Professional Documents
Culture Documents
SE Intimation
SE Intimation
Dear Sir/Madam,
Thanking you.
Yours sincerely,
Encl.: As above
Protection
Productivity
2
4P strategy
3
Our vision for Technology
4
Objectives
5
Policy lifecycle – Powered by Technology
Maturity/
Consider Purchase On-boarding Servicing
Claims
Marketing
Products
Sales and Distribution
Underwriting
Customer Service & Claims
Digital & IT
6
Our journey
1 2 3 4
Build digital foundation Digitize onboarding and service Leverage ecosystem Market leadership
Optimize processes Build seamless presentation Collaborate with internal stakeholders IT as an enabler for
and systems layer And partners for enhancing Business innovation
experience and productivity
10
Objectives
Data Lake on
Cloud
Robust High
Strengthening the security API Gateway
performance
core framework
reliable
systems
RPA –
Multi cloud
Intelligent
architecture
automation
Conversational
interfaces – AI claim
WhatsApp, Bots
AI : Artificial Intelligence
12
Objectives
13
Objectives
14
Digital ecosystems
1 Pre-sales enablers for superior customer engagement
Policy lifecycle 2 Seamless onboarding and instant issuance
3 Omni-channel servicing and efficient claim settlement
15
Pre sales
our capabilities
Lead Mgmt. Opportunity
Need Analysis System Matrix
Started with
Know customer 100% coverage
Recently Proprietary LMS is now
better through for new joinees
launched channel VOICE enabled
social platforms (sales)
~70% usage
recent deployments
Onboarding and Issuance
our capabilities
Flexible Tele Robotic enabled
on-boarding underwriting issuance
Instant
Paperless document Video based AI assisted
on-boarding verification(OCR) underwriting underwriting
recent deployments
Customer servicing and claims
our capabilities
Anytime… Premium Payment Intuitive IVR
…Anywhere
76% transactions self Over 60% renewal
serviced; single view premium through 50% navigation time saved
across touch-points electronic modes
AI based pre-claim
Conversational bots First life insurer to get assessment & claim
Over 1 mn queries business verified processing
resolved account Claim settlement ratio:
98.6%
Automated
LiGo WhatsApp
Claims Processing
recent deployments
Marketing & lead generation
our capabilities
Rank high on Segmented Hyper
Mobile first
online searches targeting personalisation
Truecaller Interactive
Selfie quote Co-browsing
Integration banners
recent deployments
Partner integration
our capabilities
Process Flexible
simplification integration
Modular integration
Superior customer for more than 100
experience partners
Enabling customer
Self service module Pre-coded pages for
service on partner
for Group business quicker integration
portals
Web Customer
Easy UI
portal service
recent deployments
Analytics
our capabilities
Actionable Data Smart
insights modelling solutions
recent deployments
Backend assurance
our capabilities
Critical IT applications Information security
monitoring governance
Ensure scalability, sustainability
and In line with ISO 27001
security
Unplanned downtime
Unified dashboard for Page response time for critical
real time monitoring improved to less than applications reduced
of 100+ systems 5 secs to ‘ 0 ‘
Real time
Performance System health
monitoring &
enhancements check
alerts
recent deployments
Thank you
23
Annexure A