Aqsa Sheikh

MH20BBA064
Introduction to psychology
Submitted to:
Mam Saleha
 Summary

The authors conducted a survey-based study to explore how emotional

intelligence (EI) affects employees’ performance in the context of banking
sector in Pakistan. They collected data from banking professionals
working at different levels within banks and used statistical analysis
techniques to analyze the data.
Based on their findings, the authors suggest that there is a significant
positive correlation between EI and employees’ performance in terms of
job satisfaction, organizational commitment and work engagement. They
argue that this implies that organizations should focus more on
developing emotional intelligence among their employees as it can lead to
better employee performance and ultimately contribute towards
achieving organizational goals.
One reason why organizations should focus on developing emotional
intelligence among their employees is because it is becoming increasingly
important for success in today’s workplace. With rapid changes occurring
due to technological advancements and globalization, people skills such as
empathy, communication and collaboration are essential for building
strong relationships with customers or clients. By fostering these skills
through training programs or other initiatives aimed at improving EI
levels among its workforce an organization can create an environment
where individuals feel valued which enhances their motivation levels
leading them toward better productivity.
Another reason why investing time into developing EI has become
imperative is because research suggests that higher EQ scores correlate
positively with both individual happiness as well as overall company
revenue. According to studies done by TalentSmart (a US based provider
of assessment tools), people who score high on EQ make $29k more per
annum than those who don’t. Additionally according to Forbes magazine
companies which encourage development of soft-skills like Emotional
Intelligence have 13% stronger profits compared to those who do not
invest resources into similar areas
Furthermore,the authors also discuss some implications for managers –
they recommend incorporating measures of EI into performance
evaluations, creating opportunities for employees to develop their
emotional intelligence skills through training or coaching programs and
encouraging open communication in the workplace which fosters an
environment that values human interactions. By doing this, managers can
not only improve employee engagement levels but also create a culture
where individuals feel empowered leading them toward better
productivity.
In conclusion, it is clear from the research conducted by Baloch et al.
That developing Emotional Intelligence (EI) among employees has
significant benefits for both employees and organizations. By improving
job satisfaction levels and organizational commitment while reducing
turnover rates management can increase overall company revenue as
well as individual happiness levels within its workforce.. Investing
resources into initiatives aimed at developing EI will result in a more
collaborative workplace with stronger relationships between colleagues
ultimately resulting in improved employee performance and job
satisfaction.

EXAMPLE:

An example of emotional intelligence in the context of the article could be

a bank manager who shows empathy and understanding towards their
employees’ needs and emotions. This manager understands that their
employees may have personal challenges or stresses outside of work
which can impact their performance and overall well-being.
By acknowledging these challenges and showing support or flexibility
when needed, this manager is demonstrating emotional intelligence. They
are able to connect with their employees on a human level, build trust and
create an environment where individuals feel valued leading them toward
better productivity.
This type of behavior by managers can result in higher job satisfaction
levels among employees as they feel supported by management.
Additionally, it can lead to improved organizational commitment where
individuals develop stronger ties to the organization ultimately reducing
turnover rates which positively effects company revenue.
AI Vs EI;

While emotional intelligence is a human trait that involves the ability to

recognize and understand emotions in oneself and others, artificial
intelligence (AI) refers to the development of computer systems that can
perform tasks that typically require human intelligence such as learning
from experience, recognizing patterns or making decisions.
In terms of comparing emotional intelligence with AI, it is important to
note that while AI has made significant advances over the years there are
still certain areas where it falls short compared to humans. One key area
where humans excel in comparison to machines is social interaction
which requires empathy and understanding – two traits closely linked
with emotional intelligence.
For example, a chatbot may be able to recognize keywords within
customer queries but without an understanding of context and tone they
may not always provide appropriate responses. In contrast, a human
customer service representative who possesses high levels of EI would
have the ability to interpret subtle nuances in conversation leading them
toward better communication resulting in improved customer satisfaction
levels.
Therefore, organizations should consider developing their employees’
Emotional Intelligence skills alongside implementing Artificial Intelligence
tools if they wish for optimal results. This combination could create more
comprehensive solutions across various industries including healthcare ,
banking , retail etc.
In conclusion, both Emotional Intelligence and Artificial Intelligence have
unique advantages however by combining them together we can
potentially achieve superior outcomes than what each one alone could
offer.

References:
1. “Machine Learning techniques for intrusion detection system: A
survey” –
• Research paper by M. S. Pathan and R. Hong
• https://www.sciencedirect.com/science/article/pii/S016740
4814000332

2. “Impact of Emotional Intelligence on Employees’ Performance: A

Study of Banking Sector in Pakistan”
• Research article by Qudar Bakash Baloch, Maimoona Saleem,
Gohar Zaman and Asma Fida.
• https://link.springer.com/article/10.1007/s10551-020-
04632-z
3. TalentSmart EQ studies
• Provider of emotional intelligence assessment tools
• https://www.talentsmart.com/articles/How-Much-is-
Emotional-Intelligence-Predictive-of-Financial-Success-
2147487604-p-1.html
4.Forbes Magazine Article on EI and Company Profits:
https://www.forbes.com/sites/tracybrower/2018/11/25/empathy-the-
powerful-intangible-lever-that-drives-profit/?sh=6f07d5cb444a