open Front cover is open. Close the front cover.
1606 Front cover open Front cover is opened during Close the front cover
operation.

1701 No tray No tray in the tray holder during Load the tray back into the tray
operation. holder.

66
8. Appendix 1. SPECIFICATIONS
Tubes Diameter: 12 to 17 mm Length: 75 to 105 mm
Plastic, rubber, or film-capped tubes
Throughput 2.5 seconds/tube
Tube types Six different types of tube can be loaded at a time
Tube supply capacity Either 30 × 16-mm tubes or 35 × 12-mm tubes (two large slots)
30 × 12-mm tubes (four small slots)
Walk away time 1 tray
Number of printers 2
Printing method Direct thermal transfer
Printing Alphanumeric, barcode, (90, 180, or 270 degree orientation)
Black & white inversion, line and box drawing
PC 8.4-inch color touch panel
Available barcode Code 39, JAN, Code 128A/B/C, 2of 5, NW7 (Codabar) etc.
Interface TCP/IP
Operating temperature 5 to 35°C
Operating humidity 35 to 80%
Power source AC 100 to 240V, 50/60Hz
Dimensions 210W × 565D × 430H (mm)
Weight 27kg
Standard CE
Low Voltage and Machine Directives
EN 62368-1:2014 (Second Edition)+A11:2017
EMC Directives
EN 55032:2012、EN 55024:2010、EN 61000-3-2:2014、
EN 61000-3-3:2013
RoHS Directives
EN 50581:2012

FCC CFR 47 Part15 Subpart B

IEC62368-1:2014
Specifications are subject to change without notice.

67