Mar 2019

Dear Customer,

Subject: Response to Customer Questionnaire Request

Basell Sales & Marketing Company B.V., a company belonging to the LyondellBasell group of companies, is
regularly asked to accept requests to complete questionnaires by our customers. At LyondellBasell, we work
diligently to continuously improve our quality performance and our approach is to focus our efforts on our
quality management systems and the corresponding external audits and certification. Our Quality Policy and
Quality Certifications can be downloaded via www.lyondellbasell.com.

Our Quality certificates evidence that we have appropriate systems in place that ensure the quality of our
products. Please also review the attached Description of Quality Management Systems for Polyolefins which
we compiled based on frequently asked questions, which we expect will answer most, if not all, of your quality
related questions. In view of the foregoing, we have adopted as a general company policy to decline such
requests as yours and trust that you will fully understand the reasoning for our position.

Should you have any further questions please do not hesitate to contact your local Sales or Technical Service
focal point.

Best regards,

EU Quality Management

Basell Sales & Marketing Company B.V. Tel +31 (0)10 275 5500
Delftseplein 27E Fax +31 (0)10 275 5669
3013 AA, Rotterdam, www.lyondellbasell.com
The Netherlands
 Description of Quality Management System for Polyolefins
(Based on Frequently asked Questions)
November 2015

Version 3

1. INTRODUCTION
1.1 General Company information For a general Company overview please visit:
https://www.lyondellbasell.com/en/about-us/

1.2 Company Ethics of Business
The LyondellBasell Code of Conduct governs all
transactions of the Company and is the basis for our
decisions and activities. We have a responsibility to act
ethically, with the highest integrity and in full compliance
with all applicable laws. Most importantly, our Code outlines
our strategy for doing business the right way, every day. To
view or download a copy of our Code of Conduct please
use below link:
https://www.lyondellbasell.com/en/about-us/code-of-
conduct/

1.3 Sustainability Our business approach is underpinned by key sustainability

themes such as resource efficiency, safety, governance and
productive stakeholder dialogue. Link to further information
on Sustainability:
https://www.lyondellbasell.com/en/sustainability/

1.4 Product Stewardship information LyondellBasell operates a worldwide product stewardship

program that aims to make health, safety and
environmental protection an integral part of the
development, manufacture, distribution, use, recycling and
disposal of all our products.
https://www.lyondellbasell.com/en/products-
technology/product-safety-stewardship/

The LyondellBasell Industries (LBI) Product Stewardship

Information (PSInfo) page provides access to global
product regulatory information.

