STAR

Personal & Caring

A Brand Connect Initiative

September 2023 - Issue - 2

Message from Claims Department:

In this 2nd issue of “Personal and Caring” Claims Department is again happy to share the good experiences
of satisfied customers along with our exceptional Claim Processing.
Happy customer is our focus and we are making improvements in all areas. We require the support of the
sales force and look forward to their trust and co-operation. As the “Health Insurance Specialist,” we are also
improving our systems and involving technology so that our customers have a wow experience. WhatsApp
is the preferred medium of communication nowadays and our customers can use it for various details on
their claim. Issue 3 will give more details of how WhatsApp is improving the Star Health customer experience.

Strength of Star Health – Claims processed by 550+ Medical Professionals and Specialists

Number of Claims Paid: 635,000 Cashless approvals in

Claims Settled Amount Paid: less than 2 hours: 92%
Rs. 3,405 Crores
Claims handled in
FY 2023-2024 till One claim processed
Cashless settled: 78.4%
at every 17 second
August 2023

Claims – What Our Happy Customer Shares Delightful Claim Settlement

To claim processing team,Star Health insurance. SHI In recent two months of August Claim No: CIR/2024/111123/*******
and September I had approached star insurance with claims intimations ending in
0683379 dated 21/8 and 0790147 dated 9/9 in respect of hospital treatment of Amount Settled:
Rs.4,10,189/-
Trimalleolar fracture faced by my wife.

In both cases, Star handled the claims on cashless basis, with utmost speed and Total bill amount:
Policy: Star
Rs.4,12,418/
alacrity and it was hassle free and with minimal involvement of my time, Comprehensive
preoccupied as I was with handling other matters of the patient. Policy 6th
Year Policy.
I must say the experiences left a pleasant and positive impact on me. 99% of Star Extra Protect
ADD on cover
I commend the processes that Star have established so very well. Tamil Nadu Amount
I will be approaching SHI for pre and post hospitalisation claims and I hope those Settled
claims also will be handled in the same efficient and speedy way.
Diagnosis:
Thanks to all the members of the teams responsible for the settlements. Both Knees
Hospital Name: Osteoarthritis
Apollo
Warm regards. Speciality Hospital,
Srinivasan Thyagarajan Sum Insured:
Undri, Pune Rs. 25,00,000
 Customer Expression on our Way to Wellness

Name: KAYRA GURUBAXANI

Program enrolled: Weight Loss
From: KAYRA GURUBAXANI [kayragurubaxani@gmail.com] Sent: Thursday, September 14, 2023 18:19
To: Wellness Care; wellness; Wellness Support; Kishore Kumar Cc: SANGEETA NATH; support
Subject: Re: Fwd: My wellness points not showing at the time of renewal.
Greetings to you all!
Thank you for processing my wellness points. A little delay in affixing the issue by support team.
I appreciate support team leader Deepika who was in touch with me and wellness team.
I also appreciate the wellness team support executive Ms. Janani whom I want to give 10 out of 10 points for resolving the issue by
constantly asking me the queries and affixing it with the help of backend team.
I understand that Star Health and Allied Insurance Company is a big name in health insurance market and to keep this name and fame
intact, the company must try to provide quality services to customers than only business will grow.
In the near future, company will improve its credibility among customers by constantly striving for better services and good team who
helps customers with a click of keyboard.
Thanks again to Deepika, Janani and Madam Sangeeta along with backend team for resolving my problem. Next time I expect this
15 days time of resolution would reduce to 1.5 day.
Regards,
Kayra Sevak Gurubaxani

National Presence

850 +
4.68 Branch Offices
Rating Based on
9050 User review

75 Lakh +
Claims Settled
since inception

550 +
Medical
Professionals

14,000 + 5000 + Claims

Getting settled
Hospitals and
every day
Diagnostic Centers

For further information on products, process and

customer feedback click on this link
https://www.youtube.com/user/StarhealthInsurance