Server side

Anywhere365 hosts its customers in the cloud, this does not mean that all customers are To better be able to review and monitor the logs there are
thereby hosted in the cloud. some essential tools that every Engineer needs to have at
their disposal.
Both Partners and Direct Customers of Anywhere365 often opt to deploy our products
along with their own environments On-Premises, meaning this part becomes extra
important to not only follow, understand but also allows Anywhere365 Engineers to
assists you to resolve your issues in a timely manor. Notepad++

The Anywhere365 deployments , irrespective of being On-Premises or Cloud based all

have Server Side logging enabled An enhanced text viewer with an extensive set of tools
specifically designed to make log reviewing and code
The following logs are available and required for diagnostics of the products as outlined
in the table below, so please investigate, log errors separately with timestamps and attach
reviewing easier.
the relevant log in the case when you need Anywhere365 Engineers to assist with the
Incident.
Snaketail
1 UCC (AKA Core Log)

Attendant (not to be confused with t he Reception Attendant, it is a A live log file viewer with highlighting capability and
2
core product involved in multiple products a nd services) automatic rollover feature to keep following the log
when it cuts off the assigned size limit.
3 Dashboard

4 WebagentService

5 UniversalTimeline

6 DialogueProvider

7 EmailDialogueProvider

8 ChatHub

9 CMDialogueProvider