For Polyolefins the former Regulatory Affairs Product

Stewardship Information Data Sheets (RAPIDS) have now
been converted into a new document called a Product
Stewardship Bulletin (PSB).
This document, along with Safety Data Sheets (SDS’s) can
be found via the above link where there is further link to
Product Stewardship Documents (PSInfo)
1.5 Contact person
1.6 Name and address of the
supplier:
2. QUALITY MANAGEMENT SYSTEM
2.1 Quality Policy & Objectives
2.2 Resources
2.3 Quality Management System
2.4 Documentation
2.5 Control of Documents and
Records
Please refer to your local sales or technical service
contact if you have further questions
Basell Sales & Marketing Company B.V.
Delftseplein 27E
3013 AA, Rotterdam,
The Netherlands
Tel: +31-10-275-5500
Fax: + 31-10-275-5589
LyondellBasell has a formal statement of the corporate
quality policy set by the management of the company. The
company quality policy may be found on the company
website:
https://www.lyondellbasell.com/en/products-
technology/quality-systems-2/
Measurable Quality objectives, derived from the Quality
Policy, are established and cascaded throughout the
organisation.
Appropriate resources have been provided for the
implementation of the policy.
A Quality Management System according to
ISO9001:2008 is implemented and all EU Polyolefin
manufacturing sites are certified to ISO9001:2008.
Additionally plants that focus on raw materials for the
automotive industry are certified to ISO TS16949:2009.
Quality Certificates can be downloaded via below link:
https://www.lyondellbasell.com/en/products-
technology/quality-systems-2/europe-certifications/
All Polyolefin sites are also certified to the Environmental
standard ISO14001:2004 which can also be obtained from
above link.
Certification body: Det Norske Veritas.
A Quality Manual describing the Quality Management
System is in place and available to all employees via
LyondellBasell’s intranet site.
LyondellBasell has a system in place to control documents
and data that relates to the requirements of the Quality
Management System.
LyondellBasell has procedures for the identification,
collection, indexing, filing, storage, maintenance and
disposition of controlled documents and records.
2.6 Management Reviews
2.7 Internal Audits
2.8 Customer Audits
2.9 Organisation charts
3. PERSONNEL
3.1 Personnel Qualifications
3.2 Personnel Hygiene
4. BUILDINGS AND FACILITIES
4.1 Building Design and
Construction
4.2 Pest control
Periodic reviews of the Quality Management System are
performed to ensure its continuing suitability and
effectiveness
LyondellBasell has a documented internal quality audit
program in place that covers all areas of the operation to
verify that standard operating practices and other
procedures and policies are being followed.
Management is notified of audit findings and serious
deviations.
Customer may be entitled to audit the Quality Control
System within reasonable periods of time subject to
LyondellBasell’s consent.
Organisation charts are available for on-site inspection.
Department’s authority and responsibilities are clearly
defined in writing.
Job descriptions are clearly defined.
Adequate number of personnel at different levels with
sufficient qualification is available.
Regular training is conducted, records of training
maintained.
Personnel wears clean clothing, suitable for the activity and
additional protective apparel where necessary. Direct
contact with product is excluded as the process is
continuous in a closed system.
The storage and consumption of foods, beverages, and
tobacco is limited to designated non-production areas.
Buildings and facilities are maintained in a good state and
are suitable for the intended use
There are clean, readily accessible toilet facilities that are
maintained in good hygienic condition.
Laboratory areas are separated from production.
Systems are in place for cleaning of equipment and
facilities
Buildings and production areas are managed with pest
control regimes to prevent infestation by rodents, birds,
insects and other vermin.
A closed –system ensures minimal risk to product quality
from the environment.
4.3 Equipment
4.4 Process water
4.5 Lighting
4.6 Sewage and Refuse
5. MATERIALS MANAGEMENT
5.1 Purchasing
5.2 Incoming Inspections and
Testing
5.3 Storage
6. PROCESS EQUIPMENT
6.1 Design and Construction
All relevant equipment is appropriately monitored.
Water coming into the plant is periodically monitored, either
through in-house testing or reports from municipality testing.
Adequate lighting is provided in all areas.
Sewage is disposed in a safe, timely and sanitary manner.
There are adequate programmes in place for assessing
the risks of raw materials, components and services that
might affect the product quality.
There is a formal procedure for the approval of new
suppliers. Materials are purchased against agreed
specifications from approved suppliers.
Changes of suppliers of materials are handled according
to change control procedures (MOC or MPC).
The programme includes periodic audits of suppliers, sub-
contractors and customers. A system is in place for follow-
up of corrective actions for the audit findings.
A system is in place to assure that suppliers and
subcontractors notify the company of significant changes.
Procedures are available for handling of receipt,
identification, quarantine, storage, sampling, testing and
approval or rejection of materials.
A robust system ensures post-production rejection of
product based on out-of-specification raw material.
All material is stored in a manner to prevent degradation
and contamination.
Rejected materials are held under a quarantine system
The equipment is designed and used in a manner that
minimizes the potential of contamination of product with
lubricants, coolants, metal fragments, or other extraneous
materials.

