STUDY REFERENCE

LISTENING Hotel reservations

Vocabulary

reserve a to arrange to stay in a hotel

verb
room I reserved a room in Kyoto next month.

to send someone (a paper) saying how much they have to pay

bill verb
The company billed me for their service.

there are no more rooms

full adjective
Most hotels are full in spring.

single a room for one person

noun
room Single rooms are small but affordable.

double a room for two people with one bed

noun
room Double rooms are good for couples.

twin a room for two people with two beds

noun
room Twin rooms are good for friends traveling together.

information such as your name, address, email

details noun
You must share your personal details when reserving a room.

informal way to say someone is not busy or a place is not occupied

free adjective
I’m free after 6 p.m. on Friday.

formal way to say someone is not busy or a place is not occupied

available adjective
I’m available Tuesday evening.

a customer -- someone who pays for professional services

client noun
Our clients are always pleased with our service.
STUDY REFERENCE
LISTENING Hotel reservations

Listening Practice: Transcript

Receptionist: Good morning, ma’am. How may I help you?

Sarah Green: Good morning. Yes, I’d like to reserve a single room, please.
Receptionist: Certainly, ma’am. When for?
Sarah Green: For Monday, the first of June.
Receptionist: I’m sorry, we don’t have any single rooms available on that night.
But we have a double room free.
Sarah Green: Okay, then I’ll have a double.
Receptionist: And for how many nights?
Sarah Green: Three nights, please.
Receptionist: Three nights, that’s fine. May I have your name please, ma’am?
Sarah Green: Yes, my name is Sarah Green, but the room is for a Mr. Reichmann.
Receptionist: Could you spell that for me, please?
Sarah Green: Certainly — R-E-I-C-H-M-A-N-N.
Receptionist: Is that a German name?
Sarah Green: Yes, he’s one of our company’s clients in Berlin. He’s visiting New
York for the first time.
Receptionist: Okay. And what time will he be arriving?
Sarah Green: He’s arriving at the airport at 10:00 in the morning, so he’ll be at the
hotel by 11:00, I guess.
Receptionist: So, a double room on the first, for 3 nights. That’s fine. How would
you like to pay?
Sarah Green: If you can bill it to my company…Here are the details…