In the first chapter of this university handbook, key terms are explained

important for understanding the field of quality management. The chapter begins

by reviewing the basic terms and settings of access to quality for the purpose of better

introducing readers to the scientific field. Then, various aspects of quality important for a better
understanding of possible views on quality are analyzed.

In the third subchapter, a short historical description of quality is given, while the last one

three sub-chapters describe and analyze quality control, assurance and management as key phases
of the development of the quality field that have defined today

access to business and other organizations quality