6.2 Equipment maintenance and
Cleaning
6.3 Computerised Systems
7. PRODUCTION
7.1 Production Instructions
7.1 In-process Sampling and
Controls
7.2 Batch definition
7.3 Laboratory Controls
7.4 Calibration
Equipment is only used within the qualified operation
range
Written procedures are in place for inspection, cleaning and
maintenance of equipment and for measuring test
instruments. Cleaning procedures have been validated.
Records are kept of preventive maintenance activities and
of repairs.
Procedures are in place to prevent cross contamination
when between the production of different products
Critical instruments are calibrated and records of
calibration maintained
Work instructions are in place for operation and
maintenance of computerised systems within
manufacturing sites.
All changes to controlling software are managed by an
MOC (Management of Change procedure)
Production Instructions for each product are available.
Manufacturing specifications have been established
There are written manufacturing instructions that specify
quantity and identity of raw materials, equipment,
manufacturing flow, operating parameters, in-process
sampling of each significant step (incl. FMEA / control
plans where applicable to ISO TS16949 plants).
In-process controls are established in order to monitor the
progress and control the performance of processing steps.
(Incl. FMEA / control plans where applicable to ISO
TS16949 plants).
The product is made in a continuous process. Batch size is
locally driven and can be defined by monthly forecast /
customer requirement and/or by receiving silo capacity.
Batch numbers ensure traceability back to manufacturing
site, year, month, day – sequence.
All in-process testing is done by qualified personnel
Critical laboratory instruments are calibrated.
Records of calibration are maintained.
8. FINISHED PRODUCT
8.1 General Controls
8.2 Shelf Life
8.3 Testing of Products
8.4 Certificates of Analysis
8.5 Control of non-conforming
Product
8.6 Rejection of material
8.7 Reprocessing
There are complete written and approved instructions for
performing testing of final product that specify methods,
equipment, operating parameters, acceptance
specifications.
Manufacturing and sales specifications have been
established
Stored in suitable conditions there is typically no special
restrictions on shelf life. Please consult the appropriate
technical data sheet, which can be located at
https://www.lyondellbasell.com/en/products-technology/
All lots are tested against critical quality parameters to
confirm conformance to the sales specification, and full
testing is done periodically.
For compositional information on our products please
consult the appropriate sales specification, regional SDS or
technical data sheet, which can be located at
https://www.lyondellbasell.com/en/products-technology/
We do not routinely analyse our product for materials not
listed on a product’s sales specification. We do not test for
materials not expected to be present in our products.
Authentic Certificates of Analysis are issued for each
delivery.
There are procedures in place for investigation of OOS
(Out of Specification) results and retesting, including a
target time frame for completing investigations.
Records of nonconforming product, related investigations
and corrective actions are maintained.
Nonconforming products are clearly identified and
segregated to prevent unintentional usage or sale.
There is a procedure for determining the fate of final non-
conforming product (e.g., reprocessing, downgrading to a
lesser grade, release with agreement of the customer,
destruction).
The final disposition of rejected material is documented.
Reprocessing (repeat of established processes), when
carried out, is documented.
8.8 Reworking An investigation and risk assessment is performed before
a decision is taken for the rework of a batch

8.9 Returns Returned products are identified and quarantined

8.10 Corrective and Preventive Procedures are established for investigation of

actions nonconforming products, returns, and complaints,
determining the causes (when necessary using defined
problem solving techniques), and notifying appropriate
parties, including management.

Corrective and preventive actions are implemented to

address the causes of nonconforming products,
returns, and complaints. Periodical reviews for
effectiveness are carried out.

9. WAREHOUSE, PACKAGING AND DISTRIBUTION

9.1 Warehousing Facilities for the storage of materials are available
supporting the claimed storage conditions.

Materials requiring special storage conditions are stored

accordingly.
Appropriate controls are exercised to assure that
unapproved product is not shipped to customers.

9.2 Distribution Products are not distributed outside of the company before
release.
Transportation conditions are specified and communicated
to our hauliers
Retain samples for products are stored.

Seals are used in order to ensure that containers are

unopened at the time of delivery (Bulk products/FTL)

9.3 Packaging and Labelling The packaging material is suitable to protect the material
against deterioration and contamination during storage and
transport.

Written procedures are available, describing the handling of

packaging materials and labels.

Specifications for all packaging materials and labels are

established.

Records of each delivery and the type of packaging

materials and labels are kept.

Written procedures are in place ensuring that correct

packaging materials and labels are used.
10. NON-CONFORMANCE MANAGEMENT
Documented procedure is in place for handling of complaints (when necessary using defined problem
solving techniques).

The process is supported by a computer application (SAP). The responsibilities are clearly defined.

11. DOCUMENTATION AND RECORDS

There are written procedures for all areas of the operation.
Procedures are periodically reviewed, updated, and approved by responsible personnel and training is
performed after updates

Conformance to procedures is verified and documented.

There are written procedures that address a change control system for documents.
Retention of documents follows the written procedure.

12. CHANGE CONTROL

A formal change control system is in place, capable of recording changes.

Written procedures are provided for the identification, documentation, review and approval of changes.

Customers will be notified within a reasonable period of time of any material change in the composition
or the production process of the Products that we have a reasonable basis to know would have a
significant effect on the processing properties of the Products.

Disclaimer:

The information in this Self-Assessment Questionnaire (“SAQ”) has been prepared with care and, to the best
of our knowledge, contains accurate information. LyondellBasell assumes no obligation or liability for errors
in the SAQ and shall not be responsible for any decision or action taken by the user, based on the
information provided in this SAQ, nor for any damage or loss as a result of the use of the